Intercom + Slack Integration

Integrate Intercom to Slack in one click, or tell Integrately AI how you want each conversation handled. Notify your support channel on Slack, log updates, update tickets, and trigger follow-ups automatically.

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1.
  • Intercom
    Note is added to conversation in Intercom Instant
  • Intercom
    Message is created from user or lead in Intercom Instant
  • Intercom
    Email is added to lead in Intercom Instant
  • Intercom
    Lead is tagged in Intercom Instant
  • Intercom
    Lead is untagged in Intercom Instant
  • Intercom
    User or lead is replied in Intercom Instant
  • Intercom
    Admin opened conversation in Intercom Instant
  • Intercom
    Conversation is closed by admin in Intercom Instant
  • Intercom
    Teammate replied in Intercom Instant
  • Intercom
    Admin initiates conversation in Intercom Instant
  • Intercom
    Conversation is assigned to any teammate in Intercom Instant
  • Intercom
    User is created in Intercom Instant
  • Intercom
    User is deleted in Intercom Instant
  • Intercom
    User is unsubscribed in Intercom Instant
  • Intercom
    User email is updated in Intercom Instant
  • Intercom
    Company is created in Intercom Instant
  • Intercom
    Event is created in Intercom Instant
  • Intercom
    Conversation is tagged in Intercom Instant
  • Intercom
    Conversation is partially deleted in Intercom Instant
  • Intercom
    Conversation is snoozed in Intercom Instant
  • Intercom
    Lead is created in Intercom Instant
  • Slack
    Message is posted on private channel in Slack
  • Slack
    Group message is received in Slack
  • Slack
    Direct message is received in Slack
  • Slack
    Reaction is added in Slack
  • Slack
    Channel is created in Slack
  • Slack
    Custom emoji is added in Slack
  • Slack
    User is created in Slack
  • Slack
    File is created in Slack
Arrow Right
2.
  • Intercom
    Add/Remove tag on company in Intercom
  • Intercom
    Send message in Intercom
  • Intercom
    Create event in Intercom
  • Intercom
    Search user in Intercom
  • Intercom
    Search lead in Intercom
  • Intercom
    Search company in Intercom
  • Intercom
    Update company in Intercom
  • Intercom
    Remove tag from user in Intercom
  • Intercom
    Add contact to company in Intercom
  • Intercom
    Get admin by id in Intercom
  • Intercom
    Add tag on lead in Intercom
  • Intercom
    Update lead in Intercom
  • Intercom
    Create lead in Intercom
  • Intercom
    Update user in Intercom
  • Intercom
    Add tag to user in Intercom
  • Intercom
    Create user in Intercom
  • Slack
    Search user in Slack
  • Slack
    Get thread messages in Slack
  • Slack
    Send channel message in Slack
  • Slack
    Send direct message in Slack
  • Slack
    Send private channel message in Slack
  • Slack
    Reply to channel message in Slack
  • Slack
    Search message in Slack
  • Slack
    Invite user to channel in Slack
  • Slack
    Search user by email in Slack
  • Slack
    Update profile in Slack
  • Slack
    Create channel in Slack
  • Slack
    Set channel topic in Slack
  • Slack
    Get user by id in Slack
  • Slack
    Set status in Slack
  • Slack
    Get Message Permalink in Slack
  • Slack
    Add reminder in Slack

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Ready WorkflowsReady Workflows   for Intercom + Slack Integration

Notify support teams, log conversation updates, alert channels, and send follow-ups, all in just one click.

Sorry, we don’t have a ready workflow for this combination yet.
Got a different task in mind? Describe it

Create your workflow with Integrately AI.
Simply describe what you want to automate, and Integrately AI will build it for you.

Connect more apps to your Intercom + Slack flow

Sync support data to CRM platforms, spreadsheets, and task trackers to keep teams aligned. Pick a combination and activate it in one click.

Intercom
Slack
+
HubspotHubspot (3)
+
Google SheetsGoogle Sheets (3)
+
ZendeskZendesk (3)
+
Jira Software CloudJira Software Cloud (3)
+
StripeStripe (3)
+
NotionNotion (3)
I
H
S
Create a HubSpot contact for every new Intercom user, and notify your sales team in Slack
New Intercom users appear in HubSpot as contacts instantly and your team hears about it in Slack, eliminating manual entry.
I
H
S
Update HubSpot contact details when a user email is updated in Intercom, and post an alert in Slack
Keep HubSpot contact records current whenever customer emails change in Intercom, with instant team notification on Slack.
I
H
S
Create a HubSpot deal when a lead is created in Intercom, and announce it in Slack
Turn Intercom leads into HubSpot deals automatically and notify your revenue channel on Slack.

Supported triggers and actions for Intercom and Slack

Mix and match to build the exact automation you need

Intercom
Intercom Triggers & Actions
Instant
Note is added to conversation in Intercom
Triggers the automation when a new note is added to any conversation
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Instant
Message is created from user or lead in Intercom
Triggers the automation when a message is sent by a user or lead
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Instant
Email is added to lead in Intercom
Triggers the automation when email address is added to a lead
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Instant
Lead is tagged in Intercom
Triggers the automation when a lead is tagged
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Instant
Lead is untagged in Intercom
Triggers the automation when the tag attached to any lead is removed
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Instant
User or lead is replied in Intercom
Triggers the automation when a reply is sent to the user or lead
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Instant
Admin opened conversation in Intercom
Triggers the automation when a conversation is opened by an admin
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Instant
Conversation is closed by admin in Intercom
Triggers the automation when any conversation is marked as closed by the admin
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Instant
Teammate replied in Intercom
Triggers the automation when a teammate responds
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Instant
Admin initiates conversation in Intercom
Triggers the automation when an admin sends the first message to any user
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Instant
Conversation is assigned to any teammate in Intercom
Triggers the automation when someone is assigned to a conversation
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Instant
User is created in Intercom
Triggers the automation when a new user is created
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Instant
User is deleted in Intercom
Triggers the automation when a user is deleted
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Instant
User is unsubscribed in Intercom
Triggers the automation when a user removed from a list
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Instant
User email is updated in Intercom
Triggers the automation when a user's email address is updated
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Instant
Company is created in Intercom
Triggers the automation when a new company is created
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Instant
Event is created in Intercom
Triggers the automation when a new event is created
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Instant
Conversation is tagged in Intercom
Triggers the automation when a tag is assigned to any conversation
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Instant
Conversation is partially deleted in Intercom
Triggers the automation when parts of a conversation are deleted
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Instant
Conversation is snoozed in Intercom
Triggers the automation when a conversation is paused for later
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Instant
Lead is created in Intercom
Triggers the automation when a new lead is created
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Add/Remove tag on company in Intercom
Updates company tags based on predefined criteria
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Send message in Intercom
Delivers a message to a designated recipient
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Create event in Intercom
Adds a new contact to the contact list
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Search user in Intercom
Searches for a user
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Search lead in Intercom
Retrieves information for a particular lead
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Search company in Intercom
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Update company in Intercom
Updates company information
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Remove tag from user in Intercom
Untag a user's profile
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Add contact to company in Intercom
Adds a contact to a company
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Get admin by id in Intercom
Retrieves admin by its ID
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Add tag on lead in Intercom
Assigns tag to a lead based on predefined criteria
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Update lead in Intercom
Updates the lead information
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Create lead in Intercom
Generates new leads for potential customers
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Update user in Intercom
Updates user information
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Add tag to user in Intercom
Assigns a tag to a user based on particular criteria
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Create user in Intercom
Generates a new user account
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Slack
Slack Triggers & Actions
Message is posted on private channel in Slack
Triggers the automation when a message is posted on a private channel
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Group message is received in Slack
Triggers the automation when a group message is received
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Direct message is received in Slack
Triggers the automation when a direct message is received
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Reaction is added in Slack
Triggers the automation when someone reacts to any message
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Channel is created in Slack
Triggers the automation when a new channel is created
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Custom emoji is added in Slack
Triggers the automation when a custom emoji is added
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User is created in Slack
Triggers the automation when a new user is created
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File is created in Slack
Triggers the automation when a particular action in the workflow fails
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Search user in Slack
Searches for a user
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Get thread messages in Slack
Retrieves messages in a specific thread
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Send channel message in Slack
Sends a channel message
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Send direct message in Slack
Sends a private message to a recipient
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Send private channel message in Slack
Sends a private message to a channel
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Reply to channel message in Slack
Replies to a channel message
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Search message in Slack
Searches for a message
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Invite user to channel in Slack
Sends an invitation to a user to join a channel
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Search user by email in Slack
Retrieves user information based on their email address
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Update profile in Slack
Updates the user's profile
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Create channel in Slack
Creates a new channel
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Set channel topic in Slack
Sets the channel topic
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Get user by id in Slack
Retrieves user information using their id
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Set status in Slack
Sets the status
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Get Message Permalink in Slack
Retrieves the unique url link for a message within a conversation or chat
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Add reminder in Slack
Schedule and set reminder for a date and time
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What can you automate with Intercom + Slack?

Streamline your customer communications and team workflows by automating repetitive tasks between Intercom and Slack.

What you can automate?
💬
Notify your team on Slack for every closed Intercom conversation
Send instant channel messages in Slack whenever an admin closes an Intercom conversation, keeping your support team fully aligned.
📋
Capture every submitted field from new Intercom users
Map user names, emails, and custom attributes into downstream tools instead of copying details by hand.
🚨
Alert the right department the moment a lead arrives
Broadcast urgent lead notifications directly to designated Slack channels so sales reps can engage prospects instantly.
🔀
Route conversations based on submitted attributes
Send enterprise inquiries to VIP channels and standard tickets to general queues automatically based on user data.
🔄
Keep destination records updated as conversations evolve
Synchronize email updates and status changes across your CRM and tracking sheets in real time.
👥
Prevent duplicate records during contact creation
Search existing databases before adding new Intercom users or leads to maintain clean customer lists.
📊
Log resolution metrics when support tickets close
Record closed conversation timestamps and details in spreadsheets or databases for performance review.
🔗
Extend your support flow to HubSpot
Connect Intercom and Slack to HubSpot to create contacts and deals automatically from inbound interactions.
And much more...

Who is Intercom + Slack integration for?

Connecting Intercom and Slack eliminates manual data entry, keeping support and sales teams perfectly aligned with instant channel notifications and automated record updates.

Support Operations Managers
Support Operations Managers
Sales Development Reps
Sales Development Reps
Customer Success Leads
Customer Success Leads
Revenue Operations Teams
Revenue Operations Teams
Technical Support Engineers
Technical Support Engineers
Finance Coordinators
Finance Coordinators
📈
Support Operations Managers
You're reviewing resolution metrics every week but your tracking sheets only update when someone manually exports logs, so the volume counts you're optimising against are always a few hours behind — with this integration, every closed conversation lands in your sheet instantly and your reporting data stays current.
Sales Development Reps
You need to follow up with inbound prospects immediately, but new leads sit in Intercom unnotified until someone checks the dashboard manually — with this integration, every new lead triggers an instant alert in Slack so you can reach out while interest is high.
🤝
Customer Success Leads
Your clients expect rapid updates on their open support tickets, but pulling conversation statuses across apps takes valuable time away from relationship building — with this integration, every ticket progression updates your destination records automatically and keeps your clients informed.
📊
Revenue Operations Teams
Inbound user registrations arrive at high volumes, and manual CRM entry causes duplicate records and missed account associations — with this integration, every new user creates a clean contact record instantly without manual data handling.
🔧
Technical Support Engineers
You depend on support reps to hand over bug reports cleanly, but crucial conversation details get lost in translation before reaching your queue — with this integration, every conversation note or closed issue populates your tracking boards with complete data.
📋
Finance Coordinators
Customer billing profiles must be provisioned immediately when accounts are created, but manual record creation leads to invoicing delays — with this integration, every new user generates billing entries automatically.
Our team

Ready Workflows Did you know?

Our team can create automations for you... At no extra cost!

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Why choose Integrately to automate Intercom + Slack

Build and manage your Intercom + Slack automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Intercom + Slack with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?

How Integrately Works?

1
Select Automation
Select a trigger from Google Sheets
2
Connect Accounts
Connect Accounts
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3
Automation is ready
Setup an action from Trello
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Frequently Asked Questions

How do I connect Intercom to Slack?
Frequently Asked Questions
You can connect Intercom to Slack in 1 click using ready templates on Integrately, or ask Integrately AI to build the automation and map the fields for your team.
Can I automatically send Slack notifications when an Intercom conversation closes?
Frequently Asked Questions
Can I connect Intercom, Slack, and HubSpot?
Frequently Asked Questions
What is a good Zapier alternative for Intercom and Slack?
Frequently Asked Questions
How are new Intercom user leads handled in Slack integrations?
Frequently Asked Questions
Can I post closed conversation updates to specific Slack channels?
Frequently Asked Questions
Do I need coding skills to automate Intercom and Slack?
Frequently Asked Questions
Is the Intercom and Slack integration free?
Frequently Asked Questions
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