Intercom + SMTP Integration
Integrate Intercom to SMTP in one click, or tell Integrately AI how you want each user handled. Welcome new users, notify stakeholders, dispatch confirmation emails, and trigger follow-up sequences automatically.
Free forever.Use premium features free for 14 days.1.
Company is created in Intercom Instant- Conversation is closed by admin in Intercom Instant
- Teammate replied in Intercom Instant
- Admin initiates conversation in Intercom Instant
- Note is added to conversation in Intercom Instant
- Conversation is assigned to any teammate in Intercom Instant
- User is created in Intercom Instant
- User is deleted in Intercom Instant
- User is unsubscribed in Intercom Instant
- User email is updated in Intercom Instant
- Admin opened conversation in Intercom Instant
- Event is created in Intercom Instant
- Conversation is tagged in Intercom Instant
- Conversation is partially deleted in Intercom Instant
- Conversation is snoozed in Intercom Instant
- Lead is created in Intercom Instant
- Message is created from user or lead in Intercom Instant
- Email is added to lead in Intercom Instant
- Lead is tagged in Intercom Instant
- Lead is untagged in Intercom Instant
- User or lead is replied in Intercom Instant
2.
- Remove tag from user in Intercom
- Add contact to company in Intercom
- Get admin by id in Intercom
- Create event in Intercom
- Create user in Intercom
- Add tag to user in Intercom
- Update user in Intercom
- Create lead in Intercom
- Update lead in Intercom
- Add tag on lead in Intercom
- Update company in Intercom
- Add/Remove tag on company in Intercom
- Send message in Intercom
- Search user in Intercom
- Search lead in Intercom
- Search company in Intercom
Send email in SMTP
Trusted by experts at...
Ready Workflows for Intercom + SMTP Integration
Send welcome emails, dispatch notifications, handle user updates, and trigger follow-up messages, all in just one click.
Sorry, we don’t have a ready workflow for this combination yet.
Create your workflow with Integrately AI.Simply describe what you want to automate, and Integrately AI will build it for you.
Connect more apps to your Intercom + SMTP flow
Capture user activity, sync data across your CRM and support channels, and keep your entire team informed. Pick a combination and activate it in one click.
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Salesforce (4)
Salesforce (4) +
Slack (4)
Slack (4) +
Gmail (4)
Gmail (4) +
Hubspot (4)
Hubspot (4) +
Calendly (4)
Calendly (4) +
Stripe (4)
Stripe (4) I
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Create a Salesforce contact when a user is created in Intercom, and send a welcome email via SMTP
New Intercom users are added to Salesforce as contacts and receive a welcome email sent through SMTP instantly.
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Update the Salesforce contact when a user email is updated in Intercom, and notify them via SMTP
Email updates in Intercom immediately update your Salesforce contacts and trigger a confirmation email via SMTP.
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Create a Salesforce lead when a lead is created in Intercom, and send an introductory email via SMTP
Intercom leads flow directly into Salesforce and receive an automated introductory email via SMTP.
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Update the Salesforce company when a company is created in Intercom, and send a summary via SMTP
New Intercom companies update your Salesforce records and trigger a summary notification via SMTP.
Supported triggers and actions for Intercom and SMTP
Mix and match to build the exact automation you need
Intercom Triggers & Actions
Instant
Company is created in Intercom
Triggers the automation when a new company is created
Try it → Instant
Conversation is closed by admin in Intercom
Triggers the automation when any conversation is marked as closed by the admin
Try it → Instant
Admin initiates conversation in Intercom
Triggers the automation when an admin sends the first message to any user
Try it → Instant
Note is added to conversation in Intercom
Triggers the automation when a new note is added to any conversation
Try it → Instant
Conversation is assigned to any teammate in Intercom
Triggers the automation when someone is assigned to a conversation
Try it → Instant
User is unsubscribed in Intercom
Triggers the automation when a user removed from a list
Try it → Instant
User email is updated in Intercom
Triggers the automation when a user's email address is updated
Try it → Instant
Admin opened conversation in Intercom
Triggers the automation when a conversation is opened by an admin
Try it → Instant
Conversation is tagged in Intercom
Triggers the automation when a tag is assigned to any conversation
Try it → Instant
Conversation is partially deleted in Intercom
Triggers the automation when parts of a conversation are deleted
Try it → Instant
Conversation is snoozed in Intercom
Triggers the automation when a conversation is paused for later
Try it → Instant
Message is created from user or lead in Intercom
Triggers the automation when a message is sent by a user or lead
Try it → Instant
Email is added to lead in Intercom
Triggers the automation when email address is added to a lead
Try it → Instant
Lead is untagged in Intercom
Triggers the automation when the tag attached to any lead is removed
Try it → Instant
User or lead is replied in Intercom
Triggers the automation when a reply is sent to the user or lead
Try it → SMTP Triggers & Actions
What can you automate with Intercom + SMTP?
Streamline your customer communications by triggering automated emails for every user event, lead creation, and support ticket update.
✉️
Send emails for every new user
Trigger an automated email via SMTP the moment a user is created in Intercom. Ensure prompt greeting and communication for every single signup.
📋
Capture every submitted field
Map all available user details and metadata from Intercom into your outgoing SMTP email templates. Your messages remain rich and context-aware.
🔔
Notify the right person instantly
Alert stakeholders and team members immediately whenever conversations close or new leads arrive in Intercom, driving rapid team response.
🔀
Route emails based on submitted fields
Send different email templates or route messages to specific recipients depending on user attributes or tags submitted within Intercom.
🔄
Keep recipient data synchronized
Automatically update email addresses and user records across your systems whenever changes happen in Intercom, preventing communication errors.
🛡️
Prevent duplicate communications
Create or update records cleanly instead of generating duplicate entries, ensuring your email campaigns reach the right recipients cleanly.
⏱️
Handle later status changes
Trigger automated follow-up emails or notifications when conversations are closed, snoozed, or updated later in the customer lifecycle.
🔌
Extend your workflow to Slack
Send automated emails via SMTP and notify your team on Slack simultaneously when a new lead is created in Intercom.
And much more...
Who is Intercom + SMTP integration for?
Support and marketing teams rely on seamless communication to engage users, track inquiries, and deliver timely updates without manual effort.
Performance marketers
Support managers
Account executives
Customer success teams
Operations specialists
Compliance administrators
📈
Performance marketers
You're running campaign outreach campaigns but your delivery metrics only update when someone manually exports lead lists, so the campaign numbers you're reviewing are always a few hours behind — with this integration, every new user triggers instant email delivery and your campaign data stays current.
⚡
Support managers
You manage incoming customer inquiries but ticket notifications reach your inbox too late for your team to respond within SLA targets, causing unnecessary customer friction — this integration means every closed conversation immediately triggers automated follow-up emails and instant team alerts.
🤝
Account executives
You answer to clients who want to see prompt onboarding communications and immediate confirmation after every interaction, but manual email dispatches lead to missed follow-ups — connecting these apps means every new user automatically receives prompt, reliable email communication without manual delay.
📥
Customer success teams
The volume of inbound user signups and support requests is too high for anyone to keep up with by hand, leading to delayed onboarding messages and frustrated users — automating both apps means every user creation triggers instant email dispatches without any manual intervention.
🔄
Operations specialists
You own the next step in customer onboarding and depend on team members upstream to hand over user records before you can send communication, creating bottlenecks — with this integration, every lead creation instantly triggers automated email delivery so handoffs happen seamlessly.
📋
Compliance administrators
You need a reliable history of all customer communications and keep finding gaps in audit trails caused by manual email sending — automating these tools means every triggered event generates an exact email record in your logs, eliminating missing data.
Did you know?
Our team can create automations for you... At no extra cost!
Tell us what type of automation you want to make?
Why choose Integrately to automate Intercom + SMTP
Build and manage your Intercom + SMTP automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.
1,500+ apps connected
Connect Intercom + SMTP with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?
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Select Automation
2
Connect Accounts
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Automation is ready
Connect Intercom + SMTP Now 
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Frequently Asked Questions
How do I connect Intercom to SMTP?
You can connect Intercom to SMTP in 1-click using ready templates on Integrately or by asking Integrately AI to build the automation. It takes seconds to link your accounts and start sending emails automatically.
Can I automatically send emails when a new user is created in Intercom?
Can I connect Intercom, SMTP, and Slack?
What is a good Zapier alternative for Intercom and SMTP?
How does Intercom handle user creation events here?
Can SMTP send bulk email campaigns from Intercom triggers?
Do I need coding skills to automate Intercom and SMTP?
Is the Intercom and SMTP integration free?
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Want to automate something else in your workflow?
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