Intercom + Synthesia Integration
Integrate Intercom to Synthesia in one click, or tell Integrately AI how you want each user handled. Create personalized videos, send messages to users, update lead profiles, and keep your customer records current automatically.
Free forever.Use premium features free for 14 days.1.
Company is created in Intercom Instant- Conversation is closed by admin in Intercom Instant
- Teammate replied in Intercom Instant
- Admin initiates conversation in Intercom Instant
- Note is added to conversation in Intercom Instant
- Conversation is assigned to any teammate in Intercom Instant
- User is created in Intercom Instant
- User is deleted in Intercom Instant
- User is unsubscribed in Intercom Instant
- User email is updated in Intercom Instant
- Event is created in Intercom Instant
- Conversation is tagged in Intercom Instant
- Conversation is partially deleted in Intercom Instant
- Conversation is snoozed in Intercom Instant
- Lead is created in Intercom Instant
- User or lead is replied in Intercom Instant
- Message is created from user or lead in Intercom Instant
- Email is added to lead in Intercom Instant
- Lead is tagged in Intercom Instant
- Lead is untagged in Intercom Instant
- Admin opened conversation in Intercom Instant
Video is ready for use in Synthesia Instant
2.
- Add tag to user in Intercom
- Remove tag from user in Intercom
- Add contact to company in Intercom
- Get admin by id in Intercom
- Create user in Intercom
- Update user in Intercom
- Create lead in Intercom
- Update lead in Intercom
- Add tag on lead in Intercom
- Update company in Intercom
- Add/Remove tag on company in Intercom
- Send message in Intercom
- Create event in Intercom
- Search user in Intercom
- Search lead in Intercom
- Search company in Intercom
- Create video in Synthesia
- Create video with template in Synthesia
- Get video by ID in Synthesia
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Ready Workflows for Intercom + Synthesia Integration
Create personalized videos for new users, send update messages, update lead records, and trigger follow-ups, all in just one click.
Sorry, we don’t have a ready workflow for this combination yet.
Create your workflow with Integrately AI.Simply describe what you want to automate, and Integrately AI will build it for you.
Connect more apps to your Intercom + Synthesia flow
Capture customer interactions, notify your support team, and log details in your CRM or spreadsheet after videos are generated. Pick a combination and activate it in one click.
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Gmail (3)
Gmail (3) +
Slack (3)
Slack (3) +
HubSpot (3)
HubSpot (3) +
Google Sheets (3)
Google Sheets (3) +
Stripe (3)
Stripe (3) +
Notion (3)
Notion (3) I
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Create a Synthesia video when a new user is created in Intercom, and send a notification in Gmail
New Intercom users trigger instant video generation in Synthesia with confirmation emails sent via Gmail, eliminating manual outreach.
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When a lead is created in Intercom, generate a template video in Synthesia and email the details via Gmail
Intercom leads automatically receive tailored video templates via Synthesia with follow-up emails delivered through Gmail.
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When a conversation is closed by admin in Intercom, retrieve the Synthesia video and email the summary via Gmail
Closed Intercom conversations retrieve completed Synthesia videos and send summary emails directly through Gmail.
Supported triggers and actions for Intercom and Synthesia
Mix and match to build the exact automation you need
Intercom Triggers & Actions
Instant
Company is created in Intercom
Triggers the automation when a new company is created
Try it → Instant
Conversation is closed by admin in Intercom
Triggers the automation when any conversation is marked as closed by the admin
Try it → Instant
Admin initiates conversation in Intercom
Triggers the automation when an admin sends the first message to any user
Try it → Instant
Note is added to conversation in Intercom
Triggers the automation when a new note is added to any conversation
Try it → Instant
Conversation is assigned to any teammate in Intercom
Triggers the automation when someone is assigned to a conversation
Try it → Instant
User is unsubscribed in Intercom
Triggers the automation when a user removed from a list
Try it → Instant
User email is updated in Intercom
Triggers the automation when a user's email address is updated
Try it → Instant
Conversation is tagged in Intercom
Triggers the automation when a tag is assigned to any conversation
Try it → Instant
Conversation is partially deleted in Intercom
Triggers the automation when parts of a conversation are deleted
Try it → Instant
Conversation is snoozed in Intercom
Triggers the automation when a conversation is paused for later
Try it → Instant
User or lead is replied in Intercom
Triggers the automation when a reply is sent to the user or lead
Try it → Instant
Message is created from user or lead in Intercom
Triggers the automation when a message is sent by a user or lead
Try it → Instant
Email is added to lead in Intercom
Triggers the automation when email address is added to a lead
Try it → Instant
Lead is untagged in Intercom
Triggers the automation when the tag attached to any lead is removed
Try it → Instant
Admin opened conversation in Intercom
Triggers the automation when a conversation is opened by an admin
Try it → Synthesia Triggers & Actions
Instant
Video is ready for use in Synthesia
Triggers the automation when a video becomes usable
Try it → What can you automate with Intercom + Synthesia?
Streamline your customer communication by automatically generating personalized videos and syncing them across your support workflows.
🎬
Generate personalized videos for new users automatically
Create a customized Synthesia video the moment a new user is created in Intercom, eliminating manual video production.
📝
Capture every customer detail in video templates
Pass custom user names, company details, and variables from Intercom straight into Synthesia video templates for tailored messaging.
🔔
Notify your team when videos are ready
Alert your support staff via Slack or email the moment a new video is ready for use in Synthesia.
🔀
Route video generation based on user attributes
Trigger different video templates in Synthesia depending on whether the Intercom user is a lead, trial user, or enterprise customer.
🔄
Keep customer profiles updated with video status
Update user records in Intercom or your CRM whenever a Synthesia video is successfully generated and ready.
🔍
Upsert customer records without duplicates
Search existing user profiles before creating new entries in your connected databases during video workflows.
💬
Trigger workflows on conversation closure
Generate a recap video or follow-up asset when an Intercom conversation is closed by an admin.
🔗
Sync video generation with HubSpot CRM
Trigger a Synthesia video when an Intercom lead is created, and log the entire interaction inside your HubSpot CRM pipeline.
And much more...
Who is Intercom + Synthesia integration for?
Customer support leaders, marketers, and success teams streamline video communication, eliminate manual video creation bottlenecks, and ensure every customer receives timely, personalized video engagement.
Performance marketers
Support managers
Account executives
Customer success teams
Operations leads
Support analysts
📈
Performance marketers
You report on customer engagement metrics and decide your strategy from them, but your video campaign numbers are always stale because tracking happens manually — with this integration, every new Synthesia video event updates your customer records instantly and your data stays current.
⚡
Support managers
You need to respond to customer queries immediately, and you find out about closed conversations too late because alerts are buried — automating both apps means every Intercom conversation status triggers instant video creation so your support cycle never misses a beat.
🤝
Account executives
You answer to clients who want to see proactive onboarding progress, but manual updates leave gaps in communication — connecting these apps means every new user creation automatically generates personalized video walkthroughs and keeps your client records fully transparent.
👥
Customer success teams
The volume of new signups is too high for anyone to keep up by hand, so personal welcome videos get skipped — automating both apps means every user created in Intercom instantly triggers a tailored video in Synthesia without manual effort.
⚙️
Operations leads
You own the video delivery step and depend on support agents to hand over user details, but manual handovers stall your pipeline — this integration means every Intercom lead triggers immediate video generation so your workflow keeps moving.
📋
Support analysts
You need a reliable history of customer video engagements and keep finding gaps in your support logs — connecting these apps means every Intercom interaction and Synthesia video generation is logged seamlessly, ensuring complete historical records.
Did you know?
Our team can create automations for you... At no extra cost!
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Why choose Integrately to automate Intercom + Synthesia
Build and manage your Intercom + Synthesia automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.
1,500+ apps connected
Connect Intercom + Synthesia with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?
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Select Automation
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Connect Accounts
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Automation is ready
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Frequently Asked Questions
How do I connect Intercom to Synthesia?
You can connect Intercom to Synthesia in 1-click using ready templates on Integrately or by asking Integrately AI to build the workflow. It links with Gmail, Slack, HubSpot, and 1,500+ other apps.
Can I automatically create Synthesia videos when new users sign up in Intercom?
Can I connect Intercom, Synthesia, and Slack?
What is a good Zapier alternative for Intercom and Synthesia?
How does Intercom trigger video creation in Synthesia?
Can Synthesia trigger actions in Intercom when videos are ready?
Do I need coding skills to set up Intercom and Synthesia integrations?
Is the Intercom and Synthesia integration free?
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