tawk.to + Intercom Integration
Integrate Intercom to tawk.to in one click, or tell Integrately AI how you want each chat handled. Start chats, create users, update contact records, and alert your support team automatically.
Free forever.Use premium features free for 14 days.1.
Transcript is created in tawk.to Instant- Chat has started in tawk.to Instant
- Chat has ended in tawk.to Instant
- Ticket is created in tawk.to Instant
User email is updated in Intercom Instant- User or lead is replied in Intercom Instant
- Admin opened conversation in Intercom Instant
- Conversation is closed by admin in Intercom Instant
- Teammate replied in Intercom Instant
- Admin initiates conversation in Intercom Instant
- Note is added to conversation in Intercom Instant
- Conversation is assigned to any teammate in Intercom Instant
- User is created in Intercom Instant
- User is deleted in Intercom Instant
- User is unsubscribed in Intercom Instant
- Lead is untagged in Intercom Instant
- Company is created in Intercom Instant
- Event is created in Intercom Instant
- Conversation is tagged in Intercom Instant
- Conversation is partially deleted in Intercom Instant
- Conversation is snoozed in Intercom Instant
- Lead is created in Intercom Instant
- Lead is tagged in Intercom Instant
- Message is created from user or lead in Intercom Instant
- Email is added to lead in Intercom Instant
2.
- Remove tag from user in Intercom
- Add contact to company in Intercom
- Get admin by id in Intercom
- Create user in Intercom
- Add tag to user in Intercom
- Update user in Intercom
- Create lead in Intercom
- Update lead in Intercom
- Add tag on lead in Intercom
- Update company in Intercom
- Add/Remove tag on company in Intercom
- Send message in Intercom
- Create event in Intercom
- Search user in Intercom
- Search lead in Intercom
- Search company in Intercom
Trusted by experts at...
Ready Workflows for tawk.to + Intercom Integration
Capture live chats, create new users, update contact records, alert your support team, and log transcripts, all in just one click.
Sorry, we don’t have a ready workflow for this combination yet.
Create your workflow with Integrately AI.Simply describe what you want to automate, and Integrately AI will build it for you.
Connect more apps to your Intercom + tawk.to flow
Route customer conversations to your CRM, update tracking sheets, notify teams, and create follow-up tasks instantly. Pick a combination and activate it in one click.
+
Slack (4)
Slack (4) +
Salesforce (3)
Salesforce (3) +
HubSpot (3)
HubSpot (3) +
Mailchimp (3)
Mailchimp (3) +
Asana (3)
Asana (3) +
Google Sheets (3)
Google Sheets (3) T
I
S
Create an Intercom user from every new tawk.to chat, and notify your support channel in Slack
New tawk.to chats instantly create an Intercom user while notifying your team in Slack, eliminating manual entry and slow handoffs.
T
I
S
Log every new tawk.to ticket as an Intercom lead, and alert your team in Slack
Every tawk.to ticket becomes an Intercom lead with instant Slack notifications, keeping your support queue organised.
T
I
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When a tawk.to transcript is created, send a message in Intercom and post the transcript in Slack
Post chat transcripts to Intercom and Slack automatically as soon as a tawk.to session concludes.
T
I
S
When a chat ends in tawk.to, update the Intercom user and post the chat summary in Slack
Update Intercom user details and notify Slack whenever a tawk.to chat session wraps up.
Supported triggers and actions for tawk.to and Intercom
Mix and match to build the exact automation you need
tawk.to Triggers & Actions
Intercom Triggers & Actions
Instant
User email is updated in Intercom
Triggers the automation when a user's email address is updated
Try it → Instant
User or lead is replied in Intercom
Triggers the automation when a reply is sent to the user or lead
Try it → Instant
Admin opened conversation in Intercom
Triggers the automation when a conversation is opened by an admin
Try it → Instant
Conversation is closed by admin in Intercom
Triggers the automation when any conversation is marked as closed by the admin
Try it → Instant
Admin initiates conversation in Intercom
Triggers the automation when an admin sends the first message to any user
Try it → Instant
Note is added to conversation in Intercom
Triggers the automation when a new note is added to any conversation
Try it → Instant
Conversation is assigned to any teammate in Intercom
Triggers the automation when someone is assigned to a conversation
Try it → Instant
User is unsubscribed in Intercom
Triggers the automation when a user removed from a list
Try it → Instant
Lead is untagged in Intercom
Triggers the automation when the tag attached to any lead is removed
Try it → Instant
Company is created in Intercom
Triggers the automation when a new company is created
Try it → Instant
Conversation is tagged in Intercom
Triggers the automation when a tag is assigned to any conversation
Try it → Instant
Conversation is partially deleted in Intercom
Triggers the automation when parts of a conversation are deleted
Try it → Instant
Conversation is snoozed in Intercom
Triggers the automation when a conversation is paused for later
Try it → Instant
Message is created from user or lead in Intercom
Triggers the automation when a message is sent by a user or lead
Try it → Instant
Email is added to lead in Intercom
Triggers the automation when email address is added to a lead
Try it → What can you automate with Intercom + tawk.to?
Connect Intercom and tawk.to to synchronize live chats, create users, update tickets, and streamline your entire customer support pipeline.
💬
Sync live chats into Intercom user profiles
Automatically create a new user in Intercom the moment a chat starts in tawk.to. Eliminate manual data entry and ensure every visitor is registered.
📋
Capture every submitted chat field and ticket detail
Map customer questions, contact details, and ticket attributes directly from tawk.to into Intercom records for comprehensive visitor profiles.
🔔
Alert your support team the second a ticket arrives
Notify your team instantly via Slack or messaging channels whenever a new tawk.to support ticket is created or a live chat begins.
🔀
Route conversations based on submitted fields
Handle VIP chats and standard support inquiries differently based on customer tags, ticket priority, or submitted form inputs.
🔄
Keep destinations updated as chats progress
Automatically update Intercom records and customer profiles when tawk.to chat sessions evolve, transcripts generate, or tickets update.
🛡️
Add or update records without creating duplicates
Search existing Intercom users before creating new profiles, ensuring clean customer databases and preventing duplicate contact entries.
✅
Handle later status changes and chat endings
Trigger automated updates when a tawk.to chat session ends or a support ticket is resolved, keeping all platforms synchronized.
🔗
Extend your workflow to external apps like Slack
Combine Intercom and tawk.to with Slack, CRMs, spreadsheets, or task managers to build powerful multi-step support pipelines.
And much more...
Who is Intercom + tawk.to integration for?
Support managers, customer success leads, and sales teams connect Intercom and tawk.to to streamline live chat workflows and eliminate manual logging.
Data analysts and operations leads
Support team leads
Client success managers
High-volume support teams
Sales development reps
Customer experience directors
📈
Data analysts and operations leads
You're tracking live chat volume across multiple channels but your reporting sheets only update when someone manually exports transcripts, so the metrics you review are always outdated — automating both apps means every conversation is logged instantly and your reporting stays accurate.
⚡
Support team leads
You need to act fast on incoming customer inquiries, but you find out about urgent support tickets too late when agents miss notifications — this integration means every new chat or ticket triggers instant user creation and alerts so your team responds without delay.
🤝
Client success managers
You answer to key accounts who expect rapid follow-up and complete visibility into their support history, but scattered chat logs create blind spots — connecting these apps means every conversation detail syncs automatically to maintain an uncompromised client record.
🚀
High-volume support teams
The volume of inbound live chats is too high for anyone to keep up with by hand, leading to missed leads and lost customer data — automating both apps means contact records and tickets populate across platforms instantly without manual data entry.
💼
Sales development reps
You own the follow-up stage and depend on support agents to hand over qualified chat leads, but handoffs break down in transit — with this integration, every chat contact routes straight into your pipeline the moment the conversation begins.
🔍
Customer experience directors
You need a reliable, searchable history of all customer interactions across your help desk and live chat channels, but keep finding gaps in conversation timelines — this integration means every transcript and ticket is captured cleanly without missing entries.
Did you know?
Our team can create automations for you... At no extra cost!
Tell us what type of automation you want to make?
Why choose Integrately to automate tawk.to + Intercom
Build and manage your tawk.to + Intercom automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.
1,500+ apps connected
Connect tawk.to + Intercom with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?
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Select Automation
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Automation is ready
Connect tawk.to + Intercom Now 
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Frequently Asked Questions
How do I connect Intercom to tawk.to?
You can connect Intercom to tawk.to in just 1 click using ready-made workflows on Integrately, or use Integrately AI to build custom multi-step automations connecting Slack, Google Sheets, and 1,500+ other apps.
Can I automatically create Intercom users from new tawk.to chats?
Can I connect Intercom, tawk.to, and Google Sheets?
What is a good Zapier alternative for Intercom and tawk.to?
How does Intercom handle user creation and data sync in these workflows?
How does tawk.to trigger chat events in this integration?
Do I need coding skills to automate Intercom and tawk.to?
Is the Intercom and tawk.to integration free?
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