

Intercom + Teamwork Integration
Integrate Intercom to Teamwork in one click, or tell Integrately AI how you want each conversation handled. Track tasks, update projects, alert your team, and manage follow-ups automatically.
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Ready Workflows for Intercom + Teamwork Integration
Capture customer conversations, create tasks, keep project boards updated, alert your team, and send follow-ups, all in just one click.
Sorry, we don’t have a ready workflow for this combination yet.
Create your workflow with Integrately AI.Simply describe what you want to automate, and Integrately AI will build it for you.
Connect more apps to your Intercom + Teamwork flow
Connect customer support data to your broader business stack for streamlined execution. Pick a combination and activate it in one click.


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Slack (3)
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Jira Software Cloud (2)
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HubSpot (2)
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Google Drive (2)
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Loom (2)
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GitHub (2)
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Create a Teamwork task from every new Intercom user, and notify your support channel in Slack
New Intercom users immediately generate a Teamwork task while notifying your team in Slack, removing manual entry and missed follow-ups.
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When an Intercom conversation is closed by admin, update the matching Teamwork task and post the update in Slack
Closed Intercom conversations update Teamwork tasks automatically and notify your Slack channel, keeping project tracking current.
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If an Intercom conversation is tagged urgent, create a high-priority Teamwork task and alert the management channel in Slack
Urgent Intercom conversations create priority Teamwork tasks instantly and alert leadership in Slack.
Supported triggers and actions for Intercom and Teamwork
Mix and match to build the exact automation you need

Intercom Triggers & Actions
Instant
Message is created from user or lead in Intercom
Triggers the automation when a message is sent by a user or lead
Try it → Instant
Email is added to lead in Intercom
Triggers the automation when email address is added to a lead
Try it → Instant
Lead is untagged in Intercom
Triggers the automation when the tag attached to any lead is removed
Try it → Instant
User or lead is replied in Intercom
Triggers the automation when a reply is sent to the user or lead
Try it → Instant
Admin opened conversation in Intercom
Triggers the automation when a conversation is opened by an admin
Try it → Instant
Conversation is closed by admin in Intercom
Triggers the automation when any conversation is marked as closed by the admin
Try it → Instant
Admin initiates conversation in Intercom
Triggers the automation when an admin sends the first message to any user
Try it → Instant
Note is added to conversation in Intercom
Triggers the automation when a new note is added to any conversation
Try it → Instant
Conversation is assigned to any teammate in Intercom
Triggers the automation when someone is assigned to a conversation
Try it → Instant
User is unsubscribed in Intercom
Triggers the automation when a user removed from a list
Try it → Instant
User email is updated in Intercom
Triggers the automation when a user's email address is updated
Try it → Instant
Company is created in Intercom
Triggers the automation when a new company is created
Try it → Instant
Conversation is tagged in Intercom
Triggers the automation when a tag is assigned to any conversation
Try it → Instant
Conversation is partially deleted in Intercom
Triggers the automation when parts of a conversation are deleted
Try it → Instant
Conversation is snoozed in Intercom
Triggers the automation when a conversation is paused for later
Try it → 
Teamwork Triggers & Actions
Instant
Project is created in Teamwork
Triggers the automation when a new project is created
Try it → Instant
Task List is created in Teamwork
Triggers the automation when a new task list is created
Try it → Instant
Message reply is created in Teamwork
Triggers the automation when a message is replied to
Try it → Instant
Calendar event is created in Teamwork
Triggers the automation when a new event is created in a calendar
Try it → Instant
Calendar event reminder is sent in Teamwork
Triggers the automation when a reminder is sent for the upcoming calendar event
Try it → Instant
Time entry is created in Teamwork
Triggers the automation when a new time entry is created
Try it → Instant
Message is created in Teamwork
Triggers the automation when a new message is created
Try it → Instant
Milestone is created in Teamwork
Triggers the automation when a new milestone is created
Try it → Instant
Notebook is created in Teamwork
Triggers the automation when a new notebook is created
Try it → Instant
Company is created in Teamwork
Triggers the automation when a new company is created
Try it → Instant
Column is created in Teamwork
Triggers the automation when a new event or workout session is scheduled
Try it → What can you automate with Intercom + Teamwork?
Turn customer conversations and user events into structured project tasks and team updates automatically.
🔄
Convert Intercom conversations into Teamwork tasks
Generate structured tasks in Teamwork automatically whenever a new conversation or user is created in Intercom. Eliminate manual data entry and keep your project pipeline moving.
📋
Capture every submitted conversation field
Map customer details, tags, and custom attributes from Intercom directly into Teamwork task descriptions and custom fields. Your project boards retain complete context.
🔔
Notify your team as soon as inquiries arrive
Alert support and project channels instantly in Slack or via email the moment new customer leads or user requests are registered.
🔀
Route tasks based on conversation tags
Create high-priority tasks for urgent support requests and standard tasks for general inquiries automatically based on submitted tags.
🔄
Keep project tasks synchronized as chats progress
Update task statuses, assignees, and comments in Teamwork as conversations evolve or receive updates in Intercom.
🔍
Prevent duplicate records during sync
Search existing tasks and contacts before creating new entries, ensuring your databases remain clean and free of duplicate records.
✅
Handle conversation closures and task completion
Mark Teamwork tasks complete or update project milestones automatically when customer conversations are closed by admins in Intercom.
🌐
Extend your workflow to external apps
Connect your Intercom and Teamwork automation with Slack, HubSpot, or Google Drive to keep your entire business stack informed.
And much more...
Who is Intercom + Teamwork integration for?
Connecting Intercom and Teamwork streamlines support handoffs and project execution for teams managing customer communication at scale.
Customer support directors
Support team leads
Client success managers
Support operations teams
Project managers
Operations supervisors
📈
Customer support directors
You're reviewing ticket resolution metrics but your project tracker only updates when agents manually log completed tasks, so the completion counts you're reporting against are always a few hours behind — with this integration, every closed conversation updates your project boards instantly and your data stays current.
⚡
Support team leads
You need to act fast when high-priority customer inquiries arrive, but you find out too late because support logs and project tasks live in separate silos — this integration means every urgent conversation generates a task immediately so your team responds without delay.
🤝
Client success managers
You answer to key clients who want to see daily progress reports, but compiling updates requires cross-referencing support chats and project milestones by hand — automating both apps means task statuses sync automatically and client updates are ready instantly.
📊
Support operations teams
The volume of daily user inquiries is too high for anyone to keep up by hand, leading to missed follow-ups and unassigned project tasks — connecting these apps means every new signup creates structured tasks automatically and nothing falls through the cracks.
⚙️
Project managers
You own the execution phase and depend on customer support to hand over user requests, but manual handoffs cause bottlenecks in your project pipeline — with this integration, every new customer request becomes an active task the moment it lands.
🗂️
Operations supervisors
You need a reliable history of customer interactions tied to project deliverables, but you keep finding gaps where support chats were never linked to tasks — automating both apps means every interaction creates a complete audit trail across your systems.

Did you know?
Our team can create automations for you... At no extra cost!
Tell us what type of automation you want to make?
Why choose Integrately to automate Intercom + Teamwork
Build and manage your Intercom + Teamwork automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.
1,500+ apps connected
Connect Intercom + Teamwork with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?
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Select Automation
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Connect Accounts
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Automation is ready
Connect Intercom + Teamwork Now 
In Just 1 Click!
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Connect Intercom + Teamwork Now 
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Frequently Asked Questions
How do I connect Intercom to Teamwork?
You can connect Intercom to Teamwork in 1-click using ready automation templates or by using Integrately AI to build custom workflows. You can also connect Slack, HubSpot, Google Drive, and 1,500+ other apps.
Can I automatically create Teamwork tasks from new Intercom conversations?
Can I connect Intercom, Teamwork, and Slack?
What is a good Zapier alternative for Intercom and Teamwork?
How does Intercom data handle user and conversation triggers?
How does Teamwork handle task creation and updates from Intercom?
Do I need coding skills to automate Intercom and Teamwork?
Is the Intercom and Teamwork integration free?
Didn't find the answer you were looking for?
No worries — just send us a message and we’ll get back to you as soon as possible.
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