Intercom + Telnyx Integration
Integrate Intercom to Telnyx in one click, or tell Integrately AI how you want each message handled. Trigger outbound text messages, log customer conversations, notify your support team, and update your records automatically.
Free forever.Use premium features free for 14 days.1.
Company is created in Intercom Instant- Conversation is closed by admin in Intercom Instant
- Teammate replied in Intercom Instant
- Admin initiates conversation in Intercom Instant
- Note is added to conversation in Intercom Instant
- Conversation is assigned to any teammate in Intercom Instant
- User is created in Intercom Instant
- User is deleted in Intercom Instant
- User is unsubscribed in Intercom Instant
- User email is updated in Intercom Instant
- Event is created in Intercom Instant
- Conversation is tagged in Intercom Instant
- Conversation is partially deleted in Intercom Instant
- Conversation is snoozed in Intercom Instant
- Lead is created in Intercom Instant
- User or lead is replied in Intercom Instant
- Message is created from user or lead in Intercom Instant
- Email is added to lead in Intercom Instant
- Lead is tagged in Intercom Instant
- Lead is untagged in Intercom Instant
- Admin opened conversation in Intercom Instant
Message is received in Telnyx Instant
2.
- Add tag to user in Intercom
- Remove tag from user in Intercom
- Add contact to company in Intercom
- Get admin by id in Intercom
- Create user in Intercom
- Update user in Intercom
- Create lead in Intercom
- Update lead in Intercom
- Add tag on lead in Intercom
- Update company in Intercom
- Add/Remove tag on company in Intercom
- Send message in Intercom
- Create event in Intercom
- Search user in Intercom
- Search lead in Intercom
- Search company in Intercom
- Send SMS in Telnyx
- Send MMS in Telnyx
Trusted by experts at...
Ready Workflows for Intercom + Telnyx Integration
Capture incoming messages, trigger outbound texts, keep chats updated, and notify your support team, all in just one click.
Sorry, we don’t have a ready workflow for this combination yet.
Create your workflow with Integrately AI.Simply describe what you want to automate, and Integrately AI will build it for you.
Connect more apps to your Intercom + Telnyx flow
Send conversation details to CRMs, notify teams, log data in spreadsheets, and track billing events. Pick a combination and activate it in one click.
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Slack (8)
Slack (8) +
HubSpot (8)
HubSpot (8) +
Gmail (8)
Gmail (8) +
Google Sheets (8)
Google Sheets (8) +
Jira Software Cloud (8)
Jira Software Cloud (8) +
Stripe (8)
Stripe (8) I
T
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Send a Telnyx SMS from every new Intercom message, and notify your support channel in Slack
New Intercom messages instantly trigger a Telnyx SMS and alert your support team in Slack, so no customer message sits unnoticed.
I
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Send a Telnyx SMS when an Intercom lead is created, and alert your sales team in Slack
Every new Intercom lead triggers a Telnyx SMS follow-up and notifies your sales channel in Slack instantly.
I
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When an Intercom conversation is closed, send a Telnyx SMS follow-up and post the update in Slack
Closed Intercom conversations trigger a Telnyx SMS resolution message and post an update in Slack.
I
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Create a Slack reminder for every Intercom message that triggers a Telnyx SMS
Intercom messages that trigger a Telnyx SMS also generate a tracked reminder in Slack for your team.
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If an Intercom conversation is tagged urgent, send a priority Telnyx SMS and notify the escalation channel in Slack
Tagged urgent Intercom conversations trigger an immediate Telnyx SMS and alert the escalation channel in Slack.
I
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When an Intercom conversation is snoozed, send a delayed Telnyx SMS notice and post a reminder in Slack
Snoozed Intercom conversations schedule a Telnyx SMS check-in and post a reminder in Slack.
I
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Use ChatGPT to summarise every new Intercom message before sending a Telnyx SMS and posting the brief in Slack
ChatGPT summarises new Intercom messages, triggers a Telnyx SMS, and posts the brief in Slack.
I
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Turn every new Intercom lead into a Telnyx SMS notification, create a HubSpot contact, and announce it in Slack
New Intercom leads trigger a Telnyx SMS, create a HubSpot contact, and post an announcement in Slack.
Supported triggers and actions for Intercom and Telnyx
Mix and match to build the exact automation you need
Intercom Triggers & Actions
Instant
Company is created in Intercom
Triggers the automation when a new company is created
Try it → Instant
Conversation is closed by admin in Intercom
Triggers the automation when any conversation is marked as closed by the admin
Try it → Instant
Admin initiates conversation in Intercom
Triggers the automation when an admin sends the first message to any user
Try it → Instant
Note is added to conversation in Intercom
Triggers the automation when a new note is added to any conversation
Try it → Instant
Conversation is assigned to any teammate in Intercom
Triggers the automation when someone is assigned to a conversation
Try it → Instant
User is unsubscribed in Intercom
Triggers the automation when a user removed from a list
Try it → Instant
User email is updated in Intercom
Triggers the automation when a user's email address is updated
Try it → Instant
Conversation is tagged in Intercom
Triggers the automation when a tag is assigned to any conversation
Try it → Instant
Conversation is partially deleted in Intercom
Triggers the automation when parts of a conversation are deleted
Try it → Instant
Conversation is snoozed in Intercom
Triggers the automation when a conversation is paused for later
Try it → Instant
User or lead is replied in Intercom
Triggers the automation when a reply is sent to the user or lead
Try it → Instant
Message is created from user or lead in Intercom
Triggers the automation when a message is sent by a user or lead
Try it → Instant
Email is added to lead in Intercom
Triggers the automation when email address is added to a lead
Try it → Instant
Lead is untagged in Intercom
Triggers the automation when the tag attached to any lead is removed
Try it → Instant
Admin opened conversation in Intercom
Triggers the automation when a conversation is opened by an admin
Try it → Telnyx Triggers & Actions
Instant
Message is received in Telnyx
Triggers the automation when a new message is received
Try it → What can you automate with Intercom + Telnyx?
Streamline your customer communications by connecting Intercom and Telnyx to automate messaging, notifications, and record updates.
💬
Trigger instant SMS messages from chat logs
Send a Telnyx SMS automatically whenever a message is created in Intercom. Eliminate manual copying and reach your customers on their mobile devices instantly.
📋
Capture every submitted conversation field
Map available Intercom user and lead details into your connected tools instead of just basic names. Ensure your records contain full conversation contexts.
🔔
Notify your support team the second chats arrive
Alert your team in Slack or email when customer messages trigger outbound Telnyx SMS texts. Keep support staff informed without checking multiple dashboards.
🔀
Route messages based on submitted user tags
Send priority SMS alerts for urgent Intercom conversations while routing standard inquiries to regular queues. Handle different customer tiers appropriately.
🔄
Keep your destination systems up to date
Update contact records, deal stages, and tracking spreadsheets automatically when Intercom conversations are closed or updated.
👥
Prevent duplicate records across platforms
Search existing database records before creating new entries, ensuring customer profiles remain clean and unified across Intercom and your connected apps.
🏷️
Manage status changes like closed tickets
Trigger automated resolution SMS messages and update CRM pipelines the moment an admin closes a conversation in Intercom.
🔌
Extend your workflow to team messaging tools
Connect Intercom and Telnyx with Slack to notify team channels, update spreadsheets, or log support tickets automatically in one fluid pipeline.
And much more...
Who is Intercom + Telnyx integration for?
Customer support and sales teams use Intercom and Telnyx integration to eliminate manual data entry, accelerate response times, and keep communication channels perfectly synchronised.
Support Operations Managers
Customer Support Teams
Client Success Leads
Sales Development Representatives
Account Executives
Operations Analysts
📈
Support Operations Managers
You're reviewing response metrics and channel performance reports, but your tracking data only updates when someone manually exports chat logs, so your communication metrics are always a few hours behind — this integration means every Intercom conversation triggers instant Telnyx updates and your performance data stays current.
⚡
Customer Support Teams
You need to reach out to customers via SMS the moment a chat arrives, but switching between platforms causes costly delays and missed notifications — connecting these apps means every new Intercom message triggers an instant Telnyx SMS and your team engages clients immediately.
🤝
Client Success Leads
You answer to executive stakeholders who want immediate visibility into client communications and resolution updates, but manual reporting creates severe bottlenecks — automating both apps means every closed conversation dispatches automated SMS updates and your stakeholders stay fully informed.
📊
Sales Development Representatives
The volume of inbound leads coming through your chat widgets is too high for anyone to keep up by hand, leading to delayed outreach and lost deals — with this integration, every new Intercom lead triggers an immediate Telnyx SMS and your outreach happens instantly.
🔄
Account Executives
You own the sales follow-up and depend on support teams to hand over conversation details, but manual handoffs cause friction and lost context — this integration means every chat milestone updates your CRM and your sales pipeline stays completely aligned.
🗂️
Operations Analysts
You need a reliable history of all customer messaging for compliance audits, but manual record-keeping keeps leaving gaps in your audit logs — automating both apps means every chat and SMS interaction is logged instantly and your historical data remains pristine.
Did you know?
Our team can create automations for you... At no extra cost!
Tell us what type of automation you want to make?
Why choose Integrately to automate Intercom + Telnyx
Build and manage your Intercom + Telnyx automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.
1,500+ apps connected
Connect Intercom + Telnyx with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?
1
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2
Connect Accounts
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Frequently Asked Questions
How do I connect Intercom to Telnyx?
You can connect Intercom to Telnyx in 1 click using ready workflows on Integrately, or use Integrately AI to build custom sequences linking Slack, HubSpot, Gmail, and Google Sheets.
Can I automatically send a Telnyx SMS when a new Intercom message arrives?
Can I connect Intercom, Telnyx, and Slack?
What is a good Zapier alternative for Intercom and Telnyx?
How does the Intercom and Telnyx integration handle incoming chat data?
Can I send MMS messages through Telnyx using Intercom triggers?
Do I need coding skills to automate Intercom and Telnyx?
Is the Intercom and Telnyx integration free?
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