Intercom + Toggl Integration

Integrate Intercom to Toggl in one click, or tell Integrately AI how you want each conversation handled. Track time against clients, log billable hours, update your projects, and keep your tracking records current automatically.

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1.
  • Intercom
    User is created in Intercom Instant
  • Intercom
    Message is created from user or lead in Intercom Instant
  • Intercom
    Email is added to lead in Intercom Instant
  • Intercom
    Lead is tagged in Intercom Instant
  • Intercom
    Lead is untagged in Intercom Instant
  • Intercom
    User or lead is replied in Intercom Instant
  • Intercom
    Admin opened conversation in Intercom Instant
  • Intercom
    Conversation is closed by admin in Intercom Instant
  • Intercom
    Teammate replied in Intercom Instant
  • Intercom
    Admin initiates conversation in Intercom Instant
  • Intercom
    Note is added to conversation in Intercom Instant
  • Intercom
    Conversation is assigned to any teammate in Intercom Instant
  • Intercom
    User is deleted in Intercom Instant
  • Intercom
    User is unsubscribed in Intercom Instant
  • Intercom
    User email is updated in Intercom Instant
  • Intercom
    Company is created in Intercom Instant
  • Intercom
    Event is created in Intercom Instant
  • Intercom
    Conversation is tagged in Intercom Instant
  • Intercom
    Conversation is partially deleted in Intercom Instant
  • Intercom
    Conversation is snoozed in Intercom Instant
  • Intercom
    Lead is created in Intercom Instant
  • Toggl
    Time entry started in Toggl
  • Toggl
    Time entry is created in Toggl Instant
  • Toggl
    Time entry is updated in Toggl Instant
  • Toggl
    Task is created in Toggl Instant
  • Toggl
    Project is created in Toggl Instant
  • Toggl
    Client is created in Toggl Instant
  • Toggl
    Tag is created in Toggl Instant
  • Toggl
    Workspace is created in Toggl
Arrow Right
2.
  • Intercom
    Search lead in Intercom
  • Intercom
    Search company in Intercom
  • Intercom
    Search user in Intercom
  • Intercom
    Remove tag from user in Intercom
  • Intercom
    Add contact to company in Intercom
  • Intercom
    Get admin by id in Intercom
  • Intercom
    Create event in Intercom
  • Intercom
    Create user in Intercom
  • Intercom
    Add tag to user in Intercom
  • Intercom
    Update user in Intercom
  • Intercom
    Create lead in Intercom
  • Intercom
    Update lead in Intercom
  • Intercom
    Add tag on lead in Intercom
  • Intercom
    Update company in Intercom
  • Intercom
    Add/Remove tag on company in Intercom
  • Intercom
    Send message in Intercom
  • Toggl
    Create client in Toggl
  • Toggl
    Update client in Toggl
  • Toggl
    Create tag in Toggl
  • Toggl
    Create task in Toggl
  • Toggl
    Create project in Toggl
  • Toggl
    Create time entry in Toggl
  • Toggl
    Get project by ID in Toggl
  • Toggl
    Stop time entry in Toggl
  • Toggl
    Search project by name in Toggl

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Ready WorkflowsReady Workflows   for Intercom + Toggl Integration

Track time for closed conversations, update projects, log hours against clients, and keep records synced, all in just one click.

Sorry, we don’t have a ready workflow for this combination yet.
Got a different task in mind? Describe it

Create your workflow with Integrately AI.
Simply describe what you want to automate, and Integrately AI will build it for you.

Connect more apps to your Intercom + Toggl flow

Route support time logs to your team channels, update databases, and keep accounting records aligned across your stack. Pick a combination and activate it in one click.

Intercom
Toggl
+
SlackSlack (4)
+
NotionNotion (4)
+
Google SheetsGoogle Sheets (4)
+
Jira Software CloudJira Software Cloud (4)
+
ZoomZoom (4)
+
Google DriveGoogle Drive (4)
I
T
S
Log a Toggl time entry when an Intercom conversation is closed, and notify your support channel in Slack
Every closed Intercom conversation automatically creates a Toggl time entry while alerting your support team in Slack, eliminating manual time logging.
I
T
S
When a new Intercom user is created, start a Toggl time entry and announce the onboarding in Slack
New Intercom users immediately trigger a Toggl time entry and notify your team in Slack, ensuring prompt onboarding tracking.
I
T
S
If an Intercom conversation is tagged urgent, log a priority Toggl time entry and alert management in Slack
Urgent Intercom conversations create priority Toggl time entries and notify leadership in Slack for immediate oversight.
I
T
S
Use Claude to summarise every closed Intercom conversation, log the summary in Toggl, and post the brief in Slack
Claude generates concise summaries of closed Intercom conversations for Toggl logs and shares the breakdown in Slack.

Supported triggers and actions for Intercom and Toggl

Mix and match to build the exact automation you need

Intercom
Intercom Triggers & Actions
Instant
User is created in Intercom
Triggers the automation when a new user is created
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Instant
Message is created from user or lead in Intercom
Triggers the automation when a message is sent by a user or lead
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Instant
Email is added to lead in Intercom
Triggers the automation when email address is added to a lead
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Instant
Lead is tagged in Intercom
Triggers the automation when a lead is tagged
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Instant
Lead is untagged in Intercom
Triggers the automation when the tag attached to any lead is removed
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Instant
User or lead is replied in Intercom
Triggers the automation when a reply is sent to the user or lead
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Instant
Admin opened conversation in Intercom
Triggers the automation when a conversation is opened by an admin
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Instant
Conversation is closed by admin in Intercom
Triggers the automation when any conversation is marked as closed by the admin
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Instant
Teammate replied in Intercom
Triggers the automation when a teammate responds
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Instant
Admin initiates conversation in Intercom
Triggers the automation when an admin sends the first message to any user
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Instant
Note is added to conversation in Intercom
Triggers the automation when a new note is added to any conversation
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Instant
Conversation is assigned to any teammate in Intercom
Triggers the automation when someone is assigned to a conversation
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Instant
User is deleted in Intercom
Triggers the automation when a user is deleted
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Instant
User is unsubscribed in Intercom
Triggers the automation when a user removed from a list
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Instant
User email is updated in Intercom
Triggers the automation when a user's email address is updated
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Instant
Company is created in Intercom
Triggers the automation when a new company is created
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Instant
Event is created in Intercom
Triggers the automation when a new event is created
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Instant
Conversation is tagged in Intercom
Triggers the automation when a tag is assigned to any conversation
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Instant
Conversation is partially deleted in Intercom
Triggers the automation when parts of a conversation are deleted
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Instant
Conversation is snoozed in Intercom
Triggers the automation when a conversation is paused for later
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Instant
Lead is created in Intercom
Triggers the automation when a new lead is created
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Search lead in Intercom
Retrieves information for a particular lead
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Search company in Intercom
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Search user in Intercom
Searches for a user
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Remove tag from user in Intercom
Untag a user's profile
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Add contact to company in Intercom
Adds a contact to a company
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Get admin by id in Intercom
Retrieves admin by its ID
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Create event in Intercom
Adds a new contact to the contact list
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Create user in Intercom
Generates a new user account
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Add tag to user in Intercom
Assigns a tag to a user based on particular criteria
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Update user in Intercom
Updates user information
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Create lead in Intercom
Generates new leads for potential customers
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Update lead in Intercom
Updates the lead information
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Add tag on lead in Intercom
Assigns tag to a lead based on predefined criteria
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Update company in Intercom
Updates company information
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Add/Remove tag on company in Intercom
Updates company tags based on predefined criteria
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Send message in Intercom
Delivers a message to a designated recipient
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Toggl
Toggl Triggers & Actions
Time entry started in Toggl
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Instant
Time entry is created in Toggl
Triggers the automation when a new time entry is created
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Instant
Time entry is updated in Toggl
Triggers the automation when a time entry is updated
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Instant
Task is created in Toggl
Triggers the automation when a new task is created
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Instant
Project is created in Toggl
Triggers the automation when a new project is created
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Instant
Client is created in Toggl
Triggers the automation when a new client is created
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Instant
Tag is created in Toggl
Triggers the automation when a tag is added
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Workspace is created in Toggl
Triggers the automation when a new workspace is created
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Create client in Toggl
Generates a new client profile
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Update client in Toggl
Updates client information
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Create tag in Toggl
Generates a new tag
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Create task in Toggl
Creates a new task
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Create project in Toggl
Creates a new project
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Create time entry in Toggl
Creates a new time entry without manual input
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Get project by ID in Toggl
Retrieves project information using the project id
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Stop time entry in Toggl
Stops a time entry
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Search project by name in Toggl
Searches for a project using its name
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What can you automate with Intercom + Toggl?

Streamline your support time tracking and client project management with robust automated workflows.

What you can automate?
⏱️
Log time automatically when chats close
Create a Toggl time entry the moment an Intercom conversation is closed by an admin. Eliminate manual time tracking and ensure every support interaction is accounted for.
📝
Capture every conversation detail
Map customer chat summaries, tags, and user metadata into your time tracker notes. Your Toggl entries become detailed records for client billing and review.
🔔
Notify your team instantly
Alert your support or project management channel in Slack whenever a new time entry is created or a major client conversation concludes.
🔀
Route tasks based on conversation tags
Perform different actions depending on tags applied to Intercom conversations. Send urgent requests to priority projects and standard chats to general queues.
🔄
Keep project records up to date
Automatically update Toggl projects and client records whenever user details or company profiles are modified in Intercom.
👥
Create clients and projects without duplicates
Search existing records before creating new entries in Toggl, ensuring your client list remains clean and free of duplicate accounts.
📋
Manage follow-up tasks and statuses
Trigger follow-up actions, schedule meetings, or log notes in connected workspace tools whenever customer support statuses change.
🔗
Extend workflows to your favourite apps
Connect your Intercom and Toggl core flow with Slack, Notion, Google Sheets, and other tools to build multi-step operational pipelines.
And much more...

Who is Intercom + Toggl integration for?

Support managers, billing specialists, and agency owners rely on this integration to eliminate manual time logging and keep project reports accurate across teams.

Operations managers
Operations managers
Support team leads
Support team leads
Client account managers
Client account managers
Agency directors
Agency directors
Billing specialists
Billing specialists
Quality assurance leads
Quality assurance leads
📈
Operations managers
You're overseeing support ticket resolutions but your time tracking sheets only update when someone manually logs hours, so your productivity reports are always lagging behind — with this integration, every closed conversation creates a time entry instantly and your data stays current.
Support team leads
You need to act fast on incoming customer requests and urgent chats, but tracking resolution hours across tools takes too much manual effort — connecting these apps means every critical ticket logs billable time automatically without interrupting your support workflow.
🤝
Client account managers
You answer to clients who want clear visibility into how much support time was spent on their accounts every week, but manual logging leads to missed billable hours — this integration means every conversation translates directly into accurate time entries for client invoicing.
📊
Agency directors
The volume of client chats and support requests is too high for anyone to keep up by hand, leading to inaccurate project billing and lost revenue — automating both apps means every customer interaction is tracked against the correct client project without manual intervention.
💼
Billing specialists
You own the invoicing process and depend on support reps to hand over accurate time logs, but details frequently get missed or delayed — with this integration, every support interaction is accurately recorded in your time tracking software for seamless invoice generation.
🔍
Quality assurance leads
You need a reliable history of support engagement times and resolution metrics, but manual record-keeping leaves gaps in your tracking data — automating this workflow means every ticket and time entry is captured reliably for comprehensive performance audits.
Our team

Ready Workflows Did you know?

Our team can create automations for you... At no extra cost!

Tell us what type of automation you want to make?

Why choose Integrately to automate Intercom + Toggl

Build and manage your Intercom + Toggl automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Intercom + Toggl with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?

How Integrately Works?

1
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2
Connect Accounts
Connect Accounts
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3
Automation is ready
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Frequently Asked Questions

How do I connect Intercom to Toggl?
Frequently Asked Questions
You can connect Intercom to Toggl in one click using pre-built templates on Integrately, or ask Integrately AI to build the automation and map the fields for your support and time tracking workflow. You can also integrate apps like Slack, Notion, and Google Sheets.
Can I automatically log billable time in Toggl when an Intercom conversation closes?
Frequently Asked Questions
Can I connect Intercom, Toggl, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for Intercom and Toggl?
Frequently Asked Questions
How does Intercom handle conversation closure events for time tracking?
Frequently Asked Questions
Can I sync new Intercom users as Toggl clients?
Frequently Asked Questions
Do I need coding skills to automate Intercom and Toggl?
Frequently Asked Questions
Is the Intercom and Toggl integration free?
Frequently Asked Questions
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Want to automate something else in your workflow?

You Can Also Connect Intercom or Toggl With 1500+ Other Apps

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