Intercom + Userback Integration
Integrate Intercom to Userback in one click, or tell Integrately AI how you want each feedback submission handled. Collect product insights, create matching leads in Intercom, alert your team, and trigger follow-ups automatically.
Free forever.Use premium features free for 14 days.1.
Company is created in Intercom Instant- Conversation is closed by admin in Intercom Instant
- Teammate replied in Intercom Instant
- Admin initiates conversation in Intercom Instant
- Note is added to conversation in Intercom Instant
- Conversation is assigned to any teammate in Intercom Instant
- User is created in Intercom Instant
- User is deleted in Intercom Instant
- User is unsubscribed in Intercom Instant
- User email is updated in Intercom Instant
- Admin opened conversation in Intercom Instant
- Event is created in Intercom Instant
- Conversation is tagged in Intercom Instant
- Conversation is partially deleted in Intercom Instant
- Conversation is snoozed in Intercom Instant
- Lead is created in Intercom Instant
- Message is created from user or lead in Intercom Instant
- Email is added to lead in Intercom Instant
- Lead is tagged in Intercom Instant
- Lead is untagged in Intercom Instant
- User or lead is replied in Intercom Instant
Feedback is collected in Userback Instant
2.
- Remove tag from user in Intercom
- Add contact to company in Intercom
- Get admin by id in Intercom
- Create event in Intercom
- Create user in Intercom
- Add tag to user in Intercom
- Update user in Intercom
- Create lead in Intercom
- Update lead in Intercom
- Add tag on lead in Intercom
- Update company in Intercom
- Add/Remove tag on company in Intercom
- Send message in Intercom
- Search user in Intercom
- Search lead in Intercom
- Search company in Intercom
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Ready Workflows for Intercom + Userback Integration
Capture feedback, create matching leads, keep customer records updated, alert your team, and send follow-ups, all in just one click.
Sorry, we don’t have a ready workflow for this combination yet.
Create your workflow with Integrately AI.Simply describe what you want to automate, and Integrately AI will build it for you.
Connect more apps to your Intercom + Userback flow
Route feedback insights to your project boards, team channels, and document stores the moment they arrive. Pick a combination and activate it in one click.
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Jira Software Cloud (6)
Jira Software Cloud (6) +
Notion (6)
Notion (6) +
Slack (6)
Slack (6) +
Linear (6)
Linear (6) +
Google Drive (6)
Google Drive (6) +
GitHub (6)
GitHub (6) U
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When feedback is collected in Userback, create a lead in Intercom and create a matching issue in Jira Software Cloud
Feedback collected in Userback immediately creates an Intercom lead and a Jira Software Cloud issue, connecting user insights to your engineering backlog.
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When feedback is collected in Userback, update the user in Intercom and add a comment in Jira Software Cloud
User feedback updates your Intercom contact and adds context directly to the related Jira Software Cloud issue.
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When feedback is collected in Userback, create a lead in Intercom and create a Jira Software Cloud issue in the backlog
New feedback creates an Intercom lead and queues a new issue in your Jira Software Cloud backlog for triage.
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If feedback mentions a bug, create a high-priority Jira Software Cloud issue and add an urgent tag in Intercom
Bug reports collected in Userback automatically flag the Intercom user and open a priority Jira Software Cloud issue.
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When a Jira Software Cloud issue is resolved, update the user in Intercom and log the update
Resolved Jira Software Cloud issues automatically update the associated user record in Intercom.
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Use Claude to analyse feedback collected in Userback, create an Intercom lead, and create a Jira Software Cloud issue
Claude evaluates Userback feedback sentiment before creating an Intercom lead and a Jira Software Cloud issue.
Supported triggers and actions for Intercom and Userback
Mix and match to build the exact automation you need
Intercom Triggers & Actions
Instant
Company is created in Intercom
Triggers the automation when a new company is created
Try it → Instant
Conversation is closed by admin in Intercom
Triggers the automation when any conversation is marked as closed by the admin
Try it → Instant
Admin initiates conversation in Intercom
Triggers the automation when an admin sends the first message to any user
Try it → Instant
Note is added to conversation in Intercom
Triggers the automation when a new note is added to any conversation
Try it → Instant
Conversation is assigned to any teammate in Intercom
Triggers the automation when someone is assigned to a conversation
Try it → Instant
User is unsubscribed in Intercom
Triggers the automation when a user removed from a list
Try it → Instant
User email is updated in Intercom
Triggers the automation when a user's email address is updated
Try it → Instant
Admin opened conversation in Intercom
Triggers the automation when a conversation is opened by an admin
Try it → Instant
Conversation is tagged in Intercom
Triggers the automation when a tag is assigned to any conversation
Try it → Instant
Conversation is partially deleted in Intercom
Triggers the automation when parts of a conversation are deleted
Try it → Instant
Conversation is snoozed in Intercom
Triggers the automation when a conversation is paused for later
Try it → Instant
Message is created from user or lead in Intercom
Triggers the automation when a message is sent by a user or lead
Try it → Instant
Email is added to lead in Intercom
Triggers the automation when email address is added to a lead
Try it → Instant
Lead is untagged in Intercom
Triggers the automation when the tag attached to any lead is removed
Try it → Instant
User or lead is replied in Intercom
Triggers the automation when a reply is sent to the user or lead
Try it → Userback Triggers & Actions
Instant
Feedback is collected in Userback
Triggers the automation when a particular action in the workflow fails
Try it → What can you automate with Intercom + Userback?
Streamline your customer feedback collection and CRM workflows with ready-made automation templates.
🎯
Turn every Userback feedback submission into an Intercom lead
Automatically capture feedback collected in Userback and create matching leads in Intercom without lifting a finger. Customer insights flow directly into your CRM the second they are submitted.
📝
Capture every submitted feedback field in your records
Map all available Userback survey answers into Intercom contact fields instead of just basic names and emails. Your CRM profiles become much more useful for review and follow-up.
🔔
Tell the right team member the moment feedback arrives
Trigger instant team notifications in your messaging channels whenever a new feedback submission or user rating comes in. Staff can respond to critical customer insights without delay.
🔀
Route submissions based on submitted ratings or sentiment
Evaluate feedback content upon arrival to apply priority tags in Intercom or route critical items to specialized teams. Positive feedback and bug reports go exactly where they belong.
🔄
Keep customer records updated as feedback changes
Automatically update existing Intercom user profiles whenever new feedback or updated survey responses are collected in Userback. Your contact database remains accurate and complete.
🔍
Add or update contacts instead of creating duplicates
Search existing Intercom records before creating new leads to ensure every submission attaches to the right customer profile. Clean data management happens automatically.
🏷️
Tag users based on feedback categories
Apply specific tags in Intercom depending on the type of feedback submitted in Userback, making segmentation for future campaigns fast and reliable.
🚀
Extend your feedback flow to project management tools
Connect your Intercom and Userback setup to Jira Software Cloud or Notion to ensure engineering teams see customer feedback instantly. Multi-step workflows keep everyone aligned.
And much more...
Who is Intercom + Userback integration for?
Product and support teams connect Intercom and Userback to eliminate manual data entry, streamline customer feedback routing, and keep user records continuously updated.
Product managers
Customer support leads
Client success directors
UX researchers
Product developers
Quality assurance leads
📈
Product managers
You're reviewing feedback submissions from Userback but your Intercom contact records only update when someone manually exports data, so the user insights you're optimising against are always a few hours behind — with this integration, every feedback entry creates a lead instantly and your data stays current.
⚡
Customer support leads
You need to act fast on critical user feedback, and you find out too late because submissions sit unread in your collection tool — with this integration, every feedback item reaches your support inbox immediately and your response times improve.
🤝
Client success directors
You answer to key accounts who want to see their feedback addressed, but manual tracking leaves gaps in your communication history — with this integration, customer interactions and feedback records stay synchronized across both platforms.
📊
UX researchers
The volume of survey responses is too high for anyone to keep up by hand, leading to missed user insights and unorganized notes — with this integration, every submission is automatically processed and logged without manual sorting.
🛠️
Product developers
You own the next technical step and depend on support staff to hand over user bug reports, causing delays in reproduction — with this integration, feedback items flow directly into your tracking tools the moment they arrive.
🗂️
Quality assurance leads
You need a reliable history of user-reported issues and keep finding gaps between customer reports and logged bugs — with this integration, every submission creates a verifiable record across all your connected systems.
Did you know?
Our team can create automations for you... At no extra cost!
Tell us what type of automation you want to make?
Why choose Integrately to automate Intercom + Userback
Build and manage your Intercom + Userback automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.
1,500+ apps connected
Connect Intercom + Userback with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?
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Frequently Asked Questions
How do I connect Intercom to Userback?
You can connect Intercom to Userback in 1 click using ready workflows on Integrately, or use Integrately AI to build custom automations with Notion, Slack, Jira Software Cloud, and 1,500+ other apps.
Can I automatically create Intercom leads from Userback feedback?
Can I connect Intercom, Userback, and Slack?
What is a good Zapier alternative for Intercom and Userback?
How does Intercom handle user data in these automations?
How does Userback trigger feedback automations?
Do I need coding skills to connect Intercom and Userback?
Is the Intercom and Userback integration free?
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