Intercom + WhatsApp Integration
Integrate Intercom to WhatsApp in one click, or tell Integrately AI how you want each user handled. Notify customers instantly, send templated updates, keep communication flowing, and speed up your response time automatically.
Free forever.Use premium features free for 14 days.1.
Event is created in Intercom Instant- Admin initiates conversation in Intercom Instant
- Note is added to conversation in Intercom Instant
- Conversation is assigned to any teammate in Intercom Instant
- User is created in Intercom Instant
- User is deleted in Intercom Instant
- User is unsubscribed in Intercom Instant
- User email is updated in Intercom Instant
- Company is created in Intercom Instant
- Teammate replied in Intercom Instant
- Conversation is tagged in Intercom Instant
- Conversation is partially deleted in Intercom Instant
- Conversation is snoozed in Intercom Instant
- Lead is created in Intercom Instant
- Conversation is closed by admin in Intercom Instant
- Message is created from user or lead in Intercom Instant
- Email is added to lead in Intercom Instant
- Lead is tagged in Intercom Instant
- Lead is untagged in Intercom Instant
- User or lead is replied in Intercom Instant
- Admin opened conversation in Intercom Instant
Message is received in WhatsApp Instant
2.
- Create user in Intercom
- Remove tag from user in Intercom
- Add contact to company in Intercom
- Get admin by id in Intercom
- Create event in Intercom
- Add tag to user in Intercom
- Update user in Intercom
- Create lead in Intercom
- Update lead in Intercom
- Add tag on lead in Intercom
- Update company in Intercom
- Add/Remove tag on company in Intercom
- Send message in Intercom
- Search user in Intercom
- Search lead in Intercom
- Search company in Intercom
- Send message (using template) in WhatsApp
- Send message in WhatsApp
Trusted by experts at...
Ready Workflows for Intercom + WhatsApp Integration
Send welcome messages, notify customers when conversations update, keep records synchronized, alert your team, and speed up responses, all in just one click.
Sorry, we don’t have a ready workflow for this combination yet.
Create your workflow with Integrately AI.Simply describe what you want to automate, and Integrately AI will build it for you.
Connect more apps to your Intercom + WhatsApp flow
Sync customer logs to CRMs, notify Slack channels, record updates in spreadsheets, and trigger follow-up emails. Pick a combination and activate it in one click.
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Stripe (4)
Stripe (4) +
Slack (4)
Slack (4) +
HubSpot (4)
HubSpot (4) +
Gmail (4)
Gmail (4) +
Google Sheets (4)
Google Sheets (4) +
Typeform (4)
Typeform (4) I
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Create a Stripe customer when a new user is created in Intercom, and send a WhatsApp welcome message
New Intercom users automatically receive a Stripe customer profile and a welcome message on WhatsApp within seconds.
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When a payment fails in Stripe, update the user in Intercom and send an alert via WhatsApp
Failed payments in Stripe update your Intercom records instantly and trigger an alert on WhatsApp.
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Create a Stripe invoice when a lead is created in Intercom, and notify the customer on WhatsApp
New Intercom leads get a Stripe invoice created and a notification sent on WhatsApp instantly.
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Use ChatGPT to analyse failed Stripe subscriptions, update the Intercom user note, and send a WhatsApp alert
ChatGPT analyses Stripe subscription failures, updates Intercom notes, and triggers a WhatsApp alert.
Supported triggers and actions for Intercom and WhatsApp
Mix and match to build the exact automation you need
Intercom Triggers & Actions
Instant
Admin initiates conversation in Intercom
Triggers the automation when an admin sends the first message to any user
Try it → Instant
Note is added to conversation in Intercom
Triggers the automation when a new note is added to any conversation
Try it → Instant
Conversation is assigned to any teammate in Intercom
Triggers the automation when someone is assigned to a conversation
Try it → Instant
User is unsubscribed in Intercom
Triggers the automation when a user removed from a list
Try it → Instant
User email is updated in Intercom
Triggers the automation when a user's email address is updated
Try it → Instant
Company is created in Intercom
Triggers the automation when a new company is created
Try it → Instant
Conversation is tagged in Intercom
Triggers the automation when a tag is assigned to any conversation
Try it → Instant
Conversation is partially deleted in Intercom
Triggers the automation when parts of a conversation are deleted
Try it → Instant
Conversation is snoozed in Intercom
Triggers the automation when a conversation is paused for later
Try it → Instant
Conversation is closed by admin in Intercom
Triggers the automation when any conversation is marked as closed by the admin
Try it → Instant
Message is created from user or lead in Intercom
Triggers the automation when a message is sent by a user or lead
Try it → Instant
Email is added to lead in Intercom
Triggers the automation when email address is added to a lead
Try it → Instant
Lead is untagged in Intercom
Triggers the automation when the tag attached to any lead is removed
Try it → Instant
User or lead is replied in Intercom
Triggers the automation when a reply is sent to the user or lead
Try it → Instant
Admin opened conversation in Intercom
Triggers the automation when a conversation is opened by an admin
Try it → WhatsApp Triggers & Actions
Instant
Message is received in WhatsApp
Triggers the automation when a new message is received
Try it → What can you automate with Intercom + WhatsApp?
Streamline your customer messaging and support operations with powerful automated flows.
💬
Automate instant WhatsApp messages from Intercom
Send immediate WhatsApp messages whenever a user is created or a conversation is updated in Intercom. Remove manual messaging delays and keep customers engaged.
📋
Capture every submitted field and user detail
Map all available user information and lead details from Intercom into your downstream messaging templates. Ensure no custom property or form data gets left behind.
🔔
Alert your support team as soon as activity happens
Notify team members instantly when new conversations start or leads are created in Intercom. Ensure prompt internal coordination and faster response times.
🔀
Route messages based on submitted user data
Trigger different WhatsApp templates or messaging sequences depending on the tags, company data, or user properties submitted in Intercom.
🔄
Keep your customer records up to date continuously
Automatically update user profiles, leads, and conversation tags across your platforms as support interactions progress and statuses change.
✨
Prevent duplicate records with smart search and update
Check for existing user records before creating new profiles in your databases. Maintain clean contact lists without manual deduplication work.
📊
Manage status changes like closed tickets and updates
Trigger automated follow-up messages or survey requests whenever an admin closes a conversation or updates a ticket status in Intercom.
🔗
Extend your workflow to Slack, HubSpot, and more
Connect Intercom and WhatsApp triggers to additional tools like Slack, HubSpot, or Google Sheets to build comprehensive multi-step support pipelines.
And much more...
Who is Intercom + WhatsApp integration for?
Connecting Intercom and WhatsApp helps support teams, customer success managers, and operations leads eliminate manual messaging delays and speed up customer response times.
Customer support managers
Sales representatives
Account managers
Customer success teams
Operations leads
Help desk supervisors
📈
Customer support managers
You're overseeing ticket resolutions and response times, but your support metrics only update when team members manually log conversations, so the stats you're reporting on are always a few hours behind — with this integration, every closed conversation updates your records instantly and keeps your performance tracking accurate.
⚡
Sales representatives
You need to reach out to new leads the moment they submit their contact details, but manual notification delays mean prospects often wait hours for a reply — with this integration, every new lead triggers an immediate WhatsApp message and keeps your conversion momentum high.
🤝
Account managers
You answer to clients who expect real-time updates on their support tickets and inquiries, but tracking conversations across disconnected apps leads to missed updates — with this integration, every customer interaction is instantly synchronized and reported without manual effort.
🔄
Customer success teams
The volume of inbound user messages is too high for anyone to keep up by hand, resulting in delayed onboarding greetings and dropped follow-ups — with this integration, every new user receives automated WhatsApp messages right when they sign up.
📋
Operations leads
You own the handoff process from initial chat inquiries to CRM records, but depend on upstream team members to manually copy data between platforms — with this integration, every Intercom lead and user populates your database automatically.
🔍
Help desk supervisors
You need a reliable history of all customer communications, but keep finding gaps in conversation logs caused by manual oversight — with this integration, every message and closed ticket is logged accurately and securely.
Did you know?
Our team can create automations for you... At no extra cost!
Tell us what type of automation you want to make?
Why choose Integrately to automate Intercom + WhatsApp
Build and manage your Intercom + WhatsApp automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.
1,500+ apps connected
Connect Intercom + WhatsApp with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?
1
Select Automation
2
Connect Accounts
3
Automation is ready
Connect Intercom + WhatsApp Now 
In Just 1 Click!
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Frequently Asked Questions
How do I connect Intercom to WhatsApp?
You can connect Intercom to WhatsApp in 1 click using ready-made templates on Integrately, or ask Integrately AI to build the automation for you. It also integrates seamlessly with Stripe, Slack, HubSpot, Gmail, Google Sheets, and Typeform.
Can I automatically send a WhatsApp message when a new user is created in Intercom?
Can I connect Intercom, WhatsApp, and Slack?
What is a good Zapier alternative for Intercom and WhatsApp?
How are new leads handled between Intercom and WhatsApp?
Can I trigger WhatsApp messages when an Intercom conversation closes?
Do I need coding skills to automate Intercom and WhatsApp?
Is the Intercom and WhatsApp integration free?
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No worries — just send us a message and we’ll get back to you as soon as possible.
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