Jira Service Desk + Kommo (amoCRM) Integration

Integrate Jira Service Desk to Kommo (amoCRM) in one click, or tell Integrately AI how you want each ticket handled. Create leads and contacts, update request details, alert your support team, and trigger follow-ups automatically.

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1.
  • Jira Service Desk
    Request is created in Jira Service Desk
  • Jira Service Desk
    Request is updated in Jira Service Desk
  • Kommo (amoCRM)
    Contact is created in Kommo (amoCRM) Instant
  • Kommo (amoCRM)
    Contact is updated in Kommo (amoCRM) Instant
  • Kommo (amoCRM)
    Lead is created in Kommo (amoCRM) Instant
  • Kommo (amoCRM)
    Lead status is changed in Kommo (amoCRM) Instant
  • Kommo (amoCRM)
    Lead is updated in Kommo (amoCRM) Instant
  • Kommo (amoCRM)
    Lead responsible user is changed in Kommo (amoCRM) Instant
  • Kommo (amoCRM)
    Task is created in Kommo (amoCRM) Instant
  • Kommo (amoCRM)
    Task is updated in Kommo (amoCRM) Instant
  • Kommo (amoCRM)
    Task is deleted in Kommo (amoCRM) Instant
  • Kommo (amoCRM)
    Company is created in Kommo (amoCRM) Instant
  • Kommo (amoCRM)
    Company is updated in Kommo (amoCRM) Instant
Arrow Right
2.
  • Jira Service Desk
    Search request in Jira Service Desk
  • Jira Service Desk
    Comment on request in Jira Service Desk
  • Jira Service Desk
    Create request in Jira Service Desk
  • Jira Service Desk
    Get attachment by ID in Jira Service Desk
  • Kommo (amoCRM)
    Create lead in Kommo (amoCRM)
  • Kommo (amoCRM)
    Update lead in Kommo (amoCRM)
  • Kommo (amoCRM)
    Get lead by ID in Kommo (amoCRM)
  • Kommo (amoCRM)
    Search lead in Kommo (amoCRM)
  • Kommo (amoCRM)
    Create lead with existing contact in Kommo (amoCRM)
  • Kommo (amoCRM)
    Create note in Kommo (amoCRM)
  • Kommo (amoCRM)
    Search note in Kommo (amoCRM)
  • Kommo (amoCRM)
    Update note in Kommo (amoCRM)
  • Kommo (amoCRM)
    Create contact in Kommo (amoCRM)
  • Kommo (amoCRM)
    Search contact in Kommo (amoCRM)
  • Kommo (amoCRM)
    Update contact in Kommo (amoCRM)
  • Kommo (amoCRM)
    Get contact by id in Kommo (amoCRM)
  • Kommo (amoCRM)
    Create Incoming Lead (Form) in Kommo (amoCRM)
  • Kommo (amoCRM)
    Create link between entities in Kommo (amoCRM)
  • Kommo (amoCRM)
    Remove link between entities in Kommo (amoCRM)
  • Kommo (amoCRM)
    Create task in Kommo (amoCRM)
  • Kommo (amoCRM)
    Update Task in Kommo (amoCRM)
  • Kommo (amoCRM)
    Create company in Kommo (amoCRM)
  • Kommo (amoCRM)
    Search company in Kommo (amoCRM)
  • Kommo (amoCRM)
    Update company in Kommo (amoCRM)
  • Kommo (amoCRM)
    Get company by id in Kommo (amoCRM)

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Ready Workflows Ready Workflows for Jira Service Desk + Kommo (amoCRM) Integration

Capture customer requests, create leads, update customer records, alert your support team, and send follow-ups, all in just one click.

Most popular automationmost-popular-automations
Kommo (amoCRM) + Jira Service Desk Integration

Create Jira Service Desk ticket for new Kommo (amoCRM) contact

If you're using Kommo (amoCRM) to send your marketing emails, you can also use it to create and manage ticket for Jira Service Desk. contact created in Kommo (amoCRM) will automatically be created as ticket in Jira Service Desk, so you can easily keep track of all Jira Service Desk requests in one place.

This automation will help you stay organized and provide top-notch customer service. It's a great system that helps you take care of your customers so you can focus on growing your business.
See more
Jira Service Desk + Kommo (amoCRM) Integration

Create Kommo (amoCRM) contact for new Jira Service Desk ticket

Any business knows that customer support is a vital part of any business. Not only do you need to be able to solve problems quickly and efficiently, but you also need to create a good impression with each interaction.

One way to do this is to set up this Jira Service Desk - Kommo (amoCRM) integration. It will automatically create a Kommo (amoCRM) contact for new Jira Service Desk tickets created. This way, you can ensure that each customer who contacts you will receive a prompt and professional response.

Additionally, it can help to build relationships with your customers and create loyalty. So if you're looking for ways to improve your customer service, setting up Kommo (amoCRM) contacts for every Jira Service Desk ticket is a great place to start.
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Got a different automation in mind? Describe it and let Integrately AI build it for you.

Connect more apps to your Jira Service Desk + Kommo (amoCRM) flow

Route customer requests to messaging apps, email campaigns, scheduling tools, cloud storage, payment platforms, and form builders. Pick a combination and activate it in one click.

Jira Service Desk
Kommo (amoCRM)
+
SlackSlack (5)
+
MailchimpMailchimp (4)
+
CalendlyCalendly (3)
+
Google DriveGoogle Drive (3)
+
StripeStripe (3)
+
TypeformTypeform (3)
J
K
S
Create a Kommo (amoCRM) lead for every Jira Service Desk request, and notify your support channel in Slack
New Jira Service Desk requests instantly generate leads in Kommo (amoCRM) while your support channel gets notified on Slack, eliminating manual entry and slow handoffs.
J
K
S
When a Jira Service Desk request is updated, update the Kommo (amoCRM) lead and alert your team in Slack
Keep sales and support updated in real time by syncing Jira Service Desk updates directly to Kommo (amoCRM) and announcing them in Slack.
K
J
S
When a Kommo (amoCRM) lead status changes, add a comment to the Jira Service Desk request and notify Slack
Bridge the gap between sales milestones and support tickets by commenting on Jira Service Desk requests and alerting your team in Slack when Kommo (amoCRM) leads progress.
J
C
K
S
Use ChatGPT to summarise every new Jira Service Desk request, create a Kommo (amoCRM) lead, and notify Slack
Get AI-generated summaries of customer requests saved as Kommo (amoCRM) leads while your team reviews the key points instantly in Slack.
J
K
G
S
When a Jira Service Desk request is created, create a Kommo (amoCRM) lead, create a Google Drive folder, and notify Slack
Kick off new client onboarding by automatically setting up a Kommo (amoCRM) lead, creating a dedicated Google Drive folder, and alerting your team on Slack.

Supported triggers and actions for Jira Service Desk and Kommo (amoCRM)

Mix and match to build the exact automation you need

Jira Service Desk
Jira Service Desk Triggers & Actions
Request is created in Jira Service Desk
Triggers the automation when a new request is created
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Request is updated in Jira Service Desk
Triggers the automation when a request is updated
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Search request in Jira Service Desk
Searches for a request
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Comment on request in Jira Service Desk
Adds a comment to a request
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Create request in Jira Service Desk
Generates a new request
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Get attachment by ID in Jira Service Desk
Retrieves an attachment by its unique id
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Kommo (amoCRM)
Kommo (amoCRM) Triggers & Actions
Instant
Contact is created in Kommo (amoCRM)
Triggers the automation when a new contact is created
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Instant
Contact is updated in Kommo (amoCRM)
Triggers the automation when a contact is updated
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Instant
Lead is created in Kommo (amoCRM)
Triggers the automation when a new lead is created
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Instant
Lead status is changed in Kommo (amoCRM)
Triggers the automation when the status of a lead changes
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Instant
Lead is updated in Kommo (amoCRM)
Triggers the automation when the lead information is updated
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Instant
Lead responsible user is changed in Kommo (amoCRM)
Triggers the automation when the responsible user assigned to a lead is changed
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Instant
Task is created in Kommo (amoCRM)
Triggers the automation when a new task is created
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Instant
Task is updated in Kommo (amoCRM)
Triggers the automation when any task is updated
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Instant
Task is deleted in Kommo (amoCRM)
Triggers the automation when a task is deleted
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Instant
Company is created in Kommo (amoCRM)
Triggers the automation when a new company is created
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Instant
Company is updated in Kommo (amoCRM)
Triggers the automation when a company is updated
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Create lead in Kommo (amoCRM)
Generates new leads for potential customers
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Update lead in Kommo (amoCRM)
Updates the lead information
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Get lead by ID in Kommo (amoCRM)
Retrieves a lead's information based on their id
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Search lead in Kommo (amoCRM)
Retrieves information for a particular lead
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Create lead with existing contact in Kommo (amoCRM)
Creates a new lead using an existing contact's information
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Create note in Kommo (amoCRM)
Creates a new note in the particular format
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Search note in Kommo (amoCRM)
Searches for a note
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Update note in Kommo (amoCRM)
Updates a note with new information
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Create contact in Kommo (amoCRM)
Adds a new contact to the database
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Search contact in Kommo (amoCRM)
Finds and retrieves contact information
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Update contact in Kommo (amoCRM)
Updates contact information with new details
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Get contact by id in Kommo (amoCRM)
Retrieves a contact's information based on their id
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Create Incoming Lead (Form) in Kommo (amoCRM)
Creates a new incoming lead from a form submission
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Create link between entities in Kommo (amoCRM)
Establishes connections between related entities or objects
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Remove link between entities in Kommo (amoCRM)
Removes the connection between two entities
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Create task in Kommo (amoCRM)
Creates a new task
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Update Task in Kommo (amoCRM)
Updates the task with new information or changes
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Create company in Kommo (amoCRM)
Generates a new company profile with given details
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Search company in Kommo (amoCRM)
Finds information about a company
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Update company in Kommo (amoCRM)
Updates company information
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Get company by id in Kommo (amoCRM)
Retrieves a company's details using its id
Try it →

What can you automate with Jira Service Desk + Kommo (amoCRM)?

Connect your support desk and CRM to streamline customer data flow, eliminate manual copying, and keep your entire team aligned.

What you can automate?
🚀
Create CRM leads from support requests automatically
Turn every new customer inquiry in Jira Service Desk into a qualified lead in Kommo (amoCRM) the moment it arrives. Eliminate manual data entry and ensure zero prospects slip through the cracks.
📋
Capture every submitted request field accurately
Map all available request descriptions, contact details, and ticket attributes directly into your CRM fields. Your records become a comprehensive source for review and follow-up.
🔔
Alert your team as soon as tickets arrive
Notify your support and sales channels instantly when new customer inquiries are created. Ensure prompt responses and collaborative handling for every high-priority client.
🔀
Route records based on submitted request details
Set up conditional rules to handle enterprise requests differently from standard tickets. Assign priority tags and route inquiries to the correct department automatically.
🔄
Keep destination records up to date in real time
Synchronise ticket modifications and status updates between your support desk and CRM instantly. Maintain flawless data consistency across all customer touchpoints.
🔍
Search and update instead of creating duplicates
Check whether a customer already exists in your CRM before creating new records. Update existing contacts and leads cleanly to keep your database free of clutter.
📈
Handle later status changes and pipeline milestones
Trigger downstream actions when lead statuses change or support requests resolve. Keep sales pipelines and ticket logs perfectly aligned through every project phase.
🔌
Extend your workflow to powerful messaging apps
Connect your core support and CRM automation with Slack or other popular tools to notify team members, share updates, and coordinate complex multi-step processes.
And much more...

Who is Jira Service Desk + Kommo (amoCRM) integration for?

Support managers, sales executives, and operations teams rely on this integration to eliminate manual data entry, accelerate ticket resolution, and keep CRM pipelines synchronised.

Support operations managers
Support operations managers
Customer success teams
Customer success teams
Account executives
Account executives
Service desk agents
Service desk agents
Sales operations leads
Sales operations leads
Technical support leads
Technical support leads
📈
Support operations managers
You report on support ticket volumes and pipeline conversion rates, but your metrics are always delayed because agents manually export request logs — with this integration, every new ticket populates your CRM instantly and your dashboards stay current.
Customer success teams
You need to act fast when high-value clients submit urgent requests, but you find out too late after leads sit unassigned — automating both apps means every request creates a CRM lead immediately so you can respond without delay.
🤝
Account executives
You answer to clients who want to see prompt follow-up on their service inquiries, but manual handoffs cause frustrating delays — connecting these apps means sales leads are generated the moment a support ticket opens.
🎧
Service desk agents
The incoming ticket volume is too high for anyone to keep up by hand, leading to missed customer touchpoints and dropped follow-ups — integrating these apps means routine contact creation and ticket updates happen automatically in the background.
📊
Sales operations leads
You own the pipeline handoff and depend on support staff to notify you when prospects reach out, but manual messages slip through the cracks — this integration means every service request is routed straight into your CRM pipeline without human error.
⚙️
Technical support leads
You need a reliable customer history across your support desk and CRM, but you keep finding gaps where ticket details were never copied over — automating both apps means your records remain complete and perfectly synchronised.
Our team

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Why choose Integrately to automate Jira Service Desk + Kommo (amoCRM)

Build and manage your Jira Service Desk + Kommo (amoCRM) automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Jira Service Desk + Kommo (amoCRM) with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
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Frequently Asked Questions

How do I connect Jira Service Desk to Kommo (amoCRM)?
Frequently Asked Questions
You can connect Jira Service Desk to Kommo (amoCRM) instantly using 1-click automation on Integrately. Choose from ready workflows or ask Integrately AI to build custom multi-step automations connecting Slack, Google Drive, and 1,500+ other apps.
Can I automatically create Kommo leads from Jira Service Desk requests?
Frequently Asked Questions
Can I connect Jira Service Desk, Kommo (amoCRM), and Slack?
Frequently Asked Questions
What is a good Zapier alternative for Jira Service Desk and Kommo (amoCRM)?
Frequently Asked Questions
How does Jira Service Desk handle request data during automation?
Frequently Asked Questions
How does Kommo (amoCRM) receive updates from Jira Service Desk?
Frequently Asked Questions
Do I need coding skills to automate Jira Service Desk and Kommo (amoCRM)?
Frequently Asked Questions
Is the Jira Service Desk and Kommo (amoCRM) integration free?
Frequently Asked Questions
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You Can Also Connect Jira Service Desk or Kommo (amoCRM) With 1500+ Other Apps

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Kommo (amoCRM)
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Sync Kommo (amoCRM) with email marketing, invoicing, and analytics tools to drive revenue growth.