Jira Service Desk + Microsoft Office 365 Integration

Integrate Jira Service Desk to Microsoft Office 365 in one click, or tell Integrately AI how you want each ticket handled. Capture emails, create service requests, update your support queue, and alert your team automatically.

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1.
  • Jira Service Desk
    Request is created in Jira Service Desk
  • Jira Service Desk
    Request is updated in Jira Service Desk
  • Microsoft Office 365
    Email is received in Microsoft Office 365
  • Microsoft Office 365
    Calendar event is ended in Microsoft Office 365
  • Microsoft Office 365
    Calendar event is about to start in Microsoft Office 365
  • Microsoft Office 365
    Email is created in Microsoft Office 365
  • Microsoft Office 365
    Calendar event is created in Microsoft Office 365
  • Microsoft Office 365
    Calendar event is started in Microsoft Office 365
  • Microsoft Office 365
    Calendar event is updated in Microsoft Office 365
  • Microsoft Office 365
    Contact is created in Microsoft Office 365
  • Microsoft Office 365
    Contact is updated in Microsoft Office 365
Arrow Right
2.
  • Jira Service Desk
    Search request in Jira Service Desk
  • Jira Service Desk
    Comment on request in Jira Service Desk
  • Jira Service Desk
    Create request in Jira Service Desk
  • Jira Service Desk
    Get attachment by ID in Jira Service Desk
  • Microsoft Office 365
    Retrieve Event Attachment in Microsoft Office 365
  • Microsoft Office 365
    Retrieve Message Attachment in Microsoft Office 365
  • Microsoft Office 365
    Send email in Microsoft Office 365
  • Microsoft Office 365
    Create draft email in Microsoft Office 365
  • Microsoft Office 365
    Create event in Microsoft Office 365
  • Microsoft Office 365
    Create contact in Microsoft Office 365
  • Microsoft Office 365
    Update contact in Microsoft Office 365
  • Microsoft Office 365
    Search contact in Microsoft Office 365

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Ready Workflows Ready Workflows for Jira Service Desk + Microsoft Office 365 Integration

Capture customer emails, create service requests, log request updates, and sync calendar events, all in just one click.

Most popular automationsmost-popular-automations
Jira Service Desk + Microsoft Office 365 Integration

Send Microsoft Office 365 message for new Jira Service Desk ticket

It's easy to stay on top of your support tickets with automatic notifications using this Jira Service Desk - Microsoft Office 365 integration. Whenever a new ticket is created in Jira Service Desk, you will immediately receive a message in Microsoft Office 365 notifying you. This way, you can jump on the issue right away and provide the support your customers need.

Plus, since the message includes the ticket number, you can quickly and easily access all the pertinent information. So go ahead and set up automatic Microsoft Office 365 messages for new Jira Service Desk tickets today - your customers will appreciate it!
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Jira Service Desk + Microsoft Office 365 Integration

Create Microsoft Office 365 contact from new Jira Service Desk ticket

If you're using {{trigger.CustomerSupport}} to manage your customer support tickets, you may be wondering how to also create corresponding contacts in Microsoft Office 365. Luckily, it's a process that's pretty simple to set up.

Use this {{trigger.CustomerSupport}} - Microsoft Office 365 integration to create a connection between the two platforms so that any new ticket created in {{trigger.CustomerSupport}} will automatically create a contact in Microsoft Office 365.

This makes it easy to keep track of your support tickets and contacts in one place.
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Connect more apps to your Jira Service Desk + Microsoft Office 365 flow

Teams often route support tickets into communication channels, project boards, or knowledge bases. Pick a combination and activate it in one click.

Jira Service Desk
Microsoft Office 365
+
SlackSlack (3)
+
Jira Software CloudJira Software Cloud (2)
+
ConfluenceConfluence (2)
+
ZoomZoom (2)
+
Google DriveGoogle Drive (2)
+
SalesforceSalesforce (2)
M
J
S
When an email is received in Microsoft Office 365, create a request in Jira Service Desk and notify your team on Slack
Incoming Microsoft Office 365 emails immediately become Jira Service Desk requests while Slack alerts your support channel, eliminating manual triage.
J
M
S
When a request is created in Jira Service Desk, send a confirmation email in Microsoft Office 365 and notify your team in Slack
Every new Jira Service Desk request triggers an email confirmation in Microsoft Office 365 and a team update in Slack, keeping everyone aligned.
J
M
S
When a request is updated in Jira Service Desk, create a draft email in Microsoft Office 365 and alert your agents in Slack
Updated Jira Service Desk requests generate draft emails in Microsoft Office 365 and notify agents in Slack for faster follow-up.

Supported triggers and actions for Jira Service Desk and Microsoft Office 365

Mix and match to build the exact automation you need

Jira Service Desk
Jira Service Desk Triggers & Actions
Request is created in Jira Service Desk
Triggers the automation when a new request is created
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Request is updated in Jira Service Desk
Triggers the automation when a request is updated
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Search request in Jira Service Desk
Searches for a request
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Comment on request in Jira Service Desk
Adds a comment to a request
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Create request in Jira Service Desk
Generates a new request
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Get attachment by ID in Jira Service Desk
Retrieves an attachment by its unique id
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Microsoft Office 365
Microsoft Office 365 Triggers & Actions
Email is received in Microsoft Office 365
Triggers the automation when an email is received
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Calendar event is ended in Microsoft Office 365
Triggers the automation when a new event is ended in a calendar
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Calendar event is about to start in Microsoft Office 365
Triggers the automation when event is about to start
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Email is created in Microsoft Office 365
Triggers the automation when a new email is created
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Calendar event is created in Microsoft Office 365
Triggers the automation when a new event is created in a calendar
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Calendar event is started in Microsoft Office 365
Triggers the automation when a new event is created in a calendar
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Calendar event is updated in Microsoft Office 365
Triggers the automation when a calendar event is updated
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Contact is created in Microsoft Office 365
Triggers the automation when a new contact is created
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Contact is updated in Microsoft Office 365
Triggers the automation when a contact is updated
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Retrieve Event Attachment in Microsoft Office 365
Retrieves an attachment from an event by its ID.
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Retrieve Message Attachment in Microsoft Office 365
Retrieves an attachment from a message by its ID.
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Send email in Microsoft Office 365
Sends an email to a recipient
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Create draft email in Microsoft Office 365
Adds a new contact to the contact list
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Create event in Microsoft Office 365
Adds a new contact to the contact list
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Create contact in Microsoft Office 365
Adds a new contact to the database
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Update contact in Microsoft Office 365
Updates contact information with new details
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Search contact in Microsoft Office 365
Finds and retrieves contact information
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What can you automate with Jira Service Desk + Microsoft Office 365?

Streamline your support operations by connecting requests, emails, calendar events, and contacts across both platforms.

What you can automate?
📨
Turn incoming emails into Jira service requests automatically
Capture customer emails received in Microsoft Office 365 and instantly generate new service requests in Jira Service Desk without manual forwarding.
📋
Capture every submitted request field and message detail
Map all available request descriptions, attachments, and sender details into your support queue instead of copying data by hand.
🔔
Notify your support team as soon as requests arrive
Send instant email notifications or draft replies in Microsoft Office 365 whenever a new Jira Service Desk ticket is created.
🔀
Route workflows based on submitted ticket priorities
Execute different follow-up actions in Microsoft Office 365 depending on the specific priority level or category submitted in Jira Service Desk.
🔄
Keep support records updated as requests change
Automatically update contact details and request notes across both platforms whenever a ticket status changes.
👥
Create or update contacts without generating duplicates
Search existing contact records in Microsoft Office 365 before creating new entries from incoming Jira Service Desk requests.
📅
Sync calendar events with support schedules
Create support requests and calendar events automatically when client meetings end or start in Microsoft Office 365.
🔌
Extend your support flow to connected team apps
Connect your core Jira Service Desk and Microsoft Office 365 automation to Slack to keep cross-functional teams instantly updated.
And much more...

Who is Jira Service Desk + Microsoft Office 365 integration for?

Connecting Jira Service Desk and Microsoft Office 365 helps support teams, IT leads, and service managers handle client requests without manual data entry or missed communications.

Support operations managers
Support operations managers
IT service desk leads
IT service desk leads
Client success directors
Client success directors
Helpdesk supervisors
Helpdesk supervisors
Technical support engineers
Technical support engineers
IT administrators
IT administrators
📈
Support operations managers
You review support volume reports every week, but your request logs take hours to compile because agents enter tickets by hand, leaving your performance metrics outdated — this integration means every incoming email and request populates instantly so your reports stay accurate.
⚡
IT service desk leads
You need to triage urgent IT issues immediately, but client emails sit unread in shared inboxes until someone manually forwards them, causing delayed response times — connecting these apps means every email becomes a tracked ticket the moment it arrives.
🤝
Client success directors
Your enterprise clients expect rapid updates on their open requests, but tracking ticket statuses across disparate inboxes leads to miscommunication and frustrated customers — with this integration, request updates trigger automatic notifications and keep clients informed.
📊
Helpdesk supervisors
The volume of daily service requests is too high for your team to log and tag manually without missing crucial details or creating duplicate tickets — automating both apps means every submission is captured cleanly without manual copy-pasting.
⚙️
Technical support engineers
You depend on customer service reps to hand over complete request details and attachments before you can begin troubleshooting technical issues — this integration means all files and messages transfer automatically without missing context.
🗂️
IT administrators
You need a reliable audit history of all customer inquiries and calendar events, but manual tracking leaves gaps in your support database — automating this process means every record is stored accurately with zero missing data.
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Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
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Frequently Asked Questions

How do I connect Jira Service Desk to Microsoft Office 365?
Frequently Asked Questions
You can connect Jira Service Desk to Microsoft Office 365 using 1-click automations on Integrately. Choose from 20 million+ ready templates or ask Integrately AI to build the workflow for you, and link your support queues with apps like Slack and Google Drive instantly.
Can I automatically create Jira Service Desk requests from Microsoft Office 365 emails?
Frequently Asked Questions
Can I connect Jira Service Desk, Microsoft Office 365, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for Jira Service Desk and Microsoft Office 365?
Frequently Asked Questions
How does Jira Service Desk handle request updates during automation?
Frequently Asked Questions
Can I sync calendar events and contacts with Microsoft Office 365?
Frequently Asked Questions
Do I need coding skills to automate Jira Service Desk and Microsoft Office 365?
Frequently Asked Questions
Is the Jira Service Desk and Microsoft Office 365 integration free?
Frequently Asked Questions
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