Jira Service Desk + Microsoft Teams Integration

Integrate Jira Service Desk to Microsoft Teams in one click, or tell Integrately AI how you want each ticket handled. Alert your support agents, notify your team in channels, post ticket updates, and track progress automatically.

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1.
  • Jira Service Desk
    Request is created in Jira Service Desk
  • Jira Service Desk
    Request is updated in Jira Service Desk
  • Microsoft Teams
    Chat message is received in Microsoft Teams
  • Microsoft Teams
    Message posted in channel in Microsoft Teams
  • Microsoft Teams
    Channel is created in Microsoft Teams
  • Microsoft Teams
    New chat is created in Microsoft Teams
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2.
  • Jira Service Desk
    Search request in Jira Service Desk
  • Jira Service Desk
    Comment on request in Jira Service Desk
  • Jira Service Desk
    Create request in Jira Service Desk
  • Jira Service Desk
    Get attachment by ID in Jira Service Desk
  • Microsoft Teams
    Get chat message in Microsoft Teams
  • Microsoft Teams
    Search user in Microsoft Teams
  • Microsoft Teams
    Send channel message in Microsoft Teams
  • Microsoft Teams
    Send chat message in Microsoft Teams
  • Microsoft Teams
    Create channel in Microsoft Teams
  • Microsoft Teams
    Search channel in Microsoft Teams
  • Microsoft Teams
    Create online meeting in Microsoft Teams
  • Microsoft Teams
    Get user by ID in Microsoft Teams

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Ready Workflows Ready Workflows for Jira Service Desk + Microsoft Teams Integration

Notify your team on Microsoft Teams, post channel updates, alert support agents, and track tickets, all in just one click.

Most popular automationmost-popular-automations
Jira Service Desk + Microsoft Teams Integration

Send Microsoft Teams message for new Jira Service Desk ticket

It's easy to stay on top of your support tickets with automatic notifications using this Jira Service Desk - Microsoft Teams integration. Whenever a new ticket is created in Jira Service Desk, you will immediately receive a message in Microsoft Teams notifying you. This way, you can jump on the issue right away and provide the support your customers need.

Plus, since the message includes the ticket number, you can quickly and easily access all the pertinent information. So go ahead and set up automatic Microsoft Teams messages for new Jira Service Desk tickets today - your customers will appreciate it!
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Connect more apps to your Jira Service Desk + Microsoft Teams flow

Connect documentation, project boards, and spreadsheets to your support workflow. Pick a combination and activate it in one click.

Jira Service Desk
Microsoft Teams
+
ConfluenceConfluence (3)
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Jira Software CloudJira Software Cloud (3)
+
ZendeskZendesk (3)
+
Google DriveGoogle Drive (3)
+
Google SheetsGoogle Sheets (3)
+
ZoomZoom (3)
J
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Create a Confluence page for every request created in Jira Service Desk, and notify your team in Microsoft Teams
New Jira Service Desk requests instantly generate a Confluence documentation page while Microsoft Teams alerts your support channel.
J
C
M
When a request is updated in Jira Service Desk, update the matching Confluence page and alert your team in Microsoft Teams
Updated Jira Service Desk requests refresh your Confluence page automatically and post an update in Microsoft Teams.
J
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Search for a Confluence page when a request is updated in Jira Service Desk, and send the details via Microsoft Teams
Find relevant Confluence documentation when a Jira Service Desk request changes and share it instantly in Microsoft Teams.

Supported triggers and actions for Jira Service Desk and Microsoft Teams

Mix and match to build the exact automation you need

Jira Service Desk
Jira Service Desk Triggers & Actions
Request is created in Jira Service Desk
Triggers the automation when a new request is created
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Request is updated in Jira Service Desk
Triggers the automation when a request is updated
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Search request in Jira Service Desk
Searches for a request
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Comment on request in Jira Service Desk
Adds a comment to a request
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Create request in Jira Service Desk
Generates a new request
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Get attachment by ID in Jira Service Desk
Retrieves an attachment by its unique id
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Microsoft Teams
Microsoft Teams Triggers & Actions
Chat message is received in Microsoft Teams
Triggers the automation when a chat message is received
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Message posted in channel in Microsoft Teams
Triggers the automation when a message needs to be sent via SMS
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Channel is created in Microsoft Teams
Triggers the automation when a new channel is created
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New chat is created in Microsoft Teams
Triggers the automation when a new conversation is initiated
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Get chat message in Microsoft Teams
Get chat message
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Search user in Microsoft Teams
Searches for a user
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Send channel message in Microsoft Teams
Sends a message to a channel
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Send chat message in Microsoft Teams
Sends a chat message to a recipient or group
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Create channel in Microsoft Teams
Creates a new channel
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Search channel in Microsoft Teams
Searches for a channel
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Create online meeting in Microsoft Teams
Schedules a new online meeting
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Get user by ID in Microsoft Teams
Retrieves user information using their id
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What can you automate with Jira Service Desk + Microsoft Teams?

Connect Jira Service Desk and Microsoft Teams to streamline request handling, team notifications, and ticket tracking across your workspace.

What you can automate?
🚀
Send instant channel alerts for new requests
Trigger a Microsoft Teams message the moment a new request is created in Jira Service Desk, ensuring your support staff never misses an incoming ticket.
📝
Capture every submitted ticket field
Map all customer answers and metadata into your destination channels and tracking tools instead of just a basic notification summary.
🔔
Notify the right person immediately
Route ticket notifications to specific Microsoft Teams channels based on the department or issue type submitted by the customer.
🔀
Route requests based on submitted details
Send urgent tickets to high-priority channels while routing standard queries to general support feeds automatically.
🔄
Keep records updated as tickets change
Automatically update tracking sheets and communication channels whenever a request status changes in Jira Service Desk.
🔍
Search and prevent duplicate records
Lookup existing user profiles and tickets before creating new entries to keep your support workspace clean and organized.
🏁
Handle later status changes and closures
Trigger follow-up notifications and archive updates when requests reach resolved or closed statuses in Jira Service Desk.
📊
Extend your flow to Google Sheets
Send Jira Service Desk ticket data directly into Google Sheets while simultaneously posting team alerts in Microsoft Teams.
And much more...

Who is Jira Service Desk + Microsoft Teams integration for?

Support teams, IT managers, and service desk coordinators use this integration to streamline communication, eliminate manual handoffs, and keep support operations running smoothly.

Support Operations Leads
Support Operations Leads
IT Support Agents
IT Support Agents
Client Success Managers
Client Success Managers
Customer Support Teams
Customer Support Teams
Service Desk Coordinators
Service Desk Coordinators
Helpdesk Administrators
Helpdesk Administrators
📈
Support Operations Leads
You're tracking ticket metrics across multiple channels but your reporting sheet only updates when someone manually exports data, so the volume counts you're reviewing are always a few hours behind — automating both apps means every new ticket logs instantly and your numbers stay current.
⚡
IT Support Agents
You need to act fast on urgent client requests, but you find out about escalations too late because notifications stay trapped inside the helpdesk — with this integration, every critical ticket alerts your team channel instantly and response times improve.
🤝
Client Success Managers
You answer to external clients who want immediate visibility into their support requests, but compiling manual progress updates eats up your morning — connecting these apps means your communication channel updates automatically and clients stay informed without extra effort.
📊
Customer Support Teams
The volume of daily requests is too high for anyone to keep up by hand, leading to missed tickets and delayed follow-ups — automating both apps means every submission triggers immediate routing and your queue stays under control.
🔄
Service Desk Coordinators
You own the triage stage and depend on upstream agents to hand over complete ticket details before you can assign work — with this integration, every request transfers all submitted fields automatically and handoffs happen without friction.
🗂️
Helpdesk Administrators
You need a reliable history of all customer interactions, but manual logging leaves frustrating gaps in your tracking sheets — automating both apps means every ticket event records perfectly and your audit trail remains complete.
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Why choose Integrately to automate Jira Service Desk + Microsoft Teams

Build and manage your Jira Service Desk + Microsoft Teams automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
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20M+ Ready Automations
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AI that builds your automations
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24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
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1
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Frequently Asked Questions

How do I connect Jira Service Desk to Microsoft Teams?
Frequently Asked Questions
You can connect Jira Service Desk to Microsoft Teams using 1-click ready workflows on Integrately. With 1,500+ connected apps and Integrately AI, you can set up automated ticket alerts and channel messages in minutes without coding.
Can I automatically send Microsoft Teams notifications for new Jira Service Desk requests?
Frequently Asked Questions
Can I connect Jira Service Desk, Microsoft Teams, and Google Sheets?
Frequently Asked Questions
What is a good Zapier alternative for Jira Service Desk and Microsoft Teams?
Frequently Asked Questions
How does Jira Service Desk handle ticket updates in automations?
Frequently Asked Questions
Can Microsoft Teams send channel messages for ticket status changes?
Frequently Asked Questions
Do I need coding skills to automate Jira Service Desk and Microsoft Teams?
Frequently Asked Questions
Is the Jira Service Desk and Microsoft Teams integration free?
Frequently Asked Questions
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