Create Monday.com item for new Jira Service Desk ticket
Jira Service Desk + Monday.com Integration
Jira Service Desk + Monday.com Integration
Integrate Jira Service Desk to Monday.com in one click, or tell Integrately AI how you want each request handled. Create items, update boards, notify your team, and track progress automatically.
Free forever.Use premium features free for 14 days.1.
Request is created in Jira Service Desk- Request is updated in Jira Service Desk
Sub-item is created in Monday.com Instant- Item is created in board in Monday.com Instant
- Specific column value is changed on board in Monday.com Instant
- Column value is changed on board in Monday.com Instant
- Item is moved to specific group in Monday.com Instant
- Update is created in Board in Monday.com Instant
- Sub-item column value is changed on board in Monday.com Instant
- Item is moved to any group in Monday.com Instant
- Item is deleted in board in Monday.com Instant
- Item name is changed in Monday.com Instant
- Column is created for item in Monday.com Instant
- Item is archived in board in Monday.com Instant
- Item is restored in board in Monday.com Instant
- Sub-item name is changed in Monday.com Instant
- Comment is added to subitem in Monday.com Instant
- Sub-item is moved in Monday.com Instant
- Sub-item is archived in Monday.com Instant
- Sub-item is deleted in Monday.com Instant
- Update is created in Monday.com
- Board is created in Monday.com
- User joins in Monday.com
2.
- Comment on request in Jira Service Desk
- Search request in Jira Service Desk
- Create request in Jira Service Desk
- Get attachment by ID in Jira Service Desk
- Get subitem by id in Monday.com
- Create item in Monday.com
- Search multiple items in Monday.com
- Update group in Monday.com
- Move item to board in Monday.com
- Move item to group in Monday.com
- Search item in Monday.com
- Update item in Monday.com
- Get item details by id in Monday.com
- Create subitem in Monday.com
- Archive item in Monday.com
- Delete item in Monday.com
- Create update in Monday.com
- Create column in Monday.com
- Upload file to specific item in Monday.com
- Create board in Monday.com
- Archive board in Monday.com
- Create group in Monday.com
- Duplicate group in Monday.com
- Delete group in Monday.com
- Archive group in Monday.com
- Add user to board in Monday.com
- Add user to workspace in Monday.com
- Create tag in Monday.com
- Create workspace in Monday.com
- Add team to workspace in Monday.com
- Add team to board in Monday.com
- Search subitem in Monday.com
- Update subitem in Monday.com
Trusted by experts at...
Ready Workflows for Jira Service Desk + Monday.com Integration
Capture requests, create items, keep boards updated, alert your team, and send follow-ups, all in just one click.
Most popular automation
- 1of1
Got a different automation in mind? Describe it and let Integrately AI build it for you.
Connect more apps to your Jira Service Desk + Monday.com flow
Connect supporting apps to notify team members, document workflows, attach files, and schedule meetings as your support requests move through Monday.com boards. Pick a combination and activate it in one click.
+
Slack (4)
Slack (4) +
Jira Software Cloud (3)
Jira Software Cloud (3) +
Confluence (3)
Confluence (3) +
Google Drive (3)
Google Drive (3) +
Zoom (3)
Zoom (3) +
HubSpot (3)
HubSpot (3) J
M
S
Create a Monday.com item for every new Jira Service Desk request, and notify your support channel in Slack
New Jira Service Desk requests instantly become Monday.com items while alerting your support team on Slack, keeping everyone aligned without manual copying.
M
J
S
When a Monday.com item is updated, add a comment to the Jira Service Desk request and notify the team in Slack
Keep requestors informed by syncing Monday.com board updates back to Jira Service Desk while posting notifications in Slack.
J
M
S
If a Jira Service Desk request priority is high, create a priority Monday.com item and alert the emergency channel in Slack
Route high-priority Jira Service Desk requests directly to urgent Monday.com boards and notify your response channel on Slack.
J
C
M
S
Use Claude to summarise every new Jira Service Desk request, create a Monday.com item, and post the brief in Slack
Summarise complex support requests using Claude before creating a Monday.com item and sharing the brief on Slack.
Supported triggers and actions for Jira Service Desk and Monday.com
Mix and match to build the exact automation you need
Jira Service Desk Triggers & Actions
Monday.com Triggers & Actions
Instant
Item is created in board in Monday.com
Triggers the automation when a new item is created from a particular board
Try it → Instant
Specific column value is changed on board in Monday.com
Triggers the automation when a column value is changed on a board
Try it → Instant
Column value is changed on board in Monday.com
Triggers the automation when a column value on a particular board is updated
Try it → Instant
Item is moved to specific group in Monday.com
Triggers the automation when an item is moved to a group
Try it → Instant
Update is created in Board in Monday.com
Triggers the automation when an update is created on a board
Try it → Instant
Sub-item column value is changed on board in Monday.com
Triggers the automation when a sub-item column value is changed on a board
Try it → Instant
Item is moved to any group in Monday.com
Triggers the automation when an item is moved to a different group
Try it → Instant
Item is deleted in board in Monday.com
Triggers the automation when a new item is created from a particular board
Try it → Instant
Item name is changed in Monday.com
Triggers the automation when the name of any item is updated
Try it → Instant
Column is created for item in Monday.com
Triggers the automation when a new field is added to a item
Try it → Instant
Item is archived in board in Monday.com
Triggers the automation when an item is archived in a board
Try it → Instant
Item is restored in board in Monday.com
Triggers the automation when an item is restored within a board
Try it → Instant
Sub-item name is changed in Monday.com
Triggers the automation when a subitem name is modified
Try it → Instant
Comment is added to subitem in Monday.com
Triggers the automation when a comment is added to a subitem
Try it → Instant
Sub-item is moved in Monday.com
Triggers the automation when a subitem is moved to a different location
Try it → Instant
Sub-item is archived in Monday.com
Triggers the automation when a subitem is archived
Try it → What can you automate with Jira Service Desk + Monday.com?
Streamline your support operations by turning Jira Service Desk requests into Monday.com items, syncing updates, and automating cross-team handoffs.
⚡
Turn every Jira Service Desk request into a Monday.com item
Capture incoming customer support requests the moment they arrive and automatically create corresponding items in your Monday.com boards. Eliminate manual data entry and ensure zero requests slip through the cracks.
📝
Capture every submitted request field accurately
Map all submitted request details, summaries, and descriptions directly into custom Monday.com columns. Your boards receive complete context for every customer ticket without extra typing.
🔔
Notify your team as soon as requests arrive
Alert support agents and project managers instantly when new Jira Service Desk requests generate Monday.com items. Keep your entire team aligned and responsive from minute one.
🔀
Route requests dynamically based on priority
Send urgent customer issues to priority Monday.com boards while routing standard tickets to general queues. Tailor your workflow routing based on specific ticket parameters.
🔄
Keep boards and tickets synchronised
Update Jira Service Desk requests automatically when Monday.com items change status or receive new updates. Maintain bidirectional consistency across both platforms.
🔍
Search and update existing items effortlessly
Check for existing records before creating new items to prevent duplicates in your Monday.com boards. Keep your project spaces clean and organised.
✅
Handle later status changes and resolutions
Trigger automated updates in Monday.com when Jira Service Desk requests are resolved, closed, or escalated. Reflect true ticket statuses across your boards in real time.
💬
Extend your workflow with Slack notifications
Connect Jira Service Desk and Monday.com with Slack to post automated channel alerts whenever new support tickets and project items are created.
And much more...
Who is Jira Service Desk + Monday.com integration for?
Support teams, project managers, and operations leaders use this integration to eliminate manual handoffs and keep customer requests perfectly synchronised across helpdesk and project boards.
Operations Managers
Support Team Leads
Account Managers
Customer Support Agents
Project Coordinators
Quality Assurance Specialists
📈
Operations Managers
You're reviewing support volumes and ticket throughput, but your tracking boards only update when someone manually logs requests, so the metrics you're reporting against are always delayed — with this integration, every new request lands in your board instantly and your metrics stay current.
⚡
Support Team Leads
You need to act fast on incoming customer issues, and you find out too late because tickets sit in the helpdesk unassigned — with this integration, every new support request immediately opens a matching Monday.com item so your team can pick it up without delay.
🤝
Account Managers
You answer to clients who want to see progress on their support requests, but tracking them across separate tools makes status updates slow — with this integration, every Jira Service Desk request instantly populates your client board in Monday.com so updates are always transparent.
👥
Customer Support Agents
The ticket volume is too high for anyone to keep up by hand, leading to missed follow-ups and duplicated effort between systems — with this integration, automating your Jira Service Desk requests into Monday.com items keeps everything organised without manual copying.
🛠️
Project Coordinators
You own the next step and depend on support agents to hand over tickets, but handoffs frequently get lost between departments — with this integration, every new support request flows directly into your Monday.com board so you can start working immediately.
📋
Quality Assurance Specialists
You need a reliable history of all customer issues and keep finding gaps between your helpdesk and project boards — with this integration, every Jira Service Desk request and subsequent Monday.com item is logged seamlessly to maintain a complete audit trail.
Did you know?
Our team can create automations for you... At no extra cost!
Tell us what type of automation you want to make?
Why choose Integrately to automate Jira Service Desk + Monday.com
Build and manage your Jira Service Desk + Monday.com automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.
1,500+ apps connected
Connect Jira Service Desk + Monday.com with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?
1
Select Automation
2
Connect Accounts
3
Automation is ready
Connect Jira Service Desk + Monday.com Now 
In Just 1 Click!
Price Comparison with Popular Alternatives
Popular Alternative
😐
750 Tasks
in $19.99
Integrately
😍
2,000 Tasks
in $19.99
Trusted by 42,000+ Customers
Highest Rated Integration Platform on G2
P
ProductHunt
Most upvoted product of the month
Connect Jira Service Desk + Monday.com Now
In Just 1 Click!
Related Posts
How to boost productivity with 21 essential Monday.com integrations
Explore the top 21 Monday.com integrations. Unlock endless possibilities for collaboration, automation, and data synchronization.
How to boost your productivity with the top 10 Monday.com integrations
Here are the top 16 Monday.com integrations. This will simplify collaboration for you.
Frequently Asked Questions
How do I connect Jira Service Desk to Monday.com?
You can connect Jira Service Desk to Monday.com in 1 click using ready templates or ask Integrately AI to build the automation for you. Link your accounts, select your preferred workflow with Slack, HubSpot, or Google Drive, and activate your flow instantly.
Can I automatically create Monday.com items from Jira Service Desk requests?
Can I connect Jira Service Desk, Monday.com, and Slack?
What is a good Zapier alternative for Jira Service Desk and Monday.com?
How does Jira Service Desk handle incoming requests in this integration?
How does Monday.com receive items from Jira Service Desk?
Do I need coding skills to automate Jira Service Desk and Monday.com?
Is the Jira Service Desk and Monday.com integration free?
Didn't find the answer you were looking for?
No worries — just send us a message and we’ll get back to you as soon as possible.
Want to automate something else in your workflow?
You Can Also Connect Jira Service Desk or Monday.com With 1500+ Other Apps
Popular Jira Service Desk Integrations
Connect Jira Service Desk to CRMs, helpdesk tools, and communication platforms to streamline customer support management.
See All
Jira Service Desk Integrations
Jira Service Desk Integrations
No popular apps found
Popular Monday.com Integrations
Sync Monday.com with reporting tools, project planners, and storage apps to keep team workflows connected across your stack.
See All
Monday.com Integrations
Monday.com Integrations
No popular apps found
