Jira Service Desk + OneSignal Integration

Integrate Jira Service Desk to OneSignal in one click, or tell Integrately AI how you want each ticket handled. Notify users instantly, send targeted push notifications, communicate updates, and keep your support workflows fully automated.

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1.
  • Jira Service Desk
    Request is created in Jira Service Desk
  • Jira Service Desk
    Request is updated in Jira Service Desk
  • OneSignal
    Notification is created in OneSignal
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2.
  • Jira Service Desk
    Search request in Jira Service Desk
  • Jira Service Desk
    Comment on request in Jira Service Desk
  • Jira Service Desk
    Create request in Jira Service Desk
  • Jira Service Desk
    Get attachment by ID in Jira Service Desk
  • OneSignal
    Create User in OneSignal
  • OneSignal
    Send Push Notification to Specific User in OneSignal
  • OneSignal
    Send Push Notification in OneSignal
  • OneSignal
    Send Advanced Push Notification in OneSignal
  • OneSignal
    Send email in OneSignal
  • OneSignal
    Send SMS in OneSignal

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Ready Workflows Ready Workflows for Jira Service Desk + OneSignal Integration

Notify users instantly, send targeted push notifications, create communications, and trigger follow-ups, all in just one click.

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Jira Service Desk + OneSignal Integration

Send OneSignal notification for new Jira Service Desk ticket

It's easy to stay on top of your support tickets with automatic notifications using this Jira Service Desk - OneSignal integration. Whenever a new ticket is created in Jira Service Desk, you will immediately receive a notification in OneSignal notifying you. This way, you can jump on the issue right away and provide the support your customers need.

Plus, since the notification includes the ticket number, you can quickly and easily access all the pertinent information. So go ahead and set up automatic OneSignal notifications for new Jira Service Desk tickets today - your customers will appreciate it!
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Connect more apps to your Jira Service Desk + OneSignal flow

Connect your support requests with documentation, team chat, and project tracking tools to streamline workflows. Pick a combination and activate it in one click.

Jira Service Desk
OneSignal
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SlackSlack (4)
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ConfluenceConfluence (4)
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Jira Software CloudJira Software Cloud (4)
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Google DriveGoogle Drive (4)
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Google SheetsGoogle Sheets (4)
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GitHubGitHub (4)
J
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When a request is created in Jira Service Desk, send a push notification in OneSignal and notify your support channel in Slack.
New Jira Service Desk requests instantly trigger a OneSignal push notification while posting an alert in Slack so your team stays informed.
J
O
S
When a request is updated in Jira Service Desk, send a push notification to specific user in OneSignal and post the update in Slack.
Updated Jira Service Desk requests send targeted OneSignal push notifications and notify your team in Slack automatically.
J
O
S
When a request is created in Jira Service Desk, send an email in OneSignal and alert your team in Slack.
New Jira Service Desk requests send customer emails via OneSignal and broadcast the notification in Slack.
J
O
S
Use Claude to categorise incoming Jira Service Desk requests, send a tailored push notification in OneSignal, and post the summary in Slack.
Claude analyses new Jira Service Desk requests to drive tailored OneSignal push notifications and Slack updates.

Supported triggers and actions for Jira Service Desk and OneSignal

Mix and match to build the exact automation you need

Jira Service Desk
Jira Service Desk Triggers & Actions
Request is created in Jira Service Desk
Triggers the automation when a new request is created
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Request is updated in Jira Service Desk
Triggers the automation when a request is updated
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Search request in Jira Service Desk
Searches for a request
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Comment on request in Jira Service Desk
Adds a comment to a request
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Create request in Jira Service Desk
Generates a new request
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Get attachment by ID in Jira Service Desk
Retrieves an attachment by its unique id
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OneSignal
OneSignal Triggers & Actions
Notification is created in OneSignal
Triggers the automation when a notification is created
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Create User in OneSignal
Create a new user or modify the subscriptions associated with an existing User. This endpoint enables you to create and manage users outside of frontend SDK-based sessions.
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Send Push Notification to Specific User in OneSignal
Sends a notification to a user's device
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Send Push Notification in OneSignal
Sends a notification to a user's device
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Send Advanced Push Notification in OneSignal
Sends an advanced push notification
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Send email in OneSignal
Sends an email to a recipient
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Send SMS in OneSignal
Sends a text message to particular recipients
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What can you automate with Jira Service Desk + OneSignal?

Streamline your support operations by connecting incoming requests directly to instant push notifications and automated communications.

What you can automate?
🔔
Trigger instant push notifications for new requests
Send automated OneSignal push notifications the moment a request is created in Jira Service Desk. Keep customers informed immediately without manual intervention.
📝
Capture every ticket attribute and comment
Map all submitted request fields, comments, and attachments into your notification payloads and records. Ensure no critical context is lost during customer outreach.
👥
Alert the right support agent immediately
Notify designated team members instantly via push alerts or channel messages when high-priority support tickets arrive in your queue.
🔀
Route communications based on ticket priority
Send advanced push notifications for urgent requests and standard alerts for minor inquiries, ensuring tailored communication based on submitted field values.
🔄
Keep destination records updated as tickets change
Synchronise ticket status updates across your support stack automatically whenever a request is modified in Jira Service Desk.
👤
Create user profiles without manual duplicates
Automatically provision user accounts in OneSignal whenever a new customer submits a support ticket, preventing duplicate entries.
📨
Handle later status changes and resolutions
Trigger follow-up emails, SMS messages, or notifications when a support request is resolved, closed, or updated by agents.
🔌
Extend your workflow to team collaboration apps
Connect your Jira Service Desk and OneSignal flow to Slack to broadcast support alerts to your entire engineering team in real time.
And much more...

Who is Jira Service Desk + OneSignal integration for?

Connecting Jira Service Desk to OneSignal empowers support, product, and customer success teams to automate notifications and keep response workflows timely.

Customer support leads
Customer support leads
Support dispatchers
Support dispatchers
Client success managers
Client success managers
Helpdesk managers
Helpdesk managers
Technical support engineers
Technical support engineers
Operations auditors
Operations auditors
📈
Customer support leads
You're reviewing ticket resolution metrics across channels but your status logs only update when someone manually exports reports, so the ticket counts you're reviewing are always hours behind — with this integration, every request triggers instant notifications and your performance data stays current.
⚡
Support dispatchers
You need to act fast on urgent customer requests, and you find out too late because notifications rely on manual checks — automating both apps means every new ticket triggers immediate push alerts and your team responds without delay.
🤝
Client success managers
You answer to key accounts that expect real-time updates on their support requests, but status changes remain trapped in the helpdesk queue — this integration means every ticket update dispatches instant notifications so your clients always know their issue progress.
📊
Helpdesk managers
The ticket volume is too high for anyone to keep up by hand, leading to missed customer communications and delayed follow-ups — connecting these apps means automated push notifications handle user outreach instantly across all channels.
🛠️
Technical support engineers
You own the next step in ticket resolution and depend on someone upstream to hand over customer details before you can investigate — this integration means every new request populates your workspace automatically so you can start troubleshooting right away.
📋
Operations auditors
You need a reliable history of all customer service requests and keep finding gaps where notifications or ticket logs were missed — automating both apps means every request and update is recorded and notified without manual oversight.
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Why choose Integrately to automate Jira Service Desk + OneSignal

Build and manage your Jira Service Desk + OneSignal automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Jira Service Desk + OneSignal with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
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Frequently Asked Questions

How do I connect Jira Service Desk to OneSignal?
Frequently Asked Questions
You can connect Jira Service Desk to OneSignal in 1 click using ready templates or by asking Integrately AI to build the automation for you. With 42,000+ active users and 1,500+ integrations, setting up automated push notifications takes minutes.
Can I automatically send push notifications when a Jira Service Desk request is created?
Frequently Asked Questions
Can I connect Jira Service Desk, OneSignal, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for Jira Service Desk and OneSignal?
Frequently Asked Questions
How does Jira Service Desk handle request data in this integration?
Frequently Asked Questions
Can OneSignal trigger updates back in Jira Service Desk?
Frequently Asked Questions
Do I need coding skills to automate Jira Service Desk and OneSignal?
Frequently Asked Questions
Is the Jira Service Desk and OneSignal integration free?
Frequently Asked Questions
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