Create Jira Service Desk ticket for new PagerDuty incident
PagerDuty + Jira Service Desk Integration
Jira Service Desk + PagerDuty Integration
Integrate Jira Service Desk to PagerDuty in one click, or tell Integrately AI how you want each request handled. Trigger incidents, alert on-call teams, update requests, and resolve issues automatically.
Free forever.Use premium features free for 14 days.1.
Request is created in Jira Service Desk- Request is updated in Jira Service Desk
Incident is triggered/created in PagerDuty Instant- Incident is acknowledged in PagerDuty Instant
- Incident is delegated in PagerDuty Instant
- Incident is escalated in PagerDuty Instant
- Incident is unacknowledged in PagerDuty Instant
- Incident is resolved in PagerDuty Instant
- Incident is assigned to user in PagerDuty Instant
- Note is created in PagerDuty Instant
2.
- Search request in Jira Service Desk
- Comment on request in Jira Service Desk
- Create request in Jira Service Desk
- Get attachment by ID in Jira Service Desk
- Add trigger event in PagerDuty
- Add acknowledge event in PagerDuty
- Add resolve event in PagerDuty
- Search user on call in PagerDuty
Trusted by experts at...
Ready Workflows for Jira Service Desk + PagerDuty Integration
Create incidents, trigger on-call alerts, update service requests, and sync status changes, all in just one click.
Most popular automation
- 1of1
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Connect more apps to your Jira Service Desk + PagerDuty flow
Send instant team alerts, create project documentation, track issues, and sync files across your entire stack. Pick a combination and activate it in one click.
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Slack (8)
Slack (8) +
Confluence (8)
Confluence (8) +
GitHub (8)
GitHub (8) +
Jira Software Cloud (8)
Jira Software Cloud (8) +
Zoom (8)
Zoom (8) +
Google Drive (8)
Google Drive (8) J
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Create a PagerDuty incident from a new Jira Service Desk request, and notify your support channel in Slack
New Jira Service Desk requests instantly trigger a PagerDuty incident and notify your support channel in Slack, so your on-call team responds without delay.
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When a Jira Service Desk request is updated, add an acknowledge event in PagerDuty, and alert the team in Slack
Updated Jira Service Desk requests automatically acknowledge PagerDuty incidents and notify your team in Slack, keeping support and engineering in sync.
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When a PagerDuty incident is resolved, comment on the Jira Service Desk request, and post the resolution in Slack
Resolved PagerDuty incidents automatically add a comment to your Jira Service Desk request and notify your team in Slack.
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Create a Jira Service Desk request for every PagerDuty incident, and notify the response team in Slack
PagerDuty incidents automatically create a Jira Service Desk request and notify your team in Slack, ensuring complete ticket tracking.
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If a Jira Service Desk request contains urgent, create a PagerDuty incident and alert the priority channel in Slack
Urgent Jira Service Desk requests automatically trigger PagerDuty incidents and notify your priority response channel in Slack.
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When a PagerDuty incident is escalated, update the Jira Service Desk request, and notify the escalation channel in Slack
Escalated PagerDuty incidents update your Jira Service Desk request and notify the escalation channel in Slack automatically.
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Use Claude to summarise every Jira Service Desk request, create a PagerDuty incident, and post the brief in Slack
Claude summarises incoming Jira Service Desk requests, triggers a PagerDuty incident, and posts the brief in Slack.
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Create a Jira Service Desk request from a PagerDuty incident, create a GitHub issue, and announce it in Slack
PagerDuty incidents create Jira Service Desk requests, open GitHub issues, and announce the workflow in Slack.
Supported triggers and actions for Jira Service Desk and PagerDuty
Mix and match to build the exact automation you need
Jira Service Desk Triggers & Actions
PagerDuty Triggers & Actions
Instant
Incident is triggered/created in PagerDuty
Triggers the automation when a new incident is created
Try it → Instant
Incident is acknowledged in PagerDuty
Triggers the automation when an incident is acknowledged
Try it → Instant
Incident is delegated in PagerDuty
Triggers the automation when an incident is delegated
Try it → Instant
Incident is escalated in PagerDuty
Triggers the automation when an incident is escalated
Try it → Instant
Incident is unacknowledged in PagerDuty
Triggers the automation when any incident remains unacknowledged
Try it → Instant
Incident is resolved in PagerDuty
Triggers the automation when an incident is resolved
Try it → Instant
Incident is assigned to user in PagerDuty
Triggers the automation when an incident is assigned to a user
Try it → What can you automate with Jira Service Desk + PagerDuty?
Streamline your incident management and support workflows by connecting Jira Service Desk and PagerDuty directly.
⚡
Create PagerDuty incidents from Jira Service Desk requests automatically
Trigger a PagerDuty incident the exact moment a new support request is created in Jira Service Desk. Eliminate manual notification delays and speed up on-call responses.
📋
Capture every submitted request field in your payloads
Map all available Jira Service Desk request details and attachments directly into PagerDuty incident notes instead of basic summaries. Your responders get complete context instantly.
🔔
Alert the right on-call engineer as soon as tickets arrive
Notify your on-call teams in PagerDuty immediately when critical customer requests come in. Ensure zero downtime and rapid issue triage across departments.
🔀
Route incidents based on submitted request fields
Send incidents to different PagerDuty escalation policies or teams depending on the category, priority, or department selected in the Jira Service Desk request.
🔄
Keep PagerDuty incidents updated as tickets change
Synchronize status updates and comments between Jira Service Desk requests and PagerDuty incidents automatically. Maintain accurate records across both platforms.
🔍
Search and update instead of creating duplicates
Search existing PagerDuty records and add notes to active incidents rather than generating duplicate alerts for recurring or linked customer support tickets.
✅
Handle later status changes and resolve tickets
Resolve matching Jira Service Desk requests automatically when PagerDuty incidents are marked resolved by on-call engineers. Keep your support queue clean and accurate.
💬
Extend your workflow to team communication apps
Connect Slack alongside your Jira Service Desk and PagerDuty automation to broadcast incident alerts to your engineering channels the moment requests arrive.
And much more...
Who is Jira Service Desk + PagerDuty integration for?
Connecting Jira Service Desk to PagerDuty helps support and IT teams eliminate manual handoffs, speed up incident response, and keep operations aligned.
IT Operations Managers
On-Call Support Engineers
Customer Success Leads
IT Support Teams
DevOps Engineers
Service Desk Supervisors
📈
IT Operations Managers
You're running support workflows across service desks but your incident reports only update when someone manually checks systems, so the metric counts you're reporting against are always hours behind — with this integration, every new request triggers an incident instantly and your data stays current.
⚡
On-Call Support Engineers
You need to act fast on critical system problems, but you find out too late when tickets sit unread in your queue — with this integration, every Jira Service Desk request triggers a PagerDuty incident instantly and your on-call team responds immediately.
🤝
Customer Success Leads
You answer to enterprise clients who want to see rapid progress on service issues, but updates get lost between support tickets and engineering teams — with this integration, every service request synchronizes with PagerDuty incidents and your clients get clear status reports.
📊
IT Support Teams
The volume of incoming service requests is too high for anyone to keep up by hand across multiple channels — with this integration, every new request automatically triggers the right PagerDuty on-call rotation and nothing gets missed.
🛠️
DevOps Engineers
You own the next step in resolving technical issues and depend on support staff to hand over accurate request details from Jira Service Desk — with this integration, every request instantly creates a PagerDuty incident and your engineers get complete context right away.
📋
Service Desk Supervisors
You need a reliable history of all support tickets and incident resolutions, but keep finding gaps between customer requests and on-call actions — with this integration, every ticket action logs directly to your systems and your audit history remains complete.
Did you know?
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Why choose Integrately to automate Jira Service Desk + PagerDuty
Build and manage your Jira Service Desk + PagerDuty automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.
1,500+ apps connected
Connect Jira Service Desk + PagerDuty with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?
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Frequently Asked Questions
How do I connect Jira Service Desk to PagerDuty?
You can connect Jira Service Desk to PagerDuty in 1 click using ready templates or ask Integrately AI to build the workflow. You can also integrate apps like Slack, Confluence, and GitHub.
Can I automatically create PagerDuty incidents from Jira Service Desk requests?
Can I connect Jira Service Desk, PagerDuty, and Slack?
What is a good Zapier alternative for Jira Service Desk and PagerDuty?
How do Jira Service Desk requests trigger PagerDuty incidents?
Can PagerDuty incident resolutions update Jira Service Desk requests?
Do I need coding skills to automate Jira Service Desk and PagerDuty?
Is the Jira Service Desk and PagerDuty integration free?
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