Jira Service Desk + Pipedrive Integration

Integrate Jira Service Desk to Pipedrive in one click, or tell Integrately AI how you want each request handled. Create a deal, update contact details, alert your sales team, and trigger follow-ups automatically.

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1.
  • Jira Service Desk
    Request is created in Jira Service Desk
  • Jira Service Desk
    Request is updated in Jira Service Desk
  • Pipedrive
    Project is created in Pipedrive Instant
  • Pipedrive
    Project is updated in Pipedrive Instant
  • Pipedrive
    Project is deleted in Pipedrive Instant
  • Pipedrive
    Activity is created in Pipedrive Instant
  • Pipedrive
    Activity is updated in Pipedrive Instant
  • Pipedrive
    Activity matches filter in Pipedrive
  • Pipedrive
    Deal is created in Pipedrive Instant
  • Pipedrive
    Deal is updated in Pipedrive Instant
  • Pipedrive
    Deal matches filter in Pipedrive
  • Pipedrive
    Deal stage is updated in Pipedrive Instant
  • Pipedrive
    Lead is created in Pipedrive Instant
  • Pipedrive
    Lead is updated in Pipedrive Instant
  • Pipedrive
    Note is created in Pipedrive Instant
  • Pipedrive
    Note is updated in Pipedrive Instant
  • Pipedrive
    Organization is created in Pipedrive Instant
  • Pipedrive
    Organization is updated in Pipedrive Instant
  • Pipedrive
    Organization matches filter in Pipedrive
  • Pipedrive
    Person is created in Pipedrive Instant
  • Pipedrive
    Person is updated in Pipedrive Instant
  • Pipedrive
    Person matches filter in Pipedrive
  • Pipedrive
    Product is added in Pipedrive Instant
  • Pipedrive
    Product is deleted in Pipedrive Instant
  • Pipedrive
    Product is updated in Pipedrive Instant
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2.
  • Jira Service Desk
    Comment on request in Jira Service Desk
  • Jira Service Desk
    Search request in Jira Service Desk
  • Jira Service Desk
    Create request in Jira Service Desk
  • Jira Service Desk
    Get attachment by ID in Jira Service Desk
  • Pipedrive
    Create activity in Pipedrive
  • Pipedrive
    Update activity in Pipedrive
  • Pipedrive
    Get activity by id in Pipedrive
  • Pipedrive
    Delete activity in Pipedrive
  • Pipedrive
    Create deal in Pipedrive
  • Pipedrive
    Update deal in Pipedrive
  • Pipedrive
    Search deal in Pipedrive
  • Pipedrive
    Get deal by id in Pipedrive
  • Pipedrive
    Convert deal to lead in Pipedrive
  • Pipedrive
    Get deal conversion status in Pipedrive
  • Pipedrive
    Add product to deal in Pipedrive
  • Pipedrive
    Get products of deal in Pipedrive
  • Pipedrive
    Add participant to deal in Pipedrive
  • Pipedrive
    Get Participants by Deal Id in Pipedrive
  • Pipedrive
    Create lead in Pipedrive
  • Pipedrive
    Convert lead to deal in Pipedrive
  • Pipedrive
    Get lead conversion status in Pipedrive
  • Pipedrive
    Search lead in Pipedrive
  • Pipedrive
    Delete deal in Pipedrive
  • Pipedrive
    Create organization in Pipedrive
  • Pipedrive
    Update organization in Pipedrive
  • Pipedrive
    Search organization in Pipedrive
  • Pipedrive
    Get organization by id in Pipedrive
  • Pipedrive
    Delete organization in Pipedrive
  • Pipedrive
    Create person in Pipedrive
  • Pipedrive
    Update person in Pipedrive
  • Pipedrive
    Search person in Pipedrive
  • Pipedrive
    Get person by id in Pipedrive
  • Pipedrive
    Delete person in Pipedrive
  • Pipedrive
    Create product in Pipedrive
  • Pipedrive
    Update product in Pipedrive
  • Pipedrive
    Search product in Pipedrive
  • Pipedrive
    Get product by id in Pipedrive
  • Pipedrive
    Get product variations in Pipedrive
  • Pipedrive
    Delete product in Pipedrive
  • Pipedrive
    Add follower in Pipedrive
  • Pipedrive
    Create note in Pipedrive
  • Pipedrive
    Update note in Pipedrive
  • Pipedrive
    Search note in Pipedrive
  • Pipedrive
    Attach file in Pipedrive
  • Pipedrive
    Get user by id in Pipedrive
  • Pipedrive
    Search user by email in Pipedrive
  • Pipedrive
    Search user by name in Pipedrive

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Ready Workflows Ready Workflows for Jira Service Desk + Pipedrive Integration

Create deals from new requests, update contact info, sync organization details, alert sales, and trigger follow-ups, all in just one click.

Most popular automationsmost-popular-automations
Pipedrive + Jira Service Desk Integration

Create Jira Service Desk ticket for new Pipedrive deal

Pipedrive is a great tool for managing customer relationships. However, when an deal is created in Pipedrive, it can be difficult to track the progress of that deal and ensure that all interactions with the customer are documented. This can be a challenge for customer support teams, who need to track every interaction with a customer in order to provide excellent service.

A solution to this problem is to create a ticket in Jira Service Desk whenever an deal is created in Pipedrive. This will help ensure that all interactions with the customer are documented and tracked and that the customer support team has visibility into the progress of the deal.
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Pipedrive + Jira Service Desk Integration

Create Jira Service Desk ticket for new Pipedrive person

If you're using Pipedrive to send your marketing emails, you can also use it to create and manage ticket for Jira Service Desk. person created in Pipedrive will automatically be created as ticket in Jira Service Desk, so you can easily keep track of all Jira Service Desk requests in one place.

This automation will help you stay organized and provide top-notch customer service. It's a great system that helps you take care of your customers so you can focus on growing your business.
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Jira Service Desk + Pipedrive Integration

Create Pipedrive person for new Jira Service Desk ticket

Any business knows that customer support is a vital part of any business. Not only do you need to be able to solve problems quickly and efficiently, but you also need to create a good impression with each interaction.

One way to do this is to set up this Jira Service Desk - Pipedrive integration. It will automatically create a Pipedrive person for new Jira Service Desk tickets created. This way, you can ensure that each customer who contacts you will receive a prompt and professional response.

Additionally, it can help to build relationships with your customers and create loyalty. So if you're looking for ways to improve your customer service, setting up Pipedrive persons for every Jira Service Desk ticket is a great place to start.
See more
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Got a different task in mind? Describe it

Got a different automation in mind? Describe it and let Integrately AI build it for you.

Connect more apps to your Jira Service Desk + Pipedrive flow

Sync support tickets to your CRM, notify your sales team of new requests, and trigger downstream customer communications. Pick a combination and activate it in one click.

Jira Service Desk
Pipedrive
+
SlackSlack (6)
+
GmailGmail (6)
+
CalendlyCalendly (6)
+
StripeStripe (6)
+
HubSpotHubSpot (6)
+
NotionNotion (6)
J
P
S
Create a Pipedrive deal from every new Jira Service Desk request, and notify your sales team in Slack
New Jira Service Desk requests instantly create deals in Pipedrive while your sales team receives an immediate alert in Slack.
J
P
S
When a Jira Service Desk request is updated, update the matching Pipedrive deal and post the change in Slack
Updated Jira Service Desk requests refresh your Pipedrive deals automatically and notify your team in Slack.
P
J
S
When a Pipedrive deal moves to a new stage, add a comment in Jira Service Desk and notify your team in Slack
Pipedrive deal stage updates post comments in Jira Service Desk and alert your team in Slack.
P
J
S
Create a Jira Service Desk request for every new Pipedrive deal, and alert your support channel in Slack
New Pipedrive deals open Jira Service Desk requests automatically and alert your support team in Slack.
J
P
S
If a new Jira Service Desk request is urgent, create a priority Pipedrive deal and alert your support channel in Slack
Urgent Jira Service Desk requests create high-priority Pipedrive deals and trigger urgent Slack alerts.
P
J
S
When a Pipedrive deal is won, add a confirmation comment in Jira Service Desk and post it to your revenue channel in Slack
Won Pipedrive deals add confirmation comments in Jira Service Desk and announce success in Slack.

Supported triggers and actions for Jira Service Desk and Pipedrive

Mix and match to build the exact automation you need

Jira Service Desk
Jira Service Desk Triggers & Actions
Request is created in Jira Service Desk
Triggers the automation when a new request is created
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Request is updated in Jira Service Desk
Triggers the automation when a request is updated
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Comment on request in Jira Service Desk
Adds a comment to a request
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Search request in Jira Service Desk
Searches for a request
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Create request in Jira Service Desk
Generates a new request
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Get attachment by ID in Jira Service Desk
Retrieves an attachment by its unique id
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Pipedrive
Pipedrive Triggers & Actions
Instant
Project is created in Pipedrive
Triggers the automation when a new Project is added
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Instant
Project is updated in Pipedrive
Triggers the automation when a Project is updated
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Instant
Project is deleted in Pipedrive
Triggers the automation when a Project is deleted
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Instant
Activity is created in Pipedrive
Triggers the automation when a new activity is created
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Instant
Activity is updated in Pipedrive
Triggers the automation when an activity is updated
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Activity matches filter in Pipedrive
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Instant
Deal is created in Pipedrive
Triggers the automation when a deal is created
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Instant
Deal is updated in Pipedrive
Triggers the automation when a deal is updated
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Deal matches filter in Pipedrive
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Instant
Deal stage is updated in Pipedrive
Triggers the automation when a deal stage is updated
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Instant
Lead is created in Pipedrive
Triggers the automation when a new lead is created
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Instant
Lead is updated in Pipedrive
Triggers the automation when a new lead is created
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Instant
Note is created in Pipedrive
Triggers the automation when a new note is created
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Instant
Note is updated in Pipedrive
Triggers the automation when a note is updated
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Instant
Organization is created in Pipedrive
Triggers the automation when a new organization is created
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Instant
Organization is updated in Pipedrive
Triggers the automation when any organization's profile is modified
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Organization matches filter in Pipedrive
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Instant
Person is created in Pipedrive
Triggers the automation when a new person is created
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Instant
Person is updated in Pipedrive
Triggers the automation when a person's profile is updated
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Person matches filter in Pipedrive
Triggers the automation when a person matches a specified filter
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Instant
Product is added in Pipedrive
Triggers the automation when a new product is added
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Instant
Product is deleted in Pipedrive
Triggers the automation when a product is deleted
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Instant
Product is updated in Pipedrive
Triggers the automation when a product is updated
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Create activity in Pipedrive
Generates a new activity or task
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Update activity in Pipedrive
Updates the activity with the latest information
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Get activity by id in Pipedrive
Retrieves details of an activity using ID
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Delete activity in Pipedrive
Deletes an activity
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Create deal in Pipedrive
Generates a new deal
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Update deal in Pipedrive
Updates deal information based on new criteria or changes
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Search deal in Pipedrive
Searches for a deal
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Get deal by id in Pipedrive
Retrieves a deal by its id
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Convert deal to lead in Pipedrive
Converts a deal into a lead
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Get deal conversion status in Pipedrive
Retrieves the conversion status of a deal
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Add product to deal in Pipedrive
Adds selected product to a deal
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Get products of deal in Pipedrive
Retrieves products associated with a deal
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Add participant to deal in Pipedrive
Adds a participant to a deal
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Get Participants by Deal Id in Pipedrive
Retrieves participants associated with a deal id
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Create lead in Pipedrive
Generates new leads for potential customers
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Convert lead to deal in Pipedrive
Converts a lead into a deal
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Get lead conversion status in Pipedrive
Retrieves the conversion status of a lead
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Search lead in Pipedrive
Searches for a lead
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Delete deal in Pipedrive
Deletes a deal
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Create organization in Pipedrive
Generates a new organization
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Update organization in Pipedrive
Updates organization information
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Search organization in Pipedrive
Finds and retrieves information about a organization
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Get organization by id in Pipedrive
Retrieves details of an organization using ID
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Delete organization in Pipedrive
Deletes an organization
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Create person in Pipedrive
Generates a new person
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Update person in Pipedrive
Updates the information of a person
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Search person in Pipedrive
Retrieves information about a person
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Get person by id in Pipedrive
Retrieves a person's information by their id
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Delete person in Pipedrive
Deletes a person
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Create product in Pipedrive
Generates and launch new products
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Update product in Pipedrive
Updates product information
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Search product in Pipedrive
Searches for a product
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Get product by id in Pipedrive
Retrieves product information using its id
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Get product variations in Pipedrive
Retrieves variations of a product
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Delete product in Pipedrive
Deletes a product
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Add follower in Pipedrive
Increase your follower count
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Create note in Pipedrive
Creates a new note in the particular format
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Update note in Pipedrive
Updates a note with new information
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Search note in Pipedrive
Searches for a note
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Attach file in Pipedrive
Uploads and save the selected file to a task
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Get user by id in Pipedrive
Retrieves user information using their id
Try it →
Search user by email in Pipedrive
Searches for a user using email address
Try it →
Search user by name in Pipedrive
Searches for a user using the name
Try it →

What can you automate with Jira Service Desk + Pipedrive?

Streamline your customer operations by connecting support tickets directly to your sales pipeline with robust automated workflows.

What you can automate?
🔄
Create Pipedrive deals from new Jira Service Desk requests
Automatically generate a new deal in Pipedrive the moment a customer submits a support request in Jira Service Desk. Eliminate manual data transfer between your helpdesk and CRM.
📋
Capture every submitted request field
Map all available ticket details, priority levels, and customer descriptions into your Pipedrive deal fields. Ensure your sales reps have complete context for every inquiry.
🔔
Alert your team instantly on Slack
Notify your sales and support channels in Slack the second a new request is created or a deal stage advances. Keep stakeholders informed without switching tabs.
🔀
Route records based on ticket priority
Send urgent requests to high-priority sales queues in Pipedrive while standard inquiries flow into regular pipelines. Handle each tier according to your business rules.
📝
Keep records updated as tickets change
Automatically update Pipedrive deals whenever Jira Service Desk requests are modified or commented on. Maintain synchronized records across both platforms effortlessly.
🔍
Search and update instead of creating duplicates
Check existing Pipedrive records before creating new entries to prevent duplicate customer profiles. Keep your CRM database clean and organized.
🎯
Handle later deal stage updates and wins
Trigger automated comments in Jira Service Desk when Pipedrive deals advance in stage or reach won status. Align support operations with sales milestones.
💬
Extend your workflow with team messaging
Connect your Jira Service Desk and Pipedrive flow with Slack to broadcast deal updates and ensure fast team response times across departments.
And much more...

Who is Jira Service Desk + Pipedrive integration for?

Support teams and sales reps managing customer inquiries and deals can eliminate manual data entry, keeping records perfectly synchronized across support and CRM platforms.

Operations managers
Operations managers
Sales representatives
Sales representatives
Account managers
Account managers
Customer support leads
Customer support leads
Sales operations specialists
Sales operations specialists
Customer success directors
Customer success directors
📈
Operations managers
You're tracking support metrics and sales pipelines across separate platforms, but your reports only update when someone manually exports data, so the ticket counts and deal values you rely on are always hours behind — with this integration, every new request updates your CRM records instantly and your pipeline metrics stay current.
Sales representatives
You need to act on inbound customer inquiries the moment they arrive, but support tickets sit in Jira Service Desk without reaching your pipeline until someone forwards them manually, so hot leads go cold before you make contact — automating both apps means every customer request creates a Pipedrive deal instantly so you can follow up right away.
🤝
Account managers
You answer to clients who want to see immediate progress on their support requests and account deals, but your team spends hours cross-referencing Jira Service Desk tickets with Pipedrive records during status calls — connecting these apps means all support and sales interactions stay fully synchronized so you can present accurate updates.
📊
Customer support leads
The volume of inbound support tickets is too high for anyone to keep up with manual CRM logging, leading to orphaned customer requests and inconsistent pipeline records — this integration means every ticket automatically generates the correct CRM entry without requiring manual copy-pasting from your team.
🎯
Sales operations specialists
You own the handoff between support requests and sales pipelines, but depend on support agents to manually notify you whenever an enterprise inquiry arrives in Jira Service Desk, resulting in delayed deal creation — automating both apps means every request flows straight into Pipedrive with zero manual delay.
🗂️
Customer success directors
You need a reliable history of all client interactions and support tickets, but keep finding gaps between your ticketing system and your CRM account histories — this integration means every request and deal update is logged permanently, ensuring a complete audit trail for every customer relationship.
Our team

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Why choose Integrately to automate Jira Service Desk + Pipedrive

Build and manage your Jira Service Desk + Pipedrive automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Jira Service Desk + Pipedrive with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
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Frequently Asked Questions

How do I connect Jira Service Desk to Pipedrive?
Frequently Asked Questions
You can easily connect Jira Service Desk to Pipedrive in just one click using ready-made workflows or Integrately AI.
Can I automatically create a Pipedrive deal from a Jira Service Desk request?
Frequently Asked Questions
Can I connect Jira Service Desk, Pipedrive, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for Jira Service Desk and Pipedrive?
Frequently Asked Questions
How does Jira Service Desk handle support request data in this integration?
Frequently Asked Questions
How does Pipedrive organize deals created from support requests?
Frequently Asked Questions
Do I need coding skills to automate Jira Service Desk and Pipedrive?
Frequently Asked Questions
Is the Jira Service Desk and Pipedrive integration free?
Frequently Asked Questions
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