Create Productive.io task for new Jira Service Desk ticket
Jira Service Desk + Productive.io Integration
Jira Service Desk + Productive.io Integration
Integrate Jira Service Desk to Productive.io in one click, or tell Integrately AI how you want each request handled. Turn incoming tickets into billable tasks, update project boards, alert your team, and track time automatically.
Free forever.Use premium features free for 14 days.1.
Request is created in Jira Service Desk- Request is updated in Jira Service Desk
Contact is created in Productive.io Instant- Contact is updated in Productive.io Instant
- Task is created in Productive.io Instant
- Task is updated in Productive.io Instant
- Task is deleted in Productive.io Instant
- Project is created in Productive.io Instant
- Project is updated in Productive.io Instant
- Deal is created in Productive.io Instant
- Deal is updated in Productive.io Instant
- Deal is deleted in Productive.io Instant
- Booking is created in Productive.io Instant
- Booking is updated in Productive.io Instant
- Booking is deleted in Productive.io Instant
- Budget is created in Productive.io Instant
- Budget is updated in Productive.io Instant
- Budget is deleted in Productive.io Instant
- Expense is created in Productive.io Instant
- Expense is updated in Productive.io Instant
- Expense is deleted in Productive.io Instant
- Invoice is created in Productive.io Instant
- Invoice is updated in Productive.io Instant
2.
- Search request in Jira Service Desk
- Comment on request in Jira Service Desk
- Create request in Jira Service Desk
- Get attachment by ID in Jira Service Desk
- Update Contact in Productive.io
- Update task in Productive.io
- Search task by title in Productive.io
- Create task in Productive.io
- Create company in Productive.io
- Search company in Productive.io
- Create contact in Productive.io
- Search contact in Productive.io
- Create booking in Productive.io
- Create task list in Productive.io
- Upload attachment in Productive.io
Trusted by experts at...
Ready Workflows for Jira Service Desk + Productive.io Integration
Capture customer requests, turn them into billable tasks, keep project boards updated, alert your team, and send follow-ups, all in just one click.
Most popular automation
- 1of1
Got a different automation in mind? Describe it and let Integrately AI build it for you.
Connect more apps to your Jira Service Desk + Productive.io flow
Route requests to communication channels, sync project management tools, and notify stakeholders after the core integration runs. Pick a combination and activate it in one click.
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Slack (4)
Slack (4) +
Jira Software Cloud (3)
Jira Software Cloud (3) +
HubSpot (3)
HubSpot (3) +
Toggl (3)
Toggl (3) +
Google Drive (3)
Google Drive (3) +
Gmail (3)
Gmail (3) J
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Create a Productive.io task from every new Jira Service Desk request, and notify your support team in Slack.
New Jira Service Desk requests instantly become tasks in Productive.io while your support channel receives an alert in Slack, eliminating manual handoffs.
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When a Jira Service Desk request is updated, update the task in Productive.io and post an alert in Slack.
Jira Service Desk request updates automatically refresh your Productive.io tasks and notify your team in Slack, keeping everyone informed.
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Search for a request in Jira Service Desk, create a task in Productive.io, and notify your team in Slack.
Search specific Jira Service Desk requests, turn them into Productive.io tasks, and announce the update in Slack automatically.
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Use Claude to summarise new Jira Service Desk requests, create a Productive.io task, and alert your team in Slack.
Claude summarises incoming Jira Service Desk requests before creating a Productive.io task and notifying your Slack channel.
Supported triggers and actions for Jira Service Desk and Productive.io
Mix and match to build the exact automation you need
Jira Service Desk Triggers & Actions
Productive.io Triggers & Actions
Instant
Contact is created in Productive.io
Triggers the automation when a new contact is created
Try it → Instant
Project is created in Productive.io
Triggers the automation when a new project is created
Try it → Instant
Project is updated in Productive.io
Triggers the automation when a project is updated
Try it → Instant
Booking is created in Productive.io
Triggers the automation when a new booking is created
Try it → Instant
Booking is updated in Productive.io
Triggers the automation when a booking is updated
Try it → Instant
Booking is deleted in Productive.io
Triggers the automation when a booking is deleted
Try it → Instant
Budget is updated in Productive.io
Triggers the automation when the budget is updated
Try it → Instant
Expense is created in Productive.io
Triggers the automation when a new expense is added
Try it → Instant
Expense is updated in Productive.io
Triggers the automation when an expense is modified
Try it → Instant
Expense is deleted in Productive.io
Triggers the automation when any expense is deleted
Try it → Instant
Invoice is created in Productive.io
Triggers the automation when any invoice is added or modified
Try it → Instant
Invoice is updated in Productive.io
Triggers the automation when an invoice is updated
Try it → What can you automate with Jira Service Desk + Productive.io?
Connect customer support workflows directly to agency project management to keep teams aligned and billable work on track.
⚡
Turn customer requests into billable tasks instantly
Automatically create a new task in Productive.io whenever a request is created in Jira Service Desk. Eliminate manual handoffs and keep project boards in sync with customer support.
📋
Capture every submitted request detail
Map customer descriptions, attachments, and reporter details from Jira Service Desk directly into Productive.io task fields. Ensure project teams have full context without switching apps.
🔔
Notify your team the moment requests arrive
Alert project managers and support agents instantly when new tickets are logged, ensuring fast response times and rapid project kickoff.
🔀
Route requests based on submitted details
Send urgent support requests to priority project boards in Productive.io while routing standard requests to regular task lists automatically.
🔄
Keep project status aligned with support tickets
Update task details in Productive.io whenever a request is updated in Jira Service Desk, maintaining a single source of truth across support and operations.
🔍
Search and update instead of creating duplicates
Search for existing tasks by title in Productive.io before creating new ones, preventing duplicate entries for recurring customer requests.
📈
Manage project tasks through completion
Track request resolutions from initial creation in Jira Service Desk through task completion and billing preparation in Productive.io.
💬
Extend your workflow to messaging channels
Connect Jira Service Desk, Productive.io, and Slack to notify team channels automatically whenever new tasks are generated from support requests.
And much more...
Who is Jira Service Desk + Productive.io integration for?
Connecting Jira Service Desk and Productive.io helps support teams, agency managers, and project coordinators eliminate manual data entry and keep billable workflows aligned.
Agency Operations Directors
Support Team Leads
Client Account Managers
Project Coordinators
Implementation Specialists
Finance Managers
📊
Agency Operations Directors
You're reviewing support tickets in Jira Service Desk, but billable project tracking stays disconnected in Productive.io — automating both apps means every client request translates directly into a tracked agency task without manual re-entry.
🎧
Support Team Leads
You're managing incoming customer requests in Jira Service Desk, but project teams find out too late to start billable work — with this integration, every ticket instantly creates a Productive.io task so nothing gets missed.
🤝
Client Account Managers
You're answering client questions about ticket resolution in Jira Service Desk, but project progress data lags behind in Productive.io — integrating these apps means your team sees real-time task updates alongside support requests.
📋
Project Coordinators
You're tracking high volumes of client requests in Jira Service Desk, but manual handoffs to Productive.io cause bottlenecks — automating both apps means high task volumes flow directly into agency projects instantly.
⚙️
Implementation Specialists
You're waiting on customer support handoffs from Jira Service Desk to begin onboarding, but notifications arrive late — connecting these apps means your Productive.io onboarding project opens the moment a request is created.
💰
Finance Managers
You're auditing billable hours and project costs in Productive.io, but support time spent in Jira Service Desk often misses billing — this integration means every billable client request is accurately captured as a project task.
Did you know?
Our team can create automations for you... At no extra cost!
Tell us what type of automation you want to make?
Why choose Integrately to automate Jira Service Desk + Productive.io
Build and manage your Jira Service Desk + Productive.io automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.
1,500+ apps connected
Connect Jira Service Desk + Productive.io with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?
1
Select Automation
2
Connect Accounts
3
Automation is ready
Connect Jira Service Desk + Productive.io Now 
In Just 1 Click!
Price Comparison with Popular Alternatives
Popular Alternative
😐
750 Tasks
in $19.99
Integrately
😍
2,000 Tasks
in $19.99
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Frequently Asked Questions
How do I connect Jira Service Desk to Productive.io?
You can connect Jira Service Desk to Productive.io in 1 click using ready-made templates on Integrately. You can also use Integrately AI to build custom workflows connecting Jira Service Desk, Productive.io, and apps like Slack or HubSpot instantly.
Can I automatically create Productive.io tasks when a Jira Service Desk request is created?
Can I connect Jira Service Desk, Productive.io, and Slack?
What is a good Zapier alternative for Jira Service Desk and Productive.io?
How does Jira Service Desk handle request attachments in integrations?
Can I update existing tasks in Productive.io from Jira Service Desk updates?
Do I need coding skills to build Jira Service Desk and Productive.io workflows?
Is the Jira Service Desk and Productive.io integration free?
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