Jira Service Desk + RingCentral Integration

Integrate Jira Service Desk to RingCentral in one click, or tell Integrately AI how you want each ticket handled. Capture call records, generate support requests, alert your team, and trigger follow-ups automatically.

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1.
  • Jira Service Desk
    Request is created in Jira Service Desk
  • Jira Service Desk
    Request is updated in Jira Service Desk
  • RingCentral
    Call is recorded in RingCentral
  • RingCentral
    SMS is received in RingCentral Instant
  • RingCentral
    Call is missed in RingCentral Instant
  • RingCentral
    Call is received in RingCentral Instant
  • RingCentral
    Voicemail received in RingCentral Instant
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2.
  • Jira Service Desk
    Search request in Jira Service Desk
  • Jira Service Desk
    Comment on request in Jira Service Desk
  • Jira Service Desk
    Create request in Jira Service Desk
  • Jira Service Desk
    Get attachment by ID in Jira Service Desk
  • RingCentral
    Create contact in RingCentral
  • RingCentral
    Send SMS in RingCentral
  • RingCentral
    Generate Ringout Call in RingCentral
  • RingCentral
    Search User in RingCentral

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Ready Workflows Ready Workflows for Jira Service Desk + RingCentral Integration

Capture incoming calls, log voicemails, create support requests, alert your team, and update tickets, all in just one click.

Most popular automationmost-popular-automations
Jira Service Desk + RingCentral Integration

Send RingCentral message for new Jira Service Desk ticket

It's easy to stay on top of your support tickets with automatic notifications using this Jira Service Desk - RingCentral integration. Whenever a new ticket is created in Jira Service Desk, you will immediately receive a message in RingCentral notifying you. This way, you can jump on the issue right away and provide the support your customers need.

Plus, since the message includes the ticket number, you can quickly and easily access all the pertinent information. So go ahead and set up automatic RingCentral messages for new Jira Service Desk tickets today - your customers will appreciate it!
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Connect more apps to your Jira Service Desk + RingCentral flow

Send details to team channels, document resolutions in knowledge bases, and sync spreadsheet logs instantly. Pick a combination and activate it in one click.

Jira Service Desk
RingCentral
+
SlackSlack (6)
+
ConfluenceConfluence (4)
+
Jira Software CloudJira Software Cloud (4)
+
Google DriveGoogle Drive (4)
+
Google SheetsGoogle Sheets (4)
+
ZoomZoom (4)
R
J
S
When a RingCentral call is recorded, create a Jira Service Desk request and notify your support channel in Slack
Recorded calls automatically appear in Jira Service Desk as new requests while Slack alerts your team, eliminating manual ticket creation.
R
J
S
When an SMS is received in RingCentral, comment on the Jira Service Desk request and alert your team in Slack
Incoming text messages update existing Jira Service Desk requests instantly and notify your team on Slack for quick action.
J
R
S
When a Jira Service Desk request is updated, initiate a RingCentral call and announce the update in Slack
Ticket updates trigger immediate outreach via RingCentral while keeping your Slack channel informed of every customer interaction.
R
J
S
When a RingCentral call is missed, create a Jira Service Desk request and notify your support channel in Slack
Missed phone calls become trackable Jira Service Desk requests instantly while Slack alerts the team to return the call.
R
J
S
Use ChatGPT to analyze RingCentral voicemails, create a Jira Service Desk request, and notify your team in Slack
Voicemail recordings are summarized by ChatGPT, turned into Jira Service Desk requests, and broadcasted to your Slack channel.
J
R
S
When a Jira Service Desk request is created, search the RingCentral user directory and alert your team in Slack
New support requests trigger a RingCentral user directory lookup and post caller details directly to your Slack channel.

Supported triggers and actions for Jira Service Desk and RingCentral

Mix and match to build the exact automation you need

Jira Service Desk
Jira Service Desk Triggers & Actions
Request is created in Jira Service Desk
Triggers the automation when a new request is created
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Request is updated in Jira Service Desk
Triggers the automation when a request is updated
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Search request in Jira Service Desk
Searches for a request
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Comment on request in Jira Service Desk
Adds a comment to a request
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Create request in Jira Service Desk
Generates a new request
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Get attachment by ID in Jira Service Desk
Retrieves an attachment by its unique id
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RingCentral
RingCentral Triggers & Actions
Call is recorded in RingCentral
Triggers the automation when a call is recorded
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Instant
SMS is received in RingCentral
Triggers the automation when a new text message is received
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Instant
Call is missed in RingCentral
Triggers the automation when a call is missed
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Instant
Call is received in RingCentral
Triggers the automation when a call is received
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Instant
Voicemail received in RingCentral
Triggers the automation when a voicemail is received
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Create contact in RingCentral
Adds a new contact to the RingCentral app
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Send SMS in RingCentral
Sends a text message to particular recipients
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Generate Ringout Call in RingCentral
Initiates a phone call and connect two parties for a ringout conversation
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Search User in RingCentral
Searches for a user
Try it →

What can you automate with Jira Service Desk + RingCentral?

Streamline your support operations by connecting call recordings, text messages, and helpdesk requests into one unified workflow.

What you can automate?
📞
Turn recorded calls into Jira requests instantly
Capture every phone conversation in RingCentral and create a corresponding Jira Service Desk request without manual data entry or note-taking.
💬
Log customer text messages as request comments
Map incoming SMS messages from RingCentral directly into existing Jira Service Desk requests to keep conversation histories unified.
🚨
Alert support teams when calls are missed
Convert missed RingCentral phone calls into actionable Jira Service Desk requests so support agents can follow up with customers immediately.
🔀
Route urgent requests based on call data
Trigger different follow-up actions depending on the specific keywords or details captured during your RingCentral phone interactions.
🔄
Keep request statuses synchronized across tools
Update your helpdesk tickets automatically whenever call activities or customer text messages occur in your unified communications platform.
🔍
Search and verify user profiles automatically
Look up RingCentral user directory details whenever a new Jira Service Desk request arrives to ensure caller data is accurate.
🎙️
Process voicemails into structured support tickets
Turn RingCentral voicemail recordings into Jira Service Desk requests so support teams can review audio transcripts efficiently.
📊
Extend your workflow to team collaboration apps
Send ticket notifications and call summaries directly to Slack or record support data in Google Sheets as soon as requests are created.
And much more...

Who is Jira Service Desk + RingCentral integration for?

Support teams and service managers connect Jira Service Desk and RingCentral to eliminate manual ticket creation, phone logging delays, and missed customer follow-ups.

Support operations managers
Support operations managers
Helpdesk team leads
Helpdesk team leads
Client success directors
Client success directors
Customer support agents
Customer support agents
IT service coordinators
IT service coordinators
Service desk administrators
Service desk administrators
📈
Support operations managers
You report on helpdesk ticket metrics and call volumes, but your tracking spreadsheets only update when agents manually log calls, so your reports are always hours behind — with this integration, every recorded call creates a request instantly and your metrics stay current.
⚡
Helpdesk team leads
You need agents to respond to missed calls and urgent customer requests immediately, but staff find out too late because phone logs live outside your helpdesk — with this integration, every missed call creates a request right away and alerts the team in real time.
🤝
Client success directors
You answer to key accounts that expect fast updates on phone conversations and support tickets, but keeping stakeholders informed requires constant manual emailing — with this integration, every call record and ticket update syncs across your systems automatically.
📞
Customer support agents
Call volume is too high for anyone to keep up by hand, leaving agents bogged down copying phone notes into tickets between calls — with this integration, every phone interaction populates your helpdesk automatically so agents can focus on resolving issues.
🔄
IT service coordinators
You depend on upstream phone communications to hand over technical details before you can investigate bugs, but details get lost between calls and tickets — with this integration, every call and voicemail becomes a structured request instantly.
📋
Service desk administrators
You need a reliable history of customer communications for auditing, but agents keep missing log entries in separate tracking tools — with this integration, every call record and ticket update builds a complete audit trail without manual entry.
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Why choose Integrately to automate Jira Service Desk + RingCentral

Build and manage your Jira Service Desk + RingCentral automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Jira Service Desk + RingCentral with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
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24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
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1
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2
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Frequently Asked Questions

How do I connect Jira Service Desk to RingCentral?
Frequently Asked Questions
You can connect Jira Service Desk to RingCentral in one click using pre-built templates or ask Integrately AI to set up your workflow. It takes minutes to link your accounts alongside apps like Slack and Google Sheets.
Can I automatically create a Jira Service Desk request when a RingCentral call is recorded?
Frequently Asked Questions
Can I connect Jira Service Desk, RingCentral, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for Jira Service Desk and RingCentral?
Frequently Asked Questions
How does Jira Service Desk handle incoming call data from RingCentral?
Frequently Asked Questions
Can RingCentral text messages update existing Jira Service Desk requests?
Frequently Asked Questions
Do I need coding skills to automate Jira Service Desk and RingCentral?
Frequently Asked Questions
Is the Jira Service Desk and RingCentral integration free?
Frequently Asked Questions
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