Jira Service Desk + SolarWinds Service Desk Integration
Integrate Jira Service Desk to SolarWinds Service Desk in one click, or tell Integrately AI how you want each request handled. Create incidents, log requests, notify your team, and track workflows automatically.
Free forever.Use premium features free for 14 days.1.
Request is created in Jira Service Desk- Request is updated in Jira Service Desk
User is created in SolarWinds Service Desk- Incident is created in SolarWinds Service Desk
- Risk is created in SolarWinds Service Desk
- Solution is created in SolarWinds Service Desk
- Change is created in SolarWinds Service Desk
- Contract is created in SolarWinds Service Desk
- Hardware is created in SolarWinds Service Desk
- Problem is created in SolarWinds Service Desk
- Task is created in SolarWinds Service Desk
- Asset is created in SolarWinds Service Desk
- Release is created in SolarWinds Service Desk
2.
- Search request in Jira Service Desk
- Comment on request in Jira Service Desk
- Create request in Jira Service Desk
- Get attachment by ID in Jira Service Desk
- Create incident in SolarWinds Service Desk
- Create solution in SolarWinds Service Desk
- Create contract in SolarWinds Service Desk
- Create hardware in SolarWinds Service Desk
- Create problem in SolarWinds Service Desk
- Create change in SolarWinds Service Desk
- Create asset in SolarWinds Service Desk
- Create user in SolarWinds Service Desk
- Create release in SolarWinds Service Desk
Trusted by experts at...
Ready Workflows for Jira Service Desk + SolarWinds Service Desk Integration
Capture requests, create incidents, log problems, alert your team, and track service levels, all in just one click.
Sorry, we don’t have a ready workflow for this combination yet.
Create your workflow with Integrately AI.Simply describe what you want to automate, and Integrately AI will build it for you.
Connect more apps to your Jira Service Desk + SolarWinds Service Desk flow
Keep stakeholders updated in team channels, document resolutions, track software issues, and manage code repositories as your service tickets move forward. Pick a combination and activate it in one click.
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Slack (8)
Slack (8) +
Confluence (8)
Confluence (8) +
Jira Software Cloud (8)
Jira Software Cloud (8) +
GitHub (8)
GitHub (8) +
Google Drive (8)
Google Drive (8) +
Zoom (8)
Zoom (8) J
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Create a SolarWinds Service Desk incident from every new Jira Service Desk request, and notify your team on Slack
New Jira Service Desk requests immediately generate a SolarWinds Service Desk incident while Slack alerts your support team, eliminating manual ticket copying.
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When a SolarWinds Service Desk incident is created, search the matching Jira Service Desk request and notify your team in Slack
SolarWinds Service Desk incidents locate the originating Jira Service Desk request and notify your channel in Slack instantly.
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When a Jira Service Desk request is updated, create a problem record in SolarWinds Service Desk and post an update in Slack
Updated Jira Service Desk requests create problems in SolarWinds Service Desk and alert your team in Slack.
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Create a Jira Service Desk request for every new SolarWinds Service Desk hardware asset, and confirm it in Slack
SolarWinds Service Desk hardware assets automatically generate tracking requests in Jira Service Desk and notify Slack.
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If a SolarWinds Service Desk incident priority is critical, create a Jira Service Desk request and alert your response channel in Slack
Critical SolarWinds Service Desk incidents trigger priority Jira Service Desk requests and alert your emergency team in Slack.
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When a SolarWinds Service Desk change is created, add a comment in Jira Service Desk and announce it on Slack
New SolarWinds Service Desk changes comment on matching Jira Service Desk requests and notify Slack channels.
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Use Claude to summarise every new Jira Service Desk request, create a SolarWinds Service Desk incident, and post the brief in Slack
Claude summarises incoming Jira Service Desk requests to generate structured SolarWinds Service Desk incidents and Slack briefings.
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When a Jira Service Desk request is created, create an incident in SolarWinds Service Desk, post an update in Slack, and create an Asana task
New Jira Service Desk requests trigger SolarWinds Service Desk incidents, Slack notifications, and follow-up tasks in Asana.
Supported triggers and actions for Jira Service Desk and SolarWinds Service Desk
Mix and match to build the exact automation you need
Jira Service Desk Triggers & Actions
SolarWinds Service Desk Triggers & Actions
User is created in SolarWinds Service Desk
Triggers the automation when a new user is created
Try it → Incident is created in SolarWinds Service Desk
Triggers the automation when an incident is created
Try it → Solution is created in SolarWinds Service Desk
Triggers the automation when a solution is created
Try it → Change is created in SolarWinds Service Desk
Triggers the automation when a particular change occurs
Try it → Contract is created in SolarWinds Service Desk
Triggers the automation when a new contract is created
Try it → Hardware is created in SolarWinds Service Desk
Triggers the automation when new hardware is created
Try it → Problem is created in SolarWinds Service Desk
Triggers the automation when a new problem is created
Try it → Task is created in SolarWinds Service Desk
Triggers the automation when a new task is created
Try it → Asset is created in SolarWinds Service Desk
Triggers the automation when a new asset is created
Try it → Release is created in SolarWinds Service Desk
Triggers the automation when a new released is created
Try it → What can you automate with Jira Service Desk + SolarWinds Service Desk?
Streamline your IT service management operations by automating ticket creation, incident logging, and cross-platform synchronization.
🔄
Create incidents automatically from customer requests
Turn every new request created in Jira Service Desk into a corresponding incident in SolarWinds Service Desk without manual copying or data entry delays.
📋
Capture every submitted request detail
Map all available request fields, descriptions, priorities, and attachments from Jira Service Desk directly into SolarWinds Service Desk records for complete operational context.
💬
Alert support teams instantly on creation
Notify your support staff and technical leads immediately in team channels whenever a high-priority request or incident arrives.
🔀
Route records conditionally based on priority
Evaluate incoming Jira Service Desk request priorities to determine whether to open critical SolarWinds Service Desk incidents or standard problem records.
📝
Keep destination records updated as items change
Synchronize status updates, comments, and modifications across Jira Service Desk and SolarWinds Service Desk in real time.
🔍
Search and update instead of creating duplicates
Check for existing records in SolarWinds Service Desk before creating new entries, preventing duplicate incidents and keeping your database clean.
✅
Handle later lifecycle status changes
Update Jira Service Desk requests automatically whenever SolarWinds Service Desk problems, changes, or solutions reach resolved or closed stages.
🔌
Extend workflows to team communication apps
Connect your core Jira Service Desk and SolarWinds Service Desk automation flow with Slack to broadcast real-time status updates and team alerts.
And much more...
Who is Jira Service Desk + SolarWinds Service Desk integration for?
IT service management teams, help desk supervisors, and operations directors depend on this integration to eliminate manual ticket transfer and keep service metrics accurate.
IT service managers
Incident response teams
Client account directors
Support desk agents
Development leads
IT compliance officers
📈
IT service managers
You're reviewing incident metrics and ticket resolution times across departments, but your service desk reports only update when agents manually copy data between Jira Service Desk and SolarWinds Service Desk, so your dashboard numbers are always hours behind — this integration means every new request and incident synchronizes instantly and your analytics stay current.
⚡
Incident response teams
You need to act fast during critical system outages, but notifications get trapped in separate ticketing queues before reaching your team, so critical response time slips away — automating both apps means every urgent request triggers instant incident creation and your team engages immediately.
🤝
Client account directors
You answer to enterprise clients who demand transparent progress updates on their open requests, but gathering status details requires manual cross-referencing between tools, so client communication is frequently delayed — connecting these apps means every request update flows through automatically and your clients receive prompt reports.
📊
Support desk agents
You handle high volumes of daily customer inquiries that require duplicate logging across platforms, but the sheer volume makes manual data entry prone to missed details, so customer requests fall through the cracks — this integration means incoming tickets are recorded instantly without manual copying and your queue stays perfectly organized.
⚙️
Development leads
You own the engineering follow-up step and depend on support agents to hand over complete technical notes, but crucial details get lost during manual handoffs, so engineers waste hours chasing context — connecting these apps means structured request payloads flow directly into your tracking backlog and nothing gets missed.
📋
IT compliance officers
You need a reliable audit history for every change, asset, and request in your IT environment, but finding gaps between separate service systems takes days of manual auditing, so compliance reviews become stressful — this integration means every transaction is logged chronologically across both platforms and your audit trail remains complete.
Did you know?
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Why choose Integrately to automate Jira Service Desk + SolarWinds Service Desk
Build and manage your Jira Service Desk + SolarWinds Service Desk automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.
1,500+ apps connected
Connect Jira Service Desk + SolarWinds Service Desk with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?
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Frequently Asked Questions
How do I connect Jira Service Desk to SolarWinds Service Desk?
You can connect Jira Service Desk to SolarWinds Service Desk using 1-click automations on Integrately along with tools like Slack, Confluence, and Zoom. Start from a ready template or ask Integrately AI to build the custom integration for your team.
Can I automatically create SolarWinds Service Desk incidents from Jira Service Desk requests?
Can I connect Jira Service Desk, SolarWinds Service Desk, and Slack?
What is a good Zapier alternative for Jira Service Desk and SolarWinds Service Desk?
How does Jira Service Desk handle request data during automation?
Can SolarWinds Service Desk trigger updates when a new incident is created?
Do I need coding skills to automate Jira Service Desk and SolarWinds Service Desk?
Is the Jira Service Desk and SolarWinds Service Desk integration free?
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