Create Jira Service Desk ticket for new Solve CRM contact
Solve CRM + Jira Service Desk Integration
Jira Service Desk + Solve CRM Integration
Integrate Jira Service Desk to Solve CRM in one click, or tell Integrately AI how you want each contact handled. Capture incoming requests, create contacts and companies in Solve CRM, log updates, and trigger team follow-ups automatically.
Free forever.Use premium features free for 14 days.1.
Request is created in Jira Service Desk- Request is updated in Jira Service Desk
Contact is created in Solve CRM- Company is created in Solve CRM
2.
- Search request in Jira Service Desk
- Comment on request in Jira Service Desk
- Create request in Jira Service Desk
- Get attachment by ID in Jira Service Desk
- Create contact in Solve CRM
- Create company in Solve CRM
Trusted by experts at...
Ready Workflows for Jira Service Desk + Solve CRM Integration
Capture customer requests, create Solve CRM contacts and companies, log updates, alert your team, and send follow-ups, all in just one click.
Most popular automation
Create Solve CRM contact from new Jira Service Desk ticket
If you're using {{trigger.CustomerSupport}} to manage your customer support tickets, you may be wondering how to also create corresponding contacts in Solve CRM. Luckily, it's a process that's pretty simple to set up.
Use this {{trigger.CustomerSupport}} - Solve CRM integration to create a connection between the two platforms so that any new ticket created in {{trigger.CustomerSupport}} will automatically create a contact in Solve CRM.
This makes it easy to keep track of your support tickets and contacts in one place.
See moreUse this {{trigger.CustomerSupport}} - Solve CRM integration to create a connection between the two platforms so that any new ticket created in {{trigger.CustomerSupport}} will automatically create a contact in Solve CRM.
This makes it easy to keep track of your support tickets and contacts in one place.
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Create a Solve CRM contact for every new Jira Service Desk request, and notify your support team on Slack
New Jira Service Desk requests appear in Solve CRM as contacts instantly and your support channel hears about it in Slack, so nobody misses a customer enquiry.
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Create a Jira Service Desk request when a new Solve CRM company is created, and post an alert in Slack
New Solve CRM companies automatically trigger a Jira Service Desk request and notify your team on Slack, streamlining customer onboarding.
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Create a Solve CRM company when a Jira Service Desk request is updated, and notify your team on Slack
Updated Jira Service Desk requests create Solve CRM companies and notify your team on Slack for seamless account tracking.
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Create a Jira Service Desk request when a new Solve CRM contact is created, and announce it on Slack
New Solve CRM contacts generate Jira Service Desk requests instantly and notify your team in Slack.
Supported triggers and actions for Jira Service Desk and Solve CRM
Mix and match to build the exact automation you need
Jira Service Desk Triggers & Actions
What can you automate with Jira Service Desk + Solve CRM?
Streamline your customer operations by connecting support requests directly to your CRM workflows.
🔄
Sync support requests to CRM contacts
Automatically turn every new Jira Service Desk request into a contact in Solve CRM. Eliminate manual copy-pasting and keep your client database accurate.
📋
Capture every submitted request field
Map all incoming request details into separate Solve CRM fields instead of just basic names. Your CRM becomes a richer source for client history.
🔔
Notify your team instantly
Trigger team alerts in Slack or Gmail the moment a new request creates a Solve CRM contact, ensuring rapid response times.
🔀
Route requests based on priority
Send high-priority requests to VIP client lists in Solve CRM while logging standard inquiries to regular tracking views.
🔄
Keep your CRM updated on changes
Automatically update company records in Solve CRM whenever a Jira Service Desk request is modified or resolved.
👥
Prevent duplicate records
Search existing Solve CRM entries before creating new contacts or companies from incoming Jira Service Desk requests.
⚡
Handle later status changes
Trigger automated CRM updates or team notifications when a support request status changes or closes.
🔌
Extend your workflow to Slack
Send automated notifications to your support channel in Slack whenever a Jira Service Desk request creates a Solve CRM contact.
And much more...
Who is Jira Service Desk + Solve CRM integration for?
Support managers, customer success leads, and sales teams save hours of manual data entry by automatically connecting customer service requests with CRM records and communications.
Support operations leads
Customer success managers
Account managers
Customer support teams
Sales representatives
Operations administrators
📈
Support operations leads
You rely on accurate request metrics to measure team performance, but your CRM records only update when someone manually exports tickets, so your ticket counts are always delayed — this integration means every new request populates your CRM instantly and your data stays current.
⚡
Customer success managers
You need to act fast when high-priority issues arise, but you find out too late because support tickets and CRM accounts live in separate silos — automating both apps means every customer request creates a CRM record instantly so you can respond without delay.
🤝
Account managers
You answer to key clients who expect prompt updates on their support status, but piecing together ticket history takes valuable time — connecting these apps means your CRM and support workflows stay perfectly synchronized for every client.
📊
Customer support teams
The incoming ticket volume is too high for anyone to keep up by hand across multiple platforms, leading to missed client records — this integration means every request is captured and logged automatically without manual data entry.
🔄
Sales representatives
You own the account relationship and depend on support teams to hand over customer feedback, but important details get lost in transit — automating both apps means every request update flows straight into your CRM records.
🛡️
Operations administrators
You need a reliable history of all customer interactions and keep finding gaps where tickets were never logged in the CRM — this integration means every service request builds a complete, searchable archive.
Did you know?
Our team can create automations for you... At no extra cost!
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Why choose Integrately to automate Jira Service Desk + Solve CRM
Build and manage your Jira Service Desk + Solve CRM automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.
1,500+ apps connected
Connect Jira Service Desk + Solve CRM with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?
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Frequently Asked Questions
How do I connect Jira Service Desk to Solve CRM?
You can connect Jira Service Desk to Solve CRM in one click using ready workflows or by asking Integrately AI to build the automation. It links Jira Service Desk, Solve CRM, and apps like Slack or Gmail instantly.
Can I automatically create Solve CRM contacts from new Jira Service Desk requests?
Can I connect Jira Service Desk, Solve CRM, and Slack?
What is a good Zapier alternative for Jira Service Desk and Solve CRM?
How does Jira Service Desk handle request data in this integration?
How does Solve CRM record new companies and contacts from Jira Service Desk?
Can I automate Jira Service Desk and Solve CRM without coding?
Is the Jira Service Desk and Solve CRM integration free?
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