Jira Service Desk + Survey Monkey Integration

Integrate Jira Service Desk to Survey Monkey in one click, or tell Integrately AI how you want each request handled. Send surveys, create contacts, search collectors, and track feedback automatically.

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Use premium features free for 14 daysUse premium features free for 14 days.
1.
  • Jira Service Desk
    Request is created in Jira Service Desk
  • Jira Service Desk
    Request is updated in Jira Service Desk
  • Survey Monkey
    Survey response is received in Survey Monkey
Arrow Right
2.
  • Jira Service Desk
    Search request in Jira Service Desk
  • Jira Service Desk
    Comment on request in Jira Service Desk
  • Jira Service Desk
    Create request in Jira Service Desk
  • Jira Service Desk
    Get attachment by ID in Jira Service Desk
  • Survey Monkey
    Create contact in Survey Monkey
  • Survey Monkey
    Search contact in Survey Monkey
  • Survey Monkey
    Send survey in Survey Monkey
  • Survey Monkey
    Search survey in Survey Monkey
  • Survey Monkey
    Search collector in Survey Monkey

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Ready Workflows Ready Workflows for Jira Service Desk + Survey Monkey Integration

Capture feedback, create contacts, send surveys, search responses, and update support pipelines, all in just one click.

Most popular automationmost-popular-automations
Jira Service Desk + Survey Monkey Integration

Create Survey Monkey contact for new Jira Service Desk ticket

Any business knows that customer support is a vital part of any business. Not only do you need to be able to solve problems quickly and efficiently, but you also need to create a good impression with each interaction.

One way to do this is to set up this Jira Service Desk - Survey Monkey integration. It will automatically create a Survey Monkey contact for new Jira Service Desk tickets created. This way, you can ensure that each customer who contacts you will receive a prompt and professional response.

Additionally, it can help to build relationships with your customers and create loyalty. So if you're looking for ways to improve your customer service, setting up Survey Monkey contacts for every Jira Service Desk ticket is a great place to start.
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Survey Monkey + Jira Service Desk Integration

Create Jira Service Desk ticket for new Survey Monkey survey response

Creating Jira Service Desk tickets automatically for every new Survey Monkey survey response received can help to ensure that each survey response is dealt with in a timely and efficient manner.

By automatically creating a support ticket, you can help to ensure that each response is routed to the appropriate team member and that follow-up actions are taken in a timely manner. This can help to improve your overall customer satisfaction levels and ensure that each customer receives the best possible service.
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Connect more apps to your Jira Service Desk + Survey Monkey flow

Sync support data with your team channels, project boards, and email to keep everyone aligned. Pick a combination and activate it in one click.

Jira Service Desk
Survey Monkey
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SlackSlack (6)
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Jira Software CloudJira Software Cloud (5)
+
ConfluenceConfluence (4)
+
Google DriveGoogle Drive (4)
+
GmailGmail (4)
+
ZoomZoom (4)
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Add every new Jira Service Desk request to Survey Monkey as a contact, and notify your support channel in Slack
New Jira Service Desk requests appear in Survey Monkey as contacts instantly and your support channel hears about it in Slack.
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J
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When a Survey Monkey response is received, create a request in Jira Service Desk and notify your team in Slack
Survey responses automatically open Jira Service Desk requests and notify your team in Slack without manual checks.
J
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When a Jira Service Desk request is updated, search contacts in Survey Monkey and post the update in Slack
Updated Jira Service Desk requests check Survey Monkey contacts and post the update to your Slack channel.
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If a Jira Service Desk request is urgent, create a contact in Survey Monkey and alert your priority channel in Slack
Urgent Jira Service Desk requests instantly create Survey Monkey contacts and alert your priority channel in Slack.
J
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Use Claude to summarise every Jira Service Desk request, create a Survey Monkey contact, and post the brief in Slack
Claude summarises Jira Service Desk requests, creates Survey Monkey contacts, and shares briefs in Slack.
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Turn every Jira Service Desk request into a Survey Monkey contact, log it in Confluence, and announce it in Slack
Jira Service Desk requests become Survey Monkey contacts, update Confluence documentation, and notify Slack.

Supported triggers and actions for Jira Service Desk and Survey Monkey

Mix and match to build the exact automation you need

Jira Service Desk
Jira Service Desk Triggers & Actions
Request is created in Jira Service Desk
Triggers the automation when a new request is created
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Request is updated in Jira Service Desk
Triggers the automation when a request is updated
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Search request in Jira Service Desk
Searches for a request
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Comment on request in Jira Service Desk
Adds a comment to a request
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Create request in Jira Service Desk
Generates a new request
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Get attachment by ID in Jira Service Desk
Retrieves an attachment by its unique id
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Survey Monkey
Survey Monkey Triggers & Actions
Survey response is received in Survey Monkey
Triggers the automation when a survey response is submitted
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Create contact in Survey Monkey
Adds a new contact to the database
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Search contact in Survey Monkey
Finds and retrieves contact information
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Send survey in Survey Monkey
Sends a reply
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Search survey in Survey Monkey
Searches for a survey
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Search collector in Survey Monkey
Searches for a collector
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What can you automate with Jira Service Desk + Survey Monkey?

Streamline your customer support workflows by connecting request creation and survey responses into seamless automated pipelines.

What you can automate?
🔄
Sync Jira Service Desk requests to Survey Monkey contacts
Automatically create a contact in Survey Monkey whenever a new request is created in Jira Service Desk. Eliminate manual data transfer and keep your respondent lists up to date.
📋
Capture every submitted request field accurately
Map all available request attributes and survey answers into your destination fields instead of just basic contact names. Your records become a comprehensive source for review.
🔔
Notify your support team instantly on new responses
Alert the right agents as soon as a survey response is received or a support request is created. Keep your entire team informed without manual checking.
🔀
Route requests based on submitted criteria
Trigger different actions depending on specific fields submitted in your Jira Service Desk requests or Survey Monkey responses. Send urgent cases to priority channels.
🔄
Keep records updated as tickets evolve
Automatically update existing contacts and requests when status changes occur in either Jira Service Desk or Survey Monkey. Maintain consistent data across systems.
🔍
Search and update instead of creating duplicates
Look up existing records in Survey Monkey before creating new contacts from Jira Service Desk requests. Keep your database clean and free of duplicate entries.
📌
Handle later status changes and resolutions
Trigger automated workflows when requests are updated, commented on, or completed in Jira Service Desk. Keep all connected platforms aligned with ticket progress.
🌐
Extend your workflow to team chat apps
Connect Jira Service Desk and Survey Monkey to Slack to notify your team, share feedback summaries, and coordinate support responses instantly.
And much more...

Who is Jira Service Desk + Survey Monkey integration for?

Support managers, customer success leads, and product teams use this integration to keep customer feedback and service requests perfectly synchronised across platforms.

Support operations analysts
Support operations analysts
Customer success managers
Customer success managers
Client account directors
Client account directors
Support team leads
Support team leads
Customer support agents
Customer support agents
Quality assurance specialists
Quality assurance specialists
📈
Support operations analysts
You're reviewing feedback metrics across disconnected tools but your survey lists only update when someone manually exports contacts, so the response counts you're reporting on are always outdated — with this integration, every new support request lands in your survey tool instantly and your data stays current.
Customer success managers
You manage client accounts and need to act fast on negative survey responses, but you find out about feedback hours too late — automating both apps means survey data triggers immediate request creation in your support desk so you can resolve issues before accounts churn.
🤝
Client account directors
You answer to external stakeholders who want to see comprehensive records of all support interactions and survey feedback, but tracking logs keep missing entries — connecting these apps means every ticket and survey response is captured automatically for client review.
📊
Support team leads
The incoming ticket volume is too high for your agents to keep up by hand while manually updating survey contact lists, leading to widespread data gaps — this integration means every support request and survey contact syncs instantly without manual intervention.
🔄
Customer support agents
You own the ticket resolution step and depend on someone upstream to hand over correct survey context, but details get lost in transit — automating both apps means every request arrives pre-populated with complete survey respondent data.
📁
Quality assurance specialists
You need a reliable history of customer interactions and keep finding gaps between your ticketing system and survey archives — this integration means every customer record maintains a complete, auditable trail across platforms.
Our team

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Why choose Integrately to automate Jira Service Desk + Survey Monkey

Build and manage your Jira Service Desk + Survey Monkey automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Jira Service Desk + Survey Monkey with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?

How Integrately Works?

1
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2
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Automation is ready
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Frequently Asked Questions

How do I connect Jira Service Desk to Survey Monkey?
Frequently Asked Questions
You can connect Jira Service Desk to Survey Monkey instantly using Integrately. Choose from 1-click ready templates or ask Integrately AI to build your custom workflow, integrating with apps like Slack, Gmail, and Google Drive effortlessly.
Can I automatically create Survey Monkey contacts from new Jira Service Desk requests?
Frequently Asked Questions
Can I connect Jira Service Desk, Survey Monkey, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for Jira Service Desk and Survey Monkey?
Frequently Asked Questions
How are Jira Service Desk request updates handled in Survey Monkey?
Frequently Asked Questions
Can survey responses from Survey Monkey create Jira Service Desk requests?
Frequently Asked Questions
Do I need coding skills to automate Jira Service Desk and Survey Monkey?
Frequently Asked Questions
Is the Jira Service Desk and Survey Monkey integration free?
Frequently Asked Questions
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Want to automate something else in your workflow?

You Can Also Connect Jira Service Desk or Survey Monkey With 1500+ Other Apps

Jira Service Desk
Popular Jira Service Desk Integrations
Connect Jira Service Desk to CRMs, project boards, and messaging tools to manage and follow up on your customer service tickets.
Survey Monkey
Popular Survey Monkey Integrations
Sync Survey Monkey with marketing platforms, spreadsheets, and notification tools to keep survey feedback working across your stack.