Jira Service Desk + tawk.to Integration

Integrate Jira Service Desk to tawk.to in one click, or tell Integrately AI how you want each ticket handled. Sync customer chats, create and update requests, log transcripts, and alert your support team automatically.

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1.
  • Jira Service Desk
    Request is created in Jira Service Desk
  • Jira Service Desk
    Request is updated in Jira Service Desk
  • tawk.to
    Transcript is created in tawk.to Instant
  • tawk.to
    Chat has started in tawk.to Instant
  • tawk.to
    Chat has ended in tawk.to Instant
  • tawk.to
    Ticket is created in tawk.to Instant
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2.
  • Jira Service Desk
    Search request in Jira Service Desk
  • Jira Service Desk
    Comment on request in Jira Service Desk
  • Jira Service Desk
    Create request in Jira Service Desk
  • Jira Service Desk
    Get attachment by ID in Jira Service Desk

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Ready Workflows Ready Workflows for Jira Service Desk + tawk.to Integration

Create requests, sync customer chats, log transcripts, alert your support team, and track follow-ups, all in just one click.

Most popular automationmost-popular-automations
tawk.to + Jira Service Desk Integration

Create Jira Service Desk ticket for new tawk.to chat

Creating Jira Service Desk tickets automatically for every new tawk.to chat received can help to ensure that each chat is dealt with in a timely and efficient manner.

By automatically creating a support ticket, you can help to ensure that each response is routed to the appropriate team member and that follow-up actions are taken in a timely manner. This can help to improve your overall customer satisfaction levels and ensure that each customer receives the best possible service.
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Connect more apps to your Jira Service Desk + tawk.to flow

Route support conversations to team channels, update project docs, and sync customer data across your entire toolkit. Pick a combination and activate it in one click.

Jira Service Desk
tawk.to
+
SlackSlack (4)
+
ConfluenceConfluence (3)
+
Jira Software CloudJira Software Cloud (3)
+
Google DriveGoogle Drive (3)
+
Google SheetsGoogle Sheets (3)
+
ZoomZoom (3)
T
J
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Create a Jira Service Desk request from every new tawk.to ticket, and notify your support channel in Slack
New tawk.to tickets immediately become Jira Service Desk requests while your support channel hears about it in Slack, removing manual copy-pasting.
T
J
S
Log tawk.to transcripts in Jira Service Desk requests, and alert your team in Slack
Completed tawk.to chats attach to Jira Service Desk requests and notify your team in Slack, keeping records centralised.
T
J
S
When a tawk.to chat starts, search Jira Service Desk for existing requests and notify the agent in Slack
Active tawk.to chats search Jira Service Desk history and alert the assigned agent in Slack instantly.
T
J
S
Use Claude to summarise tawk.to chat transcripts, create a Jira Service Desk request, and brief your team in Slack
Claude generates a clean summary of every tawk.to chat before creating a Jira Service Desk request and posting the brief in Slack.

Supported triggers and actions for Jira Service Desk and tawk.to

Mix and match to build the exact automation you need

Jira Service Desk
Jira Service Desk Triggers & Actions
Request is created in Jira Service Desk
Triggers the automation when a new request is created
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Request is updated in Jira Service Desk
Triggers the automation when a request is updated
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Search request in Jira Service Desk
Searches for a request
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Comment on request in Jira Service Desk
Adds a comment to a request
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Create request in Jira Service Desk
Generates a new request
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Get attachment by ID in Jira Service Desk
Retrieves an attachment by its unique id
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tawk.to
tawk.to Triggers & Actions
Instant
Transcript is created in tawk.to
Fires when a new conversation transcript is generated
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Instant
Chat has started in tawk.to
Triggers the automation when a new conversation is initiated
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Instant
Chat has ended in tawk.to
Triggers the automation when a chat is marked as complete
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Instant
Ticket is created in tawk.to
Triggers the automation when a new ticket is created
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No action is available

What can you automate with Jira Service Desk + tawk.to?

Streamline your customer service workflows by connecting live chat events directly to your ticketing operations.

What you can automate?
🎯
Create requests from live chat tickets automatically
Turn every incoming tawk.to ticket into an organised Jira Service Desk request the moment a customer reaches out.
📝
Capture complete chat transcripts and submitted fields
Map full tawk.to chat histories and submitted ticket details straight into Jira Service Desk request comments.
🔔
Alert your support team instantly on messaging channels
Notify agents the second a new customer conversation or support ticket is created across your apps.
🔀
Route requests based on customer priority and chat tags
Send urgent live chat enquiries to priority Jira queues while routine questions follow standard workflows.
🔄
Keep request statuses updated as chats progress
Reflect chat closure and follow-up stages across both tawk.to records and Jira Service Desk requests.
🔍
Search existing request history before creating new records
Look up previous customer tickets in Jira Service Desk whenever a new tawk.to chat session begins.
⏱️
Handle later status changes and chat completion events
Trigger follow-up actions and update request details automatically when a tawk.to chat session ends.
🔌
Extend your support workflow to team collaboration tools
Connect your core pair with Slack to notify team members and streamline internal communication.
And much more...

Who is Jira Service Desk + tawk.to integration for?

Support managers, customer success teams, and operations leads use this integration to keep ticketing systems and live chat conversations perfectly synchronised without manual data entry.

Support operations analysts
Support operations analysts
Customer support leads
Customer support leads
Client success managers
Client success managers
High-volume support teams
High-volume support teams
Technical support engineers
Technical support engineers
Quality assurance leads
Quality assurance leads
📈
Support operations analysts
You're reviewing ticket volumes in Jira Service Desk, but your performance reports only update when someone manually exports tawk.to chat transcripts, so the metrics you're optimising against are always outdated — this integration means every new tawk.to chat lands in your system instantly and your dashboard stays current.
⚡
Customer support leads
You need to act fast when high-priority issues arise, but you find out about escalations long after live chats close because notifications are buried in separate tabs — automating both apps means every urgent tawk.to ticket triggers an immediate Jira Service Desk request and alerts your team right away.
🤝
Client success managers
You answer to key clients who want to see prompt follow-up on reported issues, but tracking down chat logs across tawk.to and ticketing systems slows your updates down — connecting these apps means every customer interaction is logged and progress is visible in Jira Service Desk instantly.
📥
High-volume support teams
The incoming chat volume in tawk.to is too high for anyone to keep up with by hand, leading to missed tickets and unrecorded customer queries — this integration means every single chat and ticket is captured as a Jira Service Desk request without manual effort.
🔄
Technical support engineers
You own the troubleshooting step and depend on front-line agents to hand over complete chat histories before you can begin debugging — automating both apps means every tawk.to transcript flows directly into Jira Service Desk with all customer details intact.
📋
Quality assurance leads
You need a reliable history of customer interactions for auditing, but you keep finding gaps where chat logs were never attached to support requests — connecting these apps means every tawk.to interaction is permanently linked to your Jira Service Desk records.
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Why choose Integrately to automate Jira Service Desk + tawk.to

Build and manage your Jira Service Desk + tawk.to automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Jira Service Desk + tawk.to with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
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20M+ Ready Automations
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AI that builds your automations
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24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
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Secure by design
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Frequently Asked Questions

How do I connect Jira Service Desk to tawk.to?
Frequently Asked Questions
You can connect Jira Service Desk to tawk.to instantly using 1-click ready workflows on Integrately. Choose a template or ask Integrately AI to set up your custom automation connecting Slack, Google Sheets, and other tools.
Can I automatically create Jira Service Desk requests from new tawk.to chats?
Frequently Asked Questions
Can I connect Jira Service Desk, tawk.to, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for Jira Service Desk and tawk.to?
Frequently Asked Questions
How does Jira Service Desk handle incoming tickets from tawk.to chats?
Frequently Asked Questions
Can tawk.to chat transcripts be logged in Jira Service Desk requests?
Frequently Asked Questions
Do I need coding skills to automate Jira Service Desk and tawk.to?
Frequently Asked Questions
Is the Jira Service Desk and tawk.to integration free?
Frequently Asked Questions
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