Jira Service Desk + Textgun SMS Integration

Integrate Jira Service Desk to Textgun SMS in one click, or tell Integrately AI how you want each request handled. Notify customers instantly, send SMS updates for urgent issues, alert your team, and track follow-ups automatically.

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1.
  • Jira Service Desk
    Request is created in Jira Service Desk
  • Jira Service Desk
    Request is updated in Jira Service Desk
  • Textgun SMS
    Message is received in Textgun SMS
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2.
  • Jira Service Desk
    Search request in Jira Service Desk
  • Jira Service Desk
    Comment on request in Jira Service Desk
  • Jira Service Desk
    Create request in Jira Service Desk
  • Jira Service Desk
    Get attachment by ID in Jira Service Desk
  • Textgun SMS
    Send SMS message in Textgun SMS

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Ready Workflows Ready Workflows for Jira Service Desk + Textgun SMS Integration

Notify customers instantly, send SMS alerts for urgent tickets, update request records, and track follow-ups, all in just one click.

Most popular automationmost-popular-automations
Jira Service Desk + Textgun SMS Integration

Send Textgun SMS message for new Jira Service Desk ticket

It's easy to stay on top of your support tickets with automatic notifications using this Jira Service Desk - Textgun SMS integration. Whenever a new ticket is created in Jira Service Desk, you will immediately receive a message in Textgun SMS notifying you. This way, you can jump on the issue right away and provide the support your customers need.

Plus, since the message includes the ticket number, you can quickly and easily access all the pertinent information. So go ahead and set up automatic Textgun SMS messages for new Jira Service Desk tickets today - your customers will appreciate it!
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Connect more apps to your Jira Service Desk + Textgun SMS flow

Connect your support communications to CRMs, team chat, documentation, and email to streamline operations. Pick a combination and activate it in one click.

Jira Service Desk
Textgun SMS
+
SlackSlack (3)
+
ConfluenceConfluence (3)
+
Jira Software CloudJira Software Cloud (3)
+
ZendeskZendesk (3)
+
Google DriveGoogle Drive (3)
+
GmailGmail (3)
J
T
S
Create a Jira Service Desk request, send a confirmation via Textgun SMS, and notify your support channel on Slack
New Jira Service Desk requests trigger an instant text via Textgun SMS and alert your support team on Slack, so customers stay informed and staff never miss a ticket.
T
J
S
When a Textgun SMS message is received, create a request in Jira Service Desk and notify your triage team on Slack
Incoming texts through Textgun SMS automatically generate a new request in Jira Service Desk and notify your triage channel on Slack.
J
T
S
When a Jira Service Desk request is updated, send a Textgun SMS status update and post the change on Slack
Request updates in Jira Service Desk automatically trigger a Textgun SMS status notification and post a progress update on Slack.

Supported triggers and actions for Jira Service Desk and Textgun SMS

Mix and match to build the exact automation you need

Jira Service Desk
Jira Service Desk Triggers & Actions
Request is created in Jira Service Desk
Triggers the automation when a new request is created
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Request is updated in Jira Service Desk
Triggers the automation when a request is updated
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Search request in Jira Service Desk
Searches for a request
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Comment on request in Jira Service Desk
Adds a comment to a request
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Create request in Jira Service Desk
Generates a new request
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Get attachment by ID in Jira Service Desk
Retrieves an attachment by its unique id
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Textgun SMS
Textgun SMS Triggers & Actions
Message is received in Textgun SMS
Triggers the automation when a new message is received
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Send SMS message in Textgun SMS
Sends a text message to particular recipients
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What can you automate with Jira Service Desk + Textgun SMS?

Streamline your support operations by connecting customer requests with instant SMS notifications and automated tracking.

What you can automate?
💬
Send instant SMS confirmations for every request
Trigger an automated text message via Textgun SMS the moment a new request is created in Jira Service Desk, keeping customers immediately informed.
📋
Capture complete request details in text messages
Map customer names, ticket IDs, and request descriptions directly into your Textgun SMS message content without manual typing.
🚨
Notify support staff when urgent requests arrive
Alert technicians via Textgun SMS immediately when high-priority support issues are logged in Jira Service Desk.
🔀
Route SMS templates based on request priority
Send different text message formats through Textgun SMS depending on the category or severity selected in Jira Service Desk.
🔄
Synchronize status updates via text message
Automatically dispatch progress updates through Textgun SMS whenever a Jira Service Desk request changes status.
🔍
Search requests before sending duplicate texts
Verify existing records in Jira Service Desk before triggering outbound text messages to prevent redundant notifications.
✅
Trigger resolution and feedback SMS alerts
Send a satisfaction survey or completion notice via Textgun SMS the moment a Jira Service Desk request is marked resolved.
🔌
Extend workflows to Slack support channels
Create requests in Jira Service Desk, send Textgun SMS confirmations, and post team alerts to Slack simultaneously.
And much more...

Who is Jira Service Desk + Textgun SMS integration for?

Support teams, customer success managers, and operations leads looking to automate customer communication, reduce manual ticket handling, and eliminate delayed updates.

Data Analysts
Data Analysts
Support Team Leads
Support Team Leads
Client Success Managers
Client Success Managers
Operations Managers
Operations Managers
Technical Support Specialists
Technical Support Specialists
Customer Experience Directors
Customer Experience Directors
📈
Data Analysts
You're reviewing support volumes in Jira Service Desk, but your SMS logs only update when someone exports them manually, so your response time metrics are always a few hours behind — with this integration, every request lands in your communication logs instantly and your reports stay current.
🚨
Support Team Leads
You're tracking urgent tickets in Jira Service Desk, but technicians find out about escalations too late, so customers experience frustrating delays — automating both apps means every high-priority request triggers an instant SMS alert so your team responds immediately.
🤝
Client Success Managers
You're managing customer requests in Jira Service Desk, but clients constantly ask for status updates because outbound notifications require manual work — connecting these apps means every request update automatically dispatches a progress text so clients always stay informed.
📈
Operations Managers
You're handling high volumes of requests in Jira Service Desk, but manual text messaging cannot keep pace with incoming ticket rates, so communication bottlenecks slow down resolution — this integration means every new request automatically triggers a confirmation SMS so throughput scales effortlessly.
🛠️
Technical Support Specialists
You're resolving technical requests in Jira Service Desk, but you depend on customer replies via SMS to proceed with troubleshooting and keep records aligned — automating both apps means incoming text replies update your tickets instantly and keep your workflow moving.
🗂️
Customer Experience Directors
You're auditing customer interactions in Jira Service Desk, but missing communication logs leave audit gaps across your support history — with this integration, every sent and received SMS message is tied to the request thread and your records remain complete.
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Why choose Integrately to automate Jira Service Desk + Textgun SMS

Build and manage your Jira Service Desk + Textgun SMS automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Jira Service Desk + Textgun SMS with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
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AI that builds your automations
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24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
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Frequently Asked Questions

How do I connect Jira Service Desk to Textgun SMS?
Frequently Asked Questions
You can connect Jira Service Desk to Textgun SMS instantly using 1-click ready workflows or Integrately AI. Start by linking your accounts, then combine tools like Slack, Google Drive, and Gmail to customize your support automation.
Can I send automated SMS updates when a Jira Service Desk request is created?
Frequently Asked Questions
Can I connect Jira Service Desk, Textgun SMS, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for Jira Service Desk and Textgun SMS?
Frequently Asked Questions
How does Jira Service Desk handle request data in this integration?
Frequently Asked Questions
How does Textgun SMS process outbound text messages?
Frequently Asked Questions
Can I set up this automation without writing any code?
Frequently Asked Questions
Is the Jira Service Desk and Textgun SMS integration free?
Frequently Asked Questions
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