Jira Service Desk + TMetric Integration

Integrate Jira Service Desk to TMetric in one click, or tell Integrately AI how you want each request handled. Track billable hours, create time entries, log projects, and streamline your billing automatically.

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1.
  • Jira Service Desk
    Request is created in Jira Service Desk
  • Jira Service Desk
    Request is updated in Jira Service Desk
  • TMetric
    Task is created in TMetric
  • TMetric
    Task is completed in TMetric
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2.
  • Jira Service Desk
    Search request in Jira Service Desk
  • Jira Service Desk
    Comment on request in Jira Service Desk
  • Jira Service Desk
    Create request in Jira Service Desk
  • Jira Service Desk
    Get attachment by ID in Jira Service Desk
  • TMetric
    Create task in TMetric
  • TMetric
    Create time entry in TMetric
  • TMetric
    Start timer in TMetric
  • TMetric
    Stop timer in TMetric
  • TMetric
    Create client in TMetric
  • TMetric
    Create project in TMetric

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Ready Workflows Ready Workflows for Jira Service Desk + TMetric Integration

Track billable hours from support requests, create time entries, log projects, update clients, and manage billings, all in just one click.

Most popular automationmost-popular-automations
Jira Service Desk + TMetric Integration

Create TMetric task from new Jira Service Desk ticket

If you're using Jira Service Desk for customer support and TMetric for time tracking, then this automation is for you.

This can help you bill customers for the time you spend on their ticket, or simply keep track of how much time is being spent on support task. It's easy to set up and only takes a few minutes!
Activate
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Got a different task in mind? Describe it

Got a different automation in mind? Describe it and let Integrately AI build it for you.

Connect more apps to your Jira Service Desk + TMetric flow

Sync customer support tasks with documentation, team chat, spreadsheets, and billing tools to keep your entire business aligned. Pick a combination and activate it in one click.

Jira Service Desk
TMetric
+
Jira Software CloudJira Software Cloud (4)
+
ConfluenceConfluence (3)
+
SlackSlack (4)
+
Google SheetsGoogle Sheets (3)
+
GmailGmail (3)
+
HubSpotHubSpot (3)
J
T
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Create a TMetric task from every Jira Service Desk request, and create a matching issue in Jira Software Cloud.
Support requests automatically generate tracking tasks in TMetric and engineering issues in Jira Software Cloud without manual entry.
J
T
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When a Jira Service Desk request is updated, start a timer in TMetric and update the issue in Jira Software Cloud.
Active support tickets immediately start billable tracking in TMetric while updating your Jira Software Cloud workflow.
J
T
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If a Jira Service Desk request is marked high priority, create a priority TMetric task and flag it in Jira Software Cloud.
Urgent support requests automatically receive priority billing setup in TMetric and urgent flagging in Jira Software Cloud.
T
J
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When a TMetric task is completed for a Jira Service Desk request, update the issue in Jira Software Cloud and post a note.
Completed time tracking tasks automatically close out the Jira Service Desk request and notify Jira Software Cloud.

Supported triggers and actions for Jira Service Desk and TMetric

Mix and match to build the exact automation you need

Jira Service Desk
Jira Service Desk Triggers & Actions
Request is created in Jira Service Desk
Triggers the automation when a new request is created
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Request is updated in Jira Service Desk
Triggers the automation when a request is updated
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Search request in Jira Service Desk
Searches for a request
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Comment on request in Jira Service Desk
Adds a comment to a request
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Create request in Jira Service Desk
Generates a new request
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Get attachment by ID in Jira Service Desk
Retrieves an attachment by its unique id
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TMetric
TMetric Triggers & Actions
Task is created in TMetric
Triggers the automation when a new task is created
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Task is completed in TMetric
Triggers the automation when any task is completed
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Create task in TMetric
Creates a new task
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Create time entry in TMetric
Creates a new time entry without manual input
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Start timer in TMetric
Initiates a countdown or stopwatch for tracking time
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Stop timer in TMetric
Stops the timer countdown
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Create client in TMetric
Generates a new client profile
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Create project in TMetric
Creates a new project
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What can you automate with Jira Service Desk + TMetric + TMetric?

Streamline your customer support and billable time tracking with powerful automated workflows.

What you can automate?
⏱️
Create TMetric tasks from new support requests
Automatically generate a new tracking task in TMetric the moment a customer submits a request in Jira Service Desk. Eliminate manual data entry and start tracking time instantly.
📋
Capture every submitted request field
Map all ticket details, descriptions, and priority levels from Jira Service Desk directly into TMetric task fields. Ensure your billing records contain complete context.
🔔
Alert team members on instant triggers
Notify support leads and billing managers immediately when new client requests arrive or when tasks are updated. Keep your entire team aligned without manual messaging.
🔀
Route tasks based on priority levels
Set up conditional workflows that assign high-priority support tickets to specialized billing tiers in TMetric while routing standard requests normally.
🔄
Keep time tracking updated dynamically
Automatically record time entries and start or stop timers in TMetric whenever corresponding Jira Service Desk requests undergo status changes.
🔍
Search and update existing records
Prevent duplicate entries by searching for existing requests and updating matching time tracking tasks rather than creating redundant records.
✅
Handle task completion workflows seamlessly
Automatically comment on Jira Service Desk requests and finalize reporting when TMetric tasks are marked completed by your team.
🌐
Extend your workflow to external apps
Connect your core support and billing pair with Slack, Google Sheets, Gmail, or HubSpot to build comprehensive multi-step business pipelines.
And much more...

Who is Jira Service Desk + TMetric integration for?

Teams managing billable support operations and client service requests use this integration to eliminate manual time tracking and ticket handoffs.

Finance directors
Finance directors
Support operations leads
Support operations leads
Client account managers
Client account managers
Support team supervisors
Support team supervisors
Service desk agents
Service desk agents
Operations auditors
Operations auditors
📈
Finance directors
You rely on accurate billable hours reported from support tickets, but manual time tracking leaves revenue gaps across client accounts — with this integration, every support request immediately establishes billable tracking in TMetric and your financial audits stay accurate.
⚡
Support operations leads
You manage incoming client requests and need tasks created instantly without delays, but manual handoffs cause missed deadlines — connecting these apps means every Jira Service Desk request automatically generates a tracking task in TMetric so nothing slips through.
🤝
Client account managers
You answer to external clients demanding transparent progress reports on their support tasks, but manual status checking wastes hours — automating both apps means ticket updates sync directly into billing records and your client communications remain accurate.
📊
Support team supervisors
You handle massive ticket volumes every single day and struggle to keep time logs aligned with requests, but manual entry cannot keep up — with this integration, every ticket action instantly populates your time tracking software and operational data stays current.
🛠️
Service desk agents
You depend on upstream ticket creation to kick off billable work for clients, but waiting for manual task setup slows you down — this integration means every new request triggers immediate time tracking in TMetric so you can start working right away.
📁
Operations auditors
You need a flawless audit history of support ticket resolutions and time entries, but manual record keeping always leaves gaps — automating both apps means every request and completed task creates an unshakeable audit trail.
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Why choose Integrately to automate Jira Service Desk + TMetric

Build and manage your Jira Service Desk + TMetric automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Jira Service Desk + TMetric with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?

How Integrately Works?

1
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2
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3
Automation is ready
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Frequently Asked Questions

How do I connect Jira Service Desk to TMetric?
Frequently Asked Questions
You can connect Jira Service Desk to TMetric in 1-click using ready templates or by using Integrately AI. With 42,000+ active users and 1,500+ integrations, it takes seconds to sync your support tickets with billable time tracking.
Can I automatically create TMetric tasks from Jira Service Desk requests?
Frequently Asked Questions
Can I connect Jira Service Desk, TMetric, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for Jira Service Desk and TMetric?
Frequently Asked Questions
How are Jira Service Desk request updates handled in TMetric?
Frequently Asked Questions
Can TMetric task completions update Jira Service Desk requests?
Frequently Asked Questions
Do I need coding skills to automate Jira Service Desk and TMetric?
Frequently Asked Questions
Is the Jira Service Desk and TMetric integration free?
Frequently Asked Questions
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You Can Also Connect Jira Service Desk or TMetric With 1500+ Other Apps

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