Jira Service Desk + Userback Integration

Integrate Jira Service Desk to Userback in one click, or tell Integrately AI how you want each feedback handled. Capture Userback feedback, create Jira Service Desk requests, assign support tickets, and alert your team automatically.

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1.
  • Jira Service Desk
    Request is created in Jira Service Desk
  • Jira Service Desk
    Request is updated in Jira Service Desk
  • Userback
    Feedback is collected in Userback Instant
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2.
  • Jira Service Desk
    Search request in Jira Service Desk
  • Jira Service Desk
    Comment on request in Jira Service Desk
  • Jira Service Desk
    Create request in Jira Service Desk
  • Jira Service Desk
    Get attachment by ID in Jira Service Desk

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Ready Workflows Ready Workflows for Jira Service Desk + Userback Integration

Capture feedback, create support requests, update tickets, and notify your support team, all in just one click.

Most popular automationmost-popular-automations
Userback + Jira Service Desk Integration

Create Jira Service Desk ticket for new Userback feedback

Creating Jira Service Desk tickets automatically for every new Userback feedback received can help to ensure that each feedback is dealt with in a timely and efficient manner.

By automatically creating a support ticket, you can help to ensure that each response is routed to the appropriate team member and that follow-up actions are taken in a timely manner. This can help to improve your overall customer satisfaction levels and ensure that each customer receives the best possible service.
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Connect more apps to your Jira Service Desk + Userback flow

Send feedback details to messaging tools, document bases, and storage platforms the moment requests are created. Pick a combination and activate it in one click.

Jira Service Desk
Userback
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SlackSlack (6)
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ConfluenceConfluence (5)
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GitHubGitHub (5)
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NotionNotion (5)
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Google DriveGoogle Drive (5)
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LoomLoom (4)
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When feedback is collected in Userback, create a request in Jira Service Desk and notify your support team on Slack.
Userback feedback becomes a new Jira Service Desk request instantly while your support team gets notified on Slack.
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When feedback is collected in Userback, comment on request in Jira Service Desk and post an update on Slack.
Add feedback details as a comment on existing Jira Service Desk requests and notify your team on Slack.
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When feedback is collected in Userback, search request in Jira Service Desk and alert your team on Slack.
Find relevant Jira Service Desk requests using Userback feedback data and share the search results in Slack.
U
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When feedback is collected in Userback, get attachment by ID in Jira Service Desk and share it in Slack.
Retrieve feedback attachments from Jira Service Desk and broadcast them immediately on Slack.
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If feedback collected in Userback is marked high priority, create a request in Jira Service Desk and alert Slack.
Route urgent Userback feedback into Jira Service Desk requests and trigger an instant Slack alert.
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Use ChatGPT to summarise Userback feedback, create a Jira Service Desk request, and post the brief in Slack.
Summarise customer feedback using ChatGPT before creating a Jira Service Desk request and notifying Slack.

Supported triggers and actions for Jira Service Desk and Userback

Mix and match to build the exact automation you need

Jira Service Desk
Jira Service Desk Triggers & Actions
Request is created in Jira Service Desk
Triggers the automation when a new request is created
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Request is updated in Jira Service Desk
Triggers the automation when a request is updated
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Search request in Jira Service Desk
Searches for a request
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Comment on request in Jira Service Desk
Adds a comment to a request
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Create request in Jira Service Desk
Generates a new request
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Get attachment by ID in Jira Service Desk
Retrieves an attachment by its unique id
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Userback
Userback Triggers & Actions
Instant
Feedback is collected in Userback
Triggers the automation when a particular action in the workflow fails
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No action is available

What can you automate with Jira Service Desk + Userback?

Turn customer feedback into actionable support requests and streamline your entire team's workflow in seconds.

What you can automate?
🚀
Turn every Userback feedback item into a Jira request
Automatically create a new request in Jira Service Desk the moment a customer submits feedback in Userback. Eliminate manual data entry and ensure no ticket is ever missed.
📋
Capture every submitted feedback field accurately
Map all available Userback feedback details directly into your Jira Service Desk request fields. Your tickets become comprehensive records ready for agent review.
🔔
Notify your support team as soon as feedback arrives
Alert agents instantly on messaging apps whenever new Userback feedback triggers a Jira Service Desk request. Keep response times short and teams aligned.
🔀
Route requests based on feedback priority
Send urgent user feedback to priority support channels while routing standard queries to general queues automatically based on submitted fields.
🔄
Keep support tickets up to date as notes change
Automatically add comments on existing Jira Service Desk requests when follow-up feedback is collected in Userback.
🔍
Search existing requests before creating duplicates
Check for existing Jira Service Desk requests using feedback data to prevent creating duplicate tickets for the same reported bug.
📎
Attach user session files automatically
Retrieve feedback attachments and screenshots using Jira Service Desk operations to ensure developers have complete visual context.
🌐
Extend your workflow to messaging and docs
Connect your Jira Service Desk and Userback flow to Slack, Confluence, or Google Drive for complete cross-team collaboration.
And much more...

Who is Jira Service Desk + Userback integration for?

Support agents, product managers, and UX designers eliminate manual ticket creation and streamline customer feedback workflows instantly.

Customer success managers
Customer success managers
Support lead agents
Support lead agents
Client account leads
Client account leads
High-volume support teams
High-volume support teams
Product managers
Product managers
Operations supervisors
Operations supervisors
📈
Customer success managers
You're reviewing feedback reports across multiple tools but your support log only updates when someone manually creates tickets, so the request counts you're tracking are always hours behind — with this integration, every new feedback submission lands in Jira Service Desk instantly and your pipeline stays current.
⚡
Support lead agents
You need to triage incoming user bugs fast, but you find out about feedback submissions too late to respond promptly — connecting these apps means every Userback entry creates a Jira Service Desk request immediately so your team can act without delay.
🤝
Client account leads
You answer to stakeholders who want to see regular progress updates on reported issues, but manual tracking leaves gaps in your reporting — this integration means every feedback item generates a tracked request so your status reviews are always accurate.
🔄
High-volume support teams
The daily volume of customer feedback is too high for anyone to keep up with by hand, leading to missed submissions and frustrated users — automating both apps means every Userback feedback item turns into a request automatically.
🛠️
Product managers
You depend on support agents to hand over user feedback before you can plan fixes, causing bottlenecks in your development cycle — with this integration, every piece of feedback flows straight into Jira Service Desk without manual handoffs.
📋
Operations supervisors
You need a reliable history of customer interactions and keep finding gaps where feedback was missed or forgotten by staff — automating both apps means every single submission creates a permanent record in Jira Service Desk.
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Why choose Integrately to automate Jira Service Desk + Userback

Build and manage your Jira Service Desk + Userback automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Jira Service Desk + Userback with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
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24x5 Live Chat Support
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Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
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Frequently Asked Questions

How do I connect Jira Service Desk to Userback?
Frequently Asked Questions
You can connect Jira Service Desk to Userback easily in 1-click using ready workflows or Integrately AI. Pair your apps alongside Slack, Confluence, or Notion without writing any code.
Can I automatically create Jira Service Desk requests from Userback feedback?
Frequently Asked Questions
Can I connect Jira Service Desk, Userback, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for Jira Service Desk and Userback?
Frequently Asked Questions
How does Jira Service Desk handle incoming feedback requests?
Frequently Asked Questions
Can Userback trigger updates to existing Jira Service Desk tickets?
Frequently Asked Questions
Is coding required to automate Jira Service Desk and Userback?
Frequently Asked Questions
Is the Jira Service Desk and Userback integration free?
Frequently Asked Questions
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