Jira Service Desk + VoIP.ms Integration
Integrate Jira Service Desk to VoIP.ms in one click, or tell Integrately AI how you want each request handled. Create a client, send SMS notifications, search requests, and log ticket details automatically.
Free forever.Use premium features free for 14 days.1.
Request is created in Jira Service Desk- Request is updated in Jira Service Desk
Invoice is created in VoIP.ms- Fax numbers is created in VoIP.ms
- SMS is created in VoIP.ms
- Get reseller balance in VoIP.ms
- DID number is created in VoIP.ms
2.
- Search request in Jira Service Desk
- Comment on request in Jira Service Desk
- Create request in Jira Service Desk
- Get attachment by ID in Jira Service Desk
- Create client in VoIP.ms
- Send SMS in VoIP.ms
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Ready Workflows for Jira Service Desk + VoIP.ms Integration
Send SMS notifications for new requests, create clients, search support tickets, and log records, all in just one click.
Sorry, we don’t have a ready workflow for this combination yet.
Create your workflow with Integrately AI.Simply describe what you want to automate, and Integrately AI will build it for you.
Connect more apps to your Jira Service Desk + VoIP.ms flow
Sync your support workflows with team channels, documentation, and CRM records. Pick a combination and activate it in one click.
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Slack (6)
Slack (6) +
Confluence (4)
Confluence (4) +
Salesforce (4)
Salesforce (4) +
Jira Software Cloud (4)
Jira Software Cloud (4) +
Google Drive (4)
Google Drive (4) +
Gmail (4)
Gmail (4) J
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When a request is created in Jira Service Desk, send an SMS in VoIP.ms and notify your team on Slack.
New service requests trigger an instant SMS in VoIP.ms and alert your team on Slack so nothing gets missed.
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When an invoice is created in VoIP.ms, create a request in Jira Service Desk and post an update in Slack.
VoIP.ms invoices automatically generate Jira Service Desk requests while notifying your finance team on Slack.
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When a request is updated in Jira Service Desk, send an SMS update in VoIP.ms and notify your channel in Slack.
Updated Jira Service Desk requests trigger instant VoIP.ms text messages and Slack notifications.
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When an SMS is created in VoIP.ms, search the request in Jira Service Desk and post the details in Slack.
Incoming VoIP.ms text messages search matching Jira Service Desk requests and notify your team on Slack.
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Use Claude to summarise new Jira Service Desk requests, send an SMS in VoIP.ms, and post the summary on Slack.
AI summarises Jira Service Desk requests before triggering VoIP.ms text messages and Slack alerts.
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When a DID number is created in VoIP.ms, create a Jira Service Desk request and announce it in Slack.
New VoIP.ms DID numbers automatically generate Jira Service Desk setup requests and notify your team on Slack.
Supported triggers and actions for Jira Service Desk and VoIP.ms
Mix and match to build the exact automation you need
Jira Service Desk Triggers & Actions
VoIP.ms Triggers & Actions
What can you automate with Jira Service Desk + VoIP.ms? Jimin
Connect support requests and phone communications to streamline every customer interaction.
📞
Trigger VoIP SMS notifications from new support requests
Send instant text messages in VoIP.ms the moment a new request is created in Jira Service Desk. Keep clients and agents immediately informed of incoming support cases.
📋
Capture every submitted request field accurately
Map all available Jira Service Desk request parameters into VoIP.ms client profiles and SMS logs. Eliminate incomplete records and maintain full context.
🔔
Alert team members as soon as events happen
Notify your support staff instantly when new invoices or service requests arrive. Eliminate communication delays between ticketing and telephony.
🔀
Route communications based on request parameters
Trigger specific VoIP actions or client creations depending on the priority or category submitted in your Jira Service Desk tickets.
🔄
Keep support records updated as tickets change
Automatically update VoIP communications and client statuses whenever a request is modified or resolved in Jira Service Desk.
🔍
Search and update existing client records
Search existing requests and VoIP client profiles before creating new entries. Prevent duplicate records across your support stack.
💳
Handle billing events and invoice updates
Automatically trigger service workflows whenever a new invoice or DID number is created in VoIP.ms. Streamline administrative processes.
🔗
Extend flows to popular team collaboration tools
Connect your Jira Service Desk and VoIP.ms core flow with Slack, Confluence, or Salesforce to keep all teams synchronized on active cases.
And much more...
Who is Jira Service Desk + VoIP.ms integration for?
Support teams and customer service managers who need to connect service requests with VoIP communications and streamline ticket resolution workflows.
Performance marketers
Customer support managers
Account managers
Support teams
Operations specialists
Quality assurance leads
📈
Performance marketers
You're reviewing Jira Service Desk request reports, but the metrics only update when someone manually checks VoIP.ms logs — with this integration, every new interaction lands in your report instantly and your data stays current.
🚨
Customer support managers
You manage customer service queues in Jira Service Desk, but urgent calls bypass your ticketing system until someone notices too late — automating both apps means every request immediately triggers a VoIP.ms SMS alert so nothing slips through.
🤝
Account managers
You handle client support requests in Jira Service Desk, but outside stakeholders keep asking for updates that require cross-referencing VoIP.ms calls — connecting these apps means clients see real-time progress without manual follow-up.
⚡
Support teams
You process high volumes of customer requests in Jira Service Desk, but manual communication logging cannot keep pace with the call queue — integrating these apps means client interactions are captured instantly.
🔄
Operations specialists
You triage incoming requests in Jira Service Desk before escalation, but the VoIP communication record gets detached from the ticket handoff — with this integration, communication records stay perfectly aligned with every ticket.
🛡️
Quality assurance leads
You audit customer support history in Jira Service Desk, but missing VoIP call logs leave blind spots in your service records — automating both apps means every interaction is permanently recorded for reliable history.
Did you know?
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Why choose Integrately to automate Jira Service Desk + VoIP.ms
Build and manage your Jira Service Desk + VoIP.ms automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.
1,500+ apps connected
Connect Jira Service Desk + VoIP.ms with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?
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Frequently Asked Questions
How do I connect Jira Service Desk to VoIP.ms?
You can connect Jira Service Desk to VoIP.ms in 1-click using ready-made templates on Integrately, or ask Integrately AI to build the automation for you. You can also integrate apps like Slack, Confluence, and Salesforce to extend your workflows.
Can I automatically send SMS messages in VoIP.ms when a Jira Service Desk request is created?
Can I connect Jira Service Desk, VoIP.ms, and Slack?
What is a good Zapier alternative for Jira Service Desk and VoIP.ms?
How does Jira Service Desk handle request data in this integration?
How does VoIP.ms handle SMS and invoicing data here?
Do I need coding skills to automate Jira Service Desk and VoIP.ms?
Is the Jira Service Desk and VoIP.ms integration free?
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