Jira Service Desk + Wrike Integration

Integrate Jira Service Desk to Wrike in one click, or tell Integrately AI how you want each ticket handled. Convert support requests into project tasks, update statuses, attach files, and track progress without manual copy-pasting.

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1.
  • Jira Service Desk
    Request is created in Jira Service Desk
  • Jira Service Desk
    Request is updated in Jira Service Desk
  • Wrike
    Task is created in Wrike Instant
  • Wrike
    Task status is changed in Wrike Instant
  • Wrike
    Comment is created in Wrike Instant
  • Wrike
    Folder is created in Wrike Instant
  • Wrike
    Attachment is added in Wrike Instant
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2.
  • Jira Service Desk
    Comment on request in Jira Service Desk
  • Jira Service Desk
    Search request in Jira Service Desk
  • Jira Service Desk
    Create request in Jira Service Desk
  • Jira Service Desk
    Get attachment by ID in Jira Service Desk
  • Wrike
    Create task in Wrike
  • Wrike
    Get task by Id in Wrike
  • Wrike
    Create a timelog in Wrike
  • Wrike
    Create folder in Wrike
  • Wrike
    Add a comment in task in Wrike
  • Wrike
    Add a comment in folder in Wrike
  • Wrike
    Create project in Wrike
  • Wrike
    Get folder by Id in Wrike

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Ready Workflows Ready Workflows for Jira Service Desk + Wrike Integration

Convert requests into tasks, update project statuses, sync comments, and log work hours, all in just one click.

Most popular automationmost-popular-automations
Jira Service Desk + Wrike Integration

Create Wrike task from new Jira Service Desk ticket

If you're using Jira Service Desk for customer support and Wrike for time tracking, then this automation is for you.

This can help you bill customers for the time you spend on their ticket, or simply keep track of how much time is being spent on support task. It's easy to set up and only takes a few minutes!
Activate
  • 1of1
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Connect more apps to your Jira Service Desk + Wrike flow

Support teams and project managers often need to notify stakeholders, document solutions, or link code repositories once requests become tasks. Pick a combination and activate it in one click.

Jira Service Desk
Wrike
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SlackSlack (8)
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ConfluenceConfluence (8)
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GitHubGitHub (8)
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Jira Software CloudJira Software Cloud (8)
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ZendeskZendesk (8)
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Google DriveGoogle Drive (8)
J
W
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Create a Wrike task from every new Jira Service Desk request, and notify your support team on Slack.
New Jira Service Desk requests become Wrike tasks instantly while your support channel hears about it on Slack, removing manual handoffs.
J
S
W
Post a notification on Slack when a Jira Service Desk request is created, and log a task in Wrike.
Alert your team on Slack immediately when a Jira Service Desk request arrives, and automatically track it as a new task in Wrike.
W
S
J
When a Wrike task status is changed, post an update on Slack and comment on the Jira Service Desk request.
Notify your team on Slack and update Jira Service Desk automatically whenever a Wrike task status changes.
J
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Create a Wrike project when a Jira Service Desk request is created, and announce the kickoff on Slack.
Turn major Jira Service Desk requests into full Wrike projects and announce the kickoff on Slack instantly.
J
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If a Jira Service Desk request is high priority, create a priority Wrike task and alert the leadership channel on Slack.
Route high-priority Jira Service Desk requests into urgent Wrike tasks and notify leadership on Slack immediately.
W
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When a Wrike task is completed, notify your team on Slack and add a closing comment in Jira Service Desk.
Announce completed Wrike tasks on Slack and post a closing update in Jira Service Desk automatically.
J
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Use Claude to summarise every new Jira Service Desk request, create a Wrike task with the summary, and post the brief on Slack.
Claude summarises incoming Jira Service Desk requests so you can create structured Wrike tasks and brief your team on Slack.
J
W
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Turn every Jira Service Desk request into a Wrike task, create a linked page in Confluence, and announce it on Slack.
Convert Jira Service Desk requests into Wrike tasks, document them in Confluence, and notify your team on Slack.

Supported triggers and actions for Jira Service Desk and Wrike

Mix and match to build the exact automation you need

Jira Service Desk
Jira Service Desk Triggers & Actions
Request is created in Jira Service Desk
Triggers the automation when a new request is created
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Request is updated in Jira Service Desk
Triggers the automation when a request is updated
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Comment on request in Jira Service Desk
Adds a comment to a request
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Search request in Jira Service Desk
Searches for a request
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Create request in Jira Service Desk
Generates a new request
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Get attachment by ID in Jira Service Desk
Retrieves an attachment by its unique id
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Wrike
Wrike Triggers & Actions
Instant
Task is created in Wrike
Triggers the automation when a new task is created
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Instant
Task status is changed in Wrike
Triggers the automation when the status of a task is changed
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Instant
Comment is created in Wrike
Triggers the automation when a new comment is created
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Instant
Folder is created in Wrike
Triggers the automation when a new folder is created
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Instant
Attachment is added in Wrike
Triggers the automation when a new attachment is added
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Create task in Wrike
Creates a new task
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Get task by Id in Wrike
Retrieves a task using its id
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Create a timelog in Wrike
Record and track the time spent
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Create folder in Wrike
Creates a new folder in the designated location
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Add a comment in task in Wrike
Adds a comment to a task in the workflow
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Add a comment in folder in Wrike
Adds a comment to a folder within the designated workspace
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Create project in Wrike
Creates a new project
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Get folder by Id in Wrike
Retrieve a folder from a database or storage system using its id
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What can you automate with Jira Service Desk + Wrike?

Streamline your customer support and project management by automating routine tasks between Jira Service Desk and Wrike.

What you can automate?
📋
Create Wrike tasks automatically from new Jira Service Desk requests
Turn every customer service request into a structured Wrike task the moment it is created, removing manual data entry entirely.
📥
Capture all request details and custom fields
Map every submitted description, attachment, and channel source from Jira Service Desk directly into Wrike task fields.
🔔
Notify your team instantly when requests arrive
Send real-time alerts on Slack or via email the moment a new support request becomes a project task.
🔀
Route tasks based on priority or category
Send high-priority requests to specialized Wrike project folders while standard requests go to general queues.
🔄
Keep request and task statuses synchronized
Update Jira Service Desk comments automatically whenever the corresponding task status changes in Wrike.
🔍
Search and update existing tasks to prevent duplicates
Check existing Wrike tasks before creation, updating current items instead of generating duplicate records.
⏱️
Automate workflows for resolved or closed tickets
Log timelogs, archive folders, or notify stakeholders when a Wrike task reaches completion.
💬
Extend your support workflow to team messaging
Connect your Jira Service Desk and Wrike flow to Slack to keep cross-functional teams aligned on every request.
And much more...

Who is Jira Service Desk + Wrike integration for?

Operations teams, support managers, and project leaders eliminate manual copying between Jira Service Desk and Wrike to keep workflows synchronized.

Operations Directors
Operations Directors
IT Support Managers
IT Support Managers
Client Success Leads
Client Success Leads
Customer Operations Teams
Customer Operations Teams
Service Desk Technicians
Service Desk Technicians
Quality Assurance Leads
Quality Assurance Leads
📈
Operations Directors
You review customer service metrics and project workloads every week, but your request data and task lists are managed in separate silos so your efficiency reports are always outdated — with this integration, every support request immediately becomes a tracked Wrike task and your reporting stays accurate.
⚡
IT Support Managers
You oversee incoming service tickets that require engineering follow-up, but support agents find out about task delays too late because updates live in Wrike instead of Jira Service Desk — automating both apps means every status change is reflected instantly and your team acts on real-time data.
🤝
Client Success Leads
You manage client accounts where stakeholders expect rapid project delivery, but communicating request progress requires constant manual status checks across platforms — this integration means every Jira Service Desk request automatically drives Wrike tasks so clients see seamless updates.
📊
Customer Operations Teams
You process hundreds of daily service requests that need to be turned into actionable tasks, but manual data entry causes backlogs and missed follow-ups — connecting these apps means every new request creates a Wrike task automatically without manual copying.
🔧
Service Desk Technicians
You handle frontline customer issues that must be handed over to project teams, but handoff details get lost between ticketing and project tools — automating both apps means every request flows straight into Wrike so project owners pick up the work instantly.
📝
Quality Assurance Leads
You audit service request histories and project execution logs, but missing task records leave blind spots in your compliance audits — with this integration, every request and task creates a complete, unbroken audit trail.
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Why choose Integrately to automate Jira Service Desk + Wrike

Build and manage your Jira Service Desk + Wrike automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Jira Service Desk + Wrike with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
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24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
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How Integrately Works?

1
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2
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Automation is ready
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Frequently Asked Questions

How do I connect Jira Service Desk to Wrike?
Frequently Asked Questions
You can connect Jira Service Desk to Wrike instantly using ready-made templates or Integrately AI. Pair them with Slack, Confluence, and other tools in just 1-click.
Can I automatically create a Wrike task from every new Jira Service Desk request?
Frequently Asked Questions
Can I connect Jira Service Desk, Wrike, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for Jira Service Desk and Wrike?
Frequently Asked Questions
How does Jira Service Desk handle request attachments during automation?
Frequently Asked Questions
Can Wrike task status changes update my Jira Service Desk requests?
Frequently Asked Questions
Do I need coding skills to automate Jira Service Desk and Wrike?
Frequently Asked Questions
Is the Jira Service Desk and Wrike integration free?
Frequently Asked Questions
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