Jira Service Desk + Zonka Feedback Integration

Integrate Jira Service Desk to Zonka Feedback in one click, or tell Integrately AI how you want each request handled. Collect customer feedback, send automated surveys, update your support tickets, and trigger team alerts instantly.

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1.
  • Jira Service Desk
    Request is created in Jira Service Desk
  • Jira Service Desk
    Request is updated in Jira Service Desk
  • Zonka Feedback
    Survey response is received in Zonka Feedback
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2.
  • Jira Service Desk
    Search request in Jira Service Desk
  • Jira Service Desk
    Comment on request in Jira Service Desk
  • Jira Service Desk
    Create request in Jira Service Desk
  • Jira Service Desk
    Get attachment by ID in Jira Service Desk
  • Zonka Feedback
    Send sms survey in Zonka Feedback
  • Zonka Feedback
    Send email survey in Zonka Feedback

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Ready Workflows Ready Workflows for Jira Service Desk + Zonka Feedback Integration

Trigger feedback surveys after requests are created, send follow-ups on ticket updates, notify your support team, and log responses, all in just one click.

Most popular automationmost-popular-automations
Zonka Feedback + Jira Service Desk Integration

Create Jira Service Desk ticket for new Zonka Feedback response

Creating Jira Service Desk tickets automatically for every new Zonka Feedback response received can help to ensure that each response is dealt with in a timely and efficient manner.

By automatically creating a support ticket, you can help to ensure that each response is routed to the appropriate team member and that follow-up actions are taken in a timely manner. This can help to improve your overall customer satisfaction levels and ensure that each customer receives the best possible service.
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Connect more apps to your Jira Service Desk + Zonka Feedback flow

Automatically log survey responses in your workspace, notify support channels, and update documentation. Pick a combination and activate it in one click.

Jira Service Desk
Zonka Feedback
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SlackSlack (6)
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ConfluenceConfluence (3)
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Jira Software CloudJira Software Cloud (3)
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ZendeskZendesk (3)
+
SalesforceSalesforce (3)
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Google DriveGoogle Drive (3)
J
Z
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Send a Zonka Feedback email survey when a Jira Service Desk request is created, and notify your support team in Slack
New Jira Service Desk requests automatically trigger a Zonka Feedback email survey while posting a notification to your Slack support channel.
Z
J
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When a Zonka Feedback survey response is received, comment on the Jira Service Desk request and post the feedback in Slack
Incoming survey responses automatically add a comment to the Jira Service Desk request and alert your team in Slack.
J
Z
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When a Jira Service Desk request is updated, send a Zonka Feedback SMS survey and post the update in Slack
Updated Jira Service Desk requests trigger a Zonka Feedback SMS survey and notify your team in Slack.
J
Z
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If a Jira Service Desk request is high priority, send a Zonka Feedback email survey and alert Slack; otherwise, send an SMS survey and log it in Slack
High-priority Jira Service Desk requests trigger tailored Zonka Feedback surveys and custom Slack notifications.
Z
J
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Use ChatGPT to analyse every Zonka Feedback survey response, comment on the Jira Service Desk request, and post the summary in Slack
ChatGPT analyses Zonka Feedback responses, adds insights to Jira Service Desk requests, and posts summaries in Slack.
Z
J
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When a Zonka Feedback survey response is received, search the Jira Service Desk request, update the comment, and announce it in Slack
Survey responses trigger a search in Jira Service Desk, add a comment, and notify the team in Slack.

Supported triggers and actions for Jira Service Desk and Zonka Feedback

Mix and match to build the exact automation you need

Jira Service Desk
Jira Service Desk Triggers & Actions
Request is created in Jira Service Desk
Triggers the automation when a new request is created
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Request is updated in Jira Service Desk
Triggers the automation when a request is updated
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Search request in Jira Service Desk
Searches for a request
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Comment on request in Jira Service Desk
Adds a comment to a request
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Create request in Jira Service Desk
Generates a new request
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Get attachment by ID in Jira Service Desk
Retrieves an attachment by its unique id
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Zonka Feedback
Zonka Feedback Triggers & Actions
Survey response is received in Zonka Feedback
Triggers the automation when a new survey response is received
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Send sms survey in Zonka Feedback
Sends out sms surveys to collect customer feedback
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Send email survey in Zonka Feedback
Sends an email survey
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What can you automate with Jira Service Desk + Zonka Feedback?

Streamline your support feedback loop by connecting Jira Service Desk request events with automated Zonka Feedback survey campaigns.

What you can automate?
🚀
Trigger surveys automatically on request creation
Send a Zonka Feedback email or SMS survey the moment a new request is created in Jira Service Desk. Eliminate manual survey dispatching and capture feedback while the interaction is fresh.
📝
Sync survey feedback back into support tickets
Map incoming Zonka Feedback survey responses directly into Jira Service Desk request comments. Your support agents get immediate visibility into customer ratings without switching tabs.
🔔
Alert your team about customer sentiment
Notify your support channel in Slack whenever a survey response is received in Zonka Feedback. Ensure your team stays informed about customer satisfaction in real time.
🔀
Route surveys based on request priority
Send email surveys for high-priority Jira Service Desk requests and SMS surveys for standard tickets. Deliver the right survey format tailored to each customer interaction.
🔄
Keep ticket statuses updated across platforms
Update Jira Service Desk request records automatically when survey responses are processed in Zonka Feedback. Maintain synchronized records without manual data entry.
🔍
Search and update existing requests
Look up existing Jira Service Desk requests using incoming Zonka Feedback response data before adding comments. Prevent duplicate records and keep your database clean.
⏱️
Automate follow-ups on request updates
Trigger Zonka Feedback surveys whenever a Jira Service Desk request is updated or resolved. Ensure continuous feedback collection throughout the support lifecycle.
🌐
Extend your workflow to team channels
Connect Jira Service Desk and Zonka Feedback with Slack to notify team members about new requests and survey responses instantly. Keep everyone aligned on customer feedback.
And much more...

Who is Jira Service Desk + Zonka Feedback integration for?

Customer support and success teams connect these apps to eliminate manual feedback collection, streamline survey delivery, and keep ticket data synchronized.

Support operations managers
Support operations managers
Customer success leads
Customer success leads
Account managers
Account managers
Helpdesk administrators
Helpdesk administrators
Support team leads
Support team leads
Quality assurance specialists
Quality assurance specialists
📈
Support operations managers
You review customer satisfaction metrics and report on team performance, but your survey data only updates when someone exports results manually, so your satisfaction scores are always hours behind — with this integration, every survey response syncs instantly and your analytics stay current.
⚡
Customer success leads
You need to act fast when negative feedback arrives, but low ratings sit unnoticed in feedback tools until someone checks them, so response times suffer — connecting these apps means critical feedback triggers immediate ticket updates so your team can resolve issues rapidly.
🤝
Account managers
You answer to key clients who expect prompt follow-ups on their service requests, but keeping track of survey ratings across disparate systems leads to overlooked accounts — automating both apps means every client rating is logged directly against their support history.
📊
Helpdesk administrators
The volume of daily support tickets is too high for anyone to manually trigger feedback surveys for every resolved issue, so many customers never get surveyed — automating this process means every request automatically dispatches the right survey without manual effort.
🔄
Support team leads
You own the handoff between ticket resolution and customer feedback collection, but manual survey triggers cause inconsistent follow-ups and missed response opportunities — this integration means every resolved ticket automatically initiates the feedback cycle.
📁
Quality assurance specialists
You need a reliable audit history of customer sentiment tied to support tickets, but manual tracking always leaves gaps in your historical records — connecting Jira Service Desk to Zonka Feedback means every interaction and rating is recorded permanently.
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Frequently Asked Questions

How do I connect Jira Service Desk to Zonka Feedback?
Frequently Asked Questions
You can connect Jira Service Desk to Zonka Feedback in one click using ready-made templates on Integrately, or use Integrately AI to build custom workflows linking Slack, Google Sheets, and 1,500+ other apps.
Can I automatically send a Zonka Feedback survey when a Jira Service Desk request is created?
Frequently Asked Questions
Can I connect Jira Service Desk, Zonka Feedback, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for Jira Service Desk and Zonka Feedback?
Frequently Asked Questions
How do support ticket updates trigger Zonka Feedback surveys?
Frequently Asked Questions
How does Zonka Feedback survey data sync back into Jira Service Desk?
Frequently Asked Questions
Do I need coding skills to automate Jira Service Desk and Zonka Feedback?
Frequently Asked Questions
Is the Jira Service Desk and Zonka Feedback integration free?
Frequently Asked Questions
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