Create Jira Software Cloud issue for new Teamwork Desk ticket
Teamwork Desk + Jira Software Cloud Integration
Jira Software Cloud + Teamwork Desk Integration
Integrate Jira Software Cloud to Teamwork Desk in one click, or tell Integrately AI how you want each issue handled. Log project tasks, create support tickets, alert your teams, and sync customer queries automatically.
Free forever.Use premium features free for 14 days.1.
Comment is added in Jira Software Cloud- Issue is updated in Jira Software Cloud
- Issue is created(via JQL) in Jira Software Cloud
- Issue is created in Jira Software Cloud
Ticket is created in Teamwork Desk Instant- Ticket is assigned in Teamwork Desk Instant
- Thread is updated in Teamwork Desk Instant
- Customer sends a reply in Teamwork Desk Instant
- Ticket is unassigned in Teamwork Desk Instant
- Agent sends a reply in Teamwork Desk Instant
- Ticket note is created in Teamwork Desk Instant
- Customer is created in Teamwork Desk Instant
2.
- Search user in Jira Software Cloud
- Add comment to issue in Jira Software Cloud
- Add watcher to issue in Jira Software Cloud
- Update issue in Jira Software Cloud
- Create issue in Jira Software Cloud
- Search issue by field in Jira Software Cloud
- Get comment by issue in Jira Software Cloud
- Add file to issue in Jira Software Cloud
- Get attachment by ID in Jira Software Cloud
- Remove ticket in Teamwork Desk
- Update customer in Teamwork Desk
- Add reply to a ticket in Teamwork Desk
- Search customer in Teamwork Desk
- Search Ticket in Teamwork Desk
- Create customer in Teamwork Desk
- Create ticket in Teamwork Desk
Trusted by experts at...
Ready Workflows for Jira Software Cloud + Teamwork Desk Integration
Create support tickets, handle customer queries, track project tasks, alert your team, and sync records, all in just one click.
Most popular automation
- 1of1
Got a different automation in mind? Describe it and let Integrately AI build it for you.
Connect more apps to your Jira Software Cloud + Teamwork Desk flow
Send support updates to team channels, attach documentation, log files, and schedule follow-ups across your entire stack. Pick a combination and activate it in one click.
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Slack (4)
Slack (4) +
GitHub (3)
GitHub (3) +
Confluence (3)
Confluence (3) +
Google Drive (3)
Google Drive (3) +
Zoom (3)
Zoom (3) +
Notion (3)
Notion (3) J
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Create a Teamwork Desk ticket from every new Jira Software Cloud issue, and notify your support channel in Slack
New Jira Software Cloud issues automatically generate matching Teamwork Desk tickets while your Slack channel gets an instant update.
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When a Teamwork Desk ticket is created, add an issue in Jira Software Cloud and post the update in Slack
Support queries in Teamwork Desk instantly open tracking issues in Jira Software Cloud and notify your team on Slack.
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When a Jira Software Cloud issue is updated, add a reply to the Teamwork Desk ticket and alert your team in Slack
Issue changes in Jira Software Cloud update your Teamwork Desk tickets automatically and notify your team in Slack.
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If a Jira Software Cloud issue priority is high, create an urgent Teamwork Desk ticket and alert the leadership channel in Slack
High-priority Jira Software Cloud issues immediately trigger urgent Teamwork Desk tickets and alert leadership on Slack.
Supported triggers and actions for Jira Software Cloud and Teamwork Desk
Mix and match to build the exact automation you need
Jira Software Cloud Triggers & Actions
Issue is created(via JQL) in Jira Software Cloud
Triggers the automation when a new issue is created via JQL
Try it → Teamwork Desk Triggers & Actions
Instant
Ticket is created in Teamwork Desk
Triggers the automation when a new ticket is created
Try it → Instant
Ticket is assigned in Teamwork Desk
Triggers the automation when a ticket is assigned to a team member
Try it → Instant
Thread is updated in Teamwork Desk
Triggers the automation when any thread is updated
Try it → Instant
Customer sends a reply in Teamwork Desk
Triggers the automation when a customer sends a reply
Try it → Instant
Ticket is unassigned in Teamwork Desk
Triggers the automation when a ticket is unassigned
Try it → Instant
Agent sends a reply in Teamwork Desk
Triggers the automation when a ticket is replied to by any agent
Try it → Instant
Ticket note is created in Teamwork Desk
Triggers the automation when a new note is added to any ticket
Try it → Instant
Customer is created in Teamwork Desk
Triggers the automation when a new customer is created
Try it → What can you automate with Jira Software Cloud + Teamwork Desk?
Streamline your customer support and project management by automating core issue tracking and ticket creation workflows.
🎯
Create support tickets from new issues
Automatically open a Teamwork Desk ticket the moment a new issue is created in Jira Software Cloud. Eliminate manual handoffs and ensure support staff have instant visibility into engineering tasks.
📋
Capture every submitted issue field
Map available Jira Software Cloud parameters into separate Teamwork Desk ticket fields instead of basic text strings. Your helpdesk records become structured and searchable for future reviews.
🔔
Alert the right person instantly
Notify assigned agents or engineering leads on Slack the second a ticket or issue is updated. Keep stakeholders informed without scheduling manual status meetings.
🔀
Route records based on priority fields
Send high-priority Jira Software Cloud issues to urgent support queues while routing standard tasks to regular workflows. Ensure critical customer issues receive immediate attention.
🔄
Keep destination records up to date
Automatically synchronize status changes between Jira Software Cloud issues and Teamwork Desk tickets. Prevent outdated information from lingering in either system.
🔍
Search and update without duplicates
Check existing records before creating new tickets or issues to prevent duplicate entries. Maintain a clean database across your entire support and project management stack.
⚙️
Handle later status changes smoothly
Trigger automated follow-ups or status updates when a Jira issue is resolved or a customer sends a reply. Keep your workflow moving from initial report to final closure.
🌐
Extend your workflow to Slack
Connect Jira Software Cloud and Teamwork Desk with Slack to post automated team updates and channel alerts. Build robust multi-step pipelines spanning your favorite tools.
And much more...
Who is Jira Software Cloud + Teamwork Desk integration for?
Connecting project tracking and customer support workflows empowers technical teams, support agents, and managers to eliminate manual handoffs and keep data synchronized.
Engineering Managers
Support Leads
Client Success Directors
Operations Teams
Technical Support Agents
Quality Assurance Leads
📈
Engineering Managers
You're reviewing development sprints in Jira Software Cloud while support handles customer issues in Teamwork Desk, but your reports are always missing recent helpdesk escalation counts — automating both apps means every new support query updates your tracking metrics instantly.
⚡
Support Leads
You need to act fast when critical bugs are reported by customers, but support tickets and developer boards live in separate silos so you find out about fixes too late — automating both apps means every resolved Jira issue updates your Teamwork Desk tickets automatically.
🤝
Client Success Directors
You answer to key clients who want to see real-time progress on their reported issues, but manual status updates take hours to compile — automating both apps means your support team and clients see exact development progress without manual report building.
🔄
Operations Teams
The volume of incoming bug reports and customer tickets is too high for anyone to keep up by hand, leading to missed follow-ups and unassigned issues — automating both apps means every new submission creates structured records across your entire stack.
🛠️
Technical Support Agents
You own the next step after an issue is logged and depend on developers to hand over status changes, but communication gaps delay customer replies — automating both apps means ticket notes and issue updates sync instantly across your workflow.
📋
Quality Assurance Leads
You need a reliable history of bug reports tied to customer inquiries, but manual logging keeps leaving audit gaps in your records — automating both apps means every issue and support ticket pair maintains a complete, accurate history.
Did you know?
Our team can create automations for you... At no extra cost!
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Why choose Integrately to automate Jira Software Cloud + Teamwork Desk
Build and manage your Jira Software Cloud + Teamwork Desk automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.
1,500+ apps connected
Connect Jira Software Cloud + Teamwork Desk with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?
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Frequently Asked Questions
How do I connect Jira Software Cloud to Teamwork Desk?
You can connect Jira Software Cloud to Teamwork Desk in 1-click using ready-made templates or ask Integrately AI to build your workflow. It also integrates seamlessly with Slack, GitHub, Confluence, and 1,500+ other apps.
Can I automatically create Teamwork Desk tickets from Jira Software Cloud issues?
Can I connect Jira Software Cloud, Teamwork Desk, and Slack?
What is a good Zapier alternative for Jira Software Cloud and Teamwork Desk?
How does Jira Software Cloud data trigger actions in Teamwork Desk?
Can Teamwork Desk updates sync back to Jira Software Cloud?
Do I need coding skills to automate Jira Software Cloud and Teamwork Desk?
Is the Jira Software Cloud and Teamwork Desk integration free?
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