Jira Software Cloud + Trengo Integration
Integrate Jira Software Cloud to Trengo in one click, or tell Integrately AI how you want each ticket handled. Create tickets, update issues, add comments, and notify your support team automatically.
Free forever.Use premium features free for 14 days.1.
Issue is created in Jira Software Cloud- Issue is created(via JQL) in Jira Software Cloud
- Comment is added in Jira Software Cloud
- Issue is updated in Jira Software Cloud
New inbound message is added in Trengo Instant- New outbound message is added in Trengo Instant
- New internal note is added in Trengo Instant
- Phone call is missed in Trengo Instant
- Phone call is ended in Trengo Instant
- Phone call is started in Trengo Instant
- Ticket is assigned in Trengo Instant
- Ticket is closed in Trengo Instant
- Ticket is reopened in Trengo Instant
- Ticket marked as spam in Trengo Instant
- Ticket unmarked as spam in Trengo Instant
- Ticket label is added in Trengo Instant
2.
- Create issue in Jira Software Cloud
- Search issue by field in Jira Software Cloud
- Search user in Jira Software Cloud
- Add comment to issue in Jira Software Cloud
- Add watcher to issue in Jira Software Cloud
- Update issue in Jira Software Cloud
- Get comment by issue in Jira Software Cloud
- Add file to issue in Jira Software Cloud
- Get attachment by ID in Jira Software Cloud
- Add comment on ticket in Trengo
- Send a message in Trengo
- Send a WhatsApp message template in Trengo
- Send message to ticket in Trengo
- Send media message to ticket in Trengo
- Create a ticket in Trengo
- Reopen a ticket in Trengo
- Attach a label in Trengo
- Assign a ticket in Trengo
- Close ticket in Trengo
- Mark ticket as spam in Trengo
- Unmark ticket as spam in Trengo
- Mark a ticket as favorite in Trengo
- Unmark a ticket as favorite in Trengo
- Create a user in Trengo
- Log a phone call in Trengo
- Create contact in Trengo
- Search contact in Trengo
- Get contact by ID in Trengo
- Update contact in Trengo
- Delete contact in Trengo
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Ready Workflows for Jira Software Cloud + Trengo Integration
Capture issues, create tickets, update records, alert your team, and manage customer communications, all in just one click.
Sorry, we don’t have a ready workflow for this combination yet.
Create your workflow with Integrately AI.Simply describe what you want to automate, and Integrately AI will build it for you.
Connect more apps to your Jira Software Cloud + Trengo flow
Keep support, development, and sales aligned by syncing communication logs, documentation, and customer records. Pick a combination and activate it in one click.
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Slack (8)
Slack (8) +
GitHub (8)
GitHub (8) +
Confluence (8)
Confluence (8) +
Google Drive (8)
Google Drive (8) +
HubSpot (8)
HubSpot (8) +
Zendesk (8)
Zendesk (8) T
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Create a Jira Software Cloud issue from every new Trengo inbound message, and notify your team on Slack
New Trengo inbound messages instantly generate a Jira Software Cloud issue and alert your team on Slack, keeping development and support synchronized.
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When a Jira Software Cloud issue is created, create a Trengo ticket and alert your team on Slack
Every new Jira Software Cloud issue opens a corresponding Trengo ticket and notifies your support channel on Slack instantly.
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When a Trengo ticket is closed, update the Jira Software Cloud issue status and post the update on Slack
Closing a Trengo ticket updates the linked Jira Software Cloud issue and announces the resolution on Slack.
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Create a Jira Software Cloud issue for every flagged Trengo customer query and open a follow-up task on Slack
Flagged customer queries in Trengo automatically create a Jira Software Cloud issue and prompt a follow-up task on Slack.
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If a Trengo inbound message mentions a bug, create a Jira Software Cloud issue and alert the engineering channel on Slack
Bug-related Trengo messages automatically create a Jira Software Cloud issue and alert your engineering channel on Slack.
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When a Jira Software Cloud issue is resolved, close the matching Trengo ticket and announce it on Slack
Resolved Jira Software Cloud issues automatically close the corresponding Trengo ticket and broadcast the update on Slack.
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Use Claude to summarize every new Trengo customer query, create a Jira Software Cloud issue with the brief, and post the update in Slack
Claude summarizes incoming Trengo queries, creates a Jira Software Cloud issue with the briefing, and notifies Slack.
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When a Trengo inbound message arrives, create a Jira Software Cloud issue, update HubSpot, and notify your support channel on Slack
New Trengo messages create a Jira Software Cloud issue, update HubSpot records, and notify your support channel on Slack.
Supported triggers and actions for Jira Software Cloud and Trengo
Mix and match to build the exact automation you need
Jira Software Cloud Triggers & Actions
Issue is created(via JQL) in Jira Software Cloud
Triggers the automation when a new issue is created via JQL
Try it → Trengo Triggers & Actions
Instant
New inbound message is added in Trengo
Triggers the automation when a new message is received
Try it → Instant
New outbound message is added in Trengo
Triggers the automation when a new outbound message is added
Try it → Instant
New internal note is added in Trengo
Triggers the automation when a new internal note is added
Try it → Instant
Phone call is started in Trengo
Triggers the automation when a phone call is started
Try it → Instant
Ticket is assigned in Trengo
Triggers the automation when a ticket is assigned to a team member
Try it → Instant
Ticket marked as spam in Trengo
Triggers the automation when a ticket is marked as spam
Try it → Instant
Ticket unmarked as spam in Trengo
Triggers the automation when the spam label from any ticket is removed
Try it → Instant
Ticket label is added in Trengo
Triggers the automation when a new label is added to a ticket
Try it → What can you automate with Jira Software Cloud + Trengo?
Streamline your engineering and customer support processes by connecting Jira Software Cloud and Trengo workflows.
🔄
Sync Jira issues with Trengo tickets automatically
Create a Trengo ticket whenever a new issue is logged in Jira Software Cloud, bridging your development and support workflows without manual intervention.
📋
Capture every submitted field, not just basics
Map all available customer details and custom parameters from Trengo messages directly into your Jira Software Cloud issue fields for complete context.
🔔
Alert the right team member the moment issues arrive
Notify your engineering or support leads instantly in Trengo or Slack when critical bugs or customer inquiries appear in Jira Software Cloud.
🔀
Route tasks based on submitted message content
Evaluate incoming Trengo inquiries and automatically create high-priority or standard Jira Software Cloud issues depending on the customer's request.
🔄
Keep project records updated as statuses change
Automatically update Jira Software Cloud issues whenever corresponding Trengo tickets are closed, reopened, or assigned to new agents.
🔍
Prevent duplicate records with smart matching
Search existing contacts and issues before creating new records, ensuring clean data across Jira Software Cloud and Trengo.
✅
Manage lifecycle changes like ticket closures
Trigger automated status updates across both platforms when a support ticket is marked as spam, resolved, or closed.
🔗
Extend your workflow to team messaging apps
Connect Jira Software Cloud and Trengo flows with Slack to broadcast major issue updates and keep the entire organization informed.
And much more...
Who is Jira Software Cloud + Trengo integration for?
Engineering and support teams bridging development tasks with customer communication find out-of-sync tickets waste hours every week.
Support operations managers
Customer support representatives
Technical account managers
Product support leads
Software engineers
Quality assurance leads
📈
Support operations managers
You report on resolution times and ticket backlogs, but your metrics are always delayed because agents manually copy data between Jira Software Cloud and Trengo — with this integration, every ticket status updates instantly and your operational reports stay accurate.
⚡
Customer support representatives
You need to update customers immediately when engineering fixes a bug, but you find out about closed issues hours too late — with this integration, every Jira Software Cloud update triggers an instant Trengo notification so you can reply to clients right away.
🤝
Technical account managers
You answer to key clients who want real-time progress reports on their reported software issues, but juggling two tracking systems leaves you guessing — with this integration, every customer communication in Trengo links directly to active tasks in Jira Software Cloud.
🚀
Product support leads
The volume of inbound customer bug reports is too high for anyone to keep up by hand, leading to missed tickets and frustrated users — with this integration, every new customer message in Trengo automatically generates a tracked issue in Jira Software Cloud.
💻
Software engineers
You own the development fix and depend on support agents to hand over complete customer bug details without missing context — with this integration, every Trengo conversation passes all submitted fields straight into your Jira Software Cloud backlog.
📋
Quality assurance leads
You need a reliable history of reported bugs and customer interactions, but you keep finding gaps between your support logs and project boards — with this integration, every ticket and issue stays permanently synchronized across both platforms.
Did you know?
Our team can create automations for you... At no extra cost!
Tell us what type of automation you want to make?
Why choose Integrately to automate Jira Software Cloud + Trengo
Build and manage your Jira Software Cloud + Trengo automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.
1,500+ apps connected
Connect Jira Software Cloud + Trengo with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?
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Automation is ready
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Frequently Asked Questions
How do I connect Jira Software Cloud to Trengo?
You can connect Jira Software Cloud to Trengo in 1 click using ready templates or by using Integrately AI to build your custom workflow. Simply choose your trigger and action events to sync your tools instantly.
Can I automatically create a Trengo ticket when a Jira Software Cloud issue is created?
Can I connect Jira Software Cloud, Trengo, and Slack?
What is a good Zapier alternative for Jira Software Cloud and Trengo?
How does Jira Software Cloud handle issue data during synchronization?
Can Trengo customer messages trigger updates in Jira Software Cloud?
Do I need coding skills to automate Jira Software Cloud and Trengo?
Is the Jira Software Cloud and Trengo integration free?
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