Create Jira Software Cloud issue for new Zendesk ticket
Zendesk + Jira Software Cloud Integration
Jira Software Cloud + Zendesk Integration
Integrate Jira Software Cloud to Zendesk in one click, or tell Integrately AI how you want each ticket handled. Sync support requests, update issue tracking, alert your team, and resolve customer issues automatically.
Free forever.Use premium features free for 14 days.1.
Comment is added in Jira Software Cloud- Issue is updated in Jira Software Cloud
- Issue is created(via JQL) in Jira Software Cloud
- Issue is created in Jira Software Cloud
Ticket is solved in Zendesk- Ticket is updated in Zendesk
- Ticket is created in Zendesk
- Ticket is created in view in Zendesk
- Activity(Audit) is added for specific ticket in Zendesk
- View is created in Zendesk
- User is created in Zendesk
- Group is created in Zendesk
- Organization is created in Zendesk
2.
- Search issue by field in Jira Software Cloud
- Update issue in Jira Software Cloud
- Create issue in Jira Software Cloud
- Add watcher to issue in Jira Software Cloud
- Add comment to issue in Jira Software Cloud
- Search user in Jira Software Cloud
- Get comment by issue in Jira Software Cloud
- Add file to issue in Jira Software Cloud
- Get attachment by ID in Jira Software Cloud
- Get organization by id in Zendesk
- Create ticket in Zendesk
- Update ticket in Zendesk
- Add comment to ticket in Zendesk
- Search ticket in Zendesk
- Add tag to ticket in Zendesk
- Create user in Zendesk
- Update user in Zendesk
- Search agent in Zendesk
- Search user in Zendesk
- Get user by id in Zendesk
- Create organization in Zendesk
- Update organization in Zendesk
- Search organization in Zendesk
- Search group in Zendesk
Trusted by experts at...
Ready Workflows for Jira Software Cloud + Zendesk Integration
Create tickets from new issues, update project statuses, route support requests, and notify agents, all in just one click.
Most popular automation
- 1of1
Got a different automation in mind? Describe it and let Integrately AI build it for you.
Connect more apps to your Jira Software Cloud + Zendesk flow
Send details to team chat, document project plans, track code commits, sync CRM records, store files in cloud storage, or share video updates after your workflow runs. Pick a combination and activate it in one click.
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Slack (8)
Slack (8) +
Confluence (8)
Confluence (8) +
GitHub (8)
GitHub (8) +
HubSpot (8)
HubSpot (8) +
Google Drive (8)
Google Drive (8) +
Loom (4)
Loom (4) J
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Create a Zendesk ticket from every Jira Software Cloud issue, and notify your support channel in Slack.
New Jira Software Cloud issues instantly become Zendesk tickets while your support channel hears about it in Slack, removing manual copy-pasting.
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When a Zendesk ticket is updated, add a comment in Jira Software Cloud, and notify your team in Slack.
Zendesk ticket updates flow straight into Jira Software Cloud comments and alert your team in Slack, keeping everyone aligned.
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When a Zendesk ticket is solved, update the Jira Software Cloud issue status, and post the resolution in Slack.
Solved Zendesk tickets automatically update your Jira Software Cloud issues and announce the fix in Slack.
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Create a Jira Software Cloud issue for every Zendesk ticket with an urgent tag, and alert your engineering channel in Slack.
Urgent Zendesk tickets turn into Jira Software Cloud issues instantly and alert your engineering channel in Slack.
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If a Zendesk ticket is created by a VIP organization, update the Jira Software Cloud issue priority, and alert your account team in Slack.
VIP Zendesk tickets raise issue priorities in Jira Software Cloud and notify your account team in Slack.
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When a Jira Software Cloud issue gets a new comment, update the Zendesk ticket, and notify your support channel in Slack.
New Jira Software Cloud comments update your Zendesk tickets and post alerts in Slack, keeping support informed.
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Use Claude to summarise every new Jira Software Cloud issue, create a Zendesk ticket, and post the brief in Slack.
Claude generates clear issue summaries, creates Zendesk tickets, and posts briefs in Slack automatically.
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Turn every solved Zendesk ticket into a GitHub issue from Jira Software Cloud, and announce it in Slack.
Solved Zendesk tickets trigger Jira updates, create GitHub issues, and announce completions in Slack.
Supported triggers and actions for Jira Software Cloud and Zendesk
Mix and match to build the exact automation you need
Jira Software Cloud Triggers & Actions
Issue is created(via JQL) in Jira Software Cloud
Triggers the automation when a new issue is created via JQL
Try it → Zendesk Triggers & Actions
Ticket is created in view in Zendesk
Triggers the automation when a new ticket is created in a particular view
Try it → Activity(Audit) is added for specific ticket in Zendesk
Triggers the automation when a ticket is audited
Try it → Organization is created in Zendesk
Triggers the automation when a new organization is created
Try it → What can you automate with Jira Software Cloud + Zendesk?
Streamline your customer support and software development workflows by automating data flow between Jira Software Cloud and Zendesk.
🔄
Create Zendesk tickets from new Jira issues automatically
Send new issues from Jira Software Cloud straight into Zendesk as support tickets the moment they are logged. Eliminate manual copying and keep both systems perfectly synchronised.
📋
Capture every submitted ticket field and issue detail
Map all available fields, comments, and attachments from Jira Software Cloud into Zendesk instead of just basic text. Your support records become comprehensive and ready for review.
🔔
Notify the right team member as soon as updates happen
Alert support agents and developers instantly when tickets are updated, solved, or commented on. Keep all stakeholders informed without manual status checks.
🔀
Route records based on submitted priority or custom tags
Trigger different actions depending on whether a Zendesk ticket is tagged as urgent or created by a VIP organization. Direct high-priority requests to specialized engineering queues.
⏱️
Keep issue and ticket statuses up to date in real time
Automatically update Jira Software Cloud issues when related Zendesk tickets are solved or modified. Keep development backlogs reflecting actual customer support progress.
🔍
Search and update instead of creating duplicate records
Check for existing issues and tickets before creating new ones to prevent clutter. Keep your database clean and organized across both platforms.
🏷️
Handle later status changes like solved or closed tickets
Trigger follow-up actions when tickets are marked solved, closed, or updated. Automate housekeeping tasks across your entire software and support stack.
🌐
Extend your workflow to team chat and cloud storage
Connect Jira Software Cloud and Zendesk with apps like Slack, Google Drive, or GitHub to notify channels, archive attachments, and track code changes.
And much more...
Who is Jira Software Cloud + Zendesk integration for?
Support and engineering teams bridge the gap between customer tickets and development tasks, eliminating manual data entry and speeding up issue resolution.
Support operations analysts
Customer support managers
Client success leads
Technical support teams
Software engineers
QA leads
📈
Support operations analysts
You're pulling reports on ticket resolution times and bug escalation rates, but your metrics are always delayed because team members manually copy details between Jira Software Cloud and Zendesk — with this integration, every ticket and issue syncs instantly and your performance data stays current.
⚡
Customer support managers
You need to act fast when high-priority customer issues arise, but you find out about critical engineering roadblocks hours too late when agents check manually — this integration means every critical ticket creates an immediate Jira issue and alerts your team right away.
🤝
Client success leads
You answer to key accounts who want real-time visibility into their reported bugs and feature requests, but compiling manual status reports takes hours every week — automating both apps means your team views up-to-date issue statuses and client deliverables without manual status updates.
📊
Technical support teams
The volume of daily customer requests is too high for anyone to keep up by hand, leading to missed ticket updates and overlooked bug reports — connecting these apps means every Zendesk ticket automatically drives Jira issue creation and status synchronization.
⚙️
Software engineers
You own the development fix and depend on customer support agents to hand over complete reproduction details from Zendesk into Jira Software Cloud — integrating these apps means every bug report lands in your project board with all context intact.
🔍
QA leads
You need a reliable history of bug fixes tied directly to customer support interactions, but keep finding gaps where resolved tickets lack engineering notes — with this integration, every ticket solution updates the issue record and maintains a clean audit trail.
Did you know?
Our team can create automations for you... At no extra cost!
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Why choose Integrately to automate Jira Software Cloud + Zendesk
Build and manage your Jira Software Cloud + Zendesk automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.
1,500+ apps connected
Connect Jira Software Cloud + Zendesk with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?
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Frequently Asked Questions
How do I connect Jira Software Cloud to Zendesk?
You can connect Jira Software Cloud to Zendesk in 1 click using ready templates on Integrately, or ask Integrately AI to build your exact workflow. You can also integrate apps like Slack, Confluence, and HubSpot to extend your automations.
Can I automatically create Zendesk tickets from new Jira Software Cloud issues?
Can I connect Jira Software Cloud, Zendesk, and Slack?
What is a good Zapier alternative for Jira Software Cloud and Zendesk?
How does Jira Software Cloud handle issue triggers in this integration?
How does Zendesk handle ticket events in this integration?
Do I need coding skills to automate Jira Software Cloud and Zendesk?
Is the Jira Software Cloud and Zendesk integration free?
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