Jira Software Server + Twilio Integration

Integrate Jira Software Server to Twilio in one click, or tell Integrately AI how you want each issue handled. Notify your team, send instant customer updates, log call details, and trigger follow-ups automatically.

Free foreverFree forever.
Use premium features free for 14 daysUse premium features free for 14 days.
1.
  • Jira Software Server
    Issue is created in Jira Software Server
  • Jira Software Server
    Issue is updated in Jira Software Server
  • Jira Software Server
    Issue is created(via JQL) in Jira Software Server
  • Jira Software Server
    Project is created in Jira Software Server
  • Jira Software Server
    Comment is added in Jira Software Server
  • Jira Software Server
    Issue type is created in Jira Software Server
  • Jira Software Server
    Issue priority is created in Jira Software Server
  • Twilio
    Message is received in Twilio Instant
  • Twilio
    SMS is received/sent in Twilio
  • Twilio
    Recording is available in Twilio
  • Twilio
    Call status is changed in Twilio
  • Twilio
    Call is finished in Twilio
  • Twilio
    Phone number is added in Twilio
  • Twilio
    Transcription is available in Twilio
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2.
  • Jira Software Server
    Update issue in Jira Software Server
  • Jira Software Server
    Create issue in Jira Software Server
  • Jira Software Server
    Search issue by field in Jira Software Server
  • Jira Software Server
    Add comment to issue in Jira Software Server
  • Jira Software Server
    Add watcher to issue in Jira Software Server
  • Jira Software Server
    Get comment by issue in Jira Software Server
  • Jira Software Server
    Search user in Jira Software Server
  • Jira Software Server
    Search user by email in Jira Software Server
  • Twilio
    Get message media by id in Twilio
  • Twilio
    Get message medias in Twilio
  • Twilio
    Send WhatsApp template message in Twilio
  • Twilio
    Send SMS in Twilio
  • Twilio
    Send WhatsApp message in Twilio
  • Twilio
    Call phone in Twilio
  • Twilio
    Get call details by id in Twilio

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Ready WorkflowsReady Workflows   for Jira Software Server + Twilio Integration

Create Jira Software Server issues from incoming Twilio messages, send SMS alerts, update call statuses, and notify your team, all in just one click.

Sorry, we don’t have a ready workflow for this combination yet.
Got a different task in mind? Describe it

Create your workflow with Integrately AI.
Simply describe what you want to automate, and Integrately AI will build it for you.

Connect more apps to your Jira Software Server + Twilio flow

Send issue details to your documentation workspace, update team communication channels, and log customer tickets as your workflows run. Pick a combination and activate it in one click.

Jira Software Server
Twilio
+
ConfluenceConfluence (4)
+
GitHubGitHub (4)
+
SlackSlack (4)
+
ZendeskZendesk (4)
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Google DriveGoogle Drive (4)
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PagerDutyPagerDuty (4)
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Create a Confluence page from every new Jira Software Server issue, and send a notification SMS in Twilio.
New Jira Software Server issues instantly generate a Confluence page for documentation while alerting your team via Twilio SMS, removing manual handoffs between tracking and wiki updates.
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When a Twilio message is received, update the Confluence project page and add a comment in Jira Software Server.
Incoming Twilio messages update your Confluence project documentation and log a comment in Jira Software Server automatically.
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Use Claude to summarise new Jira Software Server comments, update the Confluence documentation page, and send a Twilio SMS.
Claude generates concise summaries of Jira Software Server comments, updates Confluence pages, and alerts stakeholders via Twilio.
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When a Jira Software Server project is created, set up a Confluence tracking space and notify the team via Twilio SMS.
New projects in Jira Software Server automatically trigger a Confluence workspace creation and a Twilio SMS notification.

Supported triggers and actions for Jira Software Server and Twilio

Mix and match to build the exact automation you need

Jira Software Server
Jira Software Server Triggers & Actions
Issue is created in Jira Software Server
Triggers the automation when a new issue is created
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Issue is updated in Jira Software Server
Triggers the automation when an issue is modified
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Issue is created(via JQL) in Jira Software Server
Triggers the automation when a new issue is created via JQL
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Project is created in Jira Software Server
Triggers the automation when a new project is created
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Comment is added in Jira Software Server
Triggers the automation when a comment is added
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Issue type is created in Jira Software Server
Triggers the automation when a new issue type is added
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Issue priority is created in Jira Software Server
Triggers the automation when priority is assignd to any issue
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Update issue in Jira Software Server
Updates issue details with the latest information
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Create issue in Jira Software Server
Generates a new issue for tracking and resolving
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Search issue by field in Jira Software Server
Searches for issues based on a particular field
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Add comment to issue in Jira Software Server
Adds a comment to a issue
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Add watcher to issue in Jira Software Server
Assigns a user as a watcher on a issue
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Get comment by issue in Jira Software Server
Retrieves comments related to a issue
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Search user in Jira Software Server
Searches for a user
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Search user by email in Jira Software Server
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Twilio
Twilio Triggers & Actions
Instant
Message is received in Twilio
Triggers the automation when a new message (SMS/MMS) is received
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SMS is received/sent in Twilio
Triggers the automation when a new text message is received/sent
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Recording is available in Twilio
Triggers the automation when a recording is available
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Call status is changed in Twilio
Triggers the automation when call details are modified
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Call is finished in Twilio
Triggers the automation when a call is finished
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Phone number is added in Twilio
Triggers the automation when a phone number is added
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Transcription is available in Twilio
Triggers the automation when a transcription is available
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Get message media by id in Twilio
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Get message medias in Twilio
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Send WhatsApp template message in Twilio
Sends a message using a predefined template on WhatsApp
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Send SMS in Twilio
Sends a text message to particular recipients
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Send WhatsApp message in Twilio
Sends a message via whatsapp
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Call phone in Twilio
Initiates a phone call to a phone number
Try it →
Get call details by id in Twilio
Try it →

What can you automate with Jira Software Server + Twilio?

Streamline agile issue tracking and cloud communications with automated workflows designed to eliminate manual handoffs.

What you can automate?
🔄
Trigger SMS alerts from new Jira issues
Automatically send a Twilio SMS message whenever a new issue is created in Jira Software Server, ensuring your team responds instantly to urgent customer or project requests.
📋
Capture every submitted issue field
Map all available Jira Software Server issue attributes and custom fields directly into your Twilio communications instead of just basic text strings.
📢
Notify stakeholders instantly on events
Keep your entire department informed by dispatching automated Twilio messages the moment issue comments or project updates occur.
🔀
Route communications based on issue priority
Send different Twilio SMS or WhatsApp templates depending on whether a Jira Software Server issue priority is created as high, medium, or low.
🔄
Keep issue records updated in real time
Update Jira Software Server issues automatically when Twilio call statuses change or when customer messages are received.
🔍
Search and update existing records
Search for existing Jira Software Server issues by field before creating new entries, preventing duplicate tickets across your agile boards.
📞
Handle call completion and recordings
Log call details, transcripts, and recording links from Twilio directly into Jira Software Server comments when a call is finished.
🔌
Extend workflows to Confluence and Slack
Connect your Jira Software Server and Twilio core flow with Confluence, Slack, or GitHub to build powerful multi-step automation pipelines.
And much more...

Who is Jira Software Server + Twilio integration for?

Project managers, support teams, and developers managing agile tasks who need instant communication channels linked to their issue tracking ecosystem.

Project Managers
Project Managers
Support Leads
Support Leads
Client Success Managers
Client Success Managers
Agile Developers
Agile Developers
QA Engineers
QA Engineers
Operations Directors
Operations Directors
📈
Project Managers
You track issue metrics and sprint progress across agile boards, but your communication logs remain disconnected from your tracking data so your reports are always missing critical context — integrating these apps means every update triggers instant SMS alerts and keeps your project metrics fully synchronised.
Support Leads
You need to act fast when high-priority tickets appear, and manual checking means you find out about urgent customer bottlenecks too late — with this integration, every critical issue immediately dispatches automated Twilio notifications to your response team.
🤝
Client Success Managers
You answer to stakeholders who want to see active development progress on their requests, but manual status updates leave gaps in client visibility — connecting these apps means your clients receive real-time SMS updates the moment issues are resolved.
🔄
Agile Developers
The volume of incoming bug reports and customer tickets is too high for anyone to keep up by hand without missing critical tasks — automating both apps means every issue flows directly into your pipeline with zero manual data entry.
📥
QA Engineers
You own the testing phase and depend on upstream teams to hand over complete issue details before verification can begin — automating both apps means every ticket arrives with full communication history attached instantly.
📋
Operations Directors
You need a reliable audit history of all project milestones and communications, but manual logging keeps leaving gaps in your records — automating both apps means every interaction and issue state change is logged accurately.
Our team

Ready Workflows Did you know?

Our team can create automations for you... At no extra cost!

Tell us what type of automation you want to make?

Why choose Integrately to automate Jira Software Server + Twilio

Build and manage your Jira Software Server + Twilio automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Jira Software Server + Twilio with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?

How Integrately Works?

1
Select Automation
Select a trigger from Google Sheets
2
Connect Accounts
Connect Accounts
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3
Automation is ready
Setup an action from Trello
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Frequently Asked Questions

How do I connect Jira Software Server to Twilio?
Frequently Asked Questions
You can connect Jira Software Server to Twilio in 1 click using ready workflows on Integrately, or use Integrately AI to build custom integrations with Confluence, Slack, and Zendesk.
Can I send a Twilio SMS automatically when a new Jira Software Server issue is created?
Frequently Asked Questions
Can I connect Jira Software Server, Twilio, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for Jira Software Server and Twilio?
Frequently Asked Questions
How does Jira Software Server handle issue triggers for Twilio SMS?
Frequently Asked Questions
Can Twilio call events update Jira Software Server issues?
Frequently Asked Questions
Do I need coding skills to automate Jira Software Server and Twilio?
Frequently Asked Questions
Is the Jira Software Server and Twilio integration free?
Frequently Asked Questions
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Want to automate something else in your workflow?

You Can Also Connect Jira Software Server or Twilio With 1500+ Other Apps

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