Create Jira Software Server issue for new Zendesk ticket
Zendesk + Jira Software Server Integration
Jira Software Server + Zendesk Integration
Integrate Jira Software Server to Zendesk in one click, or tell Integrately AI how you want each ticket handled. Create tickets instantly, sync status updates, alert your support agents, and keep engineering teams aligned automatically.
Free forever.Use premium features free for 14 days.1.
Issue is created in Jira Software Server- Issue is updated in Jira Software Server
- Issue is created(via JQL) in Jira Software Server
- Project is created in Jira Software Server
- Comment is added in Jira Software Server
- Issue type is created in Jira Software Server
- Issue priority is created in Jira Software Server
Ticket is updated in Zendesk- Ticket is solved in Zendesk
- Ticket is created in Zendesk
- Ticket is created in view in Zendesk
- Activity(Audit) is added for specific ticket in Zendesk
- View is created in Zendesk
- User is created in Zendesk
- Group is created in Zendesk
- Organization is created in Zendesk
2.
- Update issue in Jira Software Server
- Create issue in Jira Software Server
- Search issue by field in Jira Software Server
- Add comment to issue in Jira Software Server
- Add watcher to issue in Jira Software Server
- Get comment by issue in Jira Software Server
- Search user in Jira Software Server
- Search user by email in Jira Software Server
- Get organization by id in Zendesk
- Create ticket in Zendesk
- Update ticket in Zendesk
- Add comment to ticket in Zendesk
- Search ticket in Zendesk
- Add tag to ticket in Zendesk
- Create user in Zendesk
- Update user in Zendesk
- Search agent in Zendesk
- Search user in Zendesk
- Get user by id in Zendesk
- Create organization in Zendesk
- Update organization in Zendesk
- Search organization in Zendesk
- Search group in Zendesk
Trusted by experts at...
Ready Workflows for Jira Software Server + Zendesk Integration
Capture new issues, create corresponding support tickets, sync updates, notify agents, and keep project tracking accurate, all in just one click.
Most popular automation
- 1of1
Got a different automation in mind? Describe it and let Integrately AI build it for you.
Connect more apps to your Jira Software Server + Zendesk flow
Extend your workflow by connecting document hubs, code repositories, team chat, and spreadsheets to your core sync. Pick a combination and activate it in one click.
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Confluence (4)
Confluence (4) +
GitHub (4)
GitHub (4) +
Slack (4)
Slack (4) +
Trello (4)
Trello (4) +
Google Drive (4)
Google Drive (4) +
Microsoft Teams (4)
Microsoft Teams (4) J
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Create a Zendesk ticket and a Confluence page whenever a new issue is created in Jira Software Server
New Jira Software Server issues instantly generate both a Zendesk support ticket and a Confluence reference page without manual documentation.
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When a Zendesk ticket is solved, update the Jira Software Server issue and add a resolution note in Confluence
Resolved customer tickets automatically update your Jira Software Server issues and log resolution summaries in Confluence.
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When a Jira Software Server issue is updated, update the linked Zendesk ticket and create a Confluence tracking page
Issue modifications in Jira Software Server sync to Zendesk tickets while maintaining a Confluence audit page.
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Use Claude to summarise solved Zendesk tickets, update Jira Software Server issues, and publish notes in Confluence
AI analyses resolved Zendesk tickets, updates Jira Software Server, and publishes structured summaries in Confluence.
Supported triggers and actions for Jira Software Server and Zendesk
Mix and match to build the exact automation you need
Jira Software Server Triggers & Actions
Issue is created in Jira Software Server
Triggers the automation when a new issue is created
Try it → Issue is created(via JQL) in Jira Software Server
Triggers the automation when a new issue is created via JQL
Try it → Project is created in Jira Software Server
Triggers the automation when a new project is created
Try it → Issue type is created in Jira Software Server
Triggers the automation when a new issue type is added
Try it → Issue priority is created in Jira Software Server
Triggers the automation when priority is assignd to any issue
Try it → Zendesk Triggers & Actions
Ticket is created in view in Zendesk
Triggers the automation when a new ticket is created in a particular view
Try it → Activity(Audit) is added for specific ticket in Zendesk
Triggers the automation when a ticket is audited
Try it → Organization is created in Zendesk
Triggers the automation when a new organization is created
Try it → What can you automate with Jira Software Server + Zendesk?
Streamline your customer support and engineering workflows by automating issue creation, ticket synchronization, and team notifications.
🔄
Turn Jira Software Server issues into Zendesk tickets automatically
Whenever an issue is created in Jira Software Server, a corresponding support ticket is generated in Zendesk instantly. Your support agents get immediate visibility into engineering work without manual copying.
📝
Capture every submitted issue field accurately
Map all available Jira Software Server parameters into Zendesk ticket fields rather than just basic titles. Your support queue becomes a thorough source for technical troubleshooting and customer replies.
🔔
Alert support agents the moment an issue arrives
Notify your team channels on Slack or Microsoft Teams as soon as new issues and tickets are created. Response times improve when nobody has to monitor dashboards manually.
🔀
Route tickets based on issue priority
Evaluate issue priority levels upon creation and direct urgent tickets to senior support queues while routing standard requests automatically. Custom conditions ensure proper triage.
🔄
Keep issue status synchronized across apps
Whenever a Zendesk ticket is updated or solved, automatically update the matching Jira Software Server issue status. Project boards reflect real-time customer support progress without manual check-ins.
🔍
Search and update instead of creating duplicates
Check existing Zendesk records before creating new tickets to prevent duplicate entries when multiple issues relate to the same customer inquiry. Data hygiene remains pristine.
✅
Handle later lifecycle events and ticket resolution
When a customer support ticket is marked solved in Zendesk, trigger downstream archiving, customer confirmation messages, and project board updates automatically.
📂
Extend your workflow to connected document storage
Connect Google Drive or Confluence to archive ticket attachments and generate technical summary documents the moment your core sync finishes.
And much more...
Who is Jira Software Server + Zendesk integration for?
Connecting Jira Software Server and Zendesk helps engineering and support teams eliminate manual data entry, keep tickets and issues synchronised, and resolve customer requests faster.
Support operations managers
Customer support agents
Key account managers
DevOps engineers
Product managers
Quality assurance leads
📈
Support operations managers
You review support throughput and resolution times every week, but your tracking data only updates when agents manually export records, so your team metrics are always hours behind — with this integration, every new ticket and solved status updates instantly and your reports stay accurate.
⚡
Customer support agents
You need to know the engineering status of customer bug reports immediately, but you find out about fixes long after deployment because nobody bridges the gap between systems — with this integration, every Jira Software Server update flows directly into Zendesk tickets so you can reply to clients with confidence.
🤝
Key account managers
You answer to enterprise clients who demand real-time progress reports on their submitted bug fixes, but compiling manual updates takes hours away from client communication — with this integration, every issue transition updates customer records automatically and keeps stakeholders fully informed.
⚙️
DevOps engineers
The volume of incoming support tickets is too high for your team to manually translate into Jira Software Server issues without missing critical details — with this integration, every customer ticket generates a formatted issue instantly and keeps engineering queues fully populated.
📋
Product managers
You own the product backlog and depend on support agents to hand over customer feature requests without losing context across tool boundaries — with this integration, every customer touchpoint flows straight into your planning tool so nothing gets lost in translation.
🔍
Quality assurance leads
You need a reliable history of reported bugs tied to customer tickets, but manual logging leaves glaring gaps in your audit trails — with this integration, every issue and ticket linkage is recorded automatically and gives you a complete historical record.
Did you know?
Our team can create automations for you... At no extra cost!
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Why choose Integrately to automate Jira Software Server + Zendesk
Build and manage your Jira Software Server + Zendesk automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.
1,500+ apps connected
Connect Jira Software Server + Zendesk with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?
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Frequently Asked Questions
How do I connect Jira Software Server to Zendesk?
You can connect Jira Software Server to Zendesk in 1 click using ready templates on Integrately. Link your accounts, choose a pre-built workflow, or ask Integrately AI to configure the integration for your team.
Can I automatically create Zendesk tickets from new Jira Software Server issues?
Can I connect Jira Software Server, Zendesk, and Slack?
What is a good Zapier alternative for Jira Software Server and Zendesk?
How does Jira Software Server handle issue updates in this integration?
Can I trigger actions when Zendesk tickets are solved?
Do I need coding skills to automate Jira Software Server and Zendesk?
Is the Jira Software Server and Zendesk integration free?
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