How to connect Twilio with your apps: Top 9 Twilio integrations in 2025
Improve workflow efficiency and optimize communication with the top 19 Twilio integrations. Enhance your business processes seamlessly.
JivoChat + Twilio Integration
Integrate JivoChat to Twilio in one click, or tell Integrately AI how you want each chat handled. Engage leads instantly, send WhatsApp messages, notify team channels, and log call details automatically.
Free forever.Use premium features free for 14 days.1.
Visitor's information is updated in JivoChat Instant- Offline message is recieved in JivoChat Instant
- Chat is finished in JivoChat Instant
Message is received in Twilio Instant- SMS is received/sent in Twilio
- Recording is available in Twilio
- Call status is changed in Twilio
- Call is finished in Twilio
- Phone number is added in Twilio
- Transcription is available in Twilio
2.
- Get message media by id in Twilio
- Get message medias in Twilio
- Send WhatsApp template message in Twilio
- Send SMS in Twilio
- Send WhatsApp message in Twilio
- Call phone in Twilio
- Get call details by id in Twilio
Trusted by experts at...
Ready Workflows for JivoChat + Twilio Integration
Capture offline messages, send SMS notifications, deliver WhatsApp updates, and trigger follow-up calls, all in just one click.
Sorry, we don’t have a ready workflow for this combination yet.
Create your workflow with Integrately AI.Simply describe what you want to automate, and Integrately AI will build it for you.
Connect more apps to your JivoChat + Twilio flow
Route customer conversations into your CRM, support boards, team channels, and spreadsheets as soon as interactions happen. Pick a combination and activate it in one click.
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Shopify (5)
Shopify (5) +
Zendesk (5)
Zendesk (5) +
Salesforce (5)
Salesforce (5) +
Mailchimp (5)
Mailchimp (5) +
Slack (5)
Slack (5) +
Google Sheets (5)
Google Sheets (5) J
S
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Create a Shopify customer from every JivoChat visitor update, and send a welcome SMS in Twilio
Visitor profile updates in JivoChat instantly create new Shopify customers while Twilio fires off a welcome text message, removing manual data entry.
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Create a Shopify order when an offline message arrives in JivoChat, and send a WhatsApp message in Twilio
Offline messages received in JivoChat immediately generate Shopify orders while Twilio delivers instant WhatsApp notifications to buyers.
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When a JivoChat chat finishes, update the customer in Shopify and send a WhatsApp template message in Twilio
Finished JivoChat conversations update customer profiles in Shopify and trigger structured follow-up templates in Twilio automatically.
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If a JivoChat visitor update includes a VIP tag, create a priority Shopify order and send an SMS alert in Twilio
VIP visitor updates in JivoChat trigger priority Shopify orders and instant Twilio SMS alerts for your sales team.
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Use Claude to summarise JivoChat offline messages, create a Shopify customer note, and send a notification SMS in Twilio
Claude generates structured summaries of JivoChat offline messages, stores them as Shopify customer notes, and notifies staff via Twilio SMS.
Supported triggers and actions for JivoChat and Twilio
Mix and match to build the exact automation you need
JivoChat Triggers & Actions
Instant
Visitor's information is updated in JivoChat
Triggers the automation when a visitor's information is updated
Try it → Instant
Offline message is recieved in JivoChat
Triggers the automation when an offline message is received
Try it → Instant
Chat is finished in JivoChat
Triggers the automation when a chat is marked as complete
Try it → Twilio Triggers & Actions
Instant
Message is received in Twilio
Triggers the automation when a new message (SMS/MMS) is received
Try it → SMS is received/sent in Twilio
Triggers the automation when a new text message is received/sent
Try it → Transcription is available in Twilio
Triggers the automation when a transcription is available
Try it → What can you automate with JivoChat + Twilio?
Streamline your customer communications by connecting real-time live chat events directly to powerful cloud telephony and messaging actions.
💬
Trigger Twilio SMS from JivoChat chats
Send automated SMS messages or WhatsApp notifications immediately whenever a live chat session finishes in JivoChat.
📥
Capture every submitted offline message
Extract visitor details and offline message contents from JivoChat to create customer records and support tickets automatically.
🔔
Alert team channels instantly
Notify your support staff or sales reps via Twilio SMS or WhatsApp the moment a new offline message arrives in JivoChat.
🔀
Route messages based on submitted tags
Evaluate visitor tags and priority levels in JivoChat to trigger tailored SMS templates or high-priority phone calls in Twilio.
🔄
Keep visitor data synchronised
Update customer profiles, tickets, and CRM contacts automatically whenever visitor information changes in JivoChat.
🛡️
Prevent duplicate records
Match existing customer databases against incoming JivoChat visitor updates to update records rather than creating duplicates.
📞
Initiate automated follow-up calls
Trigger outbound phone calls or call detail retrievals in Twilio as soon as customer service interactions conclude in JivoChat.
🔗
Extend workflows to external apps
Connect JivoChat and Twilio with Google Sheets, Slack, Shopify, or Zendesk to build comprehensive multi-step automation pipelines.
And much more...
Who is JivoChat + Twilio integration for?
Support teams, customer success managers, and sales leaders rely on this integration to streamline customer communications and eliminate manual follow-up delays.
Performance analysts
Support agents
Client account managers
High-volume support leads
Sales development reps
Quality assurance teams
📈
Performance analysts
You rely on chat metrics for reporting, but manual data exports leave your tracking sheets outdated — with this integration, visitor updates log instantly and your reporting data stays accurate.
⚡
Support agents
You need to act fast on customer inquiries, but offline messages sit unnoticed in your inbox until it is too late — automating both apps means instant ticket creation and rapid SMS notifications.
📋
Client account managers
You answer to clients who expect immediate progress updates after live chat sessions, but manual follow-up logging creates bottlenecks — this integration means every finished chat triggers automated updates.
📊
High-volume support leads
You handle hundreds of daily website inquiries that overwhelm your manual tracking capacity — automating both apps means every chat and offline message syncs effortlessly without dropped records.
🔄
Sales development reps
You depend on upstream visitor data to initiate phone outreach, but manual handovers cause frustrating delays — connecting these apps means every visitor update instantly triggers your outreach workflow.
🗂️
Quality assurance teams
You need a reliable history of customer interactions, but manual logging leaves frustrating gaps in your archives — automating both apps means complete conversation logs across your entire platform stack.
Did you know?
Our team can create automations for you... At no extra cost!
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Why choose Integrately to automate JivoChat + Twilio
Build and manage your JivoChat + Twilio automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.
1,500+ apps connected
Connect JivoChat + Twilio with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?
1
Select Automation
2
Connect Accounts
3
Automation is ready
Connect JivoChat + Twilio Now 
In Just 1 Click!
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Frequently Asked Questions
How do I connect JivoChat to Twilio?
You can connect JivoChat to Twilio easily using ready-made workflows on Integrately. Select a pre-built template or ask Integrately AI to set up your integration in 1 click.
Can I send automated WhatsApp messages when a chat finishes in JivoChat?
Can I connect JivoChat, Twilio, and Slack?
What is a good Zapier alternative for JivoChat and Twilio?
How does JivoChat handle visitor information updates in automations?
How can I manage Twilio call and SMS data across my workflows?
Is coding required to set up JivoChat and Twilio integrations?
Is the JivoChat and Twilio integration free?
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