How to easily connect Zendesk with your apps: 19 must-have Zendesk integrations
Synchronize teams and deliver exceptional customer service with top 10 Zendesk integrations. Enhance your business operations effectively.
JivoChat + Zendesk Integration
Integrate JivoChat to Zendesk in one click, or tell Integrately AI how you want each chat handled. Create tickets, update customer profiles, alert your support team, and log chat transcripts automatically.
Free forever.Use premium features free for 14 days.1.
Visitor's information is updated in JivoChat Instant- Offline message is recieved in JivoChat Instant
- Chat is finished in JivoChat Instant
Ticket is solved in Zendesk- Ticket is updated in Zendesk
- Ticket is created in Zendesk
- Ticket is created in view in Zendesk
- Activity(Audit) is added for specific ticket in Zendesk
- View is created in Zendesk
- User is created in Zendesk
- Group is created in Zendesk
- Organization is created in Zendesk
2.
- Get organization by id in Zendesk
- Create ticket in Zendesk
- Update ticket in Zendesk
- Add comment to ticket in Zendesk
- Search ticket in Zendesk
- Add tag to ticket in Zendesk
- Create user in Zendesk
- Update user in Zendesk
- Search agent in Zendesk
- Search user in Zendesk
- Get user by id in Zendesk
- Create organization in Zendesk
- Update organization in Zendesk
- Search organization in Zendesk
- Search group in Zendesk
Trusted by experts at...
Ready Workflows for JivoChat + Zendesk Integration
Capture chat messages, create support tickets, update user profiles, alert your team, and log communication history, all in just one click.
Sorry, we don’t have a ready workflow for this combination yet.
Create your workflow with Integrately AI.Simply describe what you want to automate, and Integrately AI will build it for you.
Connect more apps to your JivoChat + Zendesk flow
Send chat transcripts to CRMs, notify teams on messaging apps, and sync support tickets across your tools. Pick a combination and activate it in one click.
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Salesforce (8)
Salesforce (8) +
Jira Software Cloud (8)
Jira Software Cloud (8) +
Slack (8)
Slack (8) +
Shopify (8)
Shopify (8) +
Gmail (8)
Gmail (8) +
Asana (8)
Asana (8) J
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Create a Zendesk ticket when a chat finishes in JivoChat, and add the contact in Salesforce
Finished JivoChat chats create a Zendesk ticket and a Salesforce contact instantly, removing manual data entry.
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Create a Zendesk ticket for offline JivoChat messages, and update the record in Salesforce
Offline JivoChat messages create a Zendesk ticket and update Salesforce records automatically.
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When a Zendesk ticket is updated after a JivoChat session, update the Salesforce contact
Zendesk ticket updates sync back to Salesforce contacts automatically following JivoChat interactions.
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Create a Salesforce task whenever a Zendesk ticket is created from a JivoChat chat
New Zendesk tickets generate follow-up tasks in Salesforce for your sales team.
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If visitor information is updated in JivoChat, create a Zendesk ticket and update Salesforce
Updated visitor details in JivoChat trigger Zendesk ticket creation and Salesforce record updates.
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When a Zendesk ticket is solved after a JivoChat chat, update the Salesforce account status
Solved Zendesk tickets update Salesforce account stages automatically.
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Use ChatGPT to summarise finished JivoChat chats, create a Zendesk ticket, and update Salesforce
ChatGPT summarises JivoChat transcripts before creating a Zendesk ticket and updating Salesforce.
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Turn finished JivoChat chats into Zendesk tickets, update Salesforce, and notify Slack
Finished JivoChat chats create Zendesk tickets, update Salesforce records, and alert Slack channels.
Supported triggers and actions for JivoChat and Zendesk
Mix and match to build the exact automation you need
JivoChat Triggers & Actions
Instant
Visitor's information is updated in JivoChat
Triggers the automation when a visitor's information is updated
Try it → Instant
Offline message is recieved in JivoChat
Triggers the automation when an offline message is received
Try it → Instant
Chat is finished in JivoChat
Triggers the automation when a chat is marked as complete
Try it → Zendesk Triggers & Actions
Ticket is created in view in Zendesk
Triggers the automation when a new ticket is created in a particular view
Try it → Activity(Audit) is added for specific ticket in Zendesk
Triggers the automation when a ticket is audited
Try it → Organization is created in Zendesk
Triggers the automation when a new organization is created
Try it → What can you automate with JivoChat + Zendesk?
Turn live chats into support tickets, sync customer data, and streamline your entire support pipeline.
🎫
Create Zendesk tickets from finished chats
Turn every completed JivoChat conversation into a Zendesk ticket automatically. Eliminate manual ticket creation and ensure no customer inquiry slips through the cracks.
📝
Capture complete visitor information and chat details
Map visitor contact details, offline messages, and chat transcripts directly into Zendesk fields. Keep customer records complete and up to date.
🔔
Alert your support team instantly on new messages
Notify agents the moment an offline message is received in JivoChat or a new Zendesk ticket is created. Keep response times fast across your support desk.
🔀
Route tickets based on chat categories
Apply different actions or assign specific Zendesk groups based on the information provided during the JivoChat session. Send high-priority chats straight to senior support.
🔄
Keep ticket statuses and user profiles synchronized
Update visitor information in JivoChat or ticket statuses in Zendesk as conversations evolve. Ensure both platforms reflect the latest customer state.
🔍
Prevent duplicate users and tickets
Search existing Zendesk users and organizations before creating new records. Keep your support database clean and organised without duplicates.
⚡
Manage ticket resolution and follow-up workflows
Trigger downstream actions when a Zendesk ticket is solved or updated following a JivoChat interaction. Close the loop on customer support easily.
💬
Connect your support flow to Slack or CRM tools
Push Zendesk tickets and JivoChat chat data into Slack, Salesforce, or Gmail. Extend your support workflow across your entire tech stack.
And much more...
Who is JivoChat + Zendesk integration for?
Support teams, customer success managers, and business owners streamline their communication workflows by connecting live chat interactions directly to support ticket management.
Support operations managers
Customer support leads
Client success directors
Live chat agents
Technical support engineers
Quality assurance teams
📈
Support operations managers
You're tracking daily support volumes from JivoChat logs, but your Zendesk dashboard only updates when tickets are manually processed, so the resolution times you're optimising against are always outdated — with this integration, every chat transitions instantly into a ticket and your metrics stay current.
⚡
Customer support leads
You need to act fast on customer escalations, and you find out too late when chats sit unmonitored before becoming tickets — automating both apps means every completed chat instantly creates a Zendesk ticket so your team responds immediately.
🤝
Client success directors
You answer to enterprise clients who want to see communication progress, but chat logs and support tickets remain siloed across systems — connecting these apps means every JivoChat conversation links to a Zendesk ticket for complete client visibility.
💬
Live chat agents
Customer volume is too high for anyone to keep up by hand between chat platforms and ticketing systems, leaving leads waiting — automating both apps means chats turn into Zendesk tickets automatically without manual copy-pasting.
🔧
Technical support engineers
You own the next technical step and depend on front-line agents to hand over chat details, but crucial context gets lost between conversations and tickets — this integration means every chat detail flows straight into Zendesk for seamless handoffs.
🗂️
Quality assurance teams
You need a reliable customer interaction history and keep finding gaps between live chat transcripts and resolved support tickets — automating both apps means every chat and ticket record matches perfectly.
Did you know?
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Why choose Integrately to automate JivoChat + Zendesk
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1,500+ apps connected
Connect JivoChat + Zendesk with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
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AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
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SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
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Frequently Asked Questions
How do I connect JivoChat to Zendesk?
Connecting JivoChat to Zendesk takes just one click with Integrately. You can use ready-made automation templates or ask Integrately AI to build your exact workflow connecting JivoChat, Zendesk, and other popular tools like Slack, Gmail, or Asana in minutes.
Can I automatically turn JivoChat live chats into Zendesk support tickets?
Can I connect JivoChat, Zendesk, and Slack?
What is a good Zapier alternative for JivoChat and Zendesk?
How are JivoChat visitor details updated in Zendesk?
Can Zendesk ticket updates sync back to JivoChat?
Do I need coding skills to automate JivoChat and Zendesk?
Is the JivoChat and Zendesk integration free?
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