Create Zendesk ticket for new JustCall contact
JustCall + Zendesk Integration
JustCall + Zendesk Integration
Integrate JustCall to Zendesk in one click, or tell Integrately AI how you want each ticket handled. Log call details, create or update support tickets, alert your team, and trigger follow-ups automatically.
Free forever.Use premium features free for 14 days.1.
Contact is created in JustCall- Text is sent or received in JustCall Instant
- Call details are updated in JustCall Instant
- Call is completed in JustCall Instant
- Appointment is created in JustCall Instant
- Voicemail is created in JustCall Instant
Ticket is updated in Zendesk- Ticket is solved in Zendesk
- Ticket is created in Zendesk
- Ticket is created in view in Zendesk
- Activity(Audit) is added for specific ticket in Zendesk
- View is created in Zendesk
- User is created in Zendesk
- Group is created in Zendesk
- Organization is created in Zendesk
2.
- Add contact to SalesDialer campaign in JustCall
- Remove contact from SalesDialer campaign in JustCall
- Get campaign contacts by campaign id in JustCall
- Update contact in JustCall
- Create contact in JustCall
- Search contact in JustCall
- Send text message in JustCall
- Schedule text message in JustCall
- Send multimedia text message in JustCall
- Check for text replies in JustCall
- Get organization by id in Zendesk
- Create ticket in Zendesk
- Update ticket in Zendesk
- Add comment to ticket in Zendesk
- Search ticket in Zendesk
- Add tag to ticket in Zendesk
- Create user in Zendesk
- Update user in Zendesk
- Search agent in Zendesk
- Search user in Zendesk
- Get user by id in Zendesk
- Create organization in Zendesk
- Update organization in Zendesk
- Search organization in Zendesk
- Search group in Zendesk
Trusted by experts at...
Ready Workflows for JustCall + Zendesk Integration
Log call notes, create support tickets, update contact details, alert your team, and send follow-ups, all in just one click.
Most popular automations
Create JustCall contact from new Zendesk ticket
If you're using {{trigger.CustomerSupport}} to manage your customer support tickets, you may be wondering how to also create corresponding contacts in JustCall. Luckily, it's a process that's pretty simple to set up.
Use this {{trigger.CustomerSupport}} - JustCall integration to create a connection between the two platforms so that any new ticket created in {{trigger.CustomerSupport}} will automatically create a contact in JustCall.
This makes it easy to keep track of your support tickets and contacts in one place.
See moreUse this {{trigger.CustomerSupport}} - JustCall integration to create a connection between the two platforms so that any new ticket created in {{trigger.CustomerSupport}} will automatically create a contact in JustCall.
This makes it easy to keep track of your support tickets and contacts in one place.
Create Zendesk user for new JustCall contact
JustCall + Zendesk Integration
Create JustCall contact for new Zendesk group
Zendesk + JustCall Integration
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Got a different automation in mind? Describe it and let Integrately AI build it for you.
Connect more apps to your JustCall + Zendesk flow
Route customer conversations into your CRM, log support data in spreadsheets, and notify your team instantly across channels. Pick a combination and activate it in one click.
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Slack (6)
Slack (6) +
Jira Software Cloud (5)
Jira Software Cloud (5) +
HubSpot (5)
HubSpot (5) +
Salesforce (5)
Salesforce (5) +
Google Sheets (5)
Google Sheets (5) +
Gmail (5)
Gmail (5) J
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When a call is completed in JustCall, create a Zendesk ticket and notify your support channel in Slack
Completed calls in JustCall instantly generate a ticket in Zendesk and post an alert in Slack, so your support agents never miss a phone conversation.
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When a Zendesk ticket is created, send a text message in JustCall and post an alert in Slack
New Zendesk tickets trigger an automated text message in JustCall while notifying your team in Slack, keeping everyone aligned on customer issues.
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When a Zendesk ticket is updated, update the contact in JustCall and post an update in Slack
Zendesk ticket updates instantly sync with JustCall contact records and notify your team in Slack, ensuring communication histories remain accurate.
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When a JustCall voicemail is created, create a Zendesk ticket and notify your support channel in Slack
Missed calls resulting in JustCall voicemails automatically generate Zendesk tickets and alert your team in Slack for rapid follow-up.
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If a Zendesk ticket is solved, send a confirmation text in JustCall and post the closure in Slack
Solved Zendesk tickets trigger a polite confirmation text in JustCall and announce the closure in Slack, keeping customers and team members informed.
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Use Claude to summarise every completed JustCall call, create a Zendesk ticket, and post the brief in Slack
Claude analyses completed JustCall calls to build structured summaries, creates a Zendesk ticket, and posts the brief to your team in Slack.
Supported triggers and actions for JustCall and Zendesk
Mix and match to build the exact automation you need
JustCall Triggers & Actions
Instant
Text is sent or received in JustCall
Triggers the automation when a text is sent or received
Try it → Instant
Call details are updated in JustCall
Triggers the automation when call details are updated
Try it → Instant
Appointment is created in JustCall
Triggers the automation when a new appointment is created
Try it → Instant
Voicemail is created in JustCall
Triggers the automation when a voicemail is created
Try it → Zendesk Triggers & Actions
Ticket is created in view in Zendesk
Triggers the automation when a new ticket is created in a particular view
Try it → Activity(Audit) is added for specific ticket in Zendesk
Triggers the automation when a ticket is audited
Try it → Organization is created in Zendesk
Triggers the automation when a new organization is created
Try it → What can you automate with JustCall + Zendesk?
Streamline your customer support operations by connecting phone calls, SMS interactions, and helpdesk tickets into one cohesive workflow.
🎫
Create support tickets from completed calls
Automatically generate a new Zendesk ticket the moment a phone call or voicemail is completed in JustCall, ensuring every conversation is tracked.
📝
Capture every submitted field and call note
Map caller details, duration, and call recordings directly into Zendesk ticket descriptions instead of just a basic notification.
🔔
Notify your support team instantly
Alert agents in Slack or via email the second an important phone call or support request requires urgent attention.
🔀
Route workflows based on ticket parameters
Trigger different follow-up actions in JustCall depending on whether a Zendesk ticket is solved, updated, or newly created.
🔄
Keep helpdesk and communication records updated
Ensure modifications in Zendesk tickets automatically refresh contact profiles and interaction history in JustCall.
👥
Prevent duplicate records across systems
Search existing contacts and users before creating new entries, ensuring your databases remain clean and organized.
📅
Handle later status changes automatically
Trigger confirmation text messages or closure notifications when a Zendesk ticket transitions to solved status.
⚡
Extend your workflow to team channels
Connect JustCall and Zendesk with Slack or Google Sheets to build multi-step operational pipelines effortlessly.
And much more...
Who is JustCall + Zendesk integration for?
Support teams and customer success managers connect JustCall and Zendesk to eliminate manual data entry and keep interaction records perfectly synchronised.
Support managers
Customer success leads
Client account directors
Support operations teams
Customer support agents
Quality assurance specialists
📈
Support managers
You're reviewing customer communication channels but your support tickets only update when someone manually logs call notes, so the queue metrics you're optimising against are always a few hours behind — with this integration, every completed call creates a ticket instantly and your data stays current.
⚡
Customer success leads
You need to respond to urgent phone inquiries immediately, but critical call details sit trapped in your communication platform instead of your helpdesk, so follow-ups get delayed — automating both apps means every interaction creates a support ticket the moment the call ends.
🤝
Client account directors
You answer to key accounts that expect prompt updates on their reported issues, but pulling call logs into your ticketing system takes hours of manual copying, so progress reporting is always stressful — connecting these apps means every conversation updates your records automatically.
📊
Support operations teams
The inbound call volume is too high for your agents to keep support queues updated by hand, so tickets get missed and customer histories have frustrating gaps — this integration means every phone interaction flows straight into your helpdesk without manual intervention.
🔄
Customer support agents
You own the ticket resolution process and depend on phone reps to hand over complete call details, but verbal notes get lost before they reach your workspace — automating both apps means every call summary populates your ticket queue right away.
🛡️
Quality assurance specialists
You need a reliable history of every customer touchpoint for compliance and auditing, but fragmented records leave blind spots between phone calls and support tickets — with this integration, every interaction is logged accurately across platforms.
Did you know?
Our team can create automations for you... At no extra cost!
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Why choose Integrately to automate JustCall + Zendesk
Build and manage your JustCall + Zendesk automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.
1,500+ apps connected
Connect JustCall + Zendesk with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?
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Select Automation
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Connect Accounts
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Automation is ready
Connect JustCall + Zendesk Now 
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Frequently Asked Questions
How do I connect JustCall to Zendesk?
You can connect JustCall to Zendesk in 1 click using ready workflows on Integrately, or use Integrately AI to build custom multi-step automations combining tools like Slack, Google Sheets, and HubSpot.
Can I automatically create a Zendesk ticket when a call is completed in JustCall?
Can I connect JustCall, Zendesk, and Slack?
What is a good Zapier alternative for JustCall and Zendesk?
How does JustCall handle call and contact data during automation?
How does Zendesk manage support ticket updates in workflows?
Do I need coding skills to automate JustCall and Zendesk?
Is the JustCall and Zendesk integration free?
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