Kayako + Productboard Integration
Integrate Kayako to Productboard in one click, or tell Integrately AI how you want each conversation handled. Centralize customer feedback, update product roadmaps, alert your team, and track feature requests automatically.
Free forever.Use premium features free for 14 days.1.
Conversation is created in Kayako- User is created in Kayako
- Tag is added to organization in Kayako
- Tag is added to conversation in Kayako
- Tag is added to user in Kayako
- Organization is created in Kayako
Feature is created in Productboard Instant- Feature is updated in Productboard Instant
- Feature is deleted in Productboard Instant
- Component is updated in Productboard Instant
- Component is created in Productboard Instant
- Release is created in Productboard Instant
- Release is updated in Productboard Instant
- Release is deleted in Productboard Instant
- Product is created in Productboard Instant
- Product is updated in Productboard Instant
2.
- Create conversation via Email in Kayako
- Update conversation in Kayako
- Create conversation with a private note in Kayako
- Search conversation in Kayako
- Create user in Kayako
- Search user in Kayako
- Update user in Kayako
- Create organization in Kayako
- Update organization in Kayako
- Search organization in Kayako
- Add private note to conversation in Kayako
- Add tags to conversation in Kayako
- Add tags to organization in Kayako
- Add tags to user in Kayako
- Create note in Productboard
- Create feature in Productboard
- Create component in Productboard
- Get feature by ID in Productboard
Trusted by experts at...
Ready Workflows for Kayako + Productboard Integration
Capture customer feedback from conversations, turn them into product notes, update roadmaps, and align support with product teams, all in just one click.
Sorry, we don’t have a ready workflow for this combination yet.
Create your workflow with Integrately AI.Simply describe what you want to automate, and Integrately AI will build it for you.
Connect more apps to your Kayako + Productboard flow
Route feedback into your team's tracking boards, notify channels when notes are created, and sync support requests with product management. Pick a combination and activate it in one click.
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Jira Software Cloud (4)
Jira Software Cloud (4) +
Slack (4)
Slack (4) +
Zendesk (4)
Zendesk (4) +
Intercom (4)
Intercom (4) +
HubSpot (4)
HubSpot (4) +
Notion (4)
Notion (4) K
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Add every new Kayako conversation as a Productboard feature, and create a tracking issue in Jira Software Cloud
New Kayako conversations appear in Productboard as features and generate issues in Jira Software Cloud instantly.
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When a tag is added to a Kayako conversation, update the Productboard feature status, and log the update in Jira Software Cloud
Tagged Kayako conversations update Productboard features and record the change in Jira Software Cloud automatically.
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Create a Productboard note from new Kayako users, and open a corresponding ticket in Jira Software Cloud
New Kayako users generate Productboard notes and Jira Software Cloud tickets without manual copying.
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Use Claude to analyse new Kayako support conversations, create a Productboard feature, and log it in Jira Software Cloud
Claude summarises Kayako conversations so Productboard gets clean feature requests and Jira Software Cloud records the task.
Supported triggers and actions for Kayako and Productboard
Mix and match to build the exact automation you need
Kayako Triggers & Actions
Productboard Triggers & Actions
Instant
Feature is created in Productboard
Triggers the automation when a particular action in the workflow fails
Try it → Instant
Feature is updated in Productboard
Triggers the automation when a particular action in the workflow fails
Try it → Instant
Feature is deleted in Productboard
Triggers the automation when a particular action in the workflow fails
Try it → Instant
Component is updated in Productboard
Triggers the automation when a component is updated
Try it → Instant
Component is created in Productboard
Triggers the automation when a new component is created
Try it → Instant
Release is created in Productboard
Triggers the automation when a new released is created
Try it → Instant
Release is updated in Productboard
Triggers the automation when any release is modified
Try it → Instant
Release is deleted in Productboard
Triggers the automation when any release is deleted
Try it → Instant
Product is created in Productboard
Triggers the automation when a new product is created
Try it → Instant
Product is updated in Productboard
Triggers the automation when a product is updated
Try it → What can you automate with Kayako + Productboard?
Streamline your customer feedback loops and product roadmaps with powerful multi-app workflows.
🔄
Turn Kayako conversations into Productboard notes
Automatically create a Productboard note for every new conversation in Kayako. Customer feedback flows directly into your product planning platform without manual copying.
📋
Capture every submitted tag and field
Map customer tags, user profiles, and organization details from Kayako directly into Productboard features and notes. Your product team gets full context on every request.
🔔
Alert your product team instantly
Notify your team on Slack or Jira Software Cloud the moment a new support conversation generates a Productboard feature or note. No feedback slips through the cracks.
🔀
Route feedback based on conversation tags
Apply conditional logic to route specific Kayako tags into designated Productboard components or product categories automatically.
🔄
Keep product roadmaps up to date
Update existing Productboard features and components whenever corresponding conversation statuses or tags change in Kayako.
🔍
Search and update existing records
Search for existing users and organizations in Kayako before creating notes in Productboard to avoid duplicate entries.
📌
Manage releases and component updates
Trigger automated updates in Productboard components or releases whenever support workflows reach key milestones in Kayako.
🔌
Extend your workflow to other tools
Connect your core Kayako and Productboard flow with Jira Software Cloud, Slack, Zendesk, Intercom, HubSpot, or Notion to keep your entire stack synchronised.
And much more...
Who is Kayako + Productboard integration for?
Product teams and customer support managers bridge feedback gaps, streamline roadmap planning, and keep feature requests synchronized across platforms effortlessly.
Product Leaders
Support Managers
Customer Success Directors
Support Agents
Product Operations Specialists
Support Operations Leads
📈
Product Leaders
You're reviewing feedback reports but your product roadmap only updates when someone manually exports support tickets, so the priority counts you're planning against are always a few days behind — with this integration, every support conversation lands as a Productboard note instantly and your planning data stays current.
⚡
Support Managers
You need to track critical customer feature requests, and you find out about roadmap decisions far too late — automating both apps means every conversation feeds product planning instantly and your support team stays aligned with engineering.
🤝
Customer Success Directors
You answer to key clients who want to see progress on their requested features, but support notes remain trapped in isolated silos — connecting these apps means client inquiries turn into tracked product features automatically and progress updates flow seamlessly.
📥
Support Agents
The volume of feature requests is too high for anyone to keep up by hand, leading to missed feedback and duplicate tracking — this integration means every conversation creates structured notes and features automatically without manual data entry.
🔄
Product Operations Specialists
You own the roadmap prioritization process and depend on support teams to hand over customer insights, but details get lost in transit — automating both apps means every user inquiry reaches product planning immediately with all context intact.
🗂️
Support Operations Leads
You need a reliable history of customer feedback and keep finding gaps between support tickets and product features — connecting these apps means every conversation record links to product notes reliably and your audit trail stays complete.
Did you know?
Our team can create automations for you... At no extra cost!
Tell us what type of automation you want to make?
Why choose Integrately to automate Kayako + Productboard
Build and manage your Kayako + Productboard automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.
1,500+ apps connected
Connect Kayako + Productboard with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?
1
Select Automation
2
Connect Accounts
3
Automation is ready
Connect Kayako + Productboard Now 
In Just 1 Click!
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Frequently Asked Questions
How do I connect Kayako to Productboard?
You can connect Kayako to Productboard in 1 click using ready-made templates on Integrately. With 1,500+ integrations and Integrately AI, you can set up custom workflows connecting Kayako, Productboard, Slack, HubSpot, and Notion instantly.
Can I automatically turn customer support conversations into product notes?
Can I connect Kayako, Productboard, and Slack?
What is a good Zapier alternative for Kayako and Productboard?
How does Kayako handle conversation tags in integrations?
Can Productboard features be updated automatically from support data?
Do I need coding skills to automate Kayako and Productboard?
Is the Kayako and Productboard integration free?
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