Create Kayako user for new WATI contact
WATI + Kayako Integration
Kayako + WATI Integration
Integrate Kayako to WATI in one click, or tell Integrately AI how you want each conversation handled. Create contacts, send template messages, update customer attributes, and trigger follow-ups automatically.
Free forever.Use premium features free for 14 days.1.
Conversation is created in Kayako- User is created in Kayako
- Tag is added to organization in Kayako
- Tag is added to conversation in Kayako
- Tag is added to user in Kayako
- Organization is created in Kayako
Message is received in WATI Instant- Reply is received to sent message in WATI Instant
- Contact is created in WATI
- Message is read in WATI Instant
- Message is delivered in WATI Instant
2.
- Create conversation via Email in Kayako
- Update conversation in Kayako
- Create conversation with a private note in Kayako
- Search conversation in Kayako
- Create user in Kayako
- Search user in Kayako
- Update user in Kayako
- Create organization in Kayako
- Update organization in Kayako
- Search organization in Kayako
- Add private note to conversation in Kayako
- Add tags to conversation in Kayako
- Add tags to organization in Kayako
- Add tags to user in Kayako
- Send template message in WATI
- Send session message in WATI
- Create contact in WATI
- Update contact attributes in WATI
Trusted by experts at...
Ready Workflows for Kayako + WATI Integration
Capture support conversations, create WhatsApp contacts, send template messages, update customer attributes, and trigger follow-ups, all in just one click.
Most popular automation
- 1of1
Got a different automation in mind? Describe it and let Integrately AI build it for you.
Connect more apps to your Kayako + WATI flow
Sync customer support data to your CRM, alert teams on messaging apps, and keep records updated across your entire stack. Pick a combination and activate it in one click.
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Salesforce (4)
Salesforce (4) +
Hubspot (4)
Hubspot (4) +
Shopify (4)
Shopify (4) +
Slack (4)
Slack (4) +
Gmail (4)
Gmail (4) +
Stripe (4)
Stripe (4) K
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Create a Salesforce contact when a conversation is created in Kayako, and send a WhatsApp template message in WATI.
New Kayako conversations instantly generate a Salesforce contact and trigger a WATI template message, keeping your sales and support teams aligned.
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Update Salesforce contact details when a reply is received in WATI, and add a private note in Kayako.
Incoming WhatsApp replies from WATI update your Salesforce records and log private notes in Kayako without manual tracking.
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When a contact is created in WATI, search the user in Kayako and update their record in Salesforce.
New WATI contacts find their matching Kayako user profile and update Salesforce records instantly.
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If a tag is added to a user in Kayako, update Salesforce and send a WATI template message.
Tagged Kayako users trigger automated Salesforce updates and targeted WATI messaging sequences.
Supported triggers and actions for Kayako and WATI
Mix and match to build the exact automation you need
Kayako Triggers & Actions
What can you automate with Kayako + WATI?
Streamline customer support and WhatsApp messaging with powerful automated workflows designed for your business.
🔄
Trigger WhatsApp messages from support tickets
Automatically send WATI template messages the moment a new conversation is created in Kayako. Eliminate manual delays and engage customers instantly.
📋
Capture every submitted field and user attribute
Map complete customer details, emails, and conversation metadata from Kayako straight into WATI contact attributes without missing details.
🔔
Notify the right team member immediately
Send instant notifications or private notes whenever important support conversations or WhatsApp replies arrive in your workspace.
🔀
Route messages based on tags and fields
Trigger different WhatsApp communication flows depending on tags added to conversations, users, or organizations in Kayako.
🔄
Keep customer records updated across platforms
Ensure contact updates, profile changes, and new user creations synchronize smoothly between Kayako and WATI in real time.
🔍
Search and update instead of creating duplicates
Automatically search existing user profiles and organization records in Kayako before creating new entries, preventing cluttered databases.
📌
Manage follow-ups on status and reply events
Automate subsequent actions whenever a reply is received to a sent message in WATI or when support conversations update.
🔌
Extend your workflow to Salesforce
Connect Kayako and WATI with Salesforce to sync support tickets, update contact attributes, and maintain unified customer histories.
And much more...
Who is Kayako + WATI integration for?
Support managers, customer success leads, and operations teams connect Kayako and WATI to eliminate manual copying and accelerate customer response times.
Support operations managers
Customer success leads
Client account directors
Customer support agents
Sales development reps
Operations analysts
📈
Support operations managers
You're tracking daily support ticket volumes and WhatsApp response metrics across disconnected dashboards, but your reports only update when someone manually exports conversations, so the ticket counts you're reviewing are always outdated — with this integration, every new conversation triggers instant WATI updates and your data stays current.
⚡
Customer success leads
You need to act fast when high-value clients submit support enquiries, but you find out too late because alerts remain trapped inside separate platforms — automating both apps means every urgent ticket immediately dispatches a WATI template message to your team.
🤝
Client account directors
You answer to external clients who expect rapid updates on their support requests, but compiling manual status reports wastes valuable hours each week — connecting these apps means every conversation update flows instantly into your communication channels.
📞
Customer support agents
The volume of inbound support tickets is too high for anyone to keep up by hand, leading to missed WhatsApp follow-ups and frustrated buyers — with this integration, every support event automatically triggers accurate messaging workflows without manual effort.
🔄
Sales development reps
You own the next conversion step and depend on support teams upstream to hand over qualified leads, but manual handoffs cause avoidable delays — this integration means every support conversation instantly creates or updates your CRM records.
📋
Operations analysts
You need a reliable history of customer interactions across both support and messaging tools, but you keep finding gaps caused by manual logging errors — automating both apps means every customer touchpoint is recorded accurately and permanently.
Did you know?
Our team can create automations for you... At no extra cost!
Tell us what type of automation you want to make?
Why choose Integrately to automate Kayako + WATI
Build and manage your Kayako + WATI automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.
1,500+ apps connected
Connect Kayako + WATI with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?
1
Select Automation
2
Connect Accounts
3
Automation is ready
Connect Kayako + WATI Now 
In Just 1 Click!
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Frequently Asked Questions
How do I connect Kayako to WATI?
You can connect Kayako to WATI in 1 click using ready-made templates on Integrately, or use Integrately AI to build custom workflows linking Salesforce, Hubspot, Slack, and 1,500+ other apps.
Can I automatically send WhatsApp messages when a new conversation is created in Kayako?
Can I connect Kayako, WATI, and Salesforce?
What is a good Zapier alternative for Kayako and WATI?
How are Kayako user records handled during the integration?
How does WATI manage incoming message replies in the workflow?
Do I need coding skills to automate Kayako and WATI?
Is the Kayako and WATI integration free?
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No worries — just send us a message and we’ll get back to you as soon as possible.
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