How to easily connect Zendesk with your apps: 19 must-have Zendesk integrations
Synchronize teams and deliver exceptional customer service with top 10 Zendesk integrations. Enhance your business operations effectively.
Kayako + Zendesk Integration
Integrate Kayako to Zendesk in one click, or tell Integrately AI how you want each ticket handled. Sync customer conversations, create support tickets, update statuses, and notify your support team automatically.
Free forever.Use premium features free for 14 days.1.
Conversation is created in Kayako- User is created in Kayako
- Tag is added to organization in Kayako
- Tag is added to conversation in Kayako
- Tag is added to user in Kayako
- Organization is created in Kayako
Ticket is solved in Zendesk- Ticket is updated in Zendesk
- Ticket is created in Zendesk
- Ticket is created in view in Zendesk
- Activity(Audit) is added for specific ticket in Zendesk
- View is created in Zendesk
- User is created in Zendesk
- Group is created in Zendesk
- Organization is created in Zendesk
2.
- Create conversation via Email in Kayako
- Update conversation in Kayako
- Create conversation with a private note in Kayako
- Search conversation in Kayako
- Create user in Kayako
- Search user in Kayako
- Update user in Kayako
- Create organization in Kayako
- Update organization in Kayako
- Search organization in Kayako
- Add private note to conversation in Kayako
- Add tags to conversation in Kayako
- Add tags to organization in Kayako
- Add tags to user in Kayako
- Get organization by id in Zendesk
- Create ticket in Zendesk
- Update ticket in Zendesk
- Add comment to ticket in Zendesk
- Search ticket in Zendesk
- Add tag to ticket in Zendesk
- Create user in Zendesk
- Update user in Zendesk
- Search agent in Zendesk
- Search user in Zendesk
- Get user by id in Zendesk
- Create organization in Zendesk
- Update organization in Zendesk
- Search organization in Zendesk
- Search group in Zendesk
Trusted by experts at...
Ready Workflows for Kayako + Zendesk Integration
Capture new support conversations, create tickets, update user details, notify teams, and log interactions, all in just one click.
Sorry, we don’t have a ready workflow for this combination yet.
Create your workflow with Integrately AI.Simply describe what you want to automate, and Integrately AI will build it for you.
Connect more apps to your Kayako + Zendesk flow
Sync support tickets with CRMs, messaging tools, and email platforms to keep customer context across your stack. Pick a combination and activate it in one click.
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Jira Software Cloud (3)
Jira Software Cloud (3) +
Slack (3)
Slack (3) +
Salesforce (3)
Salesforce (3) +
HubSpot (3)
HubSpot (3) +
Gmail (3)
Gmail (3) +
Google Drive (3)
Google Drive (3) K
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Create a Jira issue and a Zendesk ticket when a new conversation is created in Kayako
Every new Kayako conversation instantly creates a Zendesk ticket and a Jira issue, keeping your engineering and support teams aligned without manual handoffs.
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When a Zendesk ticket is updated, update the Kayako conversation and add an issue in Jira Software Cloud
Keep your Jira tracking current the moment a Zendesk ticket status changes, and update the associated Kayako conversation automatically.
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When a user is created in Kayako, create a Zendesk user and log an onboarding task in Jira Software Cloud
New customer signups in Kayako instantly populate your Zendesk user directory and create a tracking task in Jira Software Cloud.
Supported triggers and actions for Kayako and Zendesk
Mix and match to build the exact automation you need
Kayako Triggers & Actions
Zendesk Triggers & Actions
Ticket is created in view in Zendesk
Triggers the automation when a new ticket is created in a particular view
Try it → Activity(Audit) is added for specific ticket in Zendesk
Triggers the automation when a ticket is audited
Try it → Organization is created in Zendesk
Triggers the automation when a new organization is created
Try it → What can you automate with Kayako + Zendesk?
Simplify your support operations by connecting customer conversations and ticketing workflows in real time.
🎫
Create a Zendesk ticket from every new Kayako conversation
Automatically generate support tickets in Zendesk the moment a customer opens a conversation in Kayako. Eliminate manual data entry and ensure every inquiry gets tracked.
📝
Capture every submitted custom tag and field
Map all available conversation fields, tags, and user attributes from Kayako into Zendesk without losing context. Your helpdesk records remain complete and actionable.
🔔
Alert support agents the moment tickets arrive
Trigger instant team notifications in Slack or via email whenever a high-priority conversation or ticket is created, ensuring rapid response times.
🔀
Route tickets based on submitted issue categories
Perform different actions or assign specialized agents depending on the department or tags submitted in your Kayako customer conversations.
🔄
Keep ticket statuses updated across platforms
Automatically synchronize ticket updates, notes, and progress markers between Kayako and Zendesk so your support history remains unified.
🔍
Prevent duplicate users and tickets
Search existing customer directories before creating new profiles or tickets, ensuring clean data management across both support applications.
✅
Handle solved and closed ticket lifecycle states
Seamlessly manage ticket resolution updates, ensuring that solved tickets in Zendesk properly update matching conversation statuses in Kayako.
📁
Extend support workflows to Google Drive storage
Automatically archive resolved support tickets and conversation backups into secure Google Drive folders for long-term record keeping.
And much more...
Who is Kayako + Zendesk integration for?
Connecting Kayako and Zendesk helps customer support and success teams eliminate manual ticket copying, keep customer context aligned across platforms, and streamline communication.
Customer support leads
Customer support managers
Account managers
Support team leads
Escalation specialists
Quality assurance analysts
📈
Customer support leads
You're reporting on support metrics every week but your ticket counts only update when someone manually exports records from Kayako, so the volume trends you're reviewing are always hours behind — this integration means every new interaction lands in Zendesk instantly and your metrics stay current.
⚡
Customer support managers
You need to assign urgent customer issues immediately, but you find out about new Kayako conversations too late to hit your SLA targets — this integration means every ticket is created in Zendesk instantly and your team can respond without delay.
🤝
Account managers
You answer to client executives who want complete visibility into active support tickets, but your manual tracking leaves gaps — this integration means every Kayako conversation syncs straight to Zendesk so your clients see real-time updates.
📊
Support team leads
The incoming ticket volume is too high for anyone to keep up by hand across multiple helpdesks, leading to missed customer messages — with this integration, every interaction flows automatically into Zendesk.
🔄
Escalation specialists
You own the next step of customer troubleshooting and depend on front-line agents to hand over complete ticket details, but information gets dropped — this integration means every conversation detail transfers directly.
📁
Quality assurance analysts
You need a reliable history of customer interactions for auditing, but you keep finding missing records between systems — this integration means every conversation and ticket stays perfectly aligned.
Did you know?
Our team can create automations for you... At no extra cost!
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Why choose Integrately to automate Kayako + Zendesk
Build and manage your Kayako + Zendesk automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.
1,500+ apps connected
Connect Kayako + Zendesk with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?
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Frequently Asked Questions
How do I connect Kayako to Zendesk?
You can connect Kayako to Zendesk in 1-click using ready-made workflows on Integrately, or use Integrately AI to build custom automations with Slack, Salesforce, HubSpot, and 1,500+ other apps.
Can I automatically create a Zendesk ticket when a new Kayako conversation is created?
Can I connect Kayako, Zendesk, and Slack?
What is a good Zapier alternative for Kayako and Zendesk?
How does Kayako handle conversation data in this integration?
How are Zendesk tickets updated through Kayako triggers?
Do I need coding skills to automate Kayako and Zendesk?
Is the Kayako and Zendesk integration free?
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