Kommo (amoCRM) + Live Chat Integration

Integrate Kommo (amoCRM) to Live Chat in one click, or tell Integrately AI how you want each lead handled. Capture visitor interactions, create leads, update your CRM records, and trigger instant follow-ups automatically.

Free foreverFree forever.
Use premium features free for 14 daysUse premium features free for 14 days.
1.
  • Kommo (amoCRM)
    Contact is created in Kommo (amoCRM) Instant
  • Kommo (amoCRM)
    Contact is updated in Kommo (amoCRM) Instant
  • Kommo (amoCRM)
    Lead is created in Kommo (amoCRM) Instant
  • Kommo (amoCRM)
    Lead status is changed in Kommo (amoCRM) Instant
  • Kommo (amoCRM)
    Lead is updated in Kommo (amoCRM) Instant
  • Kommo (amoCRM)
    Lead responsible user is changed in Kommo (amoCRM) Instant
  • Kommo (amoCRM)
    Task is created in Kommo (amoCRM) Instant
  • Kommo (amoCRM)
    Task is updated in Kommo (amoCRM) Instant
  • Kommo (amoCRM)
    Task is deleted in Kommo (amoCRM) Instant
  • Kommo (amoCRM)
    Company is created in Kommo (amoCRM) Instant
  • Kommo (amoCRM)
    Company is updated in Kommo (amoCRM) Instant
  • Live Chat
    Chat is started in Live Chat Instant
  • Live Chat
    Chat is ended in Live Chat Instant
  • Live Chat
    Chat is updated in Live Chat Instant
  • Live Chat
    Visitor enters queue in Live Chat Instant
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2.
  • Kommo (amoCRM)
    Create lead in Kommo (amoCRM)
  • Kommo (amoCRM)
    Update lead in Kommo (amoCRM)
  • Kommo (amoCRM)
    Get lead by ID in Kommo (amoCRM)
  • Kommo (amoCRM)
    Search lead in Kommo (amoCRM)
  • Kommo (amoCRM)
    Create lead with existing contact in Kommo (amoCRM)
  • Kommo (amoCRM)
    Create note in Kommo (amoCRM)
  • Kommo (amoCRM)
    Search note in Kommo (amoCRM)
  • Kommo (amoCRM)
    Update note in Kommo (amoCRM)
  • Kommo (amoCRM)
    Create contact in Kommo (amoCRM)
  • Kommo (amoCRM)
    Search contact in Kommo (amoCRM)
  • Kommo (amoCRM)
    Update contact in Kommo (amoCRM)
  • Kommo (amoCRM)
    Get contact by id in Kommo (amoCRM)
  • Kommo (amoCRM)
    Create Incoming Lead (Form) in Kommo (amoCRM)
  • Kommo (amoCRM)
    Create link between entities in Kommo (amoCRM)
  • Kommo (amoCRM)
    Remove link between entities in Kommo (amoCRM)
  • Kommo (amoCRM)
    Create task in Kommo (amoCRM)
  • Kommo (amoCRM)
    Update Task in Kommo (amoCRM)
  • Kommo (amoCRM)
    Create company in Kommo (amoCRM)
  • Kommo (amoCRM)
    Search company in Kommo (amoCRM)
  • Kommo (amoCRM)
    Update company in Kommo (amoCRM)
  • Kommo (amoCRM)
    Get company by id in Kommo (amoCRM)

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Ready WorkflowsReady Workflows   for Kommo (amoCRM) + Live Chat Integration

Capture chats, create leads, organise customer details, and alert your support team, all in just one click.

Sorry, we don’t have a ready workflow for this combination yet.
Got a different task in mind? Describe it

Create your workflow with Integrately AI.
Simply describe what you want to automate, and Integrately AI will build it for you.

Connect more apps to your Kommo (amoCRM) + Live Chat flow

Send follow-up emails, update spreadsheets, sync marketing lists, and notify team channels after your chats are captured. Pick a combination and activate it in one click.

Kommo (amoCRM)
Live Chat
+
GmailGmail (6)
+
MailchimpMailchimp (6)
+
WhatsAppWhatsApp (6)
+
CalendlyCalendly (6)
+
Google SheetsGoogle Sheets (6)
+
StripeStripe (6)
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When a new chat starts in Live Chat, create a lead in Kommo (amoCRM) and send an email notification in Gmail
New visitor interactions in Live Chat instantly become Kommo (amoCRM) leads while Gmail alerts your sales team, eliminating manual data entry.
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When a chat ends in Live Chat, update the lead in Kommo (amoCRM) and email the summary in Gmail
Closed Live Chat sessions automatically update your Kommo (amoCRM) records and send an email briefing via Gmail.
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When a visitor enters the Live Chat queue, create a contact in Kommo (amoCRM) and email support in Gmail
Queued visitors in Live Chat generate immediate Kommo (amoCRM) contacts and instant Gmail alerts for support reps.
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If a chat visitor requests a callback in Live Chat, create a priority lead in Kommo (amoCRM) and email urgent details in Gmail
Urgent Live Chat requests instantly create priority Kommo (amoCRM) leads and trigger urgent email alerts in Gmail.
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Use Claude to summarise every ended Live Chat session, create a Kommo (amoCRM) note, and email the brief in Gmail
AI summarises completed Live Chat conversations, logs the note in Kommo (amoCRM), and emails the brief via Gmail.
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When a chat starts in Live Chat, create a Kommo (amoCRM) lead, email the team in Gmail, and log a task in Google Sheets
Live Chat starts automatically create Kommo (amoCRM) leads, notify your team in Gmail, and log rows in Google Sheets.

Supported triggers and actions for Kommo (amoCRM) and Live Chat

Mix and match to build the exact automation you need

Kommo (amoCRM)
Kommo (amoCRM) Triggers & Actions
Instant
Contact is created in Kommo (amoCRM)
Triggers the automation when a new contact is created
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Instant
Contact is updated in Kommo (amoCRM)
Triggers the automation when a contact is updated
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Instant
Lead is created in Kommo (amoCRM)
Triggers the automation when a new lead is created
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Instant
Lead status is changed in Kommo (amoCRM)
Triggers the automation when the status of a lead changes
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Instant
Lead is updated in Kommo (amoCRM)
Triggers the automation when the lead information is updated
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Instant
Lead responsible user is changed in Kommo (amoCRM)
Triggers the automation when the responsible user assigned to a lead is changed
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Instant
Task is created in Kommo (amoCRM)
Triggers the automation when a new task is created
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Instant
Task is updated in Kommo (amoCRM)
Triggers the automation when any task is updated
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Instant
Task is deleted in Kommo (amoCRM)
Triggers the automation when a task is deleted
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Instant
Company is created in Kommo (amoCRM)
Triggers the automation when a new company is created
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Instant
Company is updated in Kommo (amoCRM)
Triggers the automation when a company is updated
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Create lead in Kommo (amoCRM)
Generates new leads for potential customers
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Update lead in Kommo (amoCRM)
Updates the lead information
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Get lead by ID in Kommo (amoCRM)
Retrieves a lead's information based on their id
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Search lead in Kommo (amoCRM)
Retrieves information for a particular lead
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Create lead with existing contact in Kommo (amoCRM)
Creates a new lead using an existing contact's information
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Create note in Kommo (amoCRM)
Creates a new note in the particular format
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Search note in Kommo (amoCRM)
Searches for a note
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Update note in Kommo (amoCRM)
Updates a note with new information
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Create contact in Kommo (amoCRM)
Adds a new contact to the database
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Search contact in Kommo (amoCRM)
Finds and retrieves contact information
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Update contact in Kommo (amoCRM)
Updates contact information with new details
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Get contact by id in Kommo (amoCRM)
Retrieves a contact's information based on their id
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Create Incoming Lead (Form) in Kommo (amoCRM)
Creates a new incoming lead from a form submission
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Create link between entities in Kommo (amoCRM)
Establishes connections between related entities or objects
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Remove link between entities in Kommo (amoCRM)
Removes the connection between two entities
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Create task in Kommo (amoCRM)
Creates a new task
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Update Task in Kommo (amoCRM)
Updates the task with new information or changes
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Create company in Kommo (amoCRM)
Generates a new company profile with given details
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Search company in Kommo (amoCRM)
Finds information about a company
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Update company in Kommo (amoCRM)
Updates company information
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Get company by id in Kommo (amoCRM)
Retrieves a company's details using its id
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Live Chat
Live Chat Triggers & Actions
Instant
Chat is started in Live Chat
Triggers the automation when a new conversation is initiated
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Instant
Chat is ended in Live Chat
Triggers the automation when a chat is marked as complete
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Instant
Chat is updated in Live Chat
Triggers the automation when a chat is updated
Try it →
Instant
Visitor enters queue in Live Chat
Triggers the automation when a visitor enters a queue
Try it →
No action is available

What can you automate with Kommo (amoCRM) + Live Chat?

Streamline your customer support and sales pipeline by connecting visitor interactions directly to your CRM workflows.

What you can automate?
💬
Sync every live chat directly into CRM leads
Automatically create a new lead in Kommo (amoCRM) the moment a chat starts in Live Chat. Capture visitor names and emails without manual copy-pasting.
📝
Capture every submitted field from visitor chats
Map complete visitor details and conversation notes into your Kommo (amoCRM) records instead of basic contact info. Your CRM stays a complete customer profile source.
🔔
Alert the right support rep instantly
Notify your team members the second a visitor enters the Live Chat queue or requests a callback. Ensure rapid response times for high-intent prospects.
🔀
Route leads based on submitted chat topics
Create priority leads in Kommo (amoCRM) for urgent inquiries or standard contacts for general questions. Segment your pipeline automatically based on chat content.
🔄
Keep CRM records updated as chats progress
Update lead stages and contact details in Kommo (amoCRM) automatically when chat sessions end. Maintain accurate pipeline visibility without manual spreadsheet updates.
🔍
Add or update contacts without duplicates
Search existing database records before creating new entries in Kommo (amoCRM). Prevent duplicate contacts and keep your customer database clean.
📋
Handle later status changes and follow-ups
Create follow-up tasks in Kommo (amoCRM) or update deal stages when customer conversations conclude. Never miss a post-chat action item.
✉️
Extend chat flows to Gmail and other apps
Trigger follow-up emails in Gmail or log rows in Google Sheets automatically after your Kommo (amoCRM) lead is created from Live Chat.
And much more...

Who is Kommo (amoCRM) + Live Chat integration for?

Support managers, sales reps, and operations teams rely on this integration to eliminate manual data entry, accelerate response times, and keep customer records synchronised.

Operations Managers
Operations Managers
Customer Support Leads
Customer Support Leads
Account Executives
Account Executives
Sales Development Representatives
Sales Development Representatives
Customer Success Specialists
Customer Success Specialists
Data Analysts
Data Analysts
📈
Operations Managers
You're overseeing visitor support queues but your CRM reports only update when someone manually exports chats, so the lead counts you're reviewing against are always hours behind — with this integration, every new chat creates a lead instantly and your data stays current.
Customer Support Leads
You need to act fast on high-intent website visitors, but notifications get buried in crowded inboxes and urgent queries slip through the cracks — automating both apps means every chat visitor immediately generates a task and alerts your team without delay.
🤝
Account Executives
You answer to sales directors who want to see pipeline progress from website chats, but copying conversation details by hand wastes hours every week — connecting these apps means every visitor interaction updates your deals and keeps pipeline records flawless.
📊
Sales Development Representatives
The incoming chat volume is too high for anyone to keep up by hand, leaving valuable leads sitting unattended in queues — integrating these apps means every visitor generates a lead and task automatically so your team follows up immediately.
🔄
Customer Success Specialists
You own the onboarding stage and depend on support agents to hand over chat context, but crucial details get lost between conversations — automating both apps means every chat session updates your records and ensures a smooth handoff.
🗂️
Data Analysts
You need a reliable history of customer interactions and keep finding gaps where chat logs failed to reach your database — this integration means every chat event populates your CRM and spreadsheets accurately with zero missing entries.
Our team

Ready Workflows Did you know?

Our team can create automations for you... At no extra cost!

Tell us what type of automation you want to make?

Why choose Integrately to automate Kommo (amoCRM) + Live Chat

Build and manage your Kommo (amoCRM) + Live Chat automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Kommo (amoCRM) + Live Chat with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?

How Integrately Works?

1
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2
Connect Accounts
Connect Accounts
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Automation is ready
Setup an action from Trello
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Frequently Asked Questions

How do I connect Kommo (amoCRM) to Live Chat?
Frequently Asked Questions
You can connect Kommo (amoCRM) to Live Chat in 1 click using ready workflows on Integrately, or ask Integrately AI to build your custom automation. It also connects with Gmail, Mailchimp, WhatsApp, and 1,500+ other tools.
Can I automatically create a Kommo (amoCRM) lead when a new chat starts in Live Chat?
Frequently Asked Questions
Can I connect Kommo (amoCRM), Live Chat, and Google Sheets?
Frequently Asked Questions
What is a good Zapier alternative for Kommo (amoCRM) and Live Chat?
Frequently Asked Questions
How does Kommo (amoCRM) handle lead creation from chat events?
Frequently Asked Questions
How does Live Chat trigger automated actions in other apps?
Frequently Asked Questions
Can I automate Kommo (amoCRM) and Live Chat without coding?
Frequently Asked Questions
Is the Kommo (amoCRM) and Live Chat integration free?
Frequently Asked Questions
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You Can Also Connect Kommo (amoCRM) or Live Chat With 1500+ Other Apps

Kommo (amoCRM)
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