Kommo (amoCRM) + Zendesk Integration

Integrate Kommo (amoCRM) to Zendesk in one click, or tell Integrately AI how you want each lead handled. Qualify prospects, create support tickets, update customer profiles, and alert your team automatically.

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Use premium features free for 14 daysUse premium features free for 14 days.
1.
  • Kommo (amoCRM)
    Contact is created in Kommo (amoCRM) Instant
  • Kommo (amoCRM)
    Contact is updated in Kommo (amoCRM) Instant
  • Kommo (amoCRM)
    Lead is created in Kommo (amoCRM) Instant
  • Kommo (amoCRM)
    Lead status is changed in Kommo (amoCRM) Instant
  • Kommo (amoCRM)
    Lead is updated in Kommo (amoCRM) Instant
  • Kommo (amoCRM)
    Lead responsible user is changed in Kommo (amoCRM) Instant
  • Kommo (amoCRM)
    Task is created in Kommo (amoCRM) Instant
  • Kommo (amoCRM)
    Task is updated in Kommo (amoCRM) Instant
  • Kommo (amoCRM)
    Task is deleted in Kommo (amoCRM) Instant
  • Kommo (amoCRM)
    Company is created in Kommo (amoCRM) Instant
  • Kommo (amoCRM)
    Company is updated in Kommo (amoCRM) Instant
  • Zendesk
    Ticket is updated in Zendesk
  • Zendesk
    Ticket is solved in Zendesk
  • Zendesk
    Ticket is created in Zendesk
  • Zendesk
    Ticket is created in view in Zendesk
  • Zendesk
    Activity(Audit) is added for specific ticket in Zendesk
  • Zendesk
    View is created in Zendesk
  • Zendesk
    User is created in Zendesk
  • Zendesk
    Group is created in Zendesk
  • Zendesk
    Organization is created in Zendesk
Arrow Right
2.
  • Kommo (amoCRM)
    Create lead in Kommo (amoCRM)
  • Kommo (amoCRM)
    Update lead in Kommo (amoCRM)
  • Kommo (amoCRM)
    Get lead by ID in Kommo (amoCRM)
  • Kommo (amoCRM)
    Search lead in Kommo (amoCRM)
  • Kommo (amoCRM)
    Create lead with existing contact in Kommo (amoCRM)
  • Kommo (amoCRM)
    Create note in Kommo (amoCRM)
  • Kommo (amoCRM)
    Search note in Kommo (amoCRM)
  • Kommo (amoCRM)
    Update note in Kommo (amoCRM)
  • Kommo (amoCRM)
    Create contact in Kommo (amoCRM)
  • Kommo (amoCRM)
    Search contact in Kommo (amoCRM)
  • Kommo (amoCRM)
    Update contact in Kommo (amoCRM)
  • Kommo (amoCRM)
    Get contact by id in Kommo (amoCRM)
  • Kommo (amoCRM)
    Create Incoming Lead (Form) in Kommo (amoCRM)
  • Kommo (amoCRM)
    Create link between entities in Kommo (amoCRM)
  • Kommo (amoCRM)
    Remove link between entities in Kommo (amoCRM)
  • Kommo (amoCRM)
    Create task in Kommo (amoCRM)
  • Kommo (amoCRM)
    Update Task in Kommo (amoCRM)
  • Kommo (amoCRM)
    Create company in Kommo (amoCRM)
  • Kommo (amoCRM)
    Search company in Kommo (amoCRM)
  • Kommo (amoCRM)
    Update company in Kommo (amoCRM)
  • Kommo (amoCRM)
    Get company by id in Kommo (amoCRM)
  • Zendesk
    Get organization by id in Zendesk
  • Zendesk
    Create ticket in Zendesk
  • Zendesk
    Update ticket in Zendesk
  • Zendesk
    Add comment to ticket in Zendesk
  • Zendesk
    Search ticket in Zendesk
  • Zendesk
    Add tag to ticket in Zendesk
  • Zendesk
    Create user in Zendesk
  • Zendesk
    Update user in Zendesk
  • Zendesk
    Search agent in Zendesk
  • Zendesk
    Search user in Zendesk
  • Zendesk
    Get user by id in Zendesk
  • Zendesk
    Create organization in Zendesk
  • Zendesk
    Update organization in Zendesk
  • Zendesk
    Search organization in Zendesk
  • Zendesk
    Search group in Zendesk

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Ready Workflows Ready Workflows for Kommo (amoCRM) + Zendesk Integration

Capture leads, create support tickets, update contact details, alert your support team, and sync customer data, all in just one click.

Most popular automationsmost-popular-automations
Kommo (amoCRM) + Zendesk Integration

Create Zendesk ticket for new Kommo (amoCRM) contact

If you're using Kommo (amoCRM) to send your marketing emails, you can also use it to create and manage ticket for Zendesk. contact created in Kommo (amoCRM) will automatically be created as ticket in Zendesk, so you can easily keep track of all Zendesk requests in one place.

This automation will help you stay organized and provide top-notch customer service. It's a great system that helps you take care of your customers so you can focus on growing your business.
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Zendesk + Kommo (amoCRM) Integration

Create Kommo (amoCRM) contact for new Zendesk ticket

Any business knows that customer support is a vital part of any business. Not only do you need to be able to solve problems quickly and efficiently, but you also need to create a good impression with each interaction.

One way to do this is to set up this Zendesk - Kommo (amoCRM) integration. It will automatically create a Kommo (amoCRM) contact for new Zendesk tickets created. This way, you can ensure that each customer who contacts you will receive a prompt and professional response.

Additionally, it can help to build relationships with your customers and create loyalty. So if you're looking for ways to improve your customer service, setting up Kommo (amoCRM) contacts for every Zendesk ticket is a great place to start.
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  • 1of1
Got a different task in mind? Describe it

Got a different automation in mind? Describe it and let Integrately AI build it for you.

Connect more apps to your Kommo (amoCRM) + Zendesk flow

Send ticket updates to messaging apps, sync customer records with spreadsheets, or trigger follow-up communications across platforms. Pick a combination and activate it in one click.

Kommo (amoCRM)
Zendesk
+
ShopifyShopify (4)
+
MailchimpMailchimp (3)
+
SlackSlack (4)
+
Google SheetsGoogle Sheets (3)
+
StripeStripe (3)
+
CalendlyCalendly (3)
S
K
Z
Create a Kommo (amoCRM) lead and Zendesk ticket for every new Shopify order
New Shopify orders instantly generate a Kommo (amoCRM) lead and a Zendesk support ticket, eliminating manual entry across your sales and support stack.
S
K
Z
When a Shopify customer is created, create a contact in Kommo (amoCRM) and a user profile in Zendesk
New Shopify customers are automatically added to Kommo (amoCRM) and Zendesk, keeping your database unified across systems.
S
K
Z
Update your Zendesk tickets and Kommo (amoCRM) leads when a Shopify order is fulfilled
Fulfilled Shopify orders trigger status updates in Kommo (amoCRM) and add comments to related Zendesk tickets.
S
C
K
Z
Use ChatGPT to analyze Shopify customer feedback, create a Kommo (amoCRM) task, and log a Zendesk ticket note
AI analyzes Shopify order notes to create follow-up tasks in Kommo (amoCRM) and add context to Zendesk tickets.

Supported triggers and actions for Kommo (amoCRM) and Zendesk

Mix and match to build the exact automation you need

Kommo (amoCRM)
Kommo (amoCRM) Triggers & Actions
Instant
Contact is created in Kommo (amoCRM)
Triggers the automation when a new contact is created
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Instant
Contact is updated in Kommo (amoCRM)
Triggers the automation when a contact is updated
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Instant
Lead is created in Kommo (amoCRM)
Triggers the automation when a new lead is created
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Instant
Lead status is changed in Kommo (amoCRM)
Triggers the automation when the status of a lead changes
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Instant
Lead is updated in Kommo (amoCRM)
Triggers the automation when the lead information is updated
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Instant
Lead responsible user is changed in Kommo (amoCRM)
Triggers the automation when the responsible user assigned to a lead is changed
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Instant
Task is created in Kommo (amoCRM)
Triggers the automation when a new task is created
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Instant
Task is updated in Kommo (amoCRM)
Triggers the automation when any task is updated
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Instant
Task is deleted in Kommo (amoCRM)
Triggers the automation when a task is deleted
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Instant
Company is created in Kommo (amoCRM)
Triggers the automation when a new company is created
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Instant
Company is updated in Kommo (amoCRM)
Triggers the automation when a company is updated
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Create lead in Kommo (amoCRM)
Generates new leads for potential customers
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Update lead in Kommo (amoCRM)
Updates the lead information
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Get lead by ID in Kommo (amoCRM)
Retrieves a lead's information based on their id
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Search lead in Kommo (amoCRM)
Retrieves information for a particular lead
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Create lead with existing contact in Kommo (amoCRM)
Creates a new lead using an existing contact's information
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Create note in Kommo (amoCRM)
Creates a new note in the particular format
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Search note in Kommo (amoCRM)
Searches for a note
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Update note in Kommo (amoCRM)
Updates a note with new information
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Create contact in Kommo (amoCRM)
Adds a new contact to the database
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Search contact in Kommo (amoCRM)
Finds and retrieves contact information
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Update contact in Kommo (amoCRM)
Updates contact information with new details
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Get contact by id in Kommo (amoCRM)
Retrieves a contact's information based on their id
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Create Incoming Lead (Form) in Kommo (amoCRM)
Creates a new incoming lead from a form submission
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Create link between entities in Kommo (amoCRM)
Establishes connections between related entities or objects
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Remove link between entities in Kommo (amoCRM)
Removes the connection between two entities
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Create task in Kommo (amoCRM)
Creates a new task
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Update Task in Kommo (amoCRM)
Updates the task with new information or changes
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Create company in Kommo (amoCRM)
Generates a new company profile with given details
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Search company in Kommo (amoCRM)
Finds information about a company
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Update company in Kommo (amoCRM)
Updates company information
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Get company by id in Kommo (amoCRM)
Retrieves a company's details using its id
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Zendesk
Zendesk Triggers & Actions
Ticket is updated in Zendesk
Triggers the automation when a ticket is updated
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Ticket is solved in Zendesk
Triggers the automation when a ticket is solved
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Ticket is created in Zendesk
Triggers the automation when a new ticket is created
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Ticket is created in view in Zendesk
Triggers the automation when a new ticket is created in a particular view
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Activity(Audit) is added for specific ticket in Zendesk
Triggers the automation when a ticket is audited
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View is created in Zendesk
Triggers the automation when a new view is created
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User is created in Zendesk
Triggers the automation when a new user is created
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Group is created in Zendesk
Triggers the automation when a new group is created
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Organization is created in Zendesk
Triggers the automation when a new organization is created
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Get organization by id in Zendesk
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Create ticket in Zendesk
Generates a new ticket
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Update ticket in Zendesk
Updates ticket information
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Add comment to ticket in Zendesk
Adds a comment to a ticket
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Search ticket in Zendesk
Searches for a ticket
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Add tag to ticket in Zendesk
Adds a tag to a ticket for easy categorization and tracking
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Create user in Zendesk
Generates a new user account
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Update user in Zendesk
Updates user information
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Search agent in Zendesk
Searches for agent based on criteria
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Search user in Zendesk
Searches for a user
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Get user by id in Zendesk
Retrieves user information using their id
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Create organization in Zendesk
Generates a new invoice
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Update organization in Zendesk
Updates organization information
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Search organization in Zendesk
Finds and retrieves information about a organization
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Search group in Zendesk
Searches for a group
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What can you automate with Kommo (amoCRM) + Zendesk?

Streamline your pipeline and customer support by automating routine data transfers between your CRM and helpdesk.

What you can automate?
🔄
Sync Kommo (amoCRM) leads into Zendesk tickets
Automatically open a support ticket in Zendesk whenever a new lead is created in Kommo (amoCRM), ensuring support agents are ready to assist prospects immediately.
📋
Capture every custom field and note
Map all available contact attributes and notes from Kommo (amoCRM) directly into Zendesk user profiles and ticket descriptions, preserving complete context.
🔔
Alert your team instantly on Slack
Notify relevant communication channels the moment high-priority tickets or enterprise leads are processed across your connected platforms.
🔀
Route records based on submitted criteria
Apply conditional rules to direct VIP leads to senior support tiers while routing standard inquiries to general queues automatically.
🔄
Keep customer profiles updated across apps
Ensure contact updates made in Kommo (amoCRM) instantly reflect in Zendesk user organizations and ticket details without manual re-typing.
🔍
Prevent duplicates with smart search and update
Search existing databases before creating new records, ensuring returning customers update current profiles rather than generating duplicate entries.
Manage status changes and ticket resolution
Automatically update lead stages in Kommo (amoCRM) when related support tickets are solved in Zendesk to keep pipelines accurate.
🌐
Extend your workflow with third-party apps
Connect Google Sheets, Slack, Stripe, or Shopify to your core pair to build powerful multi-step operational pipelines.
And much more...

Who is Kommo (amoCRM) + Zendesk integration for?

Connecting Kommo (amoCRM) and Zendesk helps sales and support teams eliminate manual data entry, keep customer records synchronized, and resolve tickets faster.

Performance analysts
Performance analysts
Customer support leads
Customer support leads
Account managers
Account managers
Sales managers
Sales managers
Support specialists
Support specialists
Operations directors
Operations directors
📈
Performance analysts
You're tracking pipeline growth and support volumes across platforms, but your reporting sheets only update when someone manually exports records, so the metrics you present to leadership are always outdated — automating both apps means every lead and ticket syncs instantly and your dashboards stay current.
Customer support leads
You need to act fast when VIP issues arise, but new inquiries sit in your CRM queue until someone checks manually, leading to delayed response times — connecting these apps means support tickets are generated the moment a lead arrives and your team responds immediately.
🤝
Account managers
You answer to clients who expect seamless handoffs between sales prospecting and ongoing support, but gaps in communication leave clients frustrated when issues fall between departments — with this integration, customer context transfers effortlessly and every interaction is tracked.
📊
Sales managers
The volume of inbound prospects is too high for anyone to keep up by hand, resulting in missed follow-ups and unassigned customer inquiries — automating both apps means every lead is captured, routed, and tracked without manual intervention.
🎯
Support specialists
You own customer onboarding and depend on sales representatives to hand over pipeline details, but crucial context is routinely lost during manual copy-pasting between systems — integrating these apps means complete customer histories accompany every ticket automatically.
🗂️
Operations directors
You need a reliable history of customer interactions across your entire business, but fragmented data between your CRM and helpdesk keeps creating audit gaps — this integration means your records remain perfectly synchronized across platforms at all times.
Our team

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Why choose Integrately to automate Kommo (amoCRM) + Zendesk

Build and manage your Kommo (amoCRM) + Zendesk automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Kommo (amoCRM) + Zendesk with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?

How Integrately Works?

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Frequently Asked Questions

How do I connect Kommo (amoCRM) to Zendesk?
Frequently Asked Questions
You can connect Kommo (amoCRM) to Zendesk easily using 1-click integrations on Integrately. Pick a ready-made workflow template or ask Integrately AI to build the automation and map the fields for your sales and support teams.
Can I automatically create a Zendesk ticket when a new lead is added in Kommo (amoCRM)?
Frequently Asked Questions
Can I connect Kommo (amoCRM), Zendesk, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for Kommo (amoCRM) and Zendesk?
Frequently Asked Questions
How do I sync contact updates between Kommo (amoCRM) and Zendesk?
Frequently Asked Questions
Can I update Zendesk tickets when Kommo (amoCRM) lead statuses change?
Frequently Asked Questions
Do I need coding skills to set up Kommo (amoCRM) and Zendesk automations?
Frequently Asked Questions
Is the Kommo (amoCRM) and Zendesk integration free?
Frequently Asked Questions
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