LiveAgent + RingCentral Integration

Integrate LiveAgent to RingCentral in one click, or tell Integrately AI how you want each contact handled. Sync contact records, log support tickets, update communications, and trigger follow-up actions automatically.

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1.
  • LiveAgent
    Ticket is created in LiveAgent
  • LiveAgent
    Contact is created in LiveAgent
  • RingCentral
    Call is recorded in RingCentral
  • RingCentral
    SMS is received in RingCentral Instant
  • RingCentral
    Call is missed in RingCentral Instant
  • RingCentral
    Call is received in RingCentral Instant
  • RingCentral
    Voicemail received in RingCentral Instant
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2.
  • LiveAgent
    Search contact in LiveAgent
  • LiveAgent
    Search agent in LiveAgent
  • LiveAgent
    Create tag in LiveAgent
  • LiveAgent
    Create ticket in LiveAgent
  • LiveAgent
    Create contact in LiveAgent
  • LiveAgent
    Add contact to group in LiveAgent
  • LiveAgent
    Update contact in LiveAgent
  • LiveAgent
    Create company in LiveAgent
  • LiveAgent
    Remove contact from group in LiveAgent
  • RingCentral
    Create contact in RingCentral
  • RingCentral
    Send SMS in RingCentral
  • RingCentral
    Generate Ringout Call in RingCentral
  • RingCentral
    Search User in RingCentral

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Ready Workflows Ready Workflows for LiveAgent + RingCentral Integration

Capture new contacts, log support tickets, update communication records, and trigger follow-up actions, all in just one click.

Most popular automationmost-popular-automations
LiveAgent + RingCentral Integration

Send RingCentral message for new LiveAgent ticket

It's easy to stay on top of your support tickets with automatic notifications using this LiveAgent - RingCentral integration. Whenever a new ticket is created in LiveAgent, you will immediately receive a message in RingCentral notifying you. This way, you can jump on the issue right away and provide the support your customers need.

Plus, since the message includes the ticket number, you can quickly and easily access all the pertinent information. So go ahead and set up automatic RingCentral messages for new LiveAgent tickets today - your customers will appreciate it!
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Connect more apps to your LiveAgent + RingCentral flow

Extend your automation stack by connecting CRM, messaging, and support tools to your core pair workflow. Pick a combination and activate it in one click.

LiveAgent
RingCentral
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SalesforceSalesforce (6)
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SlackSlack (6)
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HubSpotHubSpot (6)
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GmailGmail (6)
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Jira Software CloudJira Software Cloud (6)
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StripeStripe (6)
L
S
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Create a Salesforce contact whenever a new contact is created in LiveAgent, and generate a Ringout Call in RingCentral.
New LiveAgent contacts immediately appear in Salesforce and trigger a RingCentral call, eliminating manual data entry across platforms.
R
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Log every recorded RingCentral call in Salesforce, and create a ticket in LiveAgent.
Call records from RingCentral automatically create Salesforce logs and LiveAgent support tickets for complete communication tracking.
L
R
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When a support ticket is created in LiveAgent, send an SMS in RingCentral and update the contact record in Salesforce.
Urgent LiveAgent tickets trigger instant RingCentral SMS notifications and update Salesforce contact records automatically.
R
L
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Create a Salesforce lead whenever an SMS is received in RingCentral, and create a contact in LiveAgent.
Incoming SMS messages in RingCentral automatically generate Salesforce leads and LiveAgent contacts for prompt follow-up.
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Use Claude to analyse new LiveAgent tickets, create a contact in RingCentral, and update the lead score in Salesforce.
Claude evaluates incoming LiveAgent tickets while RingCentral creates contacts and Salesforce updates lead scores.
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L
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When a call is missed in RingCentral, create a ticket in LiveAgent, update the Salesforce record, and notify the team in Slack.
Missed RingCentral calls generate LiveAgent tickets, update Salesforce records, and alert your team in Slack.

Supported triggers and actions for LiveAgent and RingCentral

Mix and match to build the exact automation you need

LiveAgent
LiveAgent Triggers & Actions
Ticket is created in LiveAgent
Triggers the automation when a new ticket is created
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Contact is created in LiveAgent
Triggers the automation when a new contact is created
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Search contact in LiveAgent
Searches for a contact
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Search agent in LiveAgent
Searches for an agent
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Create tag in LiveAgent
Creates a new tag
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Create ticket in LiveAgent
Generates a new ticket
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Create contact in LiveAgent
Adds a new contact to the database
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Add contact to group in LiveAgent
Assigns a contact to a group
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Update contact in LiveAgent
Updates contact information with new details
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Create company in LiveAgent
Generates a new company profile with given details
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Remove contact from group in LiveAgent
Removes a contact from a particular group
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RingCentral
RingCentral Triggers & Actions
Call is recorded in RingCentral
Triggers the automation when a call is recorded
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Instant
SMS is received in RingCentral
Triggers the automation when a new text message is received
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Instant
Call is missed in RingCentral
Triggers the automation when a call is missed
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Instant
Call is received in RingCentral
Triggers the automation when a call is received
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Instant
Voicemail received in RingCentral
Triggers the automation when a voicemail is received
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Create contact in RingCentral
Adds a new contact to the RingCentral app
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Send SMS in RingCentral
Sends a text message to particular recipients
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Generate Ringout Call in RingCentral
Initiates a phone call and connect two parties for a ringout conversation
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Search User in RingCentral
Searches for a user
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What can you automate with LiveAgent + RingCentral?

Streamline your customer support and communication workflows by connecting every contact, ticket, call, and message across both platforms.

What you can automate?
🔄
Sync new contacts between LiveAgent and RingCentral instantly
Whenever a new contact is created in LiveAgent, automatically create a corresponding contact record in RingCentral without manual data entry.
📋
Capture every ticket and call detail accurately
Map all available contact fields, support tickets, and call recordings between platforms so your customer records remain comprehensive.
🔔
Alert your team the moment an interaction happens
Send instant notifications via SMS or messaging apps whenever new tickets are created or customer calls are missed.
🔀
Route communications based on submitted ticket fields
Trigger different follow-up actions and notifications depending on the priority, department, or tags submitted on incoming LiveAgent tickets.
🔄
Keep customer communication records fully up to date
Automatically update contact profiles, ticket statuses, and communication logs whenever changes occur in either platform.
🔍
Search and update existing contacts without duplicates
Check for existing records before creating new entries, ensuring your databases remain clean and free of duplicate contacts.
📞
Handle missed calls and voicemails automatically
Convert missed calls and received voicemails into actionable support tickets and follow-up tasks instantly.
🌐
Extend your workflow to external business tools
Connect your core LiveAgent and RingCentral workflow with CRM, project management, and messaging apps like HubSpot or Slack.
And much more...

Who is LiveAgent + RingCentral integration for?

Customer support teams and communication managers rely on this integration to eliminate manual data entry, streamline customer interactions, and keep support records perfectly synchronized.

Support analytics managers
Support analytics managers
Customer support team leads
Customer support team leads
Dedicated account managers
Dedicated account managers
Customer service representatives
Customer service representatives
Operations coordinators
Operations coordinators
Quality assurance specialists
Quality assurance specialists
📈
Support analytics managers
You're reviewing customer communication metrics but your reporting sheets only update when someone manually exports records, so the ticket volumes you're analysing against are always outdated — with this integration, every new contact and call lands in your reports instantly and your data stays current.
⚡
Customer support team leads
You need to respond immediately when urgent customer issues arise, but missed calls and new tickets sit unnoticed in separate apps until someone checks manually — automating both apps means every missed call and ticket triggers instant alerts and contact creation across your entire support stack.
🤝
Dedicated account managers
You answer to key clients who expect prompt follow-ups and comprehensive interaction logs, but hunting down call records and support tickets wastes hours of your day — connecting these apps means every interaction is automatically recorded and organised for client review.
📞
Customer service representatives
The volume of inbound support tickets and phone calls is too high for anyone to keep up by hand, leading to missed follow-ups and frustrated clients — this integration means every contact, ticket, and call syncs automatically without manual data entry.
🔄
Operations coordinators
You own the next step in customer onboarding and depend on support agents to hand over contact details, but manual handoffs frequently get delayed or forgotten — automating both apps means every new contact triggers downstream tasks instantly.
📋
Quality assurance specialists
You need a reliable history of all customer communications for compliance and auditing, but you keep finding gaps where agents forgot to log calls or tickets — connecting these apps means every single interaction is captured accurately with zero missing records.
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Why choose Integrately to automate LiveAgent + RingCentral

Build and manage your LiveAgent + RingCentral automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect LiveAgent + RingCentral with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?

How Integrately Works?

1
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Automation is ready
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Frequently Asked Questions

How do I connect LiveAgent to RingCentral?
Frequently Asked Questions
You can connect LiveAgent to RingCentral using 1-click automations and Integrately AI, linking your customer service tickets and communications with apps like Salesforce, Slack, and HubSpot.
Can I automatically sync new LiveAgent contacts to RingCentral?
Frequently Asked Questions
Can I connect LiveAgent, RingCentral, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for LiveAgent and RingCentral?
Frequently Asked Questions
How does LiveAgent handle contact creation in this integration?
Frequently Asked Questions
Can RingCentral call recordings trigger LiveAgent support tickets?
Frequently Asked Questions
Do I need coding skills to automate LiveAgent and RingCentral?
Frequently Asked Questions
Is the LiveAgent and RingCentral integration free?
Frequently Asked Questions
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You Can Also Connect LiveAgent or RingCentral With 1500+ Other Apps

LiveAgent
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RingCentral
Popular RingCentral Integrations
Sync RingCentral with communication, scheduling, and productivity tools to keep phone calls and messages connected across your stack.
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