LiveAgent + SMTP Integration

Integrate LiveAgent to SMTP in one click, or tell Integrately AI how you want each ticket handled. Send instant notification emails, update contact details, and streamline your support communications automatically.

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1.
  • LiveAgent
    Ticket is created in LiveAgent
  • LiveAgent
    Contact is created in LiveAgent
Arrow Right
2.
  • LiveAgent
    Create tag in LiveAgent
  • LiveAgent
    Search agent in LiveAgent
  • LiveAgent
    Search contact in LiveAgent
  • LiveAgent
    Create ticket in LiveAgent
  • LiveAgent
    Create contact in LiveAgent
  • LiveAgent
    Add contact to group in LiveAgent
  • LiveAgent
    Update contact in LiveAgent
  • LiveAgent
    Create company in LiveAgent
  • LiveAgent
    Remove contact from group in LiveAgent
  • SMTP
    Send email in SMTP

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Ready Workflows Ready Workflows for LiveAgent + SMTP Integration

Send notification emails on new tickets, welcome new contacts, update customer records, and streamline support communications, all in just one click.

Most popular automationmost-popular-automations
LiveAgent + SMTP Integration

Send SMTP email for new LiveAgent ticket

It's easy to stay on top of your support tickets with automatic notifications using this LiveAgent - SMTP integration. Whenever a new ticket is created in LiveAgent, you will immediately receive a email in SMTP notifying you. This way, you can jump on the issue right away and provide the support your customers need.

Plus, since the email includes the ticket number, you can quickly and easily access all the pertinent information. So go ahead and set up automatic SMTP emails for new LiveAgent tickets today - your customers will appreciate it!
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Connect more apps to your LiveAgent + SMTP flow

Sync your support emails with CRM records, team chats, and billing tools to keep your entire business aligned. Pick a combination and activate it in one click.

LiveAgent
SMTP
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ShopifyShopify (4)
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SlackSlack (4)
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HubSpotHubSpot (4)
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GmailGmail (4)
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Jira Software CloudJira Software Cloud (4)
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StripeStripe (4)
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When a ticket is created in LiveAgent, send an email via SMTP and create a customer in Shopify
New support tickets trigger instant notification emails via SMTP and automatically create matching customer profiles in Shopify.
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When a contact is created in LiveAgent, send a welcome email via SMTP and create an order in Shopify
New LiveAgent contacts receive a welcome email through SMTP while a corresponding order draft is generated in Shopify.
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When a ticket is created in LiveAgent, send an email via SMTP and search for the customer in Shopify
Verify customer details in Shopify by automatically searching records whenever a new LiveAgent ticket triggers an email via SMTP.
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When a contact is created in LiveAgent, send an email via SMTP and update the customer in Shopify
Keep Shopify customer profiles updated automatically whenever a new contact triggers an email in LiveAgent via SMTP.

Supported triggers and actions for LiveAgent and SMTP

Mix and match to build the exact automation you need

LiveAgent
LiveAgent Triggers & Actions
Ticket is created in LiveAgent
Triggers the automation when a new ticket is created
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Contact is created in LiveAgent
Triggers the automation when a new contact is created
Try it →
Create tag in LiveAgent
Creates a new tag
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Search agent in LiveAgent
Searches for an agent
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Search contact in LiveAgent
Searches for a contact
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Create ticket in LiveAgent
Generates a new ticket
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Create contact in LiveAgent
Adds a new contact to the database
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Add contact to group in LiveAgent
Assigns a contact to a group
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Update contact in LiveAgent
Updates contact information with new details
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Create company in LiveAgent
Generates a new company profile with given details
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Remove contact from group in LiveAgent
Removes a contact from a particular group
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SMTP
SMTP Triggers & Actions
No trigger is available
Send email in SMTP
Sends an email to a recipient
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What can you automate with LiveAgent + SMTP?

Streamline your customer communications by connecting live support events directly to reliable email delivery.

What you can automate?
✉️
Send automated emails on new tickets
Trigger an immediate outbound email via SMTP whenever a customer creates a new ticket in LiveAgent. Ensure prompt acknowledgment without manual intervention.
📋
Capture every submitted contact detail
Pass all submitted contact information from LiveAgent directly into your SMTP email templates. Deliver rich, personalized messages to your customers every time.
🔔
Notify the right team member instantly
Alert your support staff or relevant departments the moment a critical customer interaction occurs in LiveAgent, ensuring rapid internal response.
🔀
Route communications based on ticket fields
Send different email content via SMTP depending on the specific department, priority, or category selected in your LiveAgent ticket.
🔄
Keep your email communications updated
Synchronize customer status changes in LiveAgent with automated outbound email triggers through SMTP to maintain consistent customer messaging.
🔍
Search records before sending emails
Check existing database records to prevent duplicate messaging whenever a contact or ticket event initiates an SMTP email dispatch.
🏷️
Handle later status changes and tags
Trigger automated follow-up emails via SMTP when LiveAgent tickets are updated with new tags or moved to resolved stages.
🔗
Extend your workflow to team chat apps
Connect your LiveAgent and SMTP core flow with Slack to broadcast instant team alerts alongside your customer email dispatches.
And much more...

Who is LiveAgent + SMTP integration for?

Support teams and customer operations professionals rely on this integration to streamline outbound messaging, eliminate manual email dispatches, and keep ticket responses fast and accurate.

Support managers
Support managers
Customer support agents
Customer support agents
Account managers
Account managers
Customer success leads
Customer success leads
Operations coordinators
Operations coordinators
Quality assurance specialists
Quality assurance specialists
📈
Support managers
You're reviewing ticket resolution metrics and response volume, but your email logs only update when someone manually checks outgoing queues, so the reports you present are always outdated — with this integration, every support ticket triggers an instant SMTP email and your tracking stays current.
⚡
Customer support agents
You need to act fast when urgent customer inquiries arrive, but you find out about new issues too late because notifications get lost in cluttered inboxes — with this integration, every new LiveAgent ticket triggers an automated email via SMTP instantly.
🤝
Account managers
You answer to key clients who expect prompt updates on their support requests, but keeping them informed manually takes hours away from relationship building — with this integration, every ticket action dispatches automated email updates right away.
📊
Customer success leads
The volume of daily inquiries is too high for your team to keep up with manual email dispatches, causing communication bottlenecks across accounts — with this integration, connecting LiveAgent to SMTP automates bulk email delivery for every ticket.
🔄
Operations coordinators
You own the customer onboarding pipeline and depend on support agents to hand over new contacts before you can initiate outreach — with this integration, every new LiveAgent contact triggers an immediate onboarding email via SMTP.
🛡️
Quality assurance specialists
You need a reliable communication history for compliance and review, but manual logging often leaves gaps in your delivery archives — with this integration, every support ticket and contact is paired with an accurate, logged SMTP email history.
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Why choose Integrately to automate LiveAgent + SMTP

Build and manage your LiveAgent + SMTP automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect LiveAgent + SMTP with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
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How Integrately Works?

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Frequently Asked Questions

How do I connect LiveAgent to SMTP?
Frequently Asked Questions
You can connect LiveAgent to SMTP in just 1 click using ready templates or ask Integrately AI to build your automation. It links seamlessly with tools like Shopify, Slack, HubSpot, and 1,500+ other apps.
Can I automatically send an email via SMTP when a new ticket is created in LiveAgent?
Frequently Asked Questions
Can I connect LiveAgent, SMTP, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for LiveAgent and SMTP?
Frequently Asked Questions
How does LiveAgent handle contact and ticket data in this integration?
Frequently Asked Questions
Can SMTP deliver bulk email campaigns triggered by LiveAgent events?
Frequently Asked Questions
Do I need coding skills to automate LiveAgent and SMTP?
Frequently Asked Questions
Is the LiveAgent and SMTP integration free?
Frequently Asked Questions
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