LiveAgent + Textgun SMS Integration

Integrate LiveAgent to Textgun SMS in one click, or tell Integrately AI how you want each ticket handled. Send instant text alerts, update contacts, notify your support team, and trigger follow-ups automatically.

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1.
  • LiveAgent
    Ticket is created in LiveAgent
  • LiveAgent
    Contact is created in LiveAgent
  • Textgun SMS
    Message is received in Textgun SMS
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2.
  • LiveAgent
    Create tag in LiveAgent
  • LiveAgent
    Search agent in LiveAgent
  • LiveAgent
    Search contact in LiveAgent
  • LiveAgent
    Create ticket in LiveAgent
  • LiveAgent
    Create contact in LiveAgent
  • LiveAgent
    Add contact to group in LiveAgent
  • LiveAgent
    Update contact in LiveAgent
  • LiveAgent
    Create company in LiveAgent
  • LiveAgent
    Remove contact from group in LiveAgent
  • Textgun SMS
    Send SMS message in Textgun SMS

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Ready Workflows Ready Workflows for LiveAgent + Textgun SMS Integration

Send SMS alerts, notify team members, update contacts, and log ticket details, all in just one click.

Most popular automationmost-popular-automations
LiveAgent + Textgun SMS Integration

Send Textgun SMS message for new LiveAgent ticket

It's easy to stay on top of your support tickets with automatic notifications using this LiveAgent - Textgun SMS integration. Whenever a new ticket is created in LiveAgent, you will immediately receive a message in Textgun SMS notifying you. This way, you can jump on the issue right away and provide the support your customers need.

Plus, since the message includes the ticket number, you can quickly and easily access all the pertinent information. So go ahead and set up automatic Textgun SMS messages for new LiveAgent tickets today - your customers will appreciate it!
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Connect more apps to your LiveAgent + Textgun SMS flow

Connect LiveAgent and Textgun SMS with CRM, email, messaging, and spreadsheet tools to keep customer data synced everywhere. Pick a combination and activate it in one click.

LiveAgent
Textgun SMS
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SalesforceSalesforce (4)
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ShopifyShopify (4)
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GmailGmail (4)
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SlackSlack (4)
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StripeStripe (4)
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Google SheetsGoogle Sheets (4)
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Create a Salesforce contact when a LiveAgent ticket is created, and send a confirmation SMS in Textgun SMS
New support tickets automatically generate Salesforce contacts and trigger instant text notifications in Textgun SMS without manual data entry.
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S
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Search Salesforce contacts when a LiveAgent contact is created, and send an SMS alert via Textgun SMS
Verify customer records in Salesforce instantly when a new LiveAgent contact registers, and notify stakeholders using Textgun SMS.
L
S
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Create a Salesforce task when a LiveAgent ticket is created, and notify via Textgun SMS
Ensure support follow-ups are logged as Salesforce tasks and broadcasted via Textgun SMS messages instantly.
L
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Update Salesforce contact details when a LiveAgent contact is updated, and send an SMS update via Textgun SMS
Keep Salesforce contact profiles synchronized with LiveAgent updates while dispatching status texts through Textgun SMS.

Supported triggers and actions for LiveAgent and Textgun SMS

Mix and match to build the exact automation you need

LiveAgent
LiveAgent Triggers & Actions
Ticket is created in LiveAgent
Triggers the automation when a new ticket is created
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Contact is created in LiveAgent
Triggers the automation when a new contact is created
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Create tag in LiveAgent
Creates a new tag
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Search agent in LiveAgent
Searches for an agent
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Search contact in LiveAgent
Searches for a contact
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Create ticket in LiveAgent
Generates a new ticket
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Create contact in LiveAgent
Adds a new contact to the database
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Add contact to group in LiveAgent
Assigns a contact to a group
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Update contact in LiveAgent
Updates contact information with new details
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Create company in LiveAgent
Generates a new company profile with given details
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Remove contact from group in LiveAgent
Removes a contact from a particular group
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Textgun SMS
Textgun SMS Triggers & Actions
Message is received in Textgun SMS
Triggers the automation when a new message is received
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Send SMS message in Textgun SMS
Sends a text message to particular recipients
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What can you automate with LiveAgent + Textgun SMS?

Streamline your customer support notifications and messaging workflows with ready-made automation capabilities.

What you can automate?
📲
Send SMS alerts for every new ticket
Trigger instant text messages in Textgun SMS the moment a new support ticket is created in LiveAgent. Keep support staff informed wherever they are.
📋
Capture every submitted contact detail
Map customer names, emails, and phone numbers from LiveAgent into your SMS notification templates. Every message contains complete context.
⚡
Notify the right person instantly
Disseminate support updates directly to team mobile phones the second a customer registers or submits a request in LiveAgent.
🔀
Route messages based on ticket priority
Send different SMS notifications depending on whether a LiveAgent ticket is marked urgent, normal, or low priority.
🔄
Keep contact records up to date
Synchronize modified profile information between LiveAgent and your connected apps automatically whenever a contact changes.
🔍
Search records instead of creating duplicates
Look up existing contacts and customer profiles in your database before creating new entries when tickets arrive.
⏱️
Handle status updates and follow-ups
Trigger automated follow-up texts and status notifications when support cases progress through different stages.
🔗
Extend workflows to Google Sheets
Log every LiveAgent ticket and Textgun SMS transmission directly into Google Sheets for comprehensive record-keeping and reporting.
And much more...

Who is LiveAgent + Textgun SMS integration for?

Customer support teams and operations managers eliminate manual notification delays and keep messaging workflows perfectly synchronized.

Customer Support Directors
Customer Support Directors
Emergency Support Leads
Emergency Support Leads
Client Success Managers
Client Success Managers
Help Desk Supervisors
Help Desk Supervisors
Support Operations Specialists
Support Operations Specialists
Quality Assurance Auditors
Quality Assurance Auditors
📈
Customer Support Directors
You're reviewing ticket response metrics but your reporting sheet only updates when someone manually exports data, so the resolution times you're optimising against are always a few hours behind — with this integration, every new ticket triggers automated text notifications instantly and your metrics stay current.
🚨
Emergency Support Leads
You need to act fast on critical customer tickets, but you find out about urgent requests too late because agents miss email alerts — this integration means every high-priority ticket triggers an immediate text message via Textgun SMS and response times drop dramatically.
🤝
Client Success Managers
You answer to key accounts that expect immediate updates on their service issues, but manual status emails leave gaps in communication — automating both apps means every ticket creation and update dispatches instant text messages so clients always know their issue is handled.
📞
Help Desk Supervisors
The incoming ticket volume is too high for anyone to keep up with manual text broadcasts, leading to missed client notifications — with this integration, every new LiveAgent ticket automatically sends out confirmation texts in Textgun SMS without manual effort.
⚙️
Support Operations Specialists
You own the customer escalation workflow and depend on field agents to hand over ticket statuses manually, which creates endless delays — connecting these apps means ticket events automatically sync contact updates and trigger SMS dispatches across your team.
📑
Quality Assurance Auditors
You need a reliable history of customer interactions for compliance reviews, but keep finding gaps where support alerts were never logged — automating both apps means every ticket and contact event is recorded accurately with zero missing entries.
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Why choose Integrately to automate LiveAgent + Textgun SMS

Build and manage your LiveAgent + Textgun SMS automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect LiveAgent + Textgun SMS with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
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Frequently Asked Questions

How do I connect LiveAgent to Textgun SMS?
Frequently Asked Questions
You can connect LiveAgent to Textgun SMS in just one click using ready-made templates on Integrately, or use Integrately AI to build custom workflows.
Can I send an SMS in Textgun SMS automatically when a ticket is created in LiveAgent?
Frequently Asked Questions
Can I connect LiveAgent, Textgun SMS, and Google Sheets?
Frequently Asked Questions
What is a good Zapier alternative for LiveAgent and Textgun SMS?
Frequently Asked Questions
How does LiveAgent handle contact creation with this integration?
Frequently Asked Questions
Can Textgun SMS send messages to any phone number?
Frequently Asked Questions
Do I need coding skills to automate LiveAgent and Textgun SMS?
Frequently Asked Questions
Is the LiveAgent and Textgun SMS integration free?
Frequently Asked Questions
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