LiveAgent + Twilio Integration

Integrate LiveAgent to Twilio in one click, or tell Integrately AI how you want each ticket handled. Trigger phone calls, send automated SMS updates, alert your support team, and log customer interactions instantly.

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1.
  • LiveAgent
    Ticket is created in LiveAgent
  • LiveAgent
    Contact is created in LiveAgent
  • Twilio
    Message is received in Twilio Instant
  • Twilio
    SMS is received/sent in Twilio
  • Twilio
    Recording is available in Twilio
  • Twilio
    Call status is changed in Twilio
  • Twilio
    Call is finished in Twilio
  • Twilio
    Phone number is added in Twilio
  • Twilio
    Transcription is available in Twilio
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2.
  • LiveAgent
    Search contact in LiveAgent
  • LiveAgent
    Create tag in LiveAgent
  • LiveAgent
    Search agent in LiveAgent
  • LiveAgent
    Create ticket in LiveAgent
  • LiveAgent
    Create contact in LiveAgent
  • LiveAgent
    Add contact to group in LiveAgent
  • LiveAgent
    Update contact in LiveAgent
  • LiveAgent
    Create company in LiveAgent
  • LiveAgent
    Remove contact from group in LiveAgent
  • Twilio
    Get message media by id in Twilio
  • Twilio
    Get message medias in Twilio
  • Twilio
    Send WhatsApp template message in Twilio
  • Twilio
    Send SMS in Twilio
  • Twilio
    Send WhatsApp message in Twilio
  • Twilio
    Call phone in Twilio
  • Twilio
    Get call details by id in Twilio

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Ready Workflows Ready Workflows for LiveAgent + Twilio Integration

Send SMS alerts, notify customers via WhatsApp, log call details, update tickets, and trigger follow-ups, all in just one click.

Most popular automationmost-popular-automations
LiveAgent + Twilio Integration

Send Twilio sms for new LiveAgent ticket

It's easy to stay on top of your support tickets with automatic notifications using this LiveAgent - Twilio integration. Whenever a new ticket is created in LiveAgent, you will immediately receive a sms in Twilio notifying you. This way, you can jump on the issue right away and provide the support your customers need.

Plus, since the sms includes the ticket number, you can quickly and easily access all the pertinent information. So go ahead and set up automatic Twilio smss for new LiveAgent tickets today - your customers will appreciate it!
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Connect more apps to your LiveAgent + Twilio flow

Keep your support records synced with CRM updates, team notifications, and spreadsheet tracking once your communications and tickets are connected. Pick a combination and activate it in one click.

LiveAgent
Twilio
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SalesforceSalesforce (8)
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HubSpotHubSpot (8)
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SlackSlack (8)
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GmailGmail (8)
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Google SheetsGoogle Sheets (8)
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StripeStripe (8)
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Create a Salesforce contact and send an SMS in Twilio whenever a new ticket is created in LiveAgent
New LiveAgent tickets trigger an immediate SMS via Twilio while creating a contact in Salesforce so your sales team stays fully informed.
L
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Create a Salesforce task and send a WhatsApp message in Twilio when a contact is created in LiveAgent
New LiveAgent contacts instantly trigger a Twilio WhatsApp message and a new task in Salesforce to streamline onboarding.
T
L
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When a call is finished in Twilio, create a ticket in LiveAgent and update the contact in Salesforce
Finished Twilio calls automatically log a new ticket in LiveAgent and update the contact record in Salesforce.
T
L
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Create a LiveAgent ticket and a Salesforce task when an SMS is received in Twilio
Incoming Twilio SMS messages generate a new LiveAgent support ticket and a tracking task in Salesforce.
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If a LiveAgent ticket priority is urgent, send a Twilio SMS and create an urgent Salesforce opportunity
Urgent LiveAgent tickets trigger instant SMS notifications in Twilio and create high-priority records in Salesforce.
T
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When call status changes in Twilio, update the LiveAgent ticket and Salesforce contact stage
Call status changes in Twilio automatically update your LiveAgent tickets and advance the contact stage in Salesforce.
T
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Use ChatGPT to summarize incoming Twilio messages, create a LiveAgent ticket, and update Salesforce
ChatGPT analyzes incoming Twilio messages, opens a LiveAgent ticket, and updates Salesforce with structured insights.
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When a LiveAgent ticket is created, send a Twilio SMS, update Salesforce, and notify Slack
A new LiveAgent ticket triggers a Twilio SMS, updates Salesforce records, and broadcasts a notification in Slack.

Supported triggers and actions for LiveAgent and Twilio

Mix and match to build the exact automation you need

LiveAgent
LiveAgent Triggers & Actions
Ticket is created in LiveAgent
Triggers the automation when a new ticket is created
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Contact is created in LiveAgent
Triggers the automation when a new contact is created
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Search contact in LiveAgent
Searches for a contact
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Create tag in LiveAgent
Creates a new tag
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Search agent in LiveAgent
Searches for an agent
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Create ticket in LiveAgent
Generates a new ticket
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Create contact in LiveAgent
Adds a new contact to the database
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Add contact to group in LiveAgent
Assigns a contact to a group
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Update contact in LiveAgent
Updates contact information with new details
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Create company in LiveAgent
Generates a new company profile with given details
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Remove contact from group in LiveAgent
Removes a contact from a particular group
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Twilio
Twilio Triggers & Actions
Instant
Message is received in Twilio
Triggers the automation when a new message (SMS/MMS) is received
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SMS is received/sent in Twilio
Triggers the automation when a new text message is received/sent
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Recording is available in Twilio
Triggers the automation when a recording is available
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Call status is changed in Twilio
Triggers the automation when call details are modified
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Call is finished in Twilio
Triggers the automation when a call is finished
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Phone number is added in Twilio
Triggers the automation when a phone number is added
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Transcription is available in Twilio
Triggers the automation when a transcription is available
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Get message media by id in Twilio
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Get message medias in Twilio
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Send WhatsApp template message in Twilio
Sends a message using a predefined template on WhatsApp
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Send SMS in Twilio
Sends a text message to particular recipients
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Send WhatsApp message in Twilio
Sends a message via whatsapp
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Call phone in Twilio
Initiates a phone call to a phone number
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Get call details by id in Twilio
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What can you automate with LiveAgent + Twilio?

Streamline your customer support and communications with powerful, automated workflows.

What you can automate?
🚀
Automate customer text alerts for every new support ticket
Trigger instant SMS or WhatsApp messages in Twilio the moment a new support ticket or contact is created in LiveAgent, ensuring customers receive immediate confirmation.
📋
Capture every submitted field and interaction detail
Map complete ticket descriptions, contact details, and call summaries from LiveAgent into Twilio messages without losing critical information.
🔔
Notify the right support team member instantly
Send automated alerts to your team channels or assigned agents as soon as a customer replies via SMS or finishes a phone call.
🔀
Route communications based on ticket priority or tags
Send VIP customers through dedicated WhatsApp templates while standard tickets receive regular SMS updates automatically.
🔄
Keep support records updated as call statuses change
Automatically update your LiveAgent tickets whenever a Twilio call finishes, a recording becomes available, or call status changes.
🔍
Search and update existing contacts without duplicates
Look up existing contact records in LiveAgent and Twilio before creating new entries, keeping your database clean and organized.
📞
Handle later call events and transcriptions effortlessly
Process call recordings and transcriptions automatically as soon as they become available in Twilio, updating your support tickets with full context.
🌐
Extend your support flow to connected business apps
Connect your core LiveAgent and Twilio workflow to tools like Google Sheets or Slack for complete cross-platform synchronization.
And much more...

Who is LiveAgent + Twilio integration for?

Support teams, customer success managers, and operations leaders who need instant communication channels linked directly to their customer service platform benefit from this integration.

Support analytics leads
Support analytics leads
Customer support agents
Customer support agents
Client success managers
Client success managers
Operations coordinators
Operations coordinators
Sales development reps
Sales development reps
Quality assurance leads
Quality assurance leads
📈
Support analytics leads
You're reviewing ticket resolution metrics in your reporting tool but your communication logs only update when someone manually exports Twilio data, so the response counts you're measuring against are always a few hours behind — with this integration, every support interaction lands instantly and your numbers stay current.
⚡
Customer support agents
You manage incoming customer inquiries in LiveAgent but have to manually trigger SMS updates in Twilio for every urgent issue, so customers wait too long for confirmation — with this integration, every new ticket automatically dispatches an instant SMS notification.
🤝
Client success managers
You report to stakeholders on client communication history but keep finding missing call logs and unrecorded messages across platforms, so your client updates lack complete context — with this integration, every call and message syncs automatically to your support tickets.
📊
Operations coordinators
You process high volumes of customer contacts every day and struggle to keep communication records aligned across telephony and helpdesk tools, so operational bottlenecks constantly slow you down — with this integration, every contact and ticket syncs seamlessly without manual entry.
🔄
Sales development reps
You own the outreach phase and depend on support teams to hand over customer phone inquiries, but communication delays cause leads to go cold — with this integration, every finished call or received message instantly triggers your follow-up workflow.
🛡️
Quality assurance leads
You need a reliable audit history of every customer interaction for compliance reviews, but manual record-keeping leaves persistent gaps in your database — with this integration, every call status change and ticket creation is logged permanently.
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Why choose Integrately to automate LiveAgent + Twilio

Build and manage your LiveAgent + Twilio automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect LiveAgent + Twilio with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
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How Integrately Works?

1
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2
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Frequently Asked Questions

How do I connect LiveAgent to Twilio?
Frequently Asked Questions
You can connect LiveAgent to Twilio instantly using 1-click automation templates or ask Integrately AI to build your exact workflow. It links seamlessly with popular tools like Salesforce, HubSpot, Slack, Gmail, and Google Sheets.
Can I automatically send an SMS in Twilio when a new ticket is created in LiveAgent?
Frequently Asked Questions
Can I connect LiveAgent, Twilio, and Google Sheets?
Frequently Asked Questions
What is a good Zapier alternative for LiveAgent and Twilio?
Frequently Asked Questions
How does LiveAgent handle ticket creation triggers in this integration?
Frequently Asked Questions
Can Twilio call status changes update LiveAgent tickets?
Frequently Asked Questions
Do I need coding skills to automate LiveAgent and Twilio?
Frequently Asked Questions
Is the LiveAgent and Twilio integration free?
Frequently Asked Questions
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