How to improve team productivity with top 22 Microsoft Teams integrations
Improve collaboration and enhance team productivity with the top 22 Microsoft Teams integrations. Optimize your business workflows seamlessly.
Microsoft Teams + Live Chat Integration
Integrate Live Chat to Microsoft Teams in one click, or tell Integrately AI how you want each chat handled. Notify your support team, create a dedicated channel, log conversation details, and trigger follow-ups automatically.
Free forever.Use premium features free for 14 days.1.
Chat message is received in Microsoft Teams- Message posted in channel in Microsoft Teams
- Channel is created in Microsoft Teams
- New chat is created in Microsoft Teams
Chat is started in Live Chat Instant- Chat is ended in Live Chat Instant
- Chat is updated in Live Chat Instant
- Visitor enters queue in Live Chat Instant
2.
- Search user in Microsoft Teams
- Get chat message in Microsoft Teams
- Send channel message in Microsoft Teams
- Send chat message in Microsoft Teams
- Create channel in Microsoft Teams
- Search channel in Microsoft Teams
- Create online meeting in Microsoft Teams
- Get user by ID in Microsoft Teams
Trusted by experts at...
Ready Workflows for Microsoft Teams + Live Chat Integration
Notify support teams of new chats, create dedicated channels, log conversation notes, and alert stakeholders, all in just one click.
Sorry, we don’t have a ready workflow for this combination yet.
Create your workflow with Integrately AI.Simply describe what you want to automate, and Integrately AI will build it for you.
Connect more apps to your Live Chat + Microsoft Teams flow
Route support data into your CRM, create tickets, and log records across your stack. Pick a combination and activate it in one click.
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Zendesk (4)
Zendesk (4) +
Jira Software Cloud (3)
Jira Software Cloud (3) +
Salesforce (3)
Salesforce (3) +
HubSpot (3)
HubSpot (3) +
Gmail (3)
Gmail (3) +
Google Drive (3)
Google Drive (3) L
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Create a Zendesk support ticket from every new Live Chat session, and notify your team in Microsoft Teams.
New Live Chat conversations instantly appear in Zendesk as tickets while Microsoft Teams alerts your support channel, removing manual entry completely.
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When a Live Chat visitor enters queue, update the matching Zendesk ticket and post an update in Microsoft Teams.
Queue entries update existing Zendesk tickets and notify your team in Microsoft Teams, keeping everyone aligned on visitor status.
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When a Live Chat session is ended, add a follow-up comment in Zendesk and announce it in Microsoft Teams.
Closed chats append resolution notes to Zendesk tickets and alert your Microsoft Teams channel automatically.
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Use Claude to summarise every ended Live Chat session, log the summary in Zendesk, and post the brief in Microsoft Teams.
Claude extracts key support points from ended chats, updates Zendesk, and posts a brief in Microsoft Teams.
Supported triggers and actions for Microsoft Teams and Live Chat
Mix and match to build the exact automation you need
Microsoft Teams Triggers & Actions
Chat message is received in Microsoft Teams
Triggers the automation when a chat message is received
Try it → Message posted in channel in Microsoft Teams
Triggers the automation when a message needs to be sent via SMS
Try it → New chat is created in Microsoft Teams
Triggers the automation when a new conversation is initiated
Try it → Live Chat Triggers & Actions
Instant
Chat is started in Live Chat
Triggers the automation when a new conversation is initiated
Try it → Instant
Chat is ended in Live Chat
Triggers the automation when a chat is marked as complete
Try it → Instant
Visitor enters queue in Live Chat
Triggers the automation when a visitor enters a queue
Try it → What can you automate with Live Chat + Microsoft Teams?
Streamline your customer support workflows by connecting Live Chat events directly to Microsoft Teams notifications.
💬
Notify Microsoft Teams of every new chat
Send instant notification messages to your designated Microsoft Teams channel the moment a new chat starts in Live Chat, ensuring your support agents never miss a visitor.
📋
Capture every submitted chat detail
Map available visitor inquiries, names, and support questions into structured channels and destination records instead of relying on manual copying.
🚨
Alert the right support agent instantly
Route urgent queue entries and chat updates directly to the right personnel in Microsoft Teams the second they occur.
🔀
Route chats based on submitted fields
Send high-priority technical chats to specialized engineering channels while routing general inquiries to standard support teams automatically.
🔄
Keep destination records up to date
Update existing tickets, contacts, and files automatically as chat sessions progress, get updated, or reach resolution.
🔍
Prevent duplicate records across apps
Search existing contacts and tickets before creating new records, ensuring your database remains clean and organized.
✅
Handle later status changes smoothly
Trigger automated follow-ups and update notification messages when chat sessions conclude or when visitors leave the support queue.
🔗
Extend your workflow to supporting apps
Connect your core Live Chat and Microsoft Teams flow to tools like Zendesk or HubSpot for comprehensive cross-platform visibility.
And much more...
Who is Live Chat + Microsoft Teams integration for?
Support teams, managers, and agents relying on Live Chat and Microsoft Teams can eliminate manual logging and keep communication synchronized.
Support operations managers
Customer support leads
Client success account managers
High-volume support teams
Technical escalation engineers
Quality assurance leads
📈
Support operations managers
You review chat metrics and support volume to plan staffing levels, but your reports lag because agents record chat outcomes manually — with this integration, every ended chat updates your tracking records instantly and your dashboard stays current.
⚡
Customer support leads
You need to jump into escalated technical chats immediately, but notifications arrive too late when channels are unmonitored — with this integration, every new chat triggers an instant alert in Microsoft Teams and your team responds without delay.
🤝
Client success account managers
You answer to client stakeholders who want immediate visibility into support requests and chat resolutions, but compiling updates manually causes communication gaps — with this integration, every chat session updates your records and notifies stakeholders automatically.
📞
High-volume support teams
You handle hundreds of daily visitor inquiries and support tickets, but manual data entry causes missed follow-ups and lost records — with this integration, every chat session creates tickets and logs transcripts instantly without manual effort.
🔄
Technical escalation engineers
You own the bug-fixing stage and depend on support agents to hand over detailed chat notes, but missing information stalls troubleshooting — with this integration, every technical chat generates an instant issue and notification in your workspace.
🗂️
Quality assurance leads
You need a reliable history of customer conversations for quality audits, but scattered transcripts leave gaps in your records — with this integration, every ended chat is archived securely and organized for review.
Did you know?
Our team can create automations for you... At no extra cost!
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Why choose Integrately to automate Microsoft Teams + Live Chat
Build and manage your Microsoft Teams + Live Chat automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.
1,500+ apps connected
Connect Microsoft Teams + Live Chat with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?
1
Select Automation
2
Connect Accounts
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Automation is ready
Connect Microsoft Teams + Live Chat Now 
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Price Comparison with Popular Alternatives
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in $19.99
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Frequently Asked Questions
How do I connect Live Chat to Microsoft Teams?
You can connect Live Chat to Microsoft Teams in 1 click using ready workflows on Integrately, or use Integrately AI to build custom automations with apps like Zendesk, HubSpot, and Gmail.
Can I automatically send Microsoft Teams messages when a new chat starts in Live Chat?
Can I connect Live Chat, Microsoft Teams, and Zendesk?
What is a good Zapier alternative for Live Chat and Microsoft Teams?
How does Live Chat handle visitor queues and chat events?
Can I send channel messages and create meetings in Microsoft Teams?
Do I need coding skills to automate Live Chat and Microsoft Teams?
Is the Live Chat and Microsoft Teams integration free?
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