Live Chat + WATI Integration
Integrate Live Chat to WATI in one click, or tell Integrately AI how you want each chat handled. Start chats, send template messages, update contact attributes, and manage WhatsApp communication automatically.
Free forever.Use premium features free for 14 days.1.
Chat is started in Live Chat Instant- Chat is ended in Live Chat Instant
- Chat is updated in Live Chat Instant
- Visitor enters queue in Live Chat Instant
Message is received in WATI Instant- Reply is received to sent message in WATI Instant
- Contact is created in WATI
- Message is read in WATI Instant
- Message is delivered in WATI Instant
2.
- Send template message in WATI
- Send session message in WATI
- Create contact in WATI
- Update contact attributes in WATI
Trusted by experts at...
Ready Workflows for Live Chat + WATI Integration
Trigger template messages, update contact attributes, handle chats, and send WhatsApp notifications, all in just one click.
Sorry, we don’t have a ready workflow for this combination yet.
Create your workflow with Integrately AI.Simply describe what you want to automate, and Integrately AI will build it for you.
Connect more apps to your Live Chat + WATI flow
Log chat interactions in spreadsheets, notify teams, create support tickets, and update records across your entire stack. Pick a combination and activate it in one click.
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Shopify (8)
Shopify (8) +
Google Sheets (8)
Google Sheets (8) +
Hubspot (8)
Hubspot (8) +
Zendesk (8)
Zendesk (8) +
Slack (8)
Slack (8) +
Stripe (8)
Stripe (8) L
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Start a live chat in Live Chat, send a WATI template message, and create a customer in Shopify
New chat sessions trigger instant WATI messages and create customer records in Shopify without manual data entry.
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When a live chat ends in Live Chat, update WATI contact attributes and create a draft order in Shopify
Ended chats update WATI contact attributes and generate draft orders in Shopify automatically.
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When a chat is updated in Live Chat, send a WATI session message and update customer details in Shopify
Chat updates trigger WATI session messages and sync customer information in Shopify instantly.
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When a visitor enters the queue in Live Chat, send a WATI template message and create a Shopify customer
Queue entries trigger instant WATI template messages and create Shopify customer profiles.
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If a live chat starts, send a WATI template message and create a Shopify customer based on the visitor tier
Chat events trigger targeted WATI messages and conditional customer creation in Shopify.
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When a chat ends, update WATI contact attributes and create a Shopify follow-up draft order
Completed chats update WATI attributes and set up follow-up draft orders in Shopify.
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Use ChatGPT to summarise Live Chat transcripts, send a WATI template message, and create a Shopify customer note
AI summarises chat logs, triggers WATI messages, and adds structured notes in Shopify.
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When a chat starts in Live Chat, send a WATI template message, create a Shopify customer, and notify Slack
Live chats trigger WATI messages, Shopify customer creation, and team alerts in Slack.
Supported triggers and actions for Live Chat and WATI
Mix and match to build the exact automation you need
Live Chat Triggers & Actions
Instant
Chat is started in Live Chat
Triggers the automation when a new conversation is initiated
Try it → Instant
Chat is ended in Live Chat
Triggers the automation when a chat is marked as complete
Try it → Instant
Visitor enters queue in Live Chat
Triggers the automation when a visitor enters a queue
Try it → What can you automate with Live Chat + WATI?
Streamline customer communication by syncing chat events with WhatsApp messaging, contact management, and team notifications.
💬
Automate WhatsApp messaging from chat events
Send instant WhatsApp template messages the moment a chat starts in Live Chat. Eliminate manual follow-ups and engage visitors immediately.
📋
Capture every chat field and visitor detail
Map all incoming visitor information, queue entries, and chat updates directly into your messaging workflows instead of missing crucial context.
🔔
Notify your team the moment a chat begins
Alert support staff instantly in Slack or via messaging when a visitor enters the queue or starts a technical chat session.
🔀
Route chats based on submitted user queries
Trigger different WATI template messages depending on the specific technical problem or visitor input received in Live Chat.
🔄
Keep contact attributes updated as chats progress
Automatically update WATI contact attributes whenever chat statuses change, ensuring your WhatsApp database remains current.
👤
Create or update contacts without duplicates
Create new WATI contacts or update existing records automatically when visitors start or update their chat sessions.
⏱️
Manage chat lifecycle status changes
Trigger specific workflows when chats are ended or resolved, updating customer records and communication stages accordingly.
📊
Extend your workflow to Google Sheets
Log every Live Chat interaction and WATI message straight into Google Sheets to maintain a comprehensive activity archive.
And much more...
Who is Live Chat + WATI integration for?
Customer support teams, sales managers, and operations leaders use this integration to unify chat conversations and WhatsApp messaging without manual data entry.
Customer support analysts
Sales representatives
Account managers
Customer support teams
Operations coordinators
Data administrators
📈
Customer support analysts
You're reviewing chat resolution times and queue metrics, but your performance sheets only update when someone manually exports records, so your weekly reports are always lagging — this integration means every chat event lands in your sheet instantly and your metrics stay current.
⚡
Sales representatives
You're waiting for visitors to complete live chats before reaching out on WhatsApp, but leads go cold while agents manually copy contact details between apps — automating both apps means every chat visitor immediately receives a template message and your response time drops.
🤝
Account managers
You're updating clients on chat support queries and service progress, but tracking details get scattered across conversations and messaging tools — this integration means every chat session updates contact attributes in WhatsApp and your client records stay complete.
📥
Customer support teams
You're handling hundreds of technical chat problems daily, but high visitor volume makes it impossible to manually message everyone on WhatsApp — automating both apps means every chat queue entry triggers instant messaging and your team keeps pace.
🔄
Operations coordinators
You're depending on support agents to hand over active chat leads for follow-up, but important conversation data gets missed during handoffs — connecting these apps means every ended chat updates your CRM records and your workflow stays seamless.
🗂️
Data administrators
You're maintaining customer communication histories across multiple platforms, but manual data entry leaves frequent gaps in your tracking records — with this integration, every chat update syncs directly to your database and your audit history remains accurate.
Did you know?
Our team can create automations for you... At no extra cost!
Tell us what type of automation you want to make?
Why choose Integrately to automate Live Chat + WATI
Build and manage your Live Chat + WATI automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.
1,500+ apps connected
Connect Live Chat + WATI with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?
1
Select Automation
2
Connect Accounts
3
Automation is ready
Connect Live Chat + WATI Now 
In Just 1 Click!
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😍
2,000 Tasks
in $19.99
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Frequently Asked Questions
How do I connect Live Chat to WATI?
You can connect Live Chat to WATI instantly using 1-click ready workflows on Integrately or by asking Integrately AI to build the automation for your specific customer communication process.
Can I automatically send a WhatsApp message when a chat starts in Live Chat?
Can I connect Live Chat, WATI, and Google Sheets?
What is a good Zapier alternative for Live Chat and WATI?
How does Live Chat handle chat triggers and visitor data here?
How does WATI handle contact updates and WhatsApp messages?
Can I automate this integration without coding skills?
Is the Live Chat and WATI integration free?
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No worries — just send us a message and we’ll get back to you as soon as possible.
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