Lob + Zendesk Integration

Integrate Lob to Zendesk in one click, or tell Integrately AI how you want each ticket handled. Create tickets, verify addresses, send physical letters or postcards, and update your support records automatically.

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1.
  • Zendesk
    Ticket is solved in Zendesk
  • Zendesk
    Ticket is updated in Zendesk
  • Zendesk
    Ticket is created in Zendesk
  • Zendesk
    Ticket is created in view in Zendesk
  • Zendesk
    Activity(Audit) is added for specific ticket in Zendesk
  • Zendesk
    View is created in Zendesk
  • Zendesk
    User is created in Zendesk
  • Zendesk
    Group is created in Zendesk
  • Zendesk
    Organization is created in Zendesk
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2.
  • Lob
    Send letter in Lob
  • Lob
    Send postcard in Lob
  • Lob
    Verify US address in Lob
  • Lob
    Verify international address in Lob
  • Zendesk
    Get organization by id in Zendesk
  • Zendesk
    Create ticket in Zendesk
  • Zendesk
    Update ticket in Zendesk
  • Zendesk
    Add comment to ticket in Zendesk
  • Zendesk
    Search ticket in Zendesk
  • Zendesk
    Add tag to ticket in Zendesk
  • Zendesk
    Create user in Zendesk
  • Zendesk
    Update user in Zendesk
  • Zendesk
    Search agent in Zendesk
  • Zendesk
    Search user in Zendesk
  • Zendesk
    Get user by id in Zendesk
  • Zendesk
    Create organization in Zendesk
  • Zendesk
    Update organization in Zendesk
  • Zendesk
    Search organization in Zendesk
  • Zendesk
    Search group in Zendesk

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Ready Workflows Ready Workflows for Lob + Zendesk Integration

Send physical letters or postcards from new support tickets, verify addresses, update customer details, and streamline your offline outreach, all in just one click.

Most popular automationmost-popular-automations
Zendesk + Lob Integration

Send Lob message for new Zendesk ticket

It's easy to stay on top of your support tickets with automatic notifications using this Zendesk - Lob integration. Whenever a new ticket is created in Zendesk, you will immediately receive a message in Lob notifying you. This way, you can jump on the issue right away and provide the support your customers need.

Plus, since the message includes the ticket number, you can quickly and easily access all the pertinent information. So go ahead and set up automatic Lob messages for new Zendesk tickets today - your customers will appreciate it!
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Got a different task in mind? Describe it

Got a different automation in mind? Describe it and let Integrately AI build it for you.

Connect more apps to your Lob + Zendesk flow

Connect Jira Software Cloud, Slack, Salesforce, Google Sheets, HubSpot, or Notion to route support data, notify teams, and log outreach across your stack. Pick a combination and activate it in one click.

Lob
Zendesk
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Jira Software CloudJira Software Cloud (8)
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SlackSlack (8)
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SalesforceSalesforce (8)
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Google SheetsGoogle Sheets (8)
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HubSpotHubSpot (8)
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NotionNotion (8)
Z
J
L
When a Zendesk ticket is created, create a Jira Software Cloud issue and send a Lob letter.
New support tickets trigger a Jira issue and a physical Lob letter instantly, keeping your development and offline teams in sync.
Z
J
L
When a Zendesk ticket is updated, add a comment in Jira Software Cloud and send a Lob postcard.
Keep Jira issues updated with latest Zendesk ticket edits while triggering a Lob postcard for offline client notices.
J
Z
L
When a Jira Software Cloud issue moves to done, update the Zendesk ticket and send a Lob confirmation letter.
Close out support tickets and mail confirmation letters automatically when Jira engineering issues are marked resolved.
Z
J
L
When a Zendesk ticket is solved, create a Jira Software Cloud task and verify the address in Lob.
Log resolved tickets as Jira tasks and verify customer mailing addresses through Lob before sending materials.
Z
J
L
If a Zendesk ticket priority is urgent, create a priority Jira issue and send an express Lob letter.
Route urgent support tickets straight to engineering in Jira Software Cloud and mail an expedited letter via Lob.
J
Z
L
When a Jira Software Cloud issue is closed, update the Zendesk organization and send a Lob postcard.
Update customer organizations in Zendesk and dispatch a Lob postcard when related Jira projects finish.
Z
C
J
L
Use Claude to summarise every new Zendesk ticket, create a Jira Software Cloud issue, and send a Lob letter.
AI analyses new support tickets, generates engineering issue notes in Jira, and coordinates physical mail via Lob.
Z
J
L
G
When a Zendesk ticket is created, create a Jira Software Cloud issue, send a Lob letter, and log in Google Sheets.
Log support tickets across Jira, Lob, and Google Sheets simultaneously the moment a customer reaches out.

Supported triggers and actions for Lob and Zendesk

Mix and match to build the exact automation you need

Lob
Lob Triggers & Actions
No trigger is available
Send letter in Lob
Sends a letter
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Send postcard in Lob
Sends a physical postcard to a designated recipient
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Verify US address in Lob
Validates and ensure accuracy of us addresses
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Verify international address in Lob
Verify the validity of an international address
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Zendesk
Zendesk Triggers & Actions
Ticket is solved in Zendesk
Triggers the automation when a ticket is solved
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Ticket is updated in Zendesk
Triggers the automation when a ticket is updated
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Ticket is created in Zendesk
Triggers the automation when a new ticket is created
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Ticket is created in view in Zendesk
Triggers the automation when a new ticket is created in a particular view
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Activity(Audit) is added for specific ticket in Zendesk
Triggers the automation when a ticket is audited
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View is created in Zendesk
Triggers the automation when a new view is created
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User is created in Zendesk
Triggers the automation when a new user is created
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Group is created in Zendesk
Triggers the automation when a new group is created
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Organization is created in Zendesk
Triggers the automation when a new organization is created
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Get organization by id in Zendesk
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Create ticket in Zendesk
Generates a new ticket
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Update ticket in Zendesk
Updates ticket information
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Add comment to ticket in Zendesk
Adds a comment to a ticket
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Search ticket in Zendesk
Searches for a ticket
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Add tag to ticket in Zendesk
Adds a tag to a ticket for easy categorization and tracking
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Create user in Zendesk
Generates a new user account
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Update user in Zendesk
Updates user information
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Search agent in Zendesk
Searches for agent based on criteria
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Search user in Zendesk
Searches for a user
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Get user by id in Zendesk
Retrieves user information using their id
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Create organization in Zendesk
Generates a new invoice
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Update organization in Zendesk
Updates organization information
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Search organization in Zendesk
Finds and retrieves information about a organization
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Search group in Zendesk
Searches for a group
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What can you automate with Lob + Zendesk?

Streamline your customer support and physical mail workflows with powerful, automated actions.

What you can automate?
✉️
Send physical mail from support tickets
Automatically dispatch physical letters or postcards through Lob the moment a new support ticket is created in Zendesk. Eliminate manual trips to the post office and print files directly from your support workflow.
📋
Capture every submitted ticket field
Map customer names, addresses, and ticket descriptions directly into your Lob mail templates. Ensure every physical letter contains accurate, up-to-date recipient information without manual re-typing.
🔔
Alert your team instantly on updates
Trigger instant notifications when support tickets change status and physical mailers are dispatched. Keep your entire customer service team informed of offline outreach progress.
🔀
Branch workflows by ticket priority
Send express physical letters for high-priority or urgent support tickets while routing standard inquiries to regular mailing queues. Customize your offline response based on ticket parameters.
🔄
Keep support records synchronized
Update Zendesk tickets automatically whenever physical mailing statuses change in Lob. Maintain a unified history of both digital support interactions and offline communications.
✔️
Verify mailing addresses automatically
Check US and international recipient addresses in Lob before printing and mailing documents. Prevent returned mail and ensure flawless delivery for every support ticket.
🏁
Handle later support resolution events
Trigger thank-you postcards or satisfaction survey mailers automatically when support tickets are marked solved in Zendesk. Close out customer interactions with professional physical touchpoints.
🔗
Extend your workflow to Slack
Connect Zendesk and Lob workflows with Slack to broadcast mailing confirmations and ticket updates directly to your support channels in real time.
And much more...

Who is Lob + Zendesk integration for?

Automating physical mail and support workflows helps teams eliminate manual post office trips, speed up customer outreach, and keep all offline communications perfectly aligned with support tickets.

Support managers
Support managers
Customer success leads
Customer success leads
Client account executives
Client account executives
Operations teams
Operations teams
Billing specialists
Billing specialists
Compliance officers
Compliance officers
📈
Support managers
You're reviewing ticket resolution metrics each week but your offline outreach reports only update when someone manually checks mail logs, so the response times you're optimising against are always outdated — this integration means every support event triggers physical mail instantly and your metrics stay current.
⚡
Customer success leads
You need to dispatch physical onboarding letters immediately when high-value accounts raise support inquiries, but manual printing delays leave clients waiting days for materials — automating both apps means every new ticket generates a physical mailer instantly and your outreach stays fast.
🤝
Client account executives
You answer to key clients who expect prompt physical correspondence following support resolutions, but manual post office visits cause frustrating bottlenecks — connecting these apps means every solved ticket automatically triggers the right mailer and your clients stay informed.
📦
Operations teams
The volume of support tickets requiring physical document fulfillment is too high for anyone to keep up by hand, leading to missed mailing steps and customer complaints — this integration means every support ticket coordinates physical mail fulfillment on autopilot.
💼
Billing specialists
You own the invoice and payment verification step and depend on support agents to hand over customer address details before mailing checks, but manual handoffs cause persistent gaps — automating both apps means support tickets instantly pass verified data to physical billing mailers.
🔍
Compliance officers
You need a reliable audit history of every physical notice sent to customers, but manual record-keeping keeps leaving blind spots in your compliance tracking — integrating these apps means every mailed letter is logged against support tickets with zero missing entries.
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Why choose Integrately to automate Lob + Zendesk

Build and manage your Lob + Zendesk automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Lob + Zendesk with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?

How Integrately Works?

1
Select Automation
Select a trigger from Google Sheets
2
Connect Accounts
Connect Accounts
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3
Automation is ready
Setup an action from Trello
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In Just 1 Click!
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in $19.99
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Frequently Asked Questions

How do I connect Lob to Zendesk?
Frequently Asked Questions
You can connect Lob and Zendesk in one click using pre-built workflows on Integrately, or ask Integrately AI to build custom sequences linking your support tickets to physical mailers.
Can I automatically send a physical letter when a Zendesk ticket is created?
Frequently Asked Questions
Can I connect Lob, Zendesk, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for Lob and Zendesk?
Frequently Asked Questions
How does address verification work between Lob and Zendesk?
Frequently Asked Questions
Can I update Zendesk tickets when Lob mail is sent?
Frequently Asked Questions
Do I need coding skills to automate Lob and Zendesk?
Frequently Asked Questions
Is the Lob and Zendesk integration free?
Frequently Asked Questions
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Want to automate something else in your workflow?

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