Mailchimp + Zendesk Integration

Integrate Mailchimp to Zendesk in one click, or tell Integrately AI how you want each subscriber handled. Capture contact details, create support tickets, assign groups, and notify agents automatically.

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1.
  • Mailchimp
    Subscriber is created/updated in Mailchimp
  • Mailchimp
    Subscriber is added to segment or tag in Mailchimp
  • Mailchimp
    Subscriber is added to list in Mailchimp Instant
  • Mailchimp
    Subscriber has unsubscribed in Mailchimp
  • Mailchimp
    Subscriber's profile is updated in Mailchimp Instant
  • Mailchimp
    List member is unsubscribed in Mailchimp Instant
  • Mailchimp
    Subscriber's email address is cleaned from the list in Mailchimp Instant
  • Mailchimp
    Subscriber's email address is changed in Mailchimp Instant
  • Mailchimp
    Campaign is created in Mailchimp
  • Mailchimp
    Campaign is sent in Mailchimp
  • Mailchimp
    Campaign email activity is created in Mailchimp
  • Mailchimp
    Campaign is sent or cancelled in Mailchimp Instant
  • Mailchimp
    Email is opened in Mailchimp
  • Mailchimp
    Link is clicked in Mailchimp
  • Mailchimp
    Customer is created in Mailchimp
  • Mailchimp
    Order is created in Mailchimp
  • Mailchimp
    Audience/List is created in Mailchimp
  • Mailchimp
    Folder is created in Mailchimp
  • Mailchimp
    List segments is created in Mailchimp
  • Mailchimp
    File is created in Mailchimp
  • Mailchimp
    Members is added/updated in segment in Mailchimp
  • Zendesk
    Ticket is solved in Zendesk
  • Zendesk
    Ticket is updated in Zendesk
  • Zendesk
    Ticket is created in Zendesk
  • Zendesk
    Ticket is created in view in Zendesk
  • Zendesk
    Activity(Audit) is added for specific ticket in Zendesk
  • Zendesk
    View is created in Zendesk
  • Zendesk
    User is created in Zendesk
  • Zendesk
    Group is created in Zendesk
  • Zendesk
    Organization is created in Zendesk
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2.
  • Mailchimp
    Create list (In Review) in Mailchimp
  • Mailchimp
    Create or update subscriber in Mailchimp
  • Mailchimp
    Add tag to subscriber in Mailchimp
  • Mailchimp
    Update Subscriber in Mailchimp
  • Mailchimp
    Add note to subscriber in Mailchimp
  • Mailchimp
    Search subscriber by email in Mailchimp
  • Mailchimp
    Search subscriber by email in a list in Mailchimp
  • Mailchimp
    Unsubscribe email in Mailchimp
  • Mailchimp
    Remove subscriber in Mailchimp
  • Mailchimp
    Archive list member in Mailchimp
  • Mailchimp
    Send campaign in Mailchimp
  • Mailchimp
    Search campaign in Mailchimp
  • Mailchimp
    Update campaign in Mailchimp
  • Mailchimp
    Add or remove member tags in Mailchimp
  • Mailchimp
    Create custom event in Mailchimp
  • Mailchimp
    Create file in Mailchimp
  • Mailchimp
    Search customer in Mailchimp
  • Mailchimp
    Create campaign in Mailchimp
  • Mailchimp
    Search content of campaign in Mailchimp
  • Mailchimp
    Get campaign by id in Mailchimp
  • Mailchimp
    Get open campaign details for subscriber in Mailchimp
  • Mailchimp
    Create folder in Mailchimp
  • Mailchimp
    Add existing member to static segment in Mailchimp
  • Mailchimp
    Remove member from static segment in Mailchimp
  • Zendesk
    Get organization by id in Zendesk
  • Zendesk
    Create ticket in Zendesk
  • Zendesk
    Update ticket in Zendesk
  • Zendesk
    Add comment to ticket in Zendesk
  • Zendesk
    Search ticket in Zendesk
  • Zendesk
    Add tag to ticket in Zendesk
  • Zendesk
    Create user in Zendesk
  • Zendesk
    Update user in Zendesk
  • Zendesk
    Search agent in Zendesk
  • Zendesk
    Search user in Zendesk
  • Zendesk
    Get user by id in Zendesk
  • Zendesk
    Create organization in Zendesk
  • Zendesk
    Update organization in Zendesk
  • Zendesk
    Search organization in Zendesk
  • Zendesk
    Search group in Zendesk

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Ready Workflows Ready Workflows for Mailchimp + Zendesk Integration

Capture subscribers, create support tickets, update contact profiles, assign groups, and alert agents, all in just one click.

Most popular automationsmost-popular-automations
Mailchimp + Zendesk Integration

Create Zendesk ticket for new Mailchimp contact

If you're using Mailchimp to send your marketing emails, you can also use it to create and manage ticket for Zendesk. contact created in Mailchimp will automatically be created as ticket in Zendesk, so you can easily keep track of all Zendesk requests in one place.

This automation will help you stay organized and provide top-notch customer service. It's a great system that helps you take care of your customers so you can focus on growing your business.
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Zendesk + Mailchimp Integration

Create Mailchimp contact for new Zendesk ticket

Any business knows that customer support is a vital part of any business. Not only do you need to be able to solve problems quickly and efficiently, but you also need to create a good impression with each interaction.

One way to do this is to set up this Zendesk - Mailchimp integration. It will automatically create a Mailchimp contact for new Zendesk tickets created. This way, you can ensure that each customer who contacts you will receive a prompt and professional response.

Additionally, it can help to build relationships with your customers and create loyalty. So if you're looking for ways to improve your customer service, setting up Mailchimp contacts for every Zendesk ticket is a great place to start.
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Got a different automation in mind? Describe it and let Integrately AI build it for you.

Connect more apps to your Mailchimp + Zendesk flow

Route new subscribers to your CRM, notify your support team, and log customer data across your stack. Pick a combination and activate it in one click.

Mailchimp
Zendesk
+
ShopifyShopify (4)
+
Jira Software CloudJira Software Cloud (4)
+
SlackSlack (4)
+
HubSpotHubSpot (4)
+
Google DriveGoogle Drive (4)
+
StripeStripe (4)
M
Z
S
When a new subscriber is added in Mailchimp, create a ticket in Zendesk and create a customer in Shopify.
New Mailchimp subscribers instantly generate a Zendesk support ticket and a new Shopify customer record without manual data entry.
Z
M
S
When a Zendesk ticket is solved, update the subscriber profile in Mailchimp and update the order in Shopify.
Resolved support tickets automatically trigger subscriber updates in Mailchimp and sync fulfillment details in Shopify.
M
Z
S
When a new Shopify order is created, create a subscriber in Mailchimp and add a comment to the Zendesk ticket.
Shopify orders automatically add subscribers to Mailchimp and log purchase notes on active Zendesk tickets.
M
Z
S
When a subscriber profile is updated in Mailchimp, search the Zendesk ticket and update the Shopify customer record.
Profile changes in Mailchimp instantly sync across your Zendesk tickets and Shopify customer database.

Supported triggers and actions for Mailchimp and Zendesk

Mix and match to build the exact automation you need

Mailchimp
Mailchimp Triggers & Actions
Subscriber is created/updated in Mailchimp
Triggers the automation when any subscriber is created or updated
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Subscriber is added to segment or tag in Mailchimp
Triggers the automation when a subscriber is added to a segment or tag
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Instant
Subscriber is added to list in Mailchimp
Triggers the automation when a subscriber is added to a list
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Subscriber has unsubscribed in Mailchimp
Triggers the automation when a subscriber unsubscribes from a particular mailing list
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Instant
Subscriber's profile is updated in Mailchimp
Triggers the automation when a subscriber's profile is updated
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Instant
List member is unsubscribed in Mailchimp
Triggers the automation when a member unsubscribes from a mailing list
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Instant
Subscriber's email address is cleaned from the list in Mailchimp
Triggers the automation when a subscriber's email address is cleaned from the list
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Instant
Subscriber's email address is changed in Mailchimp
Triggers the automation when a subscriber's email address is changed
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Campaign is created in Mailchimp
Triggers the automation when a new campaign is created
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Campaign is sent in Mailchimp
Triggers the automation when any campaign is sent
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Campaign email activity is created in Mailchimp
Triggers the automation when a new campaign email activity is created
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Instant
Campaign is sent or cancelled in Mailchimp
Triggers the automation when a campaign is sent or cancelled in your marketing platform
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Email is opened in Mailchimp
Triggers the automation when an email is opened
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Link is clicked in Mailchimp
Triggers the automation when a link in the email is clicked
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Customer is created in Mailchimp
Triggers the automation when a new customer is created
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Order is created in Mailchimp
Triggers the automation when a new order is created
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Audience/List is created in Mailchimp
Triggers the automation when a new audience or list is created
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Folder is created in Mailchimp
Triggers the automation when a new folder is created
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List segments is created in Mailchimp
Triggers the automation when a new segment is created
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File is created in Mailchimp
Triggers the automation when a particular action in the workflow fails
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Members is added/updated in segment in Mailchimp
Triggers the automation when a member is added or updated in a particular segment
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Create list (In Review) in Mailchimp
Create list
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Create or update subscriber in Mailchimp
Generates a new invoice
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Add tag to subscriber in Mailchimp
Assigns a tag to a subscriber based on predefined criteria
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Update Subscriber in Mailchimp
Updates subscriber information
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Add note to subscriber in Mailchimp
Adds a note to a subscriber
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Search subscriber by email in Mailchimp
Retrieves subscriber information using their email address
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Search subscriber by email in a list in Mailchimp
Searches for a subscriber by email within a designated list
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Unsubscribe email in Mailchimp
Removes email address from mailing list
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Remove subscriber in Mailchimp
Unsubscribe a user from mailing lists
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Archive list member in Mailchimp
Removes list members from active list and store them in an archived list
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Send campaign in Mailchimp
Sends out a pre-designed campaign to targeted recipients
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Search campaign in Mailchimp
Searches for a campaign
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Update campaign in Mailchimp
Refresh and adjust the content and settings of a marketing campaign
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Add or remove member tags in Mailchimp
Manage member tags based on criteria
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Create custom event in Mailchimp
Creates a new marketing campaign
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Create file in Mailchimp
Generates a new file
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Search customer in Mailchimp
Locates and retrieves customer information
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Create campaign in Mailchimp
Generates and launch a new marketing campaign
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Search content of campaign in Mailchimp
Searches for the content of a campaign
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Get campaign by id in Mailchimp
Retrieves a campaign using its id
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Get open campaign details for subscriber in Mailchimp
Retrieves and display detailed information about campaign interactions for a subscriber
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Create folder in Mailchimp
Creates a new folder in the designated location
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Add existing member to static segment in Mailchimp
Adds a member who already exists to a predefined static segment within the audience
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Remove member from static segment in Mailchimp
Removes a member from a predefined static segment
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Zendesk
Zendesk Triggers & Actions
Ticket is solved in Zendesk
Triggers the automation when a ticket is solved
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Ticket is updated in Zendesk
Triggers the automation when a ticket is updated
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Ticket is created in Zendesk
Triggers the automation when a new ticket is created
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Ticket is created in view in Zendesk
Triggers the automation when a new ticket is created in a particular view
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Activity(Audit) is added for specific ticket in Zendesk
Triggers the automation when a ticket is audited
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View is created in Zendesk
Triggers the automation when a new view is created
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User is created in Zendesk
Triggers the automation when a new user is created
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Group is created in Zendesk
Triggers the automation when a new group is created
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Organization is created in Zendesk
Triggers the automation when a new organization is created
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Get organization by id in Zendesk
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Create ticket in Zendesk
Generates a new ticket
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Update ticket in Zendesk
Updates ticket information
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Add comment to ticket in Zendesk
Adds a comment to a ticket
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Search ticket in Zendesk
Searches for a ticket
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Add tag to ticket in Zendesk
Adds a tag to a ticket for easy categorization and tracking
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Create user in Zendesk
Generates a new user account
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Update user in Zendesk
Updates user information
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Search agent in Zendesk
Searches for agent based on criteria
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Search user in Zendesk
Searches for a user
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Get user by id in Zendesk
Retrieves user information using their id
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Create organization in Zendesk
Generates a new invoice
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Update organization in Zendesk
Updates organization information
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Search organization in Zendesk
Finds and retrieves information about a organization
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Search group in Zendesk
Searches for a group
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What can you automate with Mailchimp + Zendesk?

Streamline your support and marketing workflows by syncing subscriber data and support tickets instantly.

What you can automate?
Create Zendesk tickets from new Mailchimp subscribers
Automatically open a new Zendesk support ticket the moment a subscriber joins your Mailchimp list. Eliminate manual copy-pasting and ensure every lead receives prompt attention.
📋
Capture every custom subscriber field and attribute
Map all available Mailchimp profile details and custom tags directly into Zendesk ticket custom fields instead of only names and emails. Your support agents get complete context for every inquiry.
🔔
Alert support agents instantly on ticket creation
Notify your team members the second a new support ticket is generated from a Mailchimp subscriber event. Keep your response times fast and organized.
🔀
Route tickets based on submitted tags and segments
Send VIP subscribers to senior support queues while routing standard list members to general support queues automatically based on submitted tags.
🔄
Keep subscriber and ticket profiles synchronized
Update corresponding Zendesk tickets automatically whenever a subscriber changes their email address or profile details in Mailchimp. Maintain accurate customer records across systems.
🔍
Search and update existing contacts without duplicates
Check if a customer already exists in Zendesk before creating a new ticket, updating their existing record instead of generating duplicate entries.
Manage status changes when tickets are solved
Automatically update Mailchimp subscriber profiles and customer segments the moment a corresponding Zendesk support ticket is marked as solved.
🔗
Extend workflows to your favorite messaging and CRM apps
Connect your Mailchimp and Zendesk core flow with Slack, HubSpot, or Shopify to notify channels, update CRM deals, and log e-commerce orders in one seamless pipeline.
And much more...

Who is Mailchimp + Zendesk integration for?

Connecting Mailchimp and Zendesk helps marketing and support teams eliminate manual data entry, ensuring subscriber updates instantly become actionable customer support records.

Performance marketers
Performance marketers
Customer support managers
Customer support managers
Account executives
Account executives
Support operations leads
Support operations leads
Customer success agents
Customer success agents
Operations managers
Operations managers
📈
Performance marketers
You're running email campaigns across multiple segments but your support ticket numbers only update when someone manually exports subscriber lists, so the metric counts you're optimising against are always a few hours behind — with this integration, every new subscriber record lands in Zendesk instantly and your data stays current.
Customer support managers
You manage incoming inquiry queues but find out about new marketing campaign signups long after customers reach out for help, leaving your agents unprepared to answer specific promotional questions — connecting these apps means every subscriber automatically generates a support ticket so your team stays ahead.
🤝
Account executives
You answer to clients who want immediate visibility into how marketing signups convert into active support interactions, but manual tracking leaves frustrating gaps in your client reports — automating both apps means every customer touchpoint flows seamlessly into shared reports and your client updates are always accurate.
📨
Support operations leads
Your ticket volume is too high for any human agent to keep up by hand when matching subscriber profiles against existing support records, causing missed follow-ups and delayed resolutions — this integration means every list update instantly triggers the correct ticket workflow without manual intervention.
🔄
Customer success agents
You own the onboarding stage and depend on marketing leads passing upstream from Mailchimp into Zendesk without manual handovers or missing details — automating both apps means every new subscriber lands in your support queue immediately so you can begin onboarding right away.
🗂️
Operations managers
You need a reliable history of customer interactions across email campaigns and support desks but keep finding missing tickets or unrecorded signups in your logs — connecting these apps means every subscriber and support event is recorded permanently without manual gaps.
Our team

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Tell us what type of automation you want to make?

Why choose Integrately to automate Mailchimp + Zendesk

Build and manage your Mailchimp + Zendesk automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Mailchimp + Zendesk with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
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Frequently Asked Questions

How do I connect Mailchimp to Zendesk?
Frequently Asked Questions
You can connect Mailchimp and Zendesk in 1 click using ready templates on Integrately or build custom flows with Integrately AI alongside Shopify, Jira Software Cloud, and Slack.
Can I automatically create a Zendesk ticket when a new subscriber joins Mailchimp?
Frequently Asked Questions
Can I connect Mailchimp, Zendesk, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for Mailchimp and Zendesk?
Frequently Asked Questions
How does Mailchimp handle subscriber data in this integration?
Frequently Asked Questions
How does Zendesk handle tickets in this integration?
Frequently Asked Questions
Do I need coding skills to automate Mailchimp and Zendesk?
Frequently Asked Questions
Is the Mailchimp and Zendesk integration free?
Frequently Asked Questions
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