Mailgun + Zendesk Integration

Integrate Mailgun to Zendesk in one click, or tell Integrately AI how you want each ticket handled. Track failed deliveries, create tickets instantly, alert support agents, and trigger follow-ups automatically.

Free foreverFree forever.
Use premium features free for 14 daysUse premium features free for 14 days.
1.
  • Mailgun
    Complaint is created in Mailgun Instant
  • Mailgun
    Delivery is completed in Mailgun Instant
  • Mailgun
    Log data is added in Mailgun
  • Mailgun
    Delivery is failed in Mailgun Instant
  • Mailgun
    Open/Click event occurs in Mailgun Instant
  • Mailgun
    Member is unsubscribed in Mailgun Instant
  • Mailgun
    List is created in Mailgun
  • Zendesk
    Ticket is solved in Zendesk
  • Zendesk
    Ticket is updated in Zendesk
  • Zendesk
    Ticket is created in Zendesk
  • Zendesk
    Ticket is created in view in Zendesk
  • Zendesk
    Activity(Audit) is added for specific ticket in Zendesk
  • Zendesk
    View is created in Zendesk
  • Zendesk
    User is created in Zendesk
  • Zendesk
    Group is created in Zendesk
  • Zendesk
    Organization is created in Zendesk
Arrow Right
2.
  • Mailgun
    Add member to mailing list in Mailgun
  • Mailgun
    Send email in Mailgun
  • Mailgun
    Search member in mailing list in Mailgun
  • Zendesk
    Get organization by id in Zendesk
  • Zendesk
    Create ticket in Zendesk
  • Zendesk
    Update ticket in Zendesk
  • Zendesk
    Add comment to ticket in Zendesk
  • Zendesk
    Search ticket in Zendesk
  • Zendesk
    Add tag to ticket in Zendesk
  • Zendesk
    Create user in Zendesk
  • Zendesk
    Update user in Zendesk
  • Zendesk
    Search agent in Zendesk
  • Zendesk
    Search user in Zendesk
  • Zendesk
    Get user by id in Zendesk
  • Zendesk
    Create organization in Zendesk
  • Zendesk
    Update organization in Zendesk
  • Zendesk
    Search organization in Zendesk
  • Zendesk
    Search group in Zendesk

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Ready Workflows Ready Workflows for Mailgun + Zendesk Integration

Capture delivery failures, create support tickets, keep users updated, alert your team, and trigger follow-ups, all in just one click.

Most popular automationsmost-popular-automations
Zendesk + Mailgun Integration

Send Mailgun message for new Zendesk ticket

It's easy to stay on top of your support tickets with automatic notifications using this Zendesk - Mailgun integration. Whenever a new ticket is created in Zendesk, you will immediately receive a message in Mailgun notifying you. This way, you can jump on the issue right away and provide the support your customers need.

Plus, since the message includes the ticket number, you can quickly and easily access all the pertinent information. So go ahead and set up automatic Mailgun messages for new Zendesk tickets today - your customers will appreciate it!
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Zendesk + Mailgun Integration

Create Mailgun member for new Zendesk ticket

Any business knows that customer support is a vital part of any business. Not only do you need to be able to solve problems quickly and efficiently, but you also need to create a good impression with each interaction.

One way to do this is to set up this Zendesk - Mailgun integration. It will automatically create a Mailgun member for new Zendesk tickets created. This way, you can ensure that each customer who contacts you will receive a prompt and professional response.

Additionally, it can help to build relationships with your customers and create loyalty. So if you're looking for ways to improve your customer service, setting up Mailgun members for every Zendesk ticket is a great place to start.
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  • 1of1
Got a different task in mind? Describe it

Got a different automation in mind? Describe it and let Integrately AI build it for you.

Connect more apps to your Mailgun + Zendesk flow

Send updates to your team, log customer records in your CRM, track tasks in project tools, and trigger alerts. Pick a combination and activate it in one click.

Mailgun
Zendesk
+
SlackSlack (4)
+
Jira Software CloudJira Software Cloud (3)
+
SalesforceSalesforce (3)
+
HubspotHubspot (3)
+
ConfluenceConfluence (3)
+
GitHubGitHub (3)
M
Z
S
Create a Zendesk ticket for every failed Mailgun delivery, and notify your support channel in Slack
Failed email deliveries in Mailgun instantly create a support ticket in Zendesk and notify your team in Slack, eliminating manual monitoring.
M
Z
S
When a Zendesk ticket is created from a Mailgun delivery failure, update the user and notify Slack
New Zendesk tickets created from Mailgun failures update user records and alert your team in Slack automatically.
M
Z
S
When a Zendesk ticket is solved, send a confirmation email via Mailgun and notify Slack
Solved Zendesk tickets trigger a confirmation email through Mailgun and post an update in Slack for complete transparency.
M
Z
S
Use Claude to analyze failed Mailgun deliveries, create a Zendesk ticket, and notify Slack
Claude analyzes failed Mailgun deliveries before creating a Zendesk ticket and posting a brief in Slack.

Supported triggers and actions for Mailgun and Zendesk

Mix and match to build the exact automation you need

Mailgun
Mailgun Triggers & Actions
Instant
Complaint is created in Mailgun
Triggers the automation when a complaint is created
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Instant
Delivery is completed in Mailgun
Triggers the automation when a delivery is marked as completed
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Log data is added in Mailgun
Triggers the automation when new log data is added
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Instant
Delivery is failed in Mailgun
Triggers the automation when a delivery fails to be completed
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Instant
Open/Click event occurs in Mailgun
Triggers the automation when a user opens or clicks on a element
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Instant
Member is unsubscribed in Mailgun
Triggers the automation when a member unsubscribes from the mailing list
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List is created in Mailgun
Triggers the automation when a new list is created
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Add member to mailing list in Mailgun
Adds new contacts to the mailing list for consistent communication
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Send email in Mailgun
Sends an email to a recipient
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Search member in mailing list in Mailgun
Searches for a member in a mailing list
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Zendesk
Zendesk Triggers & Actions
Ticket is solved in Zendesk
Triggers the automation when a ticket is solved
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Ticket is updated in Zendesk
Triggers the automation when a ticket is updated
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Ticket is created in Zendesk
Triggers the automation when a new ticket is created
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Ticket is created in view in Zendesk
Triggers the automation when a new ticket is created in a particular view
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Activity(Audit) is added for specific ticket in Zendesk
Triggers the automation when a ticket is audited
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View is created in Zendesk
Triggers the automation when a new view is created
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User is created in Zendesk
Triggers the automation when a new user is created
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Group is created in Zendesk
Triggers the automation when a new group is created
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Organization is created in Zendesk
Triggers the automation when a new organization is created
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Get organization by id in Zendesk
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Create ticket in Zendesk
Generates a new ticket
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Update ticket in Zendesk
Updates ticket information
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Add comment to ticket in Zendesk
Adds a comment to a ticket
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Search ticket in Zendesk
Searches for a ticket
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Add tag to ticket in Zendesk
Adds a tag to a ticket for easy categorization and tracking
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Create user in Zendesk
Generates a new user account
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Update user in Zendesk
Updates user information
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Search agent in Zendesk
Searches for agent based on criteria
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Search user in Zendesk
Searches for a user
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Get user by id in Zendesk
Retrieves user information using their id
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Create organization in Zendesk
Generates a new invoice
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Update organization in Zendesk
Updates organization information
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Search organization in Zendesk
Finds and retrieves information about a organization
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Search group in Zendesk
Searches for a group
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What can you automate with Mailgun + Zendesk?

Streamline your support and email workflows with powerful automated triggers and actions.

What you can automate?
🎫
Create Zendesk tickets from Mailgun delivery failures
Automatically open a new Zendesk support ticket the moment an email delivery fails in Mailgun, ensuring support agents can investigate immediately without manual monitoring.
📋
Capture every submitted field and log data
Map all available Mailgun event parameters and log data directly into Zendesk ticket fields, providing complete context for your support representatives.
🔔
Notify the right support agent instantly
Alert your team members the second a critical email bounces or fails, ensuring rapid response times for important customer communications.
🔀
Route tickets based on email error types
Trigger different actions depending on specific Mailgun events such as complaints, delivery failures, or unsubscribes, directing issues to the right department.
🔄
Keep Zendesk updated as email statuses change
Synchronize ongoing ticket updates and user modifications across both platforms automatically, maintaining consistent data across your stack.
🔍
Search and update member records without duplicates
Verify existing user profiles and mailing list members before creating new records in Zendesk, preventing duplicate entries in your database.
Handle ticket resolutions and automated emails
Send confirmation emails via Mailgun whenever a Zendesk support ticket is solved or updated, keeping customers informed throughout the process.
Extend your workflow to team messaging apps
Connect your Mailgun and Zendesk automation to Slack to broadcast ticket creation alerts directly to your engineering or support channels.
And much more...

Who is Mailgun + Zendesk integration for?

Support and email operations teams rely on this integration to eliminate manual data entry, streamline ticket management, and keep communication channels synchronized.

Operations managers
Operations managers
Support leads
Support leads
Account managers
Account managers
Customer support teams
Customer support teams
Technical support agents
Technical support agents
System administrators
System administrators
📈
Operations managers
You're reviewing email delivery metrics across multiple campaigns but your tracking sheet only updates when someone manually exports logs, so the failure counts you're reporting against are always a few hours behind — this integration means every failed delivery creates a ticket instantly and your data stays current.
Support leads
You need to act fast when customer emails bounce or fail, but you find out too late because alerts sit in unmonitored inboxes — automating both apps means every bounced email triggers an immediate support ticket and your response times improve.
🤝
Account managers
You answer to key clients who want to see prompt follow-ups on delivery issues, but tracking email statuses by hand leads to missed updates — connecting these apps means ticket creation happens automatically and your client reporting is always accurate.
📊
Customer support teams
The volume of inbound delivery failures is too high for anyone to keep up by hand, resulting in lost customer inquiries and delayed responses — automating both apps means every bounced message is captured as a ticket instantly and nothing falls through the cracks.
🛠️
Technical support agents
You own the next troubleshooting step and depend on someone upstream to hand over delivery logs, leading to frustrating delays — integrating these apps means ticket handoffs occur the moment an error occurs and your queue stays organized.
🗂️
System administrators
You need a reliable audit history of customer communications and keep finding gaps where delivery logs and support tickets drifted out of sync — with this integration, every event is recorded across platforms and your system history remains complete.
Our team

Ready Workflows Did you know?

Our team can create automations for you... At no extra cost!

Tell us what type of automation you want to make?

Why choose Integrately to automate Mailgun + Zendesk

Build and manage your Mailgun + Zendesk automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Mailgun + Zendesk with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?

How Integrately Works?

1
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Select a trigger from Google Sheets
2
Connect Accounts
Connect Accounts
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3
Automation is ready
Setup an action from Trello
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Frequently Asked Questions

How do I connect Mailgun to Zendesk?
Frequently Asked Questions
You can connect Mailgun to Zendesk in 1 click using ready-made templates on Integrately or by asking Integrately AI to build the integration and map the fields for you. You can also add steps involving Slack, Jira Software Cloud, Salesforce, and other tools.
Can I automatically create a Zendesk ticket when an email fails in Mailgun?
Frequently Asked Questions
Can I connect Mailgun, Zendesk, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for Mailgun and Zendesk?
Frequently Asked Questions
How does Mailgun handle delivery failures in this integration?
Frequently Asked Questions
How does Zendesk handle ticket updates with Mailgun?
Frequently Asked Questions
Do I need coding skills to automate Mailgun and Zendesk?
Frequently Asked Questions
Is the Mailgun and Zendesk integration free?
Frequently Asked Questions
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